Premiere Elements 11 wont launch on my MacBookPro

I installed Premiere Elements 11 today and it wont launch.
The launch window doesn't get past:
Loading SmartSoundAdobePlugin.bundle
before I get the Adobe Premiere Elements 11 quit unexpectedly; report.
I click re-open and the problem persists.
My System Profile:
Model: MacBookPro10, Intel Core i7, 2.6 GHz, 16 GB,
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz,
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz,
OS X version 10.8.4
I have re-installed twice and received no installation errors.
Would appreciate any tips on what I am doing wrong.

Good on you Steve,
and thank you.
In addition to following your two tips, I came across some additional information related to fonts. I validate the font library and reloaded it. I was then able to open Premiere Elements 11; SonicFire plug-in still didn't work.
I found some information in the forum on a related SonicFire patch - installed the patch and everything is working fine. Turned on Retina display and life is good.
You're worth your weight in gold - thanks again.
Regards,
Clem

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Welcome to the forum.
This ARTICLE offers a checklist of things to do, to get PrE to run most smoothly, then goes into several links on tuning up one's computer and their OS, and finally has links on troubleshooting, which rather work up in "degree of difficulty."
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From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
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Adobe Premiere Elements 12 will launch and then vanish

Okay so just bought Adobe Premiere Elements 12. Loaded it up and went to run it. First time I ran it I get the Adobe Premiere Elements 12 Launch pad, you know where you select the Organizer or the video editor. I select video editor, it gives me a sub menu asking if I'm opening an existing Project or a new project. I select new project. the Video editor opens and I get a pop up windows stating "Please Log-in with an Admin account to access Adobe premiere Elements." I hit 'ok' and the video editor promptly vanishes leaving me at the launch pad which I close. I go to the short cut, right click on it and select "run as administrator." and I re-launch the program. Back to launch pad, select video editor, select new project. The video editor loads and appears to be working for about 3 seconds and then it vanishes. No error window, no crash report nothing. Just 'pop' it's gone.
Any idea what I can do about this? I'd really like to use the software I just bought.
Compute specs:
OS: Windows 7 Home Premium
-updated system drives yesterday
Prossessor: AMD Phenom 2 X6
8Gb ram
NVidia GeForce GTX 460 4GB card
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Primary drive is a solid state 128gb
2 secondary SATA drives at 1TB each
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Please confirm...
a. Are you running the program from a User Account with Administrative Privileges as well as the Run As Administrator from the right click of the program's desktop icon?
- I am running it from an admin level account.
b. Did you install the program to the default drive C location...you mention "Premiere Elements is loaded on the 1st of the 2 secondary drives", but is it the drive designated C?
- No. all I have on my primary drive (C:\) is windows, drivers and scratch disk. All my programs outside of windows are loaded on the drive designated J:\
c. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
- I did not before, but I just updated it before responding here. No effect.
d. Does your computer use just that NVIDIA video card/graphics care? Is there a second card displayed in Device Manager/Display Adapters?
- the NVIDA GeForce GTX 460 is my only video adapter.
e. Does the problem exist with and without antivirus and firewall(s) disabled?
- Yes. I shut off Kaspersky and tried running the program via the launch pad. no change.
You say that the crashes occur when you select Video and new project. What happens if you select Organizer instead? Still crash?
- If I go into Organizer the system seems to run fine. I loaded Organizer about 20 minutes ago and it's still up and running just fine. But in that same time span I've tried to launch premier elements several times. It still crashes after a few seconds.
New data though. Can't tell if it's from Premier, or something else. a couple minutes after the latest attempt to run Premiere Elements I found a new window with the header "CAHeadless Debug Event". The Window reads:
CAHeadless has encounter an error.
[..\..\Src\Sequence\Sequence.cpp-2233]
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When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere needs to shut dow..." I am using Premiere Elements 10 on a MacbookPro. I have uninstalled and deactivated and reinstalled but still same error.

