Premiere Elements 11 window resize causes crash

Win 7/64 on i5 with 16GB
Tried with ATI 7750 card and without video card.
Either way Premiere Elements 11 crashes or messes up the screen when I resize the window.
Adobe is of course of no help; sending me to the forum to find an answer.
Anyone have same issue or found a fix ?
Cheers,
Peter

Peter
Thanks for the reply and the information that your Intel Graphics was automatically completely disabled by installation of the AMD/ATI video card. With AMD/ATI out of the equation, rather than disable, have you tried to uninstall and reinstall the Intel driver?
I am not sure how much ground you covered in your google searches, so please excuse if I hit some where you have been there and done that.
1. Have you been to deleting the BadDrivers.txt file, a classic for display issues, used when updating the video card/graphics card driver does not seem to be the answer. On Windows 7 64 bit, the path is
Local Disk C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete. A new BadDrivers.txt file will be generated when the new project is opened, and hopefully the problem will be gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path cited.
But, I have never seen such a "mess" since the case of a user with very distorted display which turned out to be caused by Windows 7 High Contrast Theme.
2. Have you gone the route of the program Deactivation from with a project (Help Menu/Deactivate), uninstall via Control Panel, cclean run through (regular cleaner and registry cleaner parts), and reinstall with anti-virus and firewalls disabled?
If you think that the answer may reside in the specific installation files that you have, you can download tryout files for 11 from the following site and then install your purchased serial number in it.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
How did you install Premiere Elements 11 - from installation disc or from installation files from online download or was the program a pre-install?
Please consider.
Thanks.
ATR

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Hi,
My 12 year old asked for Final Cut Pro for Christmas to edit movies he takes on his iPod touch and iPad. However, he has a Windows-based desktop. As I understand it, Final Cut Pro is not a Windows-based program. I thought we could get him Adobe Premiere Elements for Windows, but will he be able to manipulate his iMovie files easily? I have no idea what format the iMovie files are. Will he be able to download them to his Windows desktop, edit his movie, and then upload back to his Apple devices? Thanks!

clue
Bottom line: Making distinction between video editor project files and formats of exports.
Details...
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Apple iPhone, Apple iPod Standard High Quality
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jade harding
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Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
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http://handbrake.fr/
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Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
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Leo_Do
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Gordon
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ATR

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Premiere Elements 8 keeps closing or crashing

