Premiere Elements 12.0 not starting or aborting with AppCrash

Hi,
I do experience a strange problam with PE 12.0 . Starting it either aborts with an Appcrash error message or does not start at all whenever I try to open an existing project or when creating a new project. If I leave it alone the organizer starts.
Renaming the prefs-file in C:/Users/ab/AppData/Roaming/Adobe/Premiere Elements/12.0 as has been suggested in another thread did not work.
Any hints what I can do to get a working installation again (apart from reinstalling) ?
Thanks

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Premiere Elements 12 will not start a new project

I loaded Premiere Elements 12 on my...
64bit HP Laptop Dv7
Intel core i7
Windows 7
Radeon Graphics (HD 6770m)
updated Quicktime
updated display drivers as requested when first installed.
reloaded PE 12
Started PE12 but when i click Video Editor and then select New Project the button shows the purple and black lines for about a minute and then stops and nothing happens
I have almost given up. I have been trying to load this program on my pc for 5 days. Nothing but problems. I have asked pc gurus at work and no one has a clue what could be wrong.
Why will Adobe Premiere Elements 12 not start on my laptop?
by the way there is no BadDrivers.txt file to delete that i can find...
Does anyone have a clue as to why the application would not start?

Rotary
It is late where I am so I will give you some things to work on.
Premiere Elements does not fare well with 2 video cards/graphics cards. Have you disabled the Intel and observed the consequences?
Determine if the problem is there with and without the antivirus disabled.
BadDrivers.txt file
Local Disk C
Program Data
Adobe
Premiere Elements
in the Premiere Elements Folder will be one file and some folders. You do not want the folders or what is in them. You want that file which is the BadDrivers.txt file. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. Be aware that after you open the program again after the file deletion, the program will generate a new BadDrivers.txt file but by that time the problem should be gone (hopefully).
I would probably be going after the Adobe Premiere Elements Prefs file -
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Better yet....check out the information in the following blog posts
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
We will be watching for your progress in the light of day.
Thank you.
ATR

Premiere Elements 12 does not start after error message: display driver is incompatible

After successful installation and starting Premiere Elements the following error message appears: "Uncompatible display driver identified. Update the display driver for a better and faster playback performance!" Hopefully my translation from German is helpful enough. I confirmed with OK but unfortunately Premiere Elements does not start. I checked the display driver: it is the most actual one: AMD Radeon HD 7610M. Furthermore the hardware should be OK as well: ASUStek with an Intel Core i5-2450M CPU @2.5 GHz; 6 GB RAM; 64 Bit Windows 7 Service Pack 1. What can I do?

Moonkeys25
Recap...please confirm that as of this date, the problem exists with or without the antivirus and firewall(s) disabled.
Moving forward...
If you issue was specific to the display card error that you have been getting then probable conclusions
a. the ADM Radeon H7610M driver version is not up to date
or
b. the ADM Radeon H7610 M video card/graphics card installed as is is not compatible with Premiere Elements 12 on your Windows 7 SP1 64 bit
The updated driver version and the BadDrivers.txt file deletion should have corrected the problem unless there is a gross mismatch between Premiere Elements 12 and ADM Radeon H7610M.
Did you use the link that John posted to get the auto detection of the latest driver version for the ADM card?
If we have gone as far as we can with the card and its driver version angle on this, then we can try the generalized troubleshooting drills with no guarantees, just hopes
1. Delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. You just need to make sure to have the computer's Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
2. If "1" has no effect on the issue...uninstall, ccleaner run through time, reinstall with antivirus and firewalls turned off.
a. Control Panel/Program, select Adobe Premiere Elements 12, right click the entry and click on the Uninstall pop up. Then follow the instructions for the uninstall.
b. Download and install the free ccleaner for a computer run through to get rid of leftovers from incomplete uninstalls and installs.
https://www.piriform.com/ccleaner/download
When you are ready for this step, I will give you a step by step through the ccleaner (regular cleaning part and registry cleaning part).
c. Reinstall from your installation files or installation disc, with antivirus and firewall(s) disabled.
Please review above and then let me know if I have interpreted correctly where we are in the troubleshooting. Do not start the above plan until we are in agreement on the details and hoped for results.
Thanks.
ATR

