Premiere Elements 12 can't be installed on my PC
Hi,
I don't know why - but I bought Premiere Elements 12 today (physical copy) and then tried to get it running.
At first, it installs and everything is fine, but after the Elements 12 Organizer is installed, the installation programm gives me an error which says nothing but "Couldn't be installed because of: ." (not literally of course since I have the german version).
So I don't even know where the problem is.
-> My PC fulfills the requirements
-> I've already tried renaimg the OOB folder, PC restart, defrag, disk clean, tried installing it by copying the files of the CD to my pc, I also ran my anti-virus to make sure nothing blocks the programm.
And now I'm seriously baffled. I don't know what I could do to let it start...
Another fun fact: The Premiere Pro trial version worked just fine.
i don't know how to help you any further without an error to solve.
adobe support might be able to help but i'm not sure they'll offer much help with an older software version. you can try, https://helpx.adobe.com/contact.html
Similar Messages
-
Premiere Elements 9 won't install
I am on Mac OS 10.6.5
Model Name: iMac
Model Identifier: iMac5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: IM51.0090.B09
SMC Version (system): 1.9f4
I just bought Elements 9, which installed and is running no problem, but when I then tried to install Premiere Elements 9, it threw out the disc 4 times and told me
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
so I followed more instructions through Library/Logs/Adobe/Installers and eventually got the following , whereupon I gave up.
anyone got any ideas or do I just dump the Premiere disc ?
[ 0] Fri Nov 26 18:16:59 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.5.8.0
OSX version: 10.6.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
:: END TIMER :: [Bootstrap] took 6553 miliseconds (6.553 seconds) DTR = 1.22081 KBPS (0.0011922 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 3363 miliseconds (3.363 seconds) DTR = 161.76 KBPS (0.157969 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Updating media info for: {07CE3591-3679-4058-8552-44A2F23613B8}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPacken_US/LangPacken_US.dmg
Updating media info for: {0CB26B3E-89DB-405a-BB45-181C4D686735}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPHD/LangPackja_JPHD.dmg
Updating media info for: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/Presets/Presets.dmg
Updating media info for: {493D60D7-D8F7-470b-B947-F9B380604158}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackde_DE/LangPackde_DE.dmg
Updating media info for: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackHDOther/LangPackHDOther.dmg
Updating media info for: {5B8918FC-A624-4fed-9744-CA0815BCFB6F}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPCommon/LangPackja_JPCommon.dmg
Updating media info for: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackCommonOther/LangPackCommonOther.dmg
Updating media info for: {787DB784-57FF-4983-A8A6-1F2048E9AA68}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPPresets/LangPackja_JPPresets.dmg
Updating media info for: {78C17FAA-2368-4505-BED6-C6F56F923AE0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/SD/SD.dmg
Updating media info for: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JP/LangPackja_JP.dmg
Updating media info for: {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_SD_Common/HD_SD_Common.dmg
Updating media info for: {848B005A-4D0D-4A60-8F82-34F55781C65A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackPresetsOther/LangPackPresetsOther.dmg
Updating media info for: {861E2110-16F6-4E67-87F0-AF11332A4599}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackSDOther/LangPackSDOther.dmg
Updating media info for: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_STI/HD_STI.dmg
Updating media info for: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/PreMacContentInstaller/PreMacContentInstaller.dmg
Updating media info for: {C3471B20-2622-4856-BF95-A47C45EBF54B}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPSD/LangPackja_JPSD.dmg
Updating media info for: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackfr_FR/LangPackfr_FR.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.5.8.0]
----------------- CreatePayloadSession: machine is x86 ---------------
______ Verify Dependency Subscribers ______
Setting property "INSTALLDIR" to: /Library/Application Support/Adobe/Premiere Elements/9/Content
Setting property "installLanguage" to: en_US
Attempting to find the selected language in the set of available payload languages
Setting property "installSourcePath" to: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Overwrite property "userASUPath" to: /Users/ericdalzell/Applications/Adobe/OOBE/PDApp
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is: false
Action string for {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is none
Value returned on lookup of payload: {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is: false
Action string for {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is none
Payload {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is: false
Action string for {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is none
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is: false
Action string for {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is none
Value returned on lookup of payload: {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is: false
Action string for {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is none
Payload {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is: false
Action string for {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is none
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is: false
Action string for {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is none
Value returned on lookup of payload: {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is: false
Action string for {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is none
Payload {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is: false
Action string for {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is none
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is: false
Action string for {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is none
Value returned on lookup of payload: {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is: false
Action string for {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is none
Payload {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is: false
Action string for {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is none
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is: false
Action string for {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is install
Value returned on lookup of payload: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is: false
Action string for {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is none
Payload {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is: false
Action string for {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is none
Payload {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is: false
Action string for {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is none
Payload {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is: false
Action string for {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is none
Payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is extension payload. Aligning its action according to parent.