When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere Elements needs to shut dow..." I am using Premiere Elements 10 on a Apple MacbookPro. I have uninstalled and deactivated and reinstalled but still get same error.

cyclone
What video card/graphics card does your Mac computer use? NVIDIA GeForce? If so, please read the description and solution for the Premiere Elements/NVIDIA GeForce issue in the Announcement on the matter at the top of this forum. Any questions or need clarification on that, please do
not hesitate to ask.
What specific disc menu theme or themes are associated with this program failure? What is the exact place where the problem hit..
a. just clicking on Disc Menu header
b. dragging Disc Menu from the display of themes into the Disc Menu area customization screen
c. selecting your menu in the display of choices and then hitting Apply
d. other
Are you running Premiere Elements 10 from a User Account with Administrative Privileges?
Is this a "it worked before but not now" or "it never worked before" type issue.
On the Windows side of things, application of Run As Administrator as well as the User Account with Administrative Privileges has been know
to resolve some of these issues. I am strictly an Elements Windows user. What is the Mac side of the story for Run As Administrator? At any
rate, are your computer permissions in order?
Just to cover all bases, do you have the latest version of QuickTime installed on your computer with Premiere Elements 10?
Let us start here and then decide what next.
Thank you.
ATR

How do I install the additional content file (PRE7_Cont_WWEFGJ) that I downloaded with Premiere Elements?

Additional content for Premiere Elements 7 can be found by following the link in the article linked to at the end of this FAQ.
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When trying to install/open the contents file (PRE7_Cont_WWEFGJ) you get this message - The setup has detected that premiere elements is currently in use. Please close Premiere Elements, then launch setup again despite the fact that Premiere Elements is not in use.
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3. If Adobe Premiere Elements or PhotoShop Elements is running in the background, please
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4. Next, switch to the Processes tab and look for a process named Adobe
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If you are still unable to install the additional content, please refer
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Give Adobe Support a call or contact the TCS team at [email protected] - something in your environment is causing the installer to fail (I'd guess).

Crash on launch (Adobe Premiere Elements 11 - OS 10.5.8)

Impossible to launch ma Adobe Premire Elements.
It crash on SmartSoundAdobePlugin.
I'm on Mac 10.5.8. MacBookPro 15". RAM 8GO.
I update SonicFire but have an issue with serial of it. I launck Premiere Elements first but crash again...
Any idea ?

Welcome to the forum.
This was a response that I just got from SmartSound Support:
Premiere Elements 11 comes with Sonicfire Pro 5.7.3. The installation can be either the free version (which contains only the Express Track window), or the full version (which includes the timeline, video window, and Bin/Spotting window, and the Mood Mapping Timing Control features) depending on the serial number that is used to activate it. Unfortunately there was an issue with version 5.7.3 that requires an update to version 5.7.5 in order to function properly. The link for the patch update to version 5.7.5 can be found here:
http://www.smartsound.com/support/updates.html?product=sfp5
Basically the patch just needs to be downloaded and ran while Sonicfire Pro is closed and it will update the software to v5.7.5. This should be the first step for new PrE11 users.
Next, we have built in a method to automatically obtain a serial number when Sonicfire Pro is invoked from within Elements 11. If a user clicks on the "Use SmartSound" link inside the audio section, it will launch Sonicfire Pro and automatically retrieve a full serial number (assuming there is not already a serial number in place), allowing access to the full array of features mentioned above.
So the basic steps to get Sonicfire Pro up and running with PrE11 are:
Update to 5.7.5
Launch Elements and click the Use SmartSound link
I had been in contact with them on an update for my Tips & Tricks article, and when I saw your post, thought that part of their response might be of use to you.
Good luck,
Hunt

Premiere Elements 13 won't launch in Windows 8.1 (Click the icon and nothing happens)

