Premiere Elements 11 stopped opening

Premiere Elements 11 has stopped launching/opening.

jmphotos
Apparently there are two of these threads now in this forum, the one the your posted here directly and another that Barbara Brundage transferred here from another forum. Hunt can close the other one to avoid confusion.
http://forums.adobe.com/message/5587531#5587531
In the other I got the impression that your problem started when you were editing a project. Please clarify your situation...
a. You cannot open the existing project that you saved/closed
or
b. You cannot open any project, old or new.
There is an Adobe document on how to deal with Damaged projects. I will post the link for now and for use if further details indicate its need.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
Looking forward to your follow up.
Thanks.
ATR

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Adobe Premiere Elements 13 stops working trying to add media via videos from camera

When I try to add media selecting videos from camera or flip, Adobe Premiere Elements 13 stops working and closes. What might be the problem?

elizabethmeow
On what computer operating system is your Premiere Elements 13 running? Have you had the opportunity to update 13 to 13.1 using an opened projects Help Menu/Update?
What are the full properties of your source media and how are you importing them that you are trying to import into the project? A quick way to get that information, if you do not know that information, is for you to post the brand/model/settings for the camera that recorded the video.
Do you have the latest version of QuickTime installed on your computer with Premiere Element 13, and are you running the program as Administrator?
Lots of additional questions, but the answers to the above may give us the answer that you need to resolve you issue.
Thank you.
ATR

Adobe Premiere Elements does not open after installation

Hello,
I have written before last week. I have bought Adobe Photoshop Elements 11 and Adobe Premiere Elements 11.
I had a trial version of Photoshop Elements 11 and with the code I could access the full version.
However Premiere Elements did not open after installation. I did not had a trial version so I first downloaded the full program. I went through the whole installation process and everything seemed ok, no error messages. But when I tried to open Adobe Premiere Elements after restarting the computer it did not open at all. Nothing happened.
I have de-installed and re-installed the program for a couple of times over and over again but with not result. Also tried to download the trial version first and also this didn't work. I checked my Quicktime and updated to the latest version.
I use a Windows laptop: Asus Intel Core i5-2430M, 2,4 GHz
I hope you can help me out!
Thanks!
Inge

Yes I saw it but PSE (refers to Photo Shop Elements??) and I have trouble with Premiere Elements..(so the video program)
The Photoshop Elements worked.
I am not sure what to do here also the link at your reply "working with your operation system tools" didn't work..(got the "broken link error")
thanks
Inge

During app load, Premiere elements 11 stopped working all of a sudden. Why?

Premiere elements 11 stopped working all of a sudden. Says "A problem caused the program to stop working correctly" I re-installed it but still the same.
I haven't installed any other apps except adobe reader and there were a few Windows updates but that was it. Some history - I had defraged my hard drive when this started to happen. Wouldn't the re-install have fixed it if the de-frag caused this problem? What is causing elements to stop loading at the splash screen?

DFMA
Thanks for the follow up with the very helpful information.
If this is one of those Importer QuickTime type issues, the answers are few if any.
If you have not already tried
Have you attempted to delete the Adobe Premiere Elements Prefs file and, if necessary,
the whole 11.0 Folder in which it exists.
then, please try the following...
My expectations for the following are not high, but worth the time -
1 uninstall the usual Control Panel way - you might want to uninstall QuickTime at the same time.
2. free ccleaner run through (regular and registry parts)
CCleaner - Download
3. reinstall QuickTime and then Premiere Elements with anti-virus and firewall(s) disabled.
Others on the list...
1. Create a new User Account with Administrative Privileges and install and run Premiere Elements
from there.
2. Use a new set of installation files either from Adobe if you purchased the program from it as an online
download, or get tryout installation files for 11 into which you can insert your purchased serial number.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
If the latter, read and carry out carefully the Note: Very Important Instructions in order to avoid an Access
Denied message.
We will be watching for your progress.
Thanks.
ATR

Premiere Pro & Premiere Elements Crash When Open Together?

Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt

PRE 7 Error: Adobe Premiere Elements.exe stopped working

Today I started getting Adobe Premiere Elements.exe has stopped working and than the program closes. Does anyone know how I can fix this? I un-installed and re-installed it and still get the same thing.

