Premiere Elements 11 - preview screen white

Hi, I recently downloaded the new PRE 11 but each time I've added a file to the timeline and tried to watch it through the preview screen I get the audio fine but the preview screen itself is white. If I click on the preview screen I can see the video but the video stops immediately.
I've had a search of the web and of this forum for similar issues and tried:
- updating my graphics drivers
- updating PRE 11
- deleting Baddrivers file
- I have the current versions of Windows Media Player & Quicktime
But had no success so far. I haven't tried hooking my camera up and adding the files direct from the camera yet but have tried adding other files already on my hard drive that are from the same camera along with various different file types also from my hard drive. My incredibly limited knowledge on these things would lead me to think its some kind of display/graphics problem but not at all sure.
If anyone has any suggestions or can help in any way I'd be very appreciative!
Not sure what kind of details you incredibly clever people need but heres some basics:
Lenovo
Windows 7 Home Premium 64 bit
Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz 3.00GHz
4gb RAM
Intel(R) HD Graphics 2000 (with latest driver 9.17.10.3062)
440Gb Hard drive with 202Gb free

Headingley1895
With regard to your video card driver...please confirm that you have been to the Intel web site and found the latest driver
For: Intel HD Graphics 2000, Windows 7 Home Premium 64 bit
Is dated 3/21/2013 with the version given as 15.28.15.64.3062.
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Proce ssors+with+Intel%C2%AE+HD+Graphics+3000%2f2000
and that you have deleted the BadDrivers.txt file found in the computer path
Local Disk C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
I believed that you have said that in prior thread, but I am just double checking.
In a prior thread, I asked if you were having this problem in the Edit Mode Monitor as well as in the Preview Window with has Set In and Set Out points. What was your answer to that question?
You say that your file is AVCHD with a .m2ts file extension. What happens if you rename just the file extension of that file and then import that into Premiere Elements 11 new project?
Examples
.m2ts to .m2t
.m2ts to .avi
.m2ts to .mov
.m2ts to .mpg
you say that your AVCHD.m2ts file is 1920 x 1080 16:9. Is this interlaced or progressive video? What is the frame rate? And, what are you or the program setting as the project preset? (Please refer to Edit Menu/Project Settings and the readings for Editing Mode, Timebase, and Frame Size.)
Thanks.
ATR
Add On...I did not see your latest post until after I had submitted this one. So, please disregard any questions in this post that you have already answered in your latest post. Thanks.

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Photoshop Elements or Premiere Elements Splash Screen Only, Then Closes (Windows 7 PC)

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Thanks Bob and Barbara. I did try uninstalling and reinstalling with Norton 360 turned off and selective startup only windows required programs running in the background. There is nothing displayed in the bottom left of the splash while it is open, unfortunately. I was with Premiere Elements phone chat on hold but they have transferred me to the Photoshop Elements team where hopefully they will be able to get on my computer and fix this. The Premiere guy said the proble with Premiere is because of the Photoshop elements organizer before he transferred me. Keeping my fingers crossed that they will help me or I may have to return it and go back to version 7 of this duo. It's old, but at least it works. Thanks

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Premiere Elements 10 screen redraw problem

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ATI Radeon HD 5770:
Chipset Model:          ATI Radeon HD 5770
Type:          GPU
Bus:          PCIe
Slot:          Slot-1
PCIe Lane Width:          x16
VRAM (Total):          1024 MB
Vendor:          ATI (0x1002)
Device ID:          0x68b8
Revision ID:          0x0000
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Display Serial Number:          J349N979961S
Main Display:          Yes
Mirror:          Off
Online:          Yes
Rotation:          Supported
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Premiere Elements 8 Grey Screen/Crash

When I attempt to open a saved or new project I get a blank grey screen. I've been using this program for years and only recently (a few months ago) this has happened. Also, when I attempt to open organizer it crashes. I've uninstalled and reinstalled multiple times with no luck. I'm using an HP Pavilion Slimline w/Windows Vista Home Premium OEMAct. I've updated my latest NVIDIA driver and do not have MacFee security. I'm not much of a tech guy so I'd be greatful for any help. Any other suggestions?