I'm running the trial version of Premiere Elements 13 on Windows 8.1 64-bit. It's a brand new PC built for video editing. Everything worked perfectly for about a week and all of a sudden I'm unable to start the program. I click the icon and nothing happens. No splash screen, no error code, no spinning circle cursor.
I have the latest video card drivers for my graphics card.
I've tried uninstalling the program, removed every last Adobe file from my PC, uninstalled all instances of Microsoft Visual C++ and reinstalled Adobe Premiere Elements 13. I tried the same with a fresh download of the program. Neither worked.
I've tried installing a couple .dll files based on a similar thread (where a program called iLivid was the issue). I don't have iLivid on this PC and adding the new drivers didn't work.
For the few days that the software was working I loved it and was ready to purchase. Unfortunately I won't be able to buy it until I can get it to launch on my PC. Any help would be greatly appreciated.
Thanks!

celebornx
My major problem was with the reliability of the uninstall reinstall of Premiere Elements 12 Windows. I did not encounter any issues in this regard with 11. And, I have only looked at the 30 day tryout of 13 from Adobe. My computers are Windows XP 32 bit, Windows 7 64 bit, Windows 8 and later 8.1 64 bit. The following describes what got me through the worse of these hassels.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
I am not sure if the above will work for you with 13. But, it would be worthwhile to check them out.
Since you are dealing with current version 13, it might be a good idea to get Adobe via its Adobe Chat involved, with the hope of some remote control of your computer troubleshooting to try to get to the core of the issue. Chat Panels have been hard to come by for some of these issues, but let us try this route.
Please click on the following link
Contact Customer Care
Premiere Elements
Adobe ID and signing in
Adobe ID, sign in, and account help
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Depending on the outcome....if you purchased Premiere Elements 13 from Adobe direct within the last 30 days, you can request your
money back from Adobe. If you purchased elsewhere, then you are left to deal with the return policy of the seller.
We will be watching for further developments.
ATR

Adobe Premiere Elements 11 unable to launch - User receives Debug & Runtime Errors

Adobe Premiere Elements 11 unable to launch - User receives Debug & Runtime Error. The Adobe program launches and the Premiere Elements splash screen displays. Once the "Loading ImportQuicktime.pm" function completes the following errors display:
The program has been re-installed without success. The only way to open the program is to "Run as Different User" windows 7 function, using the local admin account. The Preferences Folders have been deleted and recreated without success. Any information for this error will be great. Thank you for your time.

Hi UBDEV,
Thanks for posting on the Adobe forums.
Please tell us if this system is on Network, if yes please make sure that My Documents Folder should be on the local drive not on the Network drive.
Regards,
Sandeep

Premiere Elements 11 won't launch at all.

I installed Premiere Elements 11 from a disk that also has Photoshop Elements. Photoshop Elements launches successfully. When I try to launch PE 11, either from the Start menu or the desktop icon, I get the round "swirl" for a moment, then it disappears and nothing happens. I also right-clicked and selected the option to run as administrator. I got the User Account Control message and I clicked OK.
I have Windows 7 Home Premium on my HP desktop. I tried to update the driver (ATI Radeon HD 5450) but it said I have the latest driver.
I appreciate any suggestions or help.

Dawson117
Have you answered the classical question yet, that is, do you have the latest version of QuickTime installed on your computer with Premiere Elements 11 Windows 7 64 bit? And, did you right click the Premiere Elements 11 desktop icon and selected Run As Administrator.
What about deleting the Adobe Premiere Elements Prefs file? Have you been there and done that?
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
If deleting just the Adobe Premiere Elements Prefs file in that 11.0 Folder does not resolve the problem, then try deleting that whole 11.0 Folder.
In all of that, make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives on so that you can see the complete path.
Have you checked your antivirus program to make sure that it is not involved in this issue?
Have you already gone down the road where you deactivate in Help Menu/Deactivate, close out of there, and uninstall (Control Panel) and reinstall?
Have you tried launching the program from Adobe Premiere Elements.exe file in the Program Files. The desktop icon goes to Adobe Premiere Elements 11.exe which opens the program to the Welcome Screen. The Adobe Premiere Elements.exe file bypasses the Welcome Screen.
Local Disk C
Program Files
Adobe
Premiere Elements 11
and in the Premiere Elements 11 Folder included are those two .exe files.
Please check out the above to rule them in or out of the matter and then we can decide what next if the problem persists.
Is Adobe expecting you to follow up with them?
Thanks.
ATR