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/Premiere Elements/9/Content
[ 0] Fri Nov 26 18:17:00 2010 INFO
::START TIMER:: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
Custom action return code: 0
:: END TIMER :: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 47 miliseconds (0.047 seconds)
::START TIMER:: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
Custom action return code: 0
:: END TIMER :: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 0 miliseconds (0 seconds)
::START TIMER:: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
Custom action return code: 0
:: END TIMER :: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 1 miliseconds (0.001 seconds)
::START TIMER:: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
Custom action return code: 0
:: END TIMER :: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 4 miliseconds (0.004 seconds)
::START TIMER:: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
Custom action return code: 0
:: END TIMER :: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 1 miliseconds (0.001 seconds)
Payloads passed preflight validation.
[ 0] Fri Nov 26 18:17:01 2010 INFO
Call PreSession Custom Hook
::START TIMER:: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionOpenProc
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 9 miliseconds (0.009 seconds)
Calling the custom action code for pre-install for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
::START TIMER:: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 4 miliseconds (0.004 seconds)
[ 0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
[ 0] Fri Nov 26 18:17:01 2010 INFO
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther as payload is not cached
Calling the custom action code for pre-install for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
::START TIMER:: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 11 miliseconds (0.011 seconds)
[ 0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
[ 0] Fri Nov 26 18:17:01 2010 INFO
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther as payload is not cached
Calling the custom action code for pre-install for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
::START TIMER:: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 4 miliseconds (0.004 seconds)
[ 0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
[ 0] Fri Nov 26 18:17:01 2010 INFO
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther as payload is not cached
Calling the custom action code for pre-install for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0}
::START TIMER:: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 10 miliseconds (0.01 seconds)
[ 0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
[ 0] Fri Nov 26 18:17:01 2010 INFO
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther as payload is not cached
Calling the custom action code for pre-install for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
::START TIMER:: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 3 miliseconds (0.003 seconds) DTR = 1333.33 KBPS (1.30208 MBPS)
[ 0] Fri Nov 26 18:17:01 2010 ERROR
Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
[ 0] Fri Nov 26 18:17:01 2010 INFO
Payload {07CE3591-3679-4058-8552-44A2F23613B8} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:17:01 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:17:01 2010 INFO
Skipping payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US as payload is not cached
[ 0] Fri Nov 26 18:17:07 2010 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[ 0] Fri Nov 26 18:17:09 2010 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 0] Fri Nov 26 18:17:09 2010 ERROR
The following payload errors were found during install:
- PreMacContentInstaller_LangPacken_US: Install failed
- Presets: Failed due to Language Pack installation failure
- HD_LangPackHDOther: Install failed
- Common_LangPackCommonOther: Install failed
- SD: Failed due to Language Pack installation failure
- Common: Failed due to Language Pack installation failure
- Presets_LangPackPresetsOther: Install failed
- SD_LangPackSDOther: Install failed
- HD: Failed due to Language Pack installation failure
- PreMacContentInstaller: Failed due to Language Pack installation failure
[ 0] Fri Nov 26 18:17:09 2010 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 22938 miliseconds (22.938 seconds) DTR = 75.6823 KBPS (0.0739085 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
[ 0] Fri Nov 26 18:21:03 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.5.8.0
OSX version: 10.6.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
:: END TIMER :: [Bootstrap] took 4495 miliseconds (4.495 seconds) DTR = 8.89878 KBPS (0.00869021 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 676 miliseconds (0.676 seconds) DTR = 5.91716 KBPS (0.00577848 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Updating media info for: {07CE3591-3679-4058-8552-44A2F23613B8}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPacken_US/LangPacken_US.dmg
Updating media info for: {0CB26B3E-89DB-405a-BB45-181C4D686735}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPHD/LangPackja_JPHD.dmg
Updating media info for: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/Presets/Presets.dmg
Updating media info for: {493D60D7-D8F7-470b-B947-F9B380604158}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackde_DE/LangPackde_DE.dmg
Updating media info for: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackHDOther/LangPackHDOther.dmg
Updating media info for: {5B8918FC-A624-4fed-9744-CA0815BCFB6F}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPCommon/LangPackja_JPCommon.dmg
Updating media info for: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackCommonOther/LangPackCommonOther.dmg
Updating media info for: {787DB784-57FF-4983-A8A6-1F2048E9AA68}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPPresets/LangPackja_JPPresets.dmg
Updating media info for: {78C17FAA-2368-4505-BED6-C6F56F923AE0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/SD/SD.dmg
Updating media info for: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JP/LangPackja_JP.dmg
Updating media info for: {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_SD_Common/HD_SD_Common.dmg
Updating media info for: {848B005A-4D0D-4A60-8F82-34F55781C65A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackPresetsOther/LangPackPresetsOther.dmg
Updating media info for: {861E2110-16F6-4E67-87F0-AF11332A4599}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackSDOther/LangPackSDOther.dmg
Updating media info for: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_STI/HD_STI.dmg
Updating media info for: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/PreMacContentInstaller/PreMacContentInstaller.dmg
Updating media info for: {C3471B20-2622-4856-BF95-A47C45EBF54B}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPSD/LangPackja_JPSD.dmg