Just as a possible additional clue. I have been editing a video of 1:40 hours length for the past 5 hours. PRE7 behaved well. Then, after saving my project, I tried to apply some colour filters (Auto Levels and Colour Balance HLS). PRE7 then crashed and is now unable to open the same project (which is 1.84 mb in size WITHOUT the filters saved in it) but can open an autosave version of 1.5mb in size. As that is 1.5 hours older, it is of little help to me, though.
(Note: this after I gave up and redid this video, after PRE8 totally crashed and PRE7 couldn't reopen this project file either.)
So there seems to be an error regarding the project file size and some weird "setting" that prevents PRE7 from opening that project.
(Note 2: I have now wasted so much time with this, that it is getting beyond just annoying. Adobe should fix this ASAP or provide all users a free copy of Premiere CS4 - if that is any better, that is. As no other video editor can import PREL files, one basically starts from scratch, which is even more annoying.
Note 2b: I have gone through all the suggestions made, am not running an Nvidia graphics card and am now at a loss as to what to do to successfully reopen this project file.)
Helmar
PS: Attached in the case anyone cares, both PREL files. The large one that doesn't open, the old one that does. Happy bug hunting, Adobe! The licensing code for PRE CS4, please send to the email attached to my profile. Thank you!

Green pixels in clips cause 'premiere elements.exe stopped working error.'

I have a jvc everio camcorder - PAL. I have copied files from the camcorder to my computer. My computer is running Vista SP1 with 2Gb ram.
The files appear to import to PElements 4 however when playing or rendering the clips I get an error adobe premiere elements.exe has stopped working.
I have noticed that the clips have green pixels appear at the point where PE crashes. All clips seem to have this problem.
I have followed the suggestions from the knowledge base re: updating codecs, disabling startup items, updating video driver.
I don't have the cyberlink software that came with the jvc. I bought premiere elements as I had read that it would be able to read the jvc files.
Has anyone got any other suggestions?

Thanks for the redirect. The solution to my problem was to follow this suggestion from that thread:
I was having the same JVC Everio/Elements 7 problem. I tried renaming the .mod extensions to .mpg and .avi, but still had the green artifacts. After an hour on the phone with Ronald, a VERY helpful Adobe Service Tech, I seem to have a solution that is working on my 5 edit stations here in my AV Lab.
Go to the Adobe Elements 7 folder in your "Program Files" folder and open the "Plug Ins" and "en_US" folders. Find a file called ImporterFastMPEG.prm and remove it. I moved it to the desktop until I test the software totally and make sure this doesn't cause other problems. If you are a brave, go ahead and delete it.
This is working for me, and avoids all that renaming - reprocessing the .mod files. So far, so good!

Premiere Elements 9 stops working. A lot.

Just bought and downloaded Premiere Elements 9. Just playing around with a couple of titles, a short video clip and one photo. Premiere Elements must have stopped working at least four different times. Is this normal? I have a brand new HP laptop with all the necessary processors, memory and disk space. This seems odd.
Also, every time I go back and re-open, I get that annoying dashboard with the choice of organizing, new project or open project. Can I turn that off? I'd rather just go to the normal opening screen.
Thanks!

>HP laptop
Does your laptop have TWO 7200rpm hard drives?
Does it have at least ONE 7200rpm hard drive?
Read Harm on drive setup http://forums.adobe.com/thread/662972?tstart=0
- click the embedded picture in Harm's message to enlarge to reading size
- you need AT LEAST 2 drives for video editing, 3 is better
- some HD formats work better with (require) RAID

Preview panel in Premiere Elements 10 stopped working

Hi
The preview panel on Adobe Premiere Elements 10 has stopped working.
It was working fine until a couiple of weeks ago. I'd created a film and rendered it OK but after watching decided to do a little more editing.
When I opened up the project the preview panel was just grey/blank. I move the cursor over a piece of film and just got like a snap shot.
I can hear the soundtrack but no picture.
I have tried a few suggestions from various sources as follows.
I've updated the video/display drivers (directly from the manufacturers website)
I've updated Windows for all the latest updates.
I've updated all the video players and codecs I could find on my PC.
I've updated Java.
I've done a cleanup and defrag but there is about 650 gb of freespace.
I've deleted the Bad Drivers file on a few occasions, this did give me a stuttering playback in the preview panel briefly but that has stopped again.
If I open a different window over the top of Premiere, part of that image stays in the preview panel when I close or minimise that window.
The video files I have been using have been mostly AVCHD files but these have worked fine for the last 18 months when I first installed this program.
I've tried converting files to AVI, MPEG, MPEG2, WMV etc but still nothing in the preview panel.
Totally stuck now, I've been trying to find a solution now for over a week and need to do some more editing.
I liked this program as an editor up until now but it maybe time to look for an alternative if I can't get a solution.
Kind regards and thanks in advance for any other suggestions
Steve

