Premiere Elements 11 "stops working" on first run

Question

When I run Premiere Elements the first time it comes up with the message "Premiere Elements 11 has stopped working".  On starting the second time, it starts ok until the system is booted again. This is from the Event log -
Log Name:      Application
Source:        Application Error
Date:          06/02/2015 11:35:42
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Rog-PC
Description:
Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d27e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xc0000005
Fault offset: 0x0000d709
Faulting process id: 0x98c
Faulting application start time: 0x01d04200fd8a8739
Faulting application path: P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 47999bbb-adf4-11e4-b21e-0023545cca31
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-06T11:35:42.000000000Z" />
    <EventRecordID>23032</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Rog-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Adobe Premiere Elements.exe</Data>
    <Data>11.0.0.0</Data>
    <Data>5041d27e</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18409</Data>
    <Data>531599f6</Data>
    <Data>c0000005</Data>
    <Data>0000d709</Data>
    <Data>98c</Data>
    <Data>01d04200fd8a8739</Data>
    <Data>P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>47999bbb-adf4-11e4-b21e-0023545cca31</Data>
  </EventData>
</Event>

Answer 1

skatingdodger
On what computer operating system is your Premiere Elements 11 running?
Let us start with the video card/graphics card on this. Assuming Windows, what does the Device Manager/Display Adapters show for
video card/graphics card? How many cards? And, is the card driver version up to date according to the web site of the manufacturer of the card?
(We may come back to this later and ask for a roll back of the driver version to determine if that makes any difference/)
Does the problem exist with and without the antivirus and firewall(s) disabled?
Are you using a pen and tablet device or mouse?
Did you install the program to the default location on the Local Disk C? If not, then consider, with save to Local Disk C default according
to the following sequence
uninstall of the program using the usual Control Panel way
then..free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls
CCleaner - Download
and then reinstall with antivirus and firewall(s) disabled.
Please review and consider, and then we can decide what next based on your results.
Thank you.
ATR