Hello,
I was really looking forward to the new Premiere Elements 8, downloaded the trial and....it keeps closing with no error when I am editing very simple videos. The other thing it does is it will crash sometimes and come up with the Adobe Send Error dialog box. I have checked other posts and looked at some things like making sure I have the latest Quicktime and I did download the latest Nvidia driver as well. Thought that it fixed it but nope, had another unexplained crash/closing last night. I am running Windows 7 RC but dont know if that is the problem.
Any help would be very much appreciated.
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These are their forums and should have moderators monitoring these threads. They are the ones that should bring it up to their development team or someone that can look into it, or get someone from Adobe to come read this thread and give their input on it.
Here we agree, though not on the exact details. The MOD's on these fora are volunteers. They are mostly power users, who have businesses and lives far beyond the Adobe fora. They give freely of their time, both answering questions and helping to keep the fora running perfectly. None is an employee and none gets any compensation, other than added responsibility and a Moderator's Console to correct things on the fora.
Other than that point, we are in sync. Especially with a new release of PrE, I feel that there should be an Adobe presence here. Someone from development should be assigned to furnish info on working with the new program, sort out problems and offer suggestions on how to run it to the max. The PrPro forum is very fortunate in that an Adobe employee has showed up and is now a major contributor. I do not know if the forum is part of his "assignment," or if he has just decided to spend time on the forum, contributing. To date, he has furnished tons of great info on upcoming updates and even on CS5, which is still under development. I hope he gets some extra compensation for his efforts and also full support from Adobe.
The Photoshop has Chris Cox, one of the original developers of the program. I do not know if Chris is there out of love for the program, or as part of his work at Adobe. It's really moot, as his contributions are wonderful, whether he does it out of altruism, or because it's part of his job - the result is the same - a benefit for all forum subscribers.
One of the big pluses to having someone from the development team would be that we do not spend countless hours of trying to troubleshoot problems, when some simple tweak, fix or change would take care of it. As we are but lowly users, we have to rely on what we have experienced, read, or encountered elsewhere. None of us really knows what is "under the hood." Even Steve G., our MOD, is on the development team. Now, he probably does get his hands on the beta of every version, as soon as possible, but other than maybe some tips from Adobe, he doesn't have access to the code. His knowledge is built on his experience and a sharp mind to figure out how the thing works. Same for AT Romero. While he gets his copies, as do the rest, he has torn into PrE 8 with a critical and analytical eye and published his observations, built on years of experience with PrE and with NLE work in general. Both are invaluable assets, but with a simple Adobe presence, both could be greatly aided. Going back up to Chris Cox and the PS forum: I've been a power-user of PS from the instant that it hit the PC about 20 years ago. I've done most of what PS can do at one time or another. Still, there are times that I speculate on something in that program, only to have Chris come forward and correct me, explaining exactly what the code does and how it does it. I never fail to learn something new about a program that I have used extensively for about two decades - a little Adobe inside info goes a very long way.
I would also strongly urge Adobe to assign a rep. to this forum, especially now. I would hope that this person is on the development team and not from marketing or elsewhere. I would also hope that this person has actually used the new version in real-world situations, as there are often major differences between the lab and the Projects that people actually produce.
I realize that there is a major price-point difference between PrE and PS, PrPro, AfterEffects, etc., but the install-base, or potential install-base is much greater for PrE. For Adobe, the unit profit is potentially smaller, but the volume is much, much greater.
I support your contention that Adobe needs to be here. If they show up, I would strongly urge the forum to be respectful of their time, as they are probably doing this out of the goodness of their heart - though Adobe COULD add a little something to their paycheck. If someone does show up, I'd hope that the subscribers would ask only technical questions and keep any personal feelings about Adobe products to themselves. There should also be respect for the material that this representative could not share for various reasons.
Going back some years, we were blessed by the presence of an Adobe employee, Wil Renczes, in the PrPro forum. Some people spent a great deal of time yelling at Wil for things that Adobe had done, or not done. Hours of typing went into telling him how much better Avid, or FCP were, compared to Adobe. They demanded to know what the next version would hold. One day, Wil didn't come around anymore. The forum had lost a most valuable asset. My guess was that it just ceased to be fun for Wil anymore and he chucked the whole idea. I hope that the same does not happen with our Adobe representative, Dennis, this time around.
Just some observations,
Hunt

Problème adobe premiere elements 12 - windows 8.1

Hello,
I already say that the pc that I have was installed by an electronics;
Intel core i5
Mother board B85M-G I'm in windows 8.1
There is a recent one month.
Problem with adobe: I entered photoshop and adobe premiere elements 12 at the same time,
Photoshop works I have 2 projects in the first adobe elements all work, I view a project
OK the evening the next day as possible to get into the software, adobe tries to open a window and immediately opens "a problem caused the program has stopped working correctly, windows will close the program.
I uninstalled adobe and returned again without positive result.

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Elements 11, Windows 8, Was Working Fine, Now 'Has Stopped Working'

I have just finished a project successfully, burned a BluRay with acceptable result, then shut down for the night. While viewing the BluRay, I saw a couple of glitches I wanted to fix, and the menu did not appear, so re-opened the project this morning. Thinking a stop marker would fix the menu not re-appearing, I inserted one at where I thought the end of my video was. I then found an unnecessary clip at the end that had slipped by me, making the end of the video longer, and likely the problem with the main menu not coming back. I deleted the clip. I rendered, saved, and played, but the playback wouldn't start. I closed and restarted about 5 times, same result. Now, Premiere Elements does not start at all, I get the splash screen, then the Windows box saying the program has stopped working and Windows will be in touch with me when they find a solution. Any ideas? I de-selected a sound device in Control Panel while the program was running, but have undone that action and the program will not start. I appreciate the help.