Premiere Elements 8 Will Not Start

Hello,
Premiere Elements 8 on a Windows 7 PC. Opening splash screen comes up, bar at the bottom of the splash screen says "gathering user information" and the black/purple bar moves along.... and that's as far as it gets.
Well, OK Organizer starts. If you hit the big buttons to start a new project or open an existing project it looks like it might work - the black and purple bar moves (while the above is still going on) for a few seconds, then just stops without launching anything.
Tried removing and re-installing the program which did not help. Installed the update which did not help.
Useles piece of software right now. Any ideas as to whether it can be fixed?
Regards
TLH

Hello Bill,
I am sorry to report the news is not good. I left that opening screen run overnight and in the morning nothing had changed.
I then went to that article.
Windows is up to date.
QuickTime was not installed on the computer. I was hoping this was the answer. I installed QuickTime, rebooted and although the opening screen continued its perpetual gathering user info, Premiere Elements started. Once. After that, same story. If I re-boot the computer, then Elements will run.
Graphics and sound drivers are up to date.
Article seems to be written for Premiere Elements 9. I have 8 so the line about the 9.0.1 upgrade probably does not apply to me. In Elements, the "about" screen says version 8.0. When I hit the update button, it says Elements is up to date.
There is no BadDrivers.txt file on the computer - most likely because I have version 8, not 9.
Ran disk cleanup, defraged the hard drive - no joy.
Rebooting works (to start Elements - no change with the opening screen which continues to gather user info), but I don't want to have to reboot every time I want to use Elements.
Temporarily disabling anti-virus realtime scanning (Norton) makes no difference - don't like to do that.
Removed and re-installed but no joy.
Thank you for trying to help, but I think I am going to put this one in the bad buying decision category, get rid of it and try another product.
Tom

Premiere elements 12 will not start.

Premiere elements is installed and registered . It will not start from the shortcut or from the exe file name.
Any ideas why not?

What error message do you see?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Elements 11 will not start

I installed this on my computer from disk and it will not start - install seemed to go OK - when I click on icon on desktop program will not start.

look here:
http://forums.adobe.com/message/5542325

Premiere Elements 11 does not start

I have updated to the preview of Windows 8.1. I can start Organizer and Photoshop Elements, but not the Video Editor.
I get the message:
<LoadLibrary failed with error 87: Falscher Parameter.>
What can I do?

Kuj9bert1
I still have Windows 8 64 bit and have not upgraded so I also was unfamiliar with this error message that you presented
LoadLibrary failed with error 87: Falscher Parameter
Once I got beyond the "Falscher Parameter" and realized that translated into English as Wrong Parameter, I found many, many reports of the problem online. Apparently you are not alone. You may be ahead since you have been successful with Photoshop Elements 11 and the Elements Organizer 11 even though you cannot get into Premiere Elements11.
Like Hunt, the best one that I could find is
http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-winapps/loadlibrary-failed- with-error-87-the-parameter-is/c2cfe87c-c7d7-4371-bb79-0da75d05cd6d
Please let us know the outcome.
Thank you.
ATR

HELP Adobe Premiere Elements 10 will not start...

I am having problems working this program on my new laptop... this is the message it keeps poping up when i try to load or start a new project
v

More information needed for someone to help... click these links and provided the
requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679

Organiziser in Photoshop Elements 9 will not start in Windows 8.1. Inkompartibelt programs. What to

Hej!
Organiziser in Photoshop Elements 9 will not start in Windows 8.1. Inkompartibelt programs.
What to do?
/yoel

Ok, I had many problems with the installation, but after three attempts I've got it working. This might work with a previously failed installation - but there are other guides in the forum to get this position -thanks also to the many threads on the this - which pointed me in the right direction
Previously I'd had issues with Error 1935, (on Shared Technologies), Blue screens due to clbudf.sys from Cyberlink Instant burn which blue screened (thread abort exception) this install as also iTunes. (I haven't installed this now...
My scenario. Win 7 (clean) -> Win 8 -> Win 8.1
After setting up the setting up the system.
I ensured the following : (although begrudingly) so I could do a system restore if needed.
-I disabled Anitvirus & Firewall
-enabled Volume Shadow Copy Service
I then ensured I had downloaded Adobe Application Manager 8.0 (read this may help) - I installed - but I did not run it as I believe it updates to Adobe CC Manager( from previous attempts)
i also downloaded and installed the 32 bit versions of :
C++2008 redistributable (32 bit)
C++2008 SP1 redistributable (32 bit)
I installed Premiere Elements (64 bit) - note I had previously installed Sony Vegas 10 Platinum, which downloaded and installed NET 3.5/Net 2.0 adding to windows features, which many have helped - not sure.
I installed Photoshop Elements (32 bit)
I started both apps and updated them to 12.1.
Happy ... finally - hope this helps others - or at least helps adobe improve their installer, diagnose the issue for others.