Updating media info for: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackfr_FR/LangPackfr_FR.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.5.8.0]
----------------- CreatePayloadSession: machine is x86 ---------------
______ Verify Dependency Subscribers ______
Setting property "INSTALLDIR" to: /Library/Application Support/Adobe/Premiere Elements/9/Content
Setting property "installLanguage" to: en_US
Attempting to find the selected language in the set of available payload languages
Setting property "installSourcePath" to: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Overwrite property "userASUPath" to: /Users/ericdalzell/Applications/Adobe/OOBE/PDApp
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is: false
Action string for {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is none
Value returned on lookup of payload: {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is: false
Action string for {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is none
Payload {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is: false
Action string for {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is none
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is: false
Action string for {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is none
Value returned on lookup of payload: {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is: false
Action string for {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is none
Payload {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is: false
Action string for {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is none
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is: false
Action string for {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is none
Value returned on lookup of payload: {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is: false
Action string for {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is none
Payload {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is: false
Action string for {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is none
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is: false
Action string for {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is none
Value returned on lookup of payload: {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is: false
Action string for {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is none
Payload {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is: false
Action string for {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is none
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is: false
Action string for {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is install
Value returned on lookup of payload: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is: false
Action string for {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is none
Payload {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is: false
Action string for {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is none
Payload {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is: false
Action string for {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is none
Payload {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is: false
Action string for {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is none
Payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is extension payload. Aligning its action according to parent.
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/Premiere Elements/9/Content
::START TIMER:: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
Custom action return code: 0
:: END TIMER :: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 53 miliseconds (0.053 seconds)
::START TIMER:: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
Custom action return code: 0
:: END TIMER :: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 1 miliseconds (0.001 seconds)
::START TIMER:: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
Custom action return code: 0
:: END TIMER :: [System check :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 1 miliseconds (0.001 seconds)
[ 0] Fri Nov 26 18:21:04 2010 INFO
::START TIMER:: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
Custom action return code: 0
:: END TIMER :: [System check :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 9 miliseconds (0.009 seconds)
::START TIMER:: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
Custom action return code: 0
:: END TIMER :: [System check :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 0 miliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionOpenProc
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [Pre session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 13 miliseconds (0.013 seconds)
Calling the custom action code for pre-install for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
::START TIMER:: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 4 miliseconds (0.004 seconds)
[ 0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
[ 0] Fri Nov 26 18:21:04 2010 INFO
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther as payload is not cached
Calling the custom action code for pre-install for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
::START TIMER:: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 4 miliseconds (0.004 seconds)
[ 0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
[ 0] Fri Nov 26 18:21:04 2010 INFO
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther as payload is not cached
Calling the custom action code for pre-install for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
::START TIMER:: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}] took 3 miliseconds (0.003 seconds)
[ 0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
[ 0] Fri Nov 26 18:21:04 2010 INFO
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther as payload is not cached
Calling the custom action code for pre-install for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0}
::START TIMER:: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{78C17FAA-2368-4505-BED6-C6F56F923AE0}] took 3 miliseconds (0.003 seconds)
[ 0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
[ 0] Fri Nov 26 18:21:04 2010 INFO
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther as payload is not cached
Calling the custom action code for pre-install for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
::START TIMER:: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In PrePayloadInstallProc
Custom action return code: 1
:: END TIMER :: [Pre payload :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 3 miliseconds (0.003 seconds) DTR = 1333.33 KBPS (1.30208 MBPS)
[ 0] Fri Nov 26 18:21:04 2010 ERROR
Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
[ 0] Fri Nov 26 18:21:04 2010 INFO
Payload {07CE3591-3679-4058-8552-44A2F23613B8} can not be installed due to dependent operation failure.