1. Preview Files. Are you on Vista 32 or 64 bit? In my Windows 7 64 bit, I would go to Libraries/Documents/Adobe/Premiere Elements/8.0 and, in the 8.0 Folder, empty out the Adobe Premiere Elements Preview Files Folder. Do you find such a folder on you computer hard drive? I am in 64 bit. I was able to find those files and clean them out. They were pretty much empty since I recently re-installed the program.
2. Conformed Audio Files. Here I would go to Libraries/Documents/Adobe/Premiere Elements/8.0 and, in the 8.0 Folder, empty out the Media Cache Files Folder. Do you find such a folder on your computer hard drive? The only two folders in the 8.0 folder is "Preview Files" (now empty) and "Encoded Files" (empty as well)
3. Conformed Video Files. Here I would go to Local Disk C\Users\Owner\AppData\Roaming\Adobe\Common\Media Cache and clean out the Media Cache Folder. - Found these files and cleaned out a significant amount of files.
After that we will be going after the Premiere Elements 8.0/8.0.1 settings file
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
8.0 Folder
and in the 8.0 Folder is the Adobe Premiere Elements Prefs file that we delete. If that does not work, then we delete the whole 8.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path. - Found file and deleted both the Prefs and then went back and deleted the entire 8.0 folder. I started up the program and the same issue occured. I went back through these instructions and the 8.0 folder and Pref file had reappeared - not sure if that is supposed to happen?

Adobe Premiere Elements 12 has stopped working

Running Premiere Elements 12 since last September. Although we don't always get along, it would always launch for me. This problem has been happening since Wednesday. I believe Microsoft updates were applied Wednesday morning, but not sure this affects the Elements startup. I applied the Premiere Elements 12 update on Wednesday morning, I though the installation said update 12.1.0.0, but it could have been 12.0.0.1. I remember a 12 and a 1 and a zero. The program starts, displays the spash screen, I click on Video Editor, which present the Existing Project or New Project tabs, clicking either of these causes the problem. Here are the details-
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 12.0.0.0
Application Timestamp: 530bd24a
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Additional Information 1: 548c
Additional Information 2: 548cd48eca8b94a71c47df1fc7a5ed12
Additional Information 3: 252a
Additional Information 4: 252a1a8470036fa2eb4b513e907014d9
Read our privacy statement online:
I find is interesting that I applied the update, but the app version is listed as 12.0.0.0, may give someone a clue. Control Panel says Premiere Elements 12.1.0.0 is installed. OS is Windows 7 54-bit. 8GB RAM.
Comments and suggestions welcome.

PolarBear74
The first question is "If you believe the problem set in with Microsoft Updates, did you roll back the Microsoft Updates?"
Your screenshoot looks OK. Where is the 12.0.0.0 that you say you see?
1. Check out the Adobe Premiere Elements Previews Folder and the Media Cache Folder for pile ups of preview files and conformed audio.
(See Libraries/Documents/Adobe/Premiere Elements/12.0). Also check for pile ups of conformed video (See Edit Menu/Preferences/Media and Media Cache Database and its "Clean" button.)
2. See Edit Menu/Preferences/Scratch Disks and let us know where they are directed and how much free hard drive space exists at that location(s).
3. Is the problem confined to all projects (new and old)?
4. If you have not already, please delete the Adobe Premiere Elements Prefs file.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not solve the problem, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Let us pause here. Please let us know the outcome.
Thanks.
ATR