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

Adobe Premiere Elements 12 Is Not Opening (Need Help ASAP)

Hello,
I tried to start up the program and it won't start. Previously, I would have the problem of my software not starting when I clicked on the icon. I found a way to get around that, but now it isn't starting at all. I tried uninstalling and reinstalling the program and nothing has changed. All I get now is a pop-up box that says that the program has stopped working. I really don't know what to do!
Computer Information:
Windows Edition : Windows Vista Home Premium 2007
Computer Type: Sony Vaio
Processor: Intel(R) Pentium(R) Dual CPU T3200 @2.00GHz
Memory (RAM): 3.00GB

taylor_peterson92
You realize that you are not using Premiere Elements 12/12.1 optimally on Windows Vista be it 32 or 64 bit. You still have a Premiere Elements 12/12.1 32 bit application which has computer resource issues when trying to get a larger project taken to completion successfully. With the 32 bit system, the maximum supported installed RAM = 4 GB, typically with 3.2 to 3.0 GB or less of that available. And, you appear to have only 3 GB RAM to start with.
It sounds like it may have worked before from what you wrote. How long ago did it work? And, what was your last activity in a project before you could no longer get the program to open. Are working with a home computer or is this computer part of a company network? In your present computer environment moving to Premiere Elements 13 is not a choice since Premiere Elements 13 does not support Windows Vista 32 or 64 bit.
You could go through the usual drill
a. Latest version of QuickTime installed on your computer with Premiere Elements 12/12.1?
b. Running program from a User Account with Administrative Privileges?
c. Video card/graphics card up to date according to web site of the manufacturer of the card?
d. Does problem exist with and without the antivirus and firewall(s) disabled?
e. Where do you have the Scratch Disks directed and how much free hard drive space is at that location?
f. Did you install the program to the default location on the Local Disk C?
What was your way of getting the program to work previously when problems developed?
Let us consider the above and then we can decide what next.
Thank you.
ATR

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

Premiere Elements 11 will not open Projects

I had to rebuild my Win 7 PC. Now Premiere Elements 11 will not open Projects saying that the file types are not supported. It will not open raw DV files either.

Henry Clayton
Along with Premiere Elements 11 on Windows 7 (presumed 64 bit), do you have the latest version of QuickTime installed? Are you running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?
Can you open a new project?
When you rebuilt your Window 7, did the source media that went into the existing projects remain in the same save locations with the same file names as before the rebuild?
How are you opening these project.prel files that I am understanding that you created in version 11 before the Windows 7 rebuild?
What is the nature of these "raw DV files" to which you refer? Are these DV AVI standard or widescreen files from a capture firewire into the Premiere Elements Capture Window?
Let us start here and then we can decide what next.
Thanks.
ATR
Add On...I did not see SG's and your posts until after I had posted mine.

Premiere elements 11 does not recognize the external ASUS Blu-ray burner

Premiere elements 11 does not recognize the external ASUS Blu-ray burner

More on what Hunt talked about...
Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
And a solution... to try even if you do not have the problems described above
Set your DVD output to a folder on your hard drive and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

Premiere elements 11 won't start

I downloaded photoshop and premiere lements 11 in 64bit version for windows 7 without problem
photoshops runs fine
premiere will not start at all.
reinstalled and downloaded it again.
no action, no error, not vissible in the tasks
how to proceed

It is 64bit version
Met vriendelijke groet,
Kees Menken
Verstuurd vanaf GSM
Op 25 dec. 2012 om 16:53 heeft Bill Hunt <[email protected]> het volgende geschreven:
Re: Premiere elements 11 won't start
created by Bill Hunt in Premiere Elements - View the full discussion
From nVidia's Web site: http://www.geforce.com/drivers/results/54530
It appears that the GT 610 for Win7-32 (did not find if you have the 32-bit, or 64-bit version of Win7), there is one dated 12/17/2012.
Good luck,
Hunt
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Premiere Elements 12.0 not starting or aborting with AppCrash

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