[ 0] Fri Nov 26 18:21:04 2010 WARN
Payload cannot be installed due to dependent operation failure
[ 0] Fri Nov 26 18:21:04 2010 INFO
Skipping payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US as payload is not cached
[ 0] Fri Nov 26 18:21:09 2010 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[ 0] Fri Nov 26 18:21:11 2010 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 0] Fri Nov 26 18:21:11 2010 ERROR
The following payload errors were found during install:
- PreMacContentInstaller_LangPacken_US: Install failed
- Presets: Failed due to Language Pack installation failure
- HD_LangPackHDOther: Install failed
- Common_LangPackCommonOther: Install failed
- SD: Failed due to Language Pack installation failure
- Common: Failed due to Language Pack installation failure
- Presets_LangPackPresetsOther: Install failed
- SD_LangPackSDOther: Install failed
- HD: Failed due to Language Pack installation failure
- PreMacContentInstaller: Failed due to Language Pack installation failure
[ 0] Fri Nov 26 18:21:11 2010 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}] took 2 miliseconds (0.002 seconds)
:: END TIMER :: [Total Timer] took 14661 miliseconds (14.661 seconds) DTR = 5.18382 KBPS (0.00506233 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.5.8.0
OSX version: 10.6.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
:: END TIMER :: [Bootstrap] took 4144 miliseconds (4.144 seconds) DTR = 3.861 KBPS (0.00377051 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 338 miliseconds (0.338 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Updating media info for: {07CE3591-3679-4058-8552-44A2F23613B8}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPacken_US/LangPacken_US.dmg
Updating media info for: {0CB26B3E-89DB-405a-BB45-181C4D686735}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPHD/LangPackja_JPHD.dmg
Updating media info for: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/Presets/Presets.dmg
Updating media info for: {493D60D7-D8F7-470b-B947-F9B380604158}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackde_DE/LangPackde_DE.dmg
Updating media info for: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackHDOther/LangPackHDOther.dmg
Updating media info for: {5B8918FC-A624-4fed-9744-CA0815BCFB6F}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPCommon/LangPackja_JPCommon.dmg
Updating media info for: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackCommonOther/LangPackCommonOther.dmg
Updating media info for: {787DB784-57FF-4983-A8A6-1F2048E9AA68}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPPresets/LangPackja_JPPresets.dmg
Updating media info for: {78C17FAA-2368-4505-BED6-C6F56F923AE0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/SD/SD.dmg
Updating media info for: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JP/LangPackja_JP.dmg
Updating media info for: {81B0CE07-2DA2-4c59-BA46-BC81E0656491}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_SD_Common/HD_SD_Common.dmg
Updating media info for: {848B005A-4D0D-4A60-8F82-34F55781C65A}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackPresetsOther/LangPackPresetsOther.dmg
Updating media info for: {861E2110-16F6-4E67-87F0-AF11332A4599}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackSDOther/LangPackSDOther.dmg
Updating media info for: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/HD_STI/HD_STI.dmg
Updating media info for: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/PreMacContentInstaller/PreMacContentInstaller.dmg
Updating media info for: {C3471B20-2622-4856-BF95-A47C45EBF54B}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackja_JPSD/LangPackja_JPSD.dmg
Updating media info for: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29}
Type: 1, Volume Order: 1, Media Name: PRE 9 Content
Path: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content/payloads/LangPackfr_FR/LangPackfr_FR.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.5.8.0]
----------------- CreatePayloadSession: machine is x86 ---------------
______ Verify Dependency Subscribers ______
Setting property "INSTALLDIR" to: /Library/Application Support/Adobe/Premiere Elements/9/Content
Setting property "installLanguage" to: en_US
Attempting to find the selected language in the set of available payload languages
Setting property "installSourcePath" to: /Volumes/PRE 9 Content/Adobe Premiere Elements 9 Content
Overwrite property "userASUPath" to: /Users/ericdalzell/Applications/Adobe/OOBE/PDApp
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is: false
Action string for {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common is none
Value returned on lookup of payload: {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is: false
Action string for {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is none
Payload {5B8918FC-A624-4fed-9744-CA0815BCFB6F} Common_LangPackja_JPCommon is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is: false
Action string for {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is none
Payload {651B14E1-BDA4-4AD2-B1D3-094FFE9AEA2D} Common_LangPackCommonOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is: false
Action string for {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets is none
Value returned on lookup of payload: {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is: false
Action string for {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is none