Premiere Elements 11 won't launch

G'day,
I downloaded the trial version of PRE11 a few weeks ago, but I couldn't get it to run. Upon launch I get the welcome screen with two choices, to launch the Organizer or the Video Editor, but neither of these actually start. It seems as it is trying though, as I see a scrolling line below my choice after clicking it. No error code or anything like it, it simply won't start (and I don't see any process starting either).
Nevertheless, a few days ago I bought PRE11 (Win/Mac DVD, English) and installed it. Exactly the same behaviour as with the trial, apart from one thing. When I try to lanuch the Video Editor I get the licence agreement. After agreeing, it's the same thing though, nothing happens.
I've read this thread (http://forums.adobe.com/message/4773135) and tried to see if I had any of the symptoms described, or if any of the suggested solutions worked. So far, no luck. I tried Large_Donkey's solution (http://forums.adobe.com/message/4893868#4893868) with the msvcr80.dll and msvcr100.dll files, but it didn't make any difference. Same thing with VDOsurfer's reply (http://forums.adobe.com/message/4903592#4903592) I also tried primarykeytech's suggestion (http://forums.adobe.com/message/4905283#4905283) and downloaded Dependency Walker and ran both Premiere Elements 11.exe and Premiere Elements.exe. At first, it reported that IEShims.dll and gpscv.dll was missing/couldn't be loaded, so I added these to the Premiere Elements folder. Then I got a message (still while running Premiere Elements.exe in Dependency Walker) saying that sysntfy.dll was missing, so I added this one as well to the Premiere Elements folder. After this, I still get three messages in Dependency Walker, but no further description on which files it can't find:
"Error: At least one module has an unresolved import due to a missing export function in an implicitly dependent module.
Error: Modules with different CPU types were found.
Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module."
And none of these changes made any difference, I tried to launch the Video Editor and/or Organizer, but it's the same thing; won't launch, no error message. I've now resetted everything back to the way it was on installation, and tried to continue finding any solution.
Some specs, even if maybe not all of these are relevant. If any other specs are needed, just inform me.
Motherboard: Asus P6T Deluxe V2
CPU: Intel i7 950 3,06GHz
PSU: Corsair HX 650W
RAM: Corsair XMS 12GB DDR3 2000MHz
Graphics: Nvidia/Gigabyte GTX 460
Sound: M-Audio Delta 1010LT
Drives: 2x500GB WD Black HDD (programs and data), 1x120GB Intel X25-M SSD (OS)
OS: Windows 7 Ultimate 64-bit
Monitor: Dell U2711
Thanks in advance for any help.

Well, I tried the blacklist approach by adding a "blacklist.txt" file to the VST plugins folders I have, but to no avail. I also read the last post you made in the "Failure of Premiere to Launch - One Possibility VST's" thread, with the answers from Adobe Engineering. As that post was made almost 2 years ago, I somehow think this wouldn't be an issue in PrE 11 anymore?
Anyway, while trying to launch Premiere Elements.exe ~200 times the last 24h, I've not noticed anything strange in Event Viewer, no errors or warnings connected to the launch of PrE (or, for that matter, no errors or warnings at all during the time I try to launch the program). One thing I did notice, though, is that the process Premiere Elements 11.exe actually starts (I chose not to display the welcome screen every time, but to launch the Video Editor right away) but then quickly terminates. Utually it manage to get between 15-20MB of memory before it crashes and terminate the process, only takes 1 or 2 seconds from launch to termination.
Slowly losing my hope to actually discover the cause, as I'm shooting in the dark evey time (not getting any error messages or hints on what actually fails). Really needed to use PrE this week, maybe have to find some free alternative on the interwebs.
Regards Henrik
Edit: Searching deeper on the Adobe forums regarding VST scanning issues with PrPro/E, and it baffles me how long this error seems to have been going on, even if it's not 100% certain that is the error in my case.
Edit2: Once again a shot in the dark, but I'm thinking my troubles may be due to multiple hard drives? As things are scattered over 3 discs (OS on one, programs on the second one and personal data on the third one) this might cause some path/reference issues? I was thinking this since Depencency Walker gives me the following error messages:
"Error: At least one module has an unresolved import due to a missing export function in an implicitly dependent module.
Error: Modules with different CPU types were found.
Warning: At least one delay-load dependency module was not found.
Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module."
And it also states that it can't find IESHIMS.DLL and GPSVC.DLL (a road I already have been down earlier). This got me thinking PrE can't find the correct files from where it is installed (E:\Program Files\Adobe\Premiere Elements 11). On the other hand, I'm getting the exact same error messages on Photoshop CS5 (which runs fine), and the same two dll files seems to be missing. Even tried running a few other programs that work, such as games, though Depencency Walker, and even they seems to miss these dll files.