upholsteryteacher
That was good news that you have Premiere Elements 10 and Intel video card and not NVIDIA. To date, a certain display issue has been specific to the Premiere Elements 10 user whose computer uses a NVIDIA video card.
I think it best if you started your own thread on your display issue since your details can take us in an assortment of directions depending on the details.
We need to determine that your Mobile Intel 945 Express Chipset Family display card driver is up to date.
That information might be obtained from the following Intel web site
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%C2%AE+945GM+Express+Chipset+Famil y
or
This information might be obtained from the HP web site.
2. If you determine that your video card driver is up to date, then you can try deleting the Premiere Elements 10 BadDrivers.txt file. Once you have deleted it and opened a new project, the BadDrivers.txt file will be replaced with a new one. For that we would need to know what computer operating system your computer is running on so that we can give you the correct path to the BadDrivers.txt file.
It is important that at the onset you do a mini test run export to determine if what you are seeing as display problem in Edit is reflected in your export.
We will be watching for further developments. Details are important. If you have problems finding the details, we will help you with that.
Thanks.
ATR

Premiere Elements 11 stops responding at Exporter Quick Time Host.Bundle. Can this be fix?

I'm having a problem with my Premiere Elements 11 which has start happening recently. This problem occurs after I sucessfully open & close any of my projects in Premiere Elements 11. After closing Premiere and trying to go back on it when I want to use it again it stops responding when it reaches Exporter Quick Time Host.bundle. I have a OSX version 10.8.4 and QuickTime Player version 10.2. Does anyone know if this problem can be fix?

The footage that's in the project that I'm working on is from 2 different camcorders. One is a Sony DCR SR68 with the video format being MPEG-2 video, AC3 and its resolution being 720 x 480. The other camcorder is a Canon VIXIA HF R10 with the video format being AVCHD and its resolution being 1920 x 1080.
But here's the thing about the Canon camera. I got the videos from each other the camcorders into my computer by just copying the video files into a folder on my desktop. But here's the thing about the Canon camcorder, when I try to copy the videos from this camcorder I had to copy the whole folder which is named "PRIVATE" and the videos in this folder plays on the Quick Time Player.
When I started my project in Premiere Elements 11, I imported all the videos I copy into my computer into my project by going to Add Media > Files and Folders. The videos from Sony camcorder were mpg. and the videos from the Canon camcorder were mts.
I duplicated 2 of the videos from the "PRIVATE" folder by going into Quick Time Player > File > Duplicate. I imported these 2 videos into my project file the same way I did with the other videos. But I deleted the duplicated videos in my Project Asset panel yesterday when Premiere Elements was acting up.
Plus, my Premiere Elements 11 opens up without any stops/not responding because of this whole Exporter Quick Time Host.bundle after I restart my computer. I don't want to keep doing this since it's messing up my work flow. And that's what's going on.

Premiere Elements 7 closes opening Transitions

I think the following problem is starting to spread as PRE7-users upgrade to the latest Nvidia GeForce driver. So if you experience that Premiere Elements 7.0 stops working and is closed by Windows when you open Effects and Transitions with one of the following error message:
- Stereo Vision Control Panel API Server was terminated and closes. (In danish "Stereo Vision Control Panel API Server blev afbrudt og lukket")
or
- The program has caused an error and are closed (translated from danish "Programmet har forsaget en fejl og blev lukket")
You are hit by this error... which appears to be caused by the latest version of Nvidia GeForce Display (v. 190.62). After an uninstall as described below PRE7 is running without problems. ... and PRE7 program and projects are loaded 2-3 times faster.
1 - Go to 'Programs and functions' and uninstall:
- Nvidia PhysX
- Nvidia Stereoscopic 3d driver
2 - Restart your computer
If you install the driver from Nvidia again or a never version the problem will reoccur.
See the thread at http://www.elementsvillage.com/forums/showthread.php?t=50609
This problem might also affect the Photoshop Elements 7 Organizer if you have movie clips (I had the problem). This will make the organizer close with the same error message.
That's it
/cyberioten