Premiere Elements 8 Initial Impressions

Premiere Elements 8 First Look: Part 1.
Photoshop Elements 8 and Premiere Elements 8 are now installed on my Windows XP SP3 with about available 1 GB RAM and 70 GB free hard drive space and the virtual memory controlled by the operating system…not great for a heavy duty project, but adequate to overview the programs.
1. Download & Installation. Both programs took about 3 ½ hours to download, using high speed DSL. Premiere Elements 8 downloaded and installed without problems. Installation went much quicker. But, Photoshop Elements 8 download did present challenges, first, it kept downloading Premiere Elements 8 instead of Photoshop Elements 8. Finally in the early hours of the morning, the download from the Adobe site was named Photoshop Elements 8. Great, except, once downloaded it would not launch. The launcher did not know what to do with the .7z file. Download and use of WinZip took care of that. My default browser Mozilla Firefox was worthless for the download of either Photoshop Elements 8 or Premiere Elements 8, but no problems with my Internet Explorer 6. I had this same problem with the Photoshop Elements 7/Premiere Elements 7 downloads last year.
2. Premiere Elements 8
a. Organizer. I would take exception to Steve Grisetti’s picture of the Organizer in “What’s new in Premiere Elements 8?”, but maybe I was overly optimistic by “The most visible change to version 8 is that the Organizer is no longer a sub-program of Premiere Elements and Photoshop Elements. It now lives as its own, separate, pretty much independent program – behaving more than ever like its professional big brother, Adobe Bridge.” He went on to say “In version 8, both programs have equal access to a single, full-featured Organizer.”
Here is my dilemma for some who want a separate video and photo catalog. If you had Photoshop Elements 7/Premiere Elements 7, you could create additional catalogs in Photoshop Elements 7. Premiere Elements 7 could use one of these catalogs, but could not create new catalogs. So then, you could have a photo catalog displaying in the Photoshop Elements 7 Organizer and a video catalog displaying when you opened Premiere Elements 7. You cannot do that anymore, and File Menu/Catalog is gone in Premiere Elements 8. You still cannot create catalogs in Premiere Elements 8, so, if you just have Premiere Elements 8, you have ONE catalog. If you have Photoshop Elements 8 and Premiere Elements 8, you can create additional catalogs in Photoshop Elements 8 that can be used in Premiere Elements 8, but these programs will display the same ONE catalog.
b. Project Presets. The “New Preset” button is gone. The categories of the presets for NTSC and PAL remain the same: AVCHD, DV, “Hard Disk, Flash Memory Camcorder”, HDV. However, two choices have been added to the “Hard Disk, Flash Memory Camcorder” categories. Now we have HD 1080i30, HD 1080i30 (60i), Standard, and Widescreen. Here I have a problem reconciling the names and the descriptions. It was my understanding, in Premiere Elements 7 for standard and widescreen in this category, this preset category reverses the Fields: from Upper Field First to Lower Field First in Premiere Elements edits. So, now with these new choices described as follows:
HD 1080i30: 1920 x 1080i; pixel aspect ratio = square pixels (1.0); camcorders like JVC GZ-HD7; 16:9 interlaced HD video at 29:97 frames per second.
HD 1080i30 (60i): HD video from 1440 x 1080i camcorders; 16:9 interlaced HD video at 29:97 frames per second HDV 1080i Anamorphic.
When thinking HD 1080i30 preset….the JVC camcorder captures to a progressive sensor, assumed at 30 frames per second, and can record to it’s built in hard drive as 1920 x 1080i with 30 frames per second each frame with 2 fields. So, what prevents us from calling this preset HD 1080i30 (30p) Square Pixel?
When thinking HD 1080i30 (60i))…the camcorder involved captures to an interlaced sensor at 60 fields per second, and can record to it media as 1440 x 1080 with 30 frames per second, using a HD Anamorphic. So, what prevents us from calling this preset HD 1080i30 (60i) Anamorphic?
When I start comparing preset choices, the only reason for using these “Hard Disk, Flash Memory Camcorder” new choices appears to be, like for standard and widescreen, to have the Fields reversed. Do you agree? Any comments on the nomenclature for these new preset choices?
3. Adobe Folder, folders and files
If you go to the default location of the Adobe Folder (My Documents\Premiere Elements\8.0), there are some differences there:
For Premiere Elements 7 and earlier versions there were:
Adobe Premiere Elements Previews Folder
Encoded Files Folder
Media Cache Folder that piled up with conformed audio files (.cfa and .pek)
Project Prel file
Styles Folder
And sometimes 2 .log files
Now in Premiere Elements 8, the Media Cache Folder is gone and we have the arrangement:
Adobe Premiere Elements Previews Folder
CA Object Track Results
Encoded Files
Layouts
Styles Folder
(You no longer see the endless conforming of DVD Menus (not even used) at the beginning of the project. But, I am still trying to figure out what they did with the conformed audio files (.cfa and .pek). More on that next time, along with Premiere Elements 8 Exports as well as Photoshop Elements 8/Premiere Elements 8 intergration.
ATR