Payload {787DB784-57FF-4983-A8A6-1F2048E9AA68} Presets_LangPackja_JPPresets is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is: false
Action string for {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is none
Payload {848B005A-4D0D-4A60-8F82-34F55781C65A} Presets_LangPackPresetsOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is: false
Action string for {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD is none
Value returned on lookup of payload: {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is: false
Action string for {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is none
Payload {0CB26B3E-89DB-405a-BB45-181C4D686735} HD_LangPackja_JPHD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is: false
Action string for {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is none
Payload {59F0B800-D041-4120-A1B0-2EEBBF3FF79D} HD_LangPackHDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is: false
Action string for {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD is none
Value returned on lookup of payload: {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is: false
Action string for {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is none
Payload {C3471B20-2622-4856-BF95-A47C45EBF54B} SD_LangPackja_JPSD is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is: false
Action string for {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is none
Payload {861E2110-16F6-4E67-87F0-AF11332A4599} SD_LangPackSDOther is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is: false
Action string for {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller is install
Value returned on lookup of payload: {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is: false
Action string for {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is none
Payload {DAEF6A42-EE5A-47c1-B3D5-A0488F06BB29} PreMacContentInstaller_LangPackfr_FR is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is: false
Action string for {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is none
Payload {7B4033B9-FD8F-4014-9CA4-F433E1E6242A} PreMacContentInstaller_LangPackja_JP is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is: false
Action string for {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is none
Payload {493D60D7-D8F7-470b-B947-F9B380604158} PreMacContentInstaller_LangPackde_DE is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is: false
Action string for {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is none
Payload {07CE3591-3679-4058-8552-44A2F23613B8} PreMacContentInstaller_LangPacken_US is extension payload. Aligning its action according to parent.
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/Premiere Elements/9/Content
::START TIMER:: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}]
Custom action return code: 0
:: END TIMER :: [System check :{81B0CE07-2DA2-4c59-BA46-BC81E0656491}] took 12 miliseconds (0.012 seconds)
[ 0] Fri Nov 26 18:30:44 2010 INFO
::START TIMER:: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}]
Custom action return code: 0
:: END TIMER :: [System check :{2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7}] took 1 milisecondsAfter seeing your error, it seems you are installing Premiere Elements Content first before installing Premiere Elements Core Application.
Could I please request you to install Premiere Elements Core Application first and then try installing Premiere Elements Content. Please let us know if you still have any issue.
Thanks & Regards,
Gaurav -
Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Friends:
I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
Legit purchase with a CD and legit Serial #.
Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
Adobe's own published notice:
"The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
forced to purchase 11 instead on top it. Fair?
I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
I must mention in this context my own (and thousands of others') sad experience with Flash updates. Just follow
my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
"It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
Not that I want to, but I am forced into echoing the same sentiment.
Can anyone help, please ?
Thanks,
Pradip A.Hello Mr. Wright:
The download now works. Appreciate your help.
The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
Regards,
Pradip Acharya
Date: Tue, 13 Nov 2012 11:54:11 -0700
From: [email protected]
To: [email protected]
Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html. Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4844309#4844309
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4844309#4844309
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4844309#4844309. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
I bought the Mac version of Premiere Elements, can I get the Windows version for free or cheap with my serial number? I'm about to migrate back to PC soon and I'd love to not have to buy the program again since I just bought it. Under my order history though it only shows it for Mac so I wanted to make sure.
ihavea4
The boxed packaging is not sold by Adobe direct. If you want to explore that type of purchase which offers the perk of a Windows and a Mac installation disc, you need to purchase from an authorized reseller who is not going to offer you "upgraded pricing". The seller would be its own entity with its own pricing and own return/refund policy. Sometimes the authorized reseller price may be less than the Adobe"upgraded pricing".