Hi kmgross99
Thanks a lot for your reply.
I believe my Nvidia is a GE Force 8 series (with Nvidia Stereoscopic 3d driver uninstalled). As you said, perhaps PhysX is not installed in the first place.
Regarding your other point, I did indeed uninstall PE3 prior to installing PE7. My other 4 year old computer which worked fine with PE has the same softwares installed as this current quad core HP (ie Nero 8, Magix 14 Pro, Sony Sound forge, Clone, Anydvd, dvdfab, dvd shrink, etc). The only difference is in the operating system (vista here vs xp) and the graphics card (Nvidia here and ATI Radeon on the old computer).
There could be something else as you've said perhaps on the computer as I bought it but it seems likely that Nvidia is still the culprit.
I can do everything in standard defintion editing except burn to a folder or to dvd where the appliance crashes. I've been exporting dv-avi files to a folder and then using Magix to make a dvd. Beside the extra work, I feel that the quality of the final video if burned via PE is slightly better quality than through Magix or Nero.
You mentioned not having burned a disc through PE. What do you use for disc burning?
Thanks again for your interest and comments. I really appreciate your time.
Lucio

Premiere Elements 12 wont open project

Hi, have been using PRE 12 for a year or so with no problems, about a month a go whilst using the programme I received a virus which was cleaned but since then I only get the sign on screen and when I choose new project I get the purple and black line for ages then it just sits there, my PC spec is good, Nvidea GTS 450, 6 Gig ram plenty of HHD as I said have had no previous problems I have googled every Q & A and tried everything as follows:-
Scanned with AV from AVG, Avast, Win Defender, Windows essentials all clean no problems, then uninstalled them as not wanting a conflict, tried running with no AV no joy
loaded PRE 12, 5 times now, un installed using windows control panel and Tune up utilities cleaning the registry every time before re installing with fire wall and AV off, found and deleted baddrivers.txt (just the once) disabled the GTS 450 still no joy, rolled it back and tried a previous version, tried loading with diagnostic start up ie nothing else loaded no joy, scandisk, chkdsk, scannow, every type of Windows check I can throw at it, had PRE10 loaded and had the same problem so un installed that, still no joy, ran a Win 7 repair disc (the one you can burn from your own PC) my PC was built professionally (DinoPC) but didn't come with a win 7 disc.
All other programmes run fine, internet fine, it will open the organiser where I down loaded the latest PRE 12 update I am just so frustrated can any one shed some light? Regards Clive.

nookie1050
Thanks for the follow up.
With regard to the hosts file, are you just looking at everything below the line of the hosts file's default text # ::1 localhost, not above that line to # 127.0.0.1 localhost? As I mentioned in the blog post
The Windows 7 64 bit default hosts file is shown in Figure 1. Look for any entries below the line
# ::1 localhost
If any found, such as, 127.0.0.1 activate.adobe.com, delete them only after a backup of the hosts file is made and saved to the computer desktop for safe keeping.
If you have not already, you may want to consider
a. uninstall the program
b. update the Adobe Application Manager
c. reinstall Premiere Elements 12 with antivirus and firewalls disabled.
What you might want to consider also is getting Adobe involved via its Adobe Chat. To do that you could click on the following link. When it opens, click on the statement "Still Need Help? Contact Us." to bring up the Adobe Chat on the topic of Downloading, Installing, and Setting Up.
Contact Customer Care
I suggest this since it might have some undocumented troubleshooting that might pin point the issue in your situation.
Please review the above and then let us know how you are progressing.
Do not give up.
Thanks.
ATR

Premiere Elements 11 stops importing from DV

Premiere Elements 11, Windows 8 32, External USB-HD
Hi,
I am trying to convert my friends' MiniDV videos. I work with a borrowed laptop that has Elements on it but I am not familiar with it. The import always stops after about 18:30 and I get an error message about filesize. The filesize is about 4GB. I vaguely remember some Windows restriction (from the old days). Could that be the reason? And how and where do I change that?
Another question: Is there a way to stop Elements from breaking the video into scenes? All my friends what is to transfer the videos to the harddisk. No fancy transitions, themes etc.
Thanks.

