Premiere elements 11 will not download existing project unless I re-start computer.

When I open Premiere Elements 11 and try to open an existing project the welcome page stops its download status indicator after a minute or so. Sometimes the entire welcome page disappears, and I have to re-open the software. The only way I can get a project up and running is by re-starting the computer. I've already re-installed the software twice, but that is not working. I have windows 7 64 bit.
Any help appreciated

aaron-friedman
Can we assume by download an existing project that you mean open an existing project? Please excuse the question but I do not want to take anything for granted in trying to build a troubleshooting strategy.
What is the size of the existing project that you are trying to open?
Have you moved, deleted, or renamed any of the source media that went into this project after you saved closed the project?
What went into this project...project preset, source media properties....?
You wrote that you are using Premiere Elements 11 on Windows 7 64 bit. Typically that is a good combination, you have a 64 bit application running in 64 bit system where the program can take advantage of the 64 bit resources. But, just what are your 64 bit resources in terms of installed and available RAM and free hard drive? Any chance the project has a lot of photos with pixel dimensions that are grossly oversized for the project settings and the program?
Do you have any problems working with a new project or projects? Is it just this one that has problems?
Let us start here and then decide what next based on your forthcoming details.
Thanks.
ATR

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