I have not gotten to Part 3 yet. This is an add on to the last add on.
I tried to find the Premiere Elements 8 Read Me file since those Read Me files usually contain "Known Bug Messages". I could not find that Adobe had put it online, but I did dig it out of the try out download folder. Here is the excerpt on Premiere Elements 8 known bugs/issues:
Adobe Premiere Elements 8.0 Known Issues
Importing Adobe Premiere Elements 3.0 and 4.0 Projects
• Effect keyframes in Premiere elements 3.0 projects may not import correctly
Capturing and Importing Video
DV Device control will be disabled and capture will not proceed normally if sound card is not present or offline.
·         If capture is interrupted by a system event such as switching users, locking the system, or the screensaver, the duration of the captured file will be much shorter than expected. It is recommended to disable the screensaver before starting capture, and to avoid any actions that may interfere with the capture.
·         For live capture from DV camcorders, you must first disable scene detect.
·         When importing some Flash files a “Macromedia Flash Player security" message reading “Flash player has stopped potentially unsafe operation" may appear. Click “OK”, and the file will import normally.
·         When capturing form HDV camcorders you may see interlace lines in the preview window, The interlace lines do not appear in the captured video
·         Divx files may not be imported properly and sometimes import only audio or video part of it
·         After completing time-lapse capture, it may take some time for the organizer to update and display the thumbnails for the captured files. Still images captured using Stop Motion are not added to the organizer.
·         Importing media from some devices requires that the drivers provided with devices are installed
·         Stop Motion capture is not supported for HDV camcorders.
Organizer
•       When reconnecting missing media, each grouped scene must be reconnected individually
Edit
·         If issues are seen with color in preview, switch to CPU playback mode by un-checking “Enable GPU Playback” checkbox in Edit>preferences>General and restart application after saving your project.
·         Generation of thumbnails for DVD scene menus may take longer than expected when using HDV content.
·         Organizer may exhibit performance issues with large catalogs (5000-10,000 files )
·         With some GPU cards enabling “Accelerated GPU Effects” may cause the preview to be zoomed in.
·         Voice over narration may not be recorded using a mono USB microphone
·         When previewing audio mixes, pops may be heard as the CTI passes form one clip to the next. These pops will not appear in your exported movie
Audio mixer sliders may become “sticky” when mixing clips that have been time stretched
·         [Japanese & Chinese Simplified SPECIFIC] When application is installed to path that contains double byte characters path, GPU effects/transition will not function.
·         [Japanese SPECIFIC] Inputting ¥ symbol in Menu templates produces a backslash ( \ )
Photoshop Elements Integration
• In Photoshop Elements, choosing “Edit in Adobe Premiere Elements” may not bring the Adobe Premiere Elements window to the foreground.
• If a Photoshop Elements slideshow is sent to Adobe Premiere Elements, further edits in Photoshop Elements will not be reflected in Adobe Premiere Elements.
• Images saved in Photoshop Elements in BMP mode using the Advanced Settings cannot be imported into Adobe Premiere Elements. This includes images created using Adobe Premiere Elements Freeze Frame function and sent to Photoshop Elements for editing. If the image is saved using Photoshop Elements Advanced Settings, it cannot be returned to Adobe Premiere Elements, and as result, the original, unedited Freeze Frame image will be used.
• Send to Premiere Elements 8.0 will not work from older versions of Photoshop Elements
Exporting Movies
• Export of movies to the root directory of any drive (e.g. D:\) may fail.
• When exporting movies over one hour to MPEG2 format, the render dialog may continue to be displayed for a period of time after the render progress bar appears to have completed. Rendering is still occurring until the render dialog boxes closes. Clicking Cancel before the render dialog box closes will interrupt this process, and your export file will not be created
• For play back on a PSP, movies must include both audio and video. Movies exported with video only or audio only will not play back on the PSP.
• Archival of projects with Type 1 DV-AVI files is not supported.
• If standard definition menu templates are used when burning to Bluray, menu images s will appear of low quality
• When attempting to burn a Bluray disc to a previously burned disc, you will see an error message indicating that the disc is incompatible, instead of an error message indicating the disc is full.
• Movies exported in H.264 format may have a few white frames added to the end
• Movies exported in MPEG2 format may be a few frames shorter than the original movie
This seems to answer my question about Photoshop Elements 8/Premiere Element 8 integration regarding slideshows, but may be of more widespread interest to others for the other "known bugs" cited by Adobe.
ATR