ATR, thanks for the quick response. I tried some of your suggestions (from another related issue) in troubleshooting this one.
Good info on the stop marker, I will remove it.
Long story short, I have managed to re-install the program and get it to start. After the third time, the combination seems to be to Remove my preferences, Remove downloaded content, and Deactivate Product. I was reluctant to do the deactivation checkbox, I downloaded the program and was concerned about being locked out, Adobe thinking this was another illegal install.
I started the program gently (giving things a long time to load, light on the hard drive being the main indicator) and was able to reload the video that seemed to cause the problem. Rendered, played, edited, no problems at this point.
As to what may have caused the trouble initially, I'm not sure. I have speakers run off the analog onboard sound, with a microphone connected. I also have a USB headset w/ microphone that I use for narration and latenight listening. These devices don't seem to know about each other, and changing their status in Control Panel does not translate to a current Elements session. In Elements preferences, I enabled the analog speakers. From there, things went downhill. The sound wouldn't play, then the play would not start the video in editor, then the program would not start at all.
I really like this program so far. I used Elements 1 and 2 way back when (with a computer to end all computers) to get all of our VHS recordings onto digital media. I did some editing and made some videos, then got away from it for a few years. We started diving and I got a GoPro camera. It didn't take too long to figure out the computer I had wouldn't do it for the new video formats. So, I now have the computer to end all computers to take care of the task. This has been the first glitch I've had in Elements 11. I expected a great deal more trouble with Windows 8.
Anyway, thanks again. If I find a recurring issue here, I will be sure to post it.

Premiere Elements 9 window disappears after loading project

Hello all,
I've been having issues with Premiere Elements (9) lately. I have read other threads similar to my problem and followed some of the instructions (deleting the Pref file, for example).
Whenever I open a specific project (that has worked before until recently), the loading progess bar goes from 0-100 and then it stays there. After that, the entire program disappears. It doesn't crash (as it's still in the task bar), but when I click on PrE9, nothing comes up. When I mouse-over the icon on the task bar, it's just the window buttons (minimize, expand, exit).
The reason I started this thread is because none of the problems I found were really similar to mine.
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Unitedmoviemaker
Have you looked at any possible involvement of the antivirus program in the way of recent updates for it? Recent Windows Updates? Can we assumed that you have not added, subtracted any programs that would coincide with the onset of the issue?
Have you checked to make sure that your video card is up to date according to the web site of the manufacturer of the video card?
Recently, with Premiere Elements 10 and NVIDIA video card, answers have come from rolling back the driver.
I guess you tried the Adobe Premiere Elements Prefs file deletion. But, did you try deleting the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists?
Do you have the Premiere Elements 9 installation disc for installations files in case a deactivation, uninstall, run through of ccleaner, reinstall is indicated?
But, let me backup for a moment. Is this issue confined to one previously created project or to all your Premiere Elements projects either new or old?
Let us start here and then move forward according to your answers.
Thanks.
ATR
Add On...Usual...confirm that you have the latest version of QuickTime installed, you are running the program as the 9.0.1 Update, and you are running the program Run As Administrator or from a User Account with Administrative Privileges.

Premiere elements 12 organizer keep on crashing

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From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Error "Registration information is invalid" when you start Premiere Elements 7 (Windows)

Issue
When you start Adobe Premiere Elements 7 for the first time, Premiere Elements returns the error message "Registration information is invalid. Please reinstall Adobe Premiere Elements."
Solution
Do one of the following solutions:
Solution 1: Install Premiere Elements 7 using the Premiere Elements 7 serial number.
If you purchased Premiere Elements bundled with Photoshop Elements, you may have used the Photoshop Elements serial number included in the pack to install Premiere Elements. Uninstall Premiere Elements and reinstall Premiere Elements using the Premiere Elements serial number.
Note: The Premiere Elements serial number starts with the number set 1143. The Photoshop Elements serial number starts with the number set 1057.
Solution 2: Use a Company Name with 40 single-byte characters or fewer, or 20 double-byte characters or fewer.
When installing Premiere Elements, you are asked to provide a user name, a company name, and a serial number. While the company name field is not a required field for installation, if you choose to enter data, do not enter a name that contains more than 40 single-byte characters or more than 20 double-byte characters.
Note: A single-byte character is any character in the standard ASCII character set. English language characters are all single-byte characters. Double-byte character code uses two bytes to represent one character. The double-byte character set was developed for the Japanese, Chinese, and Korean characters sets. Many extended ASCII characters are also double-byte.
Solution 3: Install Premiere Elements to a location that does not contain extended ASCII characters in the file path.
Do not install Premiere Elements to a location that uses extended ASCII characters in the file path. Extended ASCII characters include characters such as , –, ›, †, ‡, ‘, Ÿ.
Note: The default installation path for Adobe Premiere Elements does not contain extended ASCII characters.

Thanks. I thought of that. But won't I get whammied for registration again? I just registered this at adobe last month after rebuilding a crashed system. In other words, will Adobe know that I've uninstalled it, and therefore have an available license? Thanks for the welcome. I've been a Studio premium user for 3 years, and now that my product is no longer supported....I need support!
Thanks.

Premiere Elements 11 window resize causes crash

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