Premiere elements 12 does not launch, nothing happens

I've been using Premiere Elements 12 a few weeks ago and it used to work fine but since yesterday I'm not able to launch it. I don't get any error message, just nothing happens.
I tried to reinstall it, disable the firewall too, but nothing works I don't know what to do.
I own a Dell Inspiron 15R, Windows 8 64bit, intel core i5-4200U CPU @ 1.60GHz 2.30GHz.
Any suggestions ?

Mike
After chloroform started this thread, soon afterward BillMMBill introduced similar issues. It gets confusing when more than one exchange of information is going on at the same time and user specific Q&A from more than one user is interwoven. Consequently, good idea to monitor the results in this thread, but it would probably be to your advantage to start your own new thread if you do not see answers in the thread we are in now going in your direction.
I have been trying to weave in and out of chloroform and BillMMBill specifics.
For now I would offer this
a. Are you working with Photoshop Elements or Premiere Elements?
b. Have you read all the information in the links provided in this thread?
c. Have you attempted to uninstall/ccleaner/reinstall the Adobe Reader if you suspect that its update is at the core of your problems?
If you are dealing with version 12 (the latest version) and if problems defy resolution, you may want to contact Adobe via Adobe Chat to discuss the topic "Downloading, Installing, and Setting Up". Other choices might bounce you back to the forums.
Contact Customer Care
After the link opens, click on "Still Need Help. Contact Us." to bring up the Adobe Chat to discuss Premiere Elements Downloading, Installing, and Setting Up.
If this is really a Photoshop Elements 12 based issue, then please check out the SLStore and SLCache Folder fix in
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
That worked for me with for Photoshop Elements 12 Editor that would not open.
Thanks.
ATR

Premiere Elements 12 wont run on my laptop

Hi,
I have a new laptop and I've just installed Premiere Elements 12 but it wont run. When I create a new project I see the following message and as you can see there are no clues to what causing the issue. Organiser works fine.
I've run a windows update, installed the latest graphic and sound drivers, I've reloaded but nothing works.
OS Name
Microsoft Windows 7 Enterprise
Version
6.1.7601 Service Pack 1 Build 7601
System Type
x64-based PC
Processor
Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM)
8.00 GB
Total Physical Memory
7.90 GB
Available Physical Memory
4.45 GB
Total Virtual Memory
15.8 GB
Available Virtual Memory
10.6 GB
Page File Space
7.90 GB
Page File
C:\pagefile.sys
[Sound Device]
Item
Value
Name
IDT High Definition Audio CODEC
Manufacturer
IDT
Status
OK
Driver
c:\windows\system32\drivers\stwrt64.sys (6.10.6499.0, 539.00 KB (551,936 bytes), 09/07/2014 13:41)
[Display]
Name
Intel(R) HD Graphics Family
PNP Device ID
PCI\VEN_8086&DEV_0A16&SUBSYS_198F103C&REV_0B\3&E89B380&0&10
Adapter Type
Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description
Intel(R) HD Graphics Family
Adapter RAM
(2,080,374,784) bytes
Installed Drivers
igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version
10.18.10.3540
I have got local Admin rights and more free hard disk space that I know what to do with.
Thanks for any help you can offer.