After 2 years Premiere Elements 9 not working

I bought a Dell desktop in 2012 and it came with Premiere Elements 9 installed. Apart from some freezing and shutting down problems, the program has worked fine. Just recently, however, the program stopped working. I can get to the home screen, but when I try to open a new or existing file the program goes nowhere, almost as if it has gone into some kind of loop and it can't complete the opening of the project.
I have reinstalled twice but that hasn't fixed the problem. I am running Windows 7 with 6.1.7601 Service Pack 1. The system is x64 with 8gb RAM, and I currently have over 100 gb hard drive space free. I feel like I've done all the basic fixes that a computer novice can do, but I'm not getting anywhere. Any help would be appreciated.
Thanks!

Captain Karloff
The troubleshooting basics for this might include:
1. Video card/graphics card driver version up to date according to the web site of the manufacturer of the video card/graphics card. (I am assuming you have just one card, not two. If otherwise, please let us know.)
2. Latest version of QuickTime.
3. Program running as Run As Administrator and from User Account with Administrative Privileges
If your video card/graphics card driver is up to date, then try deleting the BadDrivers.txt file.
Local Disc C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. Once you open the program again, the program will generate a new BadDrivers.txt file and hopefully the program is gone. Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the whole path cited.
Have you tried to delete the Premiere Elements Settings File
Local Disk C
Users
Ower
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the whole path cited above.
Have you gone through the processes of getting rid of pile ups of preview files, conformed audio files, and conformed video files. See Adobe Premiere Elements Preview Files Folder, Media Cache Files Folder. Also, hit the Clean Button in the Media Cache Database area accessed from Edit Menu/Preferences/Media.
Are you working from the 9.0.1 Update version of Premiere Elements 9?
Please review and then let us know if any of the above had any impact on your issue.
Thank you.
ATR
Add On...A ccleaner run through (regular cleaner and registry cleaner) may be indicated by itself or as part of
Deactivation, uninstall, ccleaner run through, reinstall with antivirus and firewalls disabled.
Add On...What antivirus program are you running? McAfee, by any chance?

Adobe Premiere Elements 0.9 project crash, HELP!

This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
In an attempt to first solve the problem myself I went through the Premiere Elements 9 files and deleted finnished projects and automatic saved process on projects etc, but still won't work even better... The funny thing is that when I open another project (a finnished project I left saved just in case) and go through the storyboard there and messes around a little and such, it won't crash nor trigger the same message as my latest project. And that program even has some effects on every footageclip on it too, but still it works fine. Haven't touched the program or the program until and since yesterday night to give it some rest but it still won't work, the project just keeps crashing like when and since it first started a few days ago.
I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!

Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/

Auto-analyzer crashes in Premiere Elements 12

I'm loading a number of home videos to my computer. I've imported a bunch of DV tapes that were recorded direclty on DV successfully; now I'm importing DV tapes that were originally recorded on 8mm tapes, and were transferred to DV tapes. As a result, there is no timecode on the tapes to identify scene changes.
So I'm importing them in the "Expert" mode and have selected to split scenes by content. It appears that this is done using the Auto-Analyzer. However, the auto-analyzer never completes its process, it always crashes on these tapes (I'm now 4 crashes on 4 tapes). The video (one hours' worth) is imported to the computer successfully, but only as one long scene; I don't get any split scenes.
Any ideas on how to get auto-analyzer to complete successfully, or another way to get split scenes? System is running Win7, 8GB RAM.
Thanks in advance.

jevernham
Thanks for the follow up.
Trimming clips in the Premiere Elements Preview Window with its Set In and Set Out points is not an automatic process. So, you do not want it.
And, the AutoAnalyzer feature is not able to detect scenes in your footage. So where does that leave us?
No scenes detected....
1, Have you tried capturing your footage into a program such as Windows Live Movie Maker/Movie Maker or other capturing program to determine if any program can detect and split the scenes in your videos on a consistent basis?
2. Have you disabled the AutoAnalzyer options in Elements Organizer preferences and then done your DV Capture?
See Elements Organizer workspace/Edit Menu/Preferences/MediaAnalysis.
3. Have you completed your DV Capture without Split Scenes and AutoAnalzyer disabled, taken your capture into Project Assets, clicked on Run AutoAnalyzer, and gotten scene detection and scene splitting?
General Comments
I do not believe that the AutoAnalzyer was ever intended as a video splitting tool, rather a "Smart Tagger" and might split video clips in the process. Today it is a last resort for those who seek it to split video into scenes according to content AFTER capture/import. Please check out one explanation of the AutoAnalzyer and what it is supposed to be doing.
http://forums.adobe.com/message/4551932
In much earlier versions of Premiere Elements, the Premiere Elements Capture Window had a Split Scenes by Timecode or Content option and an AutoAnalzyer option. Most recommended that the AutoAnalzyer option not be used in that case because of numerous problems associated with it use there. So, based on that, I am not sure how the program is programmed to differientiate between Split Scenes by Content and AutoAnalzyer's side effect of trying to split video clips into scenes by content.
I work with the AutoAnalyzer disable in the Elements Organizer preferences. And, you the feature on an "on demand" basis when needed. I do not do any DV or HDV firewire captures. If I leave the AutoAnalzyer enabled in Elements Organizer preferences, I find my video split into clip and stacked. I do not want that.
I have not explored capture utilities first hand so I cannot speak to that other than if I did a Google search.
Please review the above, and please update us on your progress.
Thank you.
ATR

Adobe Premiere Elements 11 unable to launch - User receives Debug & Runtime Errors

Adobe Premiere Elements 11 unable to launch - User receives Debug & Runtime Error. The Adobe program launches and the Premiere Elements splash screen displays. Once the "Loading ImportQuicktime.pm" function completes the following errors display:
The program has been re-installed without success. The only way to open the program is to "Run as Different User" windows 7 function, using the local admin account. The Preferences Folders have been deleted and recreated without success. Any information for this error will be great. Thank you for your time.

Hi UBDEV,
Thanks for posting on the Adobe forums.
Please tell us if this system is on Network, if yes please make sure that My Documents Folder should be on the local drive not on the Network drive.
Regards,
Sandeep

Premiere Elements 11 stops importing from DV

Premiere Elements 11, Windows 8 32, External USB-HD
Hi,
I am trying to convert my friends' MiniDV videos. I work with a borrowed laptop that has Elements on it but I am not familiar with it. The import always stops after about 18:30 and I get an error message about filesize. The filesize is about 4GB. I vaguely remember some Windows restriction (from the old days). Could that be the reason? And how and where do I change that?
Another question: Is there a way to stop Elements from breaking the video into scenes? All my friends what is to transfer the videos to the harddisk. No fancy transitions, themes etc.
Thanks.