Did you purchase your Premiere Elements 13 Mac from Adobe direct and are within 30 days of purchase? If so, you can contact Adobe Chat Orders to ask for return/refund. And, then you can explore the authorized resellers for pricing and availability of the box packaging. Maybe check out the pricing all around before making any final decisions.
Please review and consider.
Thank you.
ATR -
Premiere Elements 10 fails to install.
Premiere Elements 10 fails to install. Message #1: The installation process has encountered an error while installing Shared Technologies Rolling back the installation of Adobe Premiere Elements 10. Message #2: Please wait wkile the shared components for Premiere Elements 10 are being installed. Rolling back installation. Message # 3: InstallShield Wizard completed The Elements 10 install wizard was interrupted while installing Shared Technologies. Message #4: You must restart… for the configuration…. To take place. I rebooted and went throughthe process 3 times… continues to fail to install HELP!
I have the same error. Kglad, I thought your solution might help, but after removing the
PDAppFlex.swf
PDAppFlex-app.xml
Adobe Elements fails to install the same as before.
interrupted while installing Shared Technologies... Rolling back the installation of Adobe Premiere Elements 10
Another solution would be appreciated.
I am using an Asus UltraBook with Win 8.1
I have already installed Adobe PSElements 10 successfully. -
Premiere Elements 11 will not install in win7 64-bit
I am trying to install Premiere Elements 11 on a Win7 64-bit machine. I did it last year on another machine just like it, but now I get an error message saying it won't work in 64-bit. The license is valid and paid up. Can I get a new link to a fresh install file?
if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). -
After I purchased pselements 12 and premiere elements 12 I downloaded and installed pselements 12 but I cannot find how to download and install premiere elements 12 because that window has disappeared and I can't get back to it. How do I download and install premiere elements 12? where is it? how can I find it?
rachif
I am assuming that the purchase and download is from Adobe. You should find the information that you seek under My Orders at http://www.adobe.com after you sign in (as per John's link).
However, if you have difficulties in going that route, please contact Adobe via Adobe Chat to discuss your order under the topic of Orders, Refunds, and Exchanges. To do that, click on the following link, and, when it opens, make sure that the topic is set at "Orders, Refunds, and Exchanges", click on the statement "Still need help? Contact us." to bring up the Adobe Chat.
Contact Customer Care
Please let us know the outcome.
Thank you.
ATR -
Premiere Elements 10 will not install - msiexec issue?
I have installed Photoshop Elements 10 without a problem. When I try to install Premiere Elements 10 (from the DVD autorun installation menu) the 'choose language' pop up appears then the 'configuring windows installer' window appears and the bar moves across. Then a Windows Installer version 5 pop up appears showing all the windows installer options. It has an 'ok' button at the bottom. When that is clicked the window disappears and nothing is installed. I have tried unregistering and re-registering msiexec (both 32 bit and 64 bit versions) but that did not help. I am using Windows 7 Ultimate 64 bit.
I'm having the same issues with installing premiere elements 10.
i have windows xp sp2, have enough disc space and memory to install the program. i am the only user on the computer with admin privileges
this is what I see when i click on setup.exe on the dvd. see this animated gif for visual: http://i.picasion.com/pic47/578e12bea8e438c33e7baa41cd0a3d82.gif
First the adobe install splash screen pops up. I click on install premiere 10. A popup indicates installshield working. Then finally the msiexec parameter window popups and ends there.
note: ignore the endless loop, the install process just ends with the msiexec popup window.
At first i thought it might be a msiexec issue, according to info i found, i tried to reregister msiexec. typed msiexec /unregister followed by msiexec /regserver but the problem didn't go away
Then I tried updating msiexec to version 3.1 but the new version didn't install. I tried updating msiexec to version 4.5. the new version of msiexec installed, but the same problem remains
a few weeks ago i installed and removed netframe thought that might be a problem, but it wasn't.
I also tried manually typing in msiexec and the msi package on the dvd, but it tells me to use setup.exe
If i install/uninstall something (going through to the start > settings > control panel > add/remove programs) installshield works.
not sure what to do next. i read this thread from the top and mentions the log files in the temp directory, i can't find any of these files. -
Premiere elements 11 won't install
Recently purchased online bundle Elements 11 and Premiere Elements 11. No trouble installing Elements but Premiere won't go. Windows XP. Have tried on Google chrome, Internet Explorer and Mozilla Firefox. Have had chat help from Adobe but nothing works. I want Adobe to send a hard copy at no cost but don't know how to reach them by phone and not pay the hefty service charge.. I think they are liable as they failed to announce the availability of Elements 11 when I purchased Elements 10. When I questioned this they said they would send a comlimentary. copy but only online. Any ideas?