Spurringirl
Before we go off the deep edge here, perhaps some clarification.
What is the brand/model/settings for the Canon camera that you are using?
I think that Hunt may be being jumping ahead here. Let me explain....
For example, the Canon SX1 lS generates files with the file name starting with MVI_XXXX.mov. These are AVCHD.mov files 1920 x 1080p30 and have no problems in Premiere Elements 12.
So, I would ask "In your case, is your MVI the file extension or the beginning of the file name?"
Thanks.
ATR

Premiere Elements 12 installed sign in cycle welcome screen no launch

For the last two days I have been trying to install and run Adobe Premiere Elements 12.
Windows 7 Professional, Service Pack 1
Dell Precision T5600, on an Intel Xeon CPU E5-2609 @ 2.40 GHz
16 GB of RAM
64-bit operating system
NVIDIA Quadro 4000 graphics card
I selected the 64 bit version to install. It launches the Install Wizard. After several windows it asks for the serial number. I enter the serial number and it completes the installation. I restart my computer.
I launch the program and after a few moments the "welcome screen" pops up. I select "new projects" under the video editor. It then asks for me to "sign in" with my Adobe ID. After a few seconds it seems to be verifying the serial number. After sometime, nothing happens. The program does not launch the video editor. Instead, it goes back to the welcome window and continues the cycle over again.
No error messages. It just continues in this loop.
After rebooting my computer and relaunching, it repeats this process, but it sometimes does not even return to the welcome window. It just exits quietly to the desktop. No error messages. If I pull up the "task manager", I can see that the application is not running(therefore not listed) in the task manager.

Liz
Had lots of problems with Premiere Elements 12/12.1 and Sign In after an uninstall reinstall.
See if any of what worked for me works for you also.
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
We will be watching for your results.
ATR
Add On...did everyone so far go through looking at the problem with and without the antivirus as well as firewall(s) disabled?

Unable to launch Adobe Premiere Elements 10 - Says AdPrE10 has stopped working

I downloaded Adobe Premiere Elements and bought a product license via my workplace.
I was able to install successfully, but when I launch the program, it says Premiere Elements 10 has stopped working. I have not been able to launch the program. I was having the same issues when I was using the trial version. Please help,
I need to work on editing videos rightaway and it is ridiculous that a program that I have paid money to buy is not even launching to begin with. I can't even imagine the trouble I am going to have trying to use this version.
Please don't send me thousands of instructions on downloading and installation. I have been able to download and install and added my serial key number. I see the icon on the desktop, It just doesn't launch. See error image.
Thanks
VidishaP

I am not looking for sarcasm.
Let's address that for a moment.
I replied to your OP about 8 mins. after it was moved here. Much of that time was gathering the links to those articles, most of which I wrote, and have bookmarked. Each contains several links (one, probably 15 links).
In ~ 30 mins. you report that there was nothing helpful in any of those articles or the ones linked to, from them. Though I wrote the articles (most anyway), it would have taken me that long to read each article, and just open the links, with almost zero time to do any of the things suggested. Just tracking down error and warning messages in Event Viewer, and following the links in any of those, would have taken at least that long.
You state that you had the same issues with the trial version.
I had the same issue when I was trying to use the trial version.
In the world of troubleshooting, this is a pretty fair indicator that there is something wrong with your computer, or your OS. If nothing else, it indicates that a problem existed before your recent installation of PrE.
Now I will have to search for return/exchange options since it is not launching by double clicking like every program does.
Actually, Adobe makes this part very easy. Just return their software, within 30-days of purchase, and you get your money back.
Sorry that I could not help you,
Hunt

Premiere Elements 11 wont launch on my MacBookPro

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