Premiere Elements 11 Trial Will not Launch
Premiere Elements 11 Trial Version will not launch on my laptop which is only 4 weeks old. OS Windows 7 - all windows updates are up to date and latest version of quicktime installed
HI Thanks for getting back to me - no warnings appear at all - the purple opening box with all the names comes up but then that disappears and nothing else happens
Date: Wed, 5 Dec 2012 02:18:04 -0700
From: [email protected]
To: [email protected]
Subject: Premiere Elements 11 Trial Will not Launch
Re: Premiere Elements 11 Trial Will not Launch created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Does it trigger any warnings?
Mylenium
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Application Name: ADOBE PREMIERE ELEMENTS.EXE
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Application Timestamp: 523cd4d5
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Exception Offset: 0000000000034961
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Locale ID: 1033
Additional Information 1: 5a5c
Additional Information 2: 5a5c7f2099c49d46ef167594373b054c
Additional Information 3: e2a1
Additional Information 4: e2a18ccc946fae77ae70bd7ffb1dd642
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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Thanks for letting us know of the outcome of your contact with Adobe.
I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
In my troubleshooting of various Premiere Elements has have not yet run into a connection between the dvamarshal.dll and the computer's video card/graphics card. But, video card/graphics card compatibility issues can cause the type of problems that you see in the program.
What video card/graphics card does your computer use? Under Device Manager/Display Adapters/, do you see only one card listed or two? Assuming that the card(s) are up to date, then please try the following. We are going to delete the BadDrivers.txt file for Premiere Elements 12. In Windows 7, 8, or 8.1 64 bit, it can be found
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. In this Premiere Elements Folder are folders besides this BadDrivers.txt file. You do not want anything in the folders in the Premiere Elements Folder, only the file named BadDrivers.txt file. (When you open a new project, the program will generate a new BadDrivers.txt file and hopefully all will be resolved.) Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the above approach is explained in the following older thread (post 10). BadDrivers.txt deletion has proven to be a life saver for those with display issues in 9 as well as later versions.
http://forums.adobe.com/thread/732067
About reverting to Premiere Elements 9.0/9.0.1....
We can get tryout files for 9 from the following web site, and you can insert your purchased serial number in them....
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
You have to read the instructions very carefully so that you do not get hit with an Access Denied message.
But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
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ATR -
Premiere Elements 12 will not load
I cannot get Adobe Premiere Elements 12 to load. I am running Windows 7 64bit. It has opened before, but it will not launch at all. I have tried switching to just opening Elements directly and not going through the welcome screen. I have tried running as administrator. I have verified that I have the latest video driver from the manufacturer. I have also deleted the folder at C:\Users\Doug\AppData\Roaming\Adobe\Premiere Elements\12.0 as suggested in another post.
ATR,
I looked at the logs and nothing strikes me with any real information. It does have one error that says "The program PDApp.exe version 7.0.0.426 stopped interacting with Windows and was closed." So yes, there are some event logs, but I nothing that gives me an idea of what the problem is.
Here is another event error, perhaps it will mean something to you...
Fault bucket 0, type 5
Event Name: PCA2
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Elements 12.exe
P2: 12.0.0.0
P3: Adobe Premiere Elements 12
P4: Adobe Premiere Elements
P5: Adobe Systems Incorporated
P6: 200
P7: -1
P8:
P9:
P10:
Attached files:
C:\Users\Doug\AppData\Local\Temp\{0329b1e0-d519-4fc4-b1d0-e95765fed0ab}\appcompat.txt
C:\Users\Doug\AppData\Local\Temp\TabADEB.tmp
These files may be available here:
C:\Users\Doug\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Adobe Premiere E_dd29c8729c34bae6d27da9f18a1c18862f8f3c_0379192b
Analysis symbol:
Rechecking for solution: 0
Report Id: f6b9e48d-71d0-11e3-b819-1078d2f886ff
Report Status: 0
Yes, I have the latest version of Quicktime. (No, I had not previously verified that.)
I have not used this program for several weeks and I do not have a restore point that is older than a few days, so I doubt it would do any good to roll back. Plus, I did install several windows updates today to bring everything up to date, including the video driver. I performed the windows updates after I began trying to solve this PrE12 issue, so I doubt they are the problem.
I have not attempted to uninstall the program yet. Am I to that point already? Also, I am not familiar with "ccleaner." -
Premiere Elements 12 will not start a new project
I loaded Premiere Elements 12 on my...
64bit HP Laptop Dv7
Intel core i7
Windows 7
Radeon Graphics (HD 6770m)
updated Quicktime
updated display drivers as requested when first installed.
reloaded PE 12
Started PE12 but when i click Video Editor and then select New Project the button shows the purple and black lines for about a minute and then stops and nothing happens
I have almost given up. I have been trying to load this program on my pc for 5 days. Nothing but problems. I have asked pc gurus at work and no one has a clue what could be wrong.
Why will Adobe Premiere Elements 12 not start on my laptop?
by the way there is no BadDrivers.txt file to delete that i can find...
Does anyone have a clue as to why the application would not start?Rotary
It is late where I am so I will give you some things to work on.
Premiere Elements does not fare well with 2 video cards/graphics cards. Have you disabled the Intel and observed the consequences?
Determine if the problem is there with and without the antivirus disabled.
BadDrivers.txt file
Local Disk C
Program Data
Adobe
Premiere Elements
in the Premiere Elements Folder will be one file and some folders. You do not want the folders or what is in them. You want that file which is the BadDrivers.txt file. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. Be aware that after you open the program again after the file deletion, the program will generate a new BadDrivers.txt file but by that time the problem should be gone (hopefully).
I would probably be going after the Adobe Premiere Elements Prefs file -
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Better yet....check out the information in the following blog posts
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
We will be watching for your progress in the light of day.
Thank you.
ATR
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