Hans
The good news is that you were able to capture your DV data with Windows Movie Maker if not Premiere Elements.
Since that is the case, I do not know if you have any more time or want to do any further troubleshooting on DV data capture firewire into Premiere Elements Capture Window.
If you should, we might revisit a lot of what we did and then more.
a. Scratch Disks. Especially the Captured Video and Audio, but also any preview files or conformed video and audio files pile ups. Have you checked the Adobe Premiere Elements Preview Files Folder and Media Cache Folder? Has your computer been defragmented lately.
b. General computer optimization with a product such as ccleaner (regular and registry components).
c. In general for runtime error
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
There is a Premiere Elements 11 preference file named Adobe Premiere Elements Prefs. On Windows 7, 8, and 8.1 64 bit it can be found in the path
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path.
But, if you are working in Windows 8 32 bit, I am not sure where that would be...guess is
Local Disc C
Documents and Settings
Owner
Application Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder would be the Adobe Premiere Elements Prefs file that you delete. Again, work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path....just in case.
Thanks you for all your follow ups. Continued success with your projects.
ATR

How do I set up Premiere Elements 12 to open Nikon D810 NEF, RAW files?

I'm running a Windows 8.1 computer with Premiere Elements 12. New Nikon D810 RAW files will not open in program. Is there a plug-in or other fix for this?

gsorozan
You cannot import Nikon D810 nef files into Premiere Elements 12. For that you need to have Camera Raw at least 8.6 which is supported by Premiere Elements 13. So, if you want to import Nikon D810 nef files into Premiere Elements, you need Premiere Elements 13.
However, if you convert your Nikon D810 nef files into dng files with the DNG 8.6 converter, you can import those dng files into your Premiere Elements 12.
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.6
References
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
I road tested the above to confirm. It worked for me. Please let us know if the above worked for you.
Thank you.
ATR

Premiere Elements 12 trial opens then closes

Hello, I just downloaded the trial for Premiere Elements 12. When I first open the program and click new project, the program opens then a window pops up that says "Please Log-In with an Admin account to access Adobe Premiere Elements" I am the only user on the computer and always have been so I know I am using an Adminstrator account. As an alternative I tried opening the program as Administrator. This time when I click new project, the program opens, then just closes with no pop up.

aerosum
Just starting my day.
Recent posts have pointed to a 2 video card set up as being problematic for Premiere Elements 12. That is why I asked back in post 11 of the thread that you joined
c. What is the specific AMD Radeon Graphics Card that you have? In Device Manager/Display Adapters/, is it just that one card that you see named there? If you go to the Driver tab of the card, what is the driver version number and date?
Since your reply was
c. AMD Radeon HD 7600 M Series. Driver Date: 06-12-2013 Driver Version: 13.251.0.0
I took that to mean that your computer used just that one video card.
Moving forward,
1. Did you update the AMD driver that you had using the AMD utility that identifies the update that you need? If so, what is the date and version number for the driver that the AMD utility recommended? That AMD utility is described in a link that I posted for you in a prior post in this thread.
http://www.driversinstaller.com/amd.html
2. Have you attempted to disable the Intel card and determine if that is a viable solution?
But before you do anything else, in view of the message that you are receiving
The problem seems to be something else now. I updated the Graphics Driver and now when I start premier elements it says incompatible Graphics Driver found and shuts off
please delete the BadDrivers.txt file to determine if that has any impact on the situation. The path to the BadDrivers.txt file in Windows 7, 8, or 8.1 64 bit is
Local Disc C
Program Data
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the BadDrivers.txt file that you delete. After you open a Premiere Elements project, the program will generate a new BadDrivers.txt file with the problem hopefully gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the deletion of the BadDrivers.txt file is given in post 10 of this older thread.
http://forums.adobe.com/thread/732067
This BadDrivers.txt file deletion has been a lifesaver to many (with Premiere Elements 9 or later) who were hit by this display card error.
Please review and consider and then we can put it all together to determine what next.
Thanks.
ATR

Premiere Elements 11 stopped opening

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