Hans
The good news is that you were able to capture your DV data with Windows Movie Maker if not Premiere Elements.
Since that is the case, I do not know if you have any more time or want to do any further troubleshooting on DV data capture firewire into Premiere Elements Capture Window.
If you should, we might revisit a lot of what we did and then more.
a. Scratch Disks. Especially the Captured Video and Audio, but also any preview files or conformed video and audio files pile ups. Have you checked the Adobe Premiere Elements Preview Files Folder and Media Cache Folder? Has your computer been defragmented lately.
b. General computer optimization with a product such as ccleaner (regular and registry components).
c. In general for runtime error
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
There is a Premiere Elements 11 preference file named Adobe Premiere Elements Prefs. On Windows 7, 8, and 8.1 64 bit it can be found in the path
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path.
But, if you are working in Windows 8 32 bit, I am not sure where that would be...guess is
Local Disc C
Documents and Settings
Owner
Application Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder would be the Adobe Premiere Elements Prefs file that you delete. Again, work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path....just in case.
Thanks you for all your follow ups. Continued success with your projects.
ATR

Premiere Elements 11 shut down while starting; without error message

hello everybody,
pe11 worked well at my Laptop.
Since a week it always shut down while starting it.
No error message!
I already reinstalled it, tried to start with admin rights, but it doesn't work.
Thanks for your answers!
Win 7 64bit

Matze S
Premiere Elements 11 on Windows 7 64 bit.
Before a week ago, how long had you been working with Premiere Elements 11 on Windows 7 64 bit without problems?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
Do you have the latest version of QuickTime installed on that computer with Premiere Elements 11?
Any new programs, 3rd party plug-ins and codecs, installed?
Where are the Scratch Disks directed and how much free space is at those designated locations? Any pile ups
of preview files in the Adobe Premiere Elements Preview Files Folder or conformed audio files in the Media Cache
Files Folder.
Let us get the classic deletion of the Adobe Premiere Elements Prefs file out of the way.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 11.0 Folder
in which it exists. Be sure to be working with Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Depending on how things are going, you might also include right clicking the desktop icon for the program, selecting and applying Run As
Administrator.
Let us work through the above and then, based on your results, we can decide what next if necessary.
Thank you.
ATR

Premiere Elements 4 auto analyze off

Help. I tried to install Premiere Elements 9 on my old Vista machine and got the dreaded error 1935 CE3230AC-E72E-3EDF-8A57-87FCE1CF2629 HRESULT: 0x80071A30. Searching for help, I came to the conclusion that it is a registry cash screwed up and reinstalling Vista is really the only way. So I went back, reinstalled Premiere Elements 4 and came here for help with: Auto Analyze, scene detect seems to be on and I can't turn it off??? Capturing video from DV leaves me with 100 files instead of the 1 I want. Impossible to find help/support for PE4. Anyone know now to turn this make many files on capture off????
Tom Pears tpearsATaol.com

Hello Steve
I have attached a couple screen shots. Let me know if you have any trouble seeing, I can always post them to another location.
You say
You can launch the Elements Organizer from the Premiere Elements Welcome screen when you first start the program.
I have attached the welcome screen where I see no way to launch Ele organizer. What am I missing? The top menu items are all unaccessable.
You say
The option to break scenes by content is on the the Capture screen, which opens when you select the DV Capture option under the Get Media button under the Premiere Elements Edit tab.
I can find no such option except one grayed out under clip back at the project screen. Again I have attached a couple screen shots to show you what I see.
There must be something obvious that I am missing or that is different about my APE4 instance.
Happy Sunday
3.
Steve Grisetti
Feb 15, 2013 5:16 AM in reply to tompears
Report
In order to turn off the background Auto Analyzer, you need to be in the Elements Organizer program. Not Premiere Elements. You can launch the Elements Organizer from the Premiere Elements Welcome screen when you first start the program.
The option to break scenes by content is on the the Capture screen, which opens when you select the DV Capture option under the Get Media button under the Premiere Elements Edit tab. This will only affect how the program performs with freshly captured DV video, of course.
Was this helpful? Yes No
Tom Pears
Applying Appropriate Technology to Education

Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

Premiere Elements 11 - preview screen white

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