Because your question is about t Adobe Premiere Elements which has a separate forum.
I recommend that you post this question at
http://forums.adobe.com/community/premiere_elements -
I have Photoshop elements 12 installed and Premiere elements 10 not yet installed
Hallo,
I have Photoshop elements 9 upgraded to photoshop elements 12.
I also have a package of photoshop elements 10 with premiere elemnts 10 included. This package has not been used yet.
As i now start filming, i would like to install premiere elements 10.
Will photoshop elements 12 accept premiere elements 10 for installation?
If I just try, what will happen?
Thanks for your help. TigiThey won't integrate if that is what you are asking. Only PRE/PSE combos of the same version number integrate together. That is one of the side effects of the product design that allows several different versions of the products to coexist peacefully.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks. -
Premiere Elements 11 won't install on my Asus!! Help!!
Just bought Adobe Premiere Elements 11. I'm trying to install it, but my computer apparently doesn't acknowledge it's something to be downloaded. It only pops up if I want to import "videos and pictures" from the disc, but nothing about installing it. I don't know what to do, I need help!!
Open the disc drive and run the Setup.exe.
Mylenium -
Keep or uninstall Premiere Elements 8 templates before installing v11?
I am upgrading from Premiere Elements 8 to the new v11. Should I uninstall/remove the templates which came with version 8 before installing Premiere Elements 11? Does v11 come with these templates or will keeping them provide me with additonal template options? Thank you.
Version 11 comes with its own catalog of disc templates. They aren't installed when you install the program but, rather, are downloaded as you use them.
Regardless, there's no value in keeping your version 8 templates. -
Premiere elements 11 failed to install with the error about shared technologies
PRE 11 failed to install with the error "The installation process has encountered an error while installing shared technologies. Please restart your system and try again" all that does is uninstall everything and I have to restart agin with the same error and we go on. So far the only way it is working is at the point of the "error message" I run task manager and stop the installer, I know it's leaving files that should be removed by the installer, but it worked. This information was gained on one of the forums and seems to work. Yesterday was the first time I really used it fully and although I was able to create a project I cannot output it as a file (mpg), it starts to output ok then throws up an error and fails. As PRE 10 was still installed I imported the project (which amazed me) into PRE 10 and outputted as required with no error. All this may be due to something being wrongly installed or not being installed in PRE 11, I don't know. Can anybody help
Dennis
using Windows 8 Pro
PS I downloaded the Adobe Support adviser and No errorsSee the following help document:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
Premiere Elements 12 fails to install
Hi all, When installing the above ,first part of install is ok but when first opened it starts installing files until
it gets to "LoadingExporterAVI.prm" when it hangs ( can leave it for 20 mins with no result).This happens if I use the disc from a box set or a fresh download.I also have elements 12 which loads ok.Have tryed loading both programs first ,same result. Op system win 8.1 -AV AVG 2014 free both up todate.
Have tryed.
1 rename OOBE file
2 reloaded Ouicktime
3 installed in clean boot mode.
4 Other Adobe products have installed ok, last one Lightroom 5.3
When PE12 screen comes up I can open organiser
Have been trying since Xmas many times with know results.HELP
Thankyou, for your help Bob.you'll need to check your install logs, http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
-
Premiere Elements 10 will not install PC
I am trying to install this but when I click the install a windows pops up stating windows installer Windows ® Installer. V 5.0.7600.16385 etc.. then nothing happens and program does not install.
Are you installing onto a 32-bit, or 64-bit version of Windows?
Are you installing from physical media, or from a download?
If media, did you get Photoshop Elements bundled with PrE?
If media, which disc are you installing from?
For general Adobe program installations, see this ARTICLE.
Adobe also has an area for installation issues. I would also post there, and furnish the answers to the above questions in that post - HERE.
Good luck,
Hunt -
Premiere Elements 10 Content DVD install
I want to install the content DVD for "Instant Movies". The "help" file says if Autoplay.exe does not execute, browse to it on the DVD and execute it manually. There is no autoplay.exe file on the Content DVD. Can someone please help me?
Thanks
LanellThere does seem to be some confusion on which discs, one does the full install from. As there are now both Mac and PC versions, AND there is a 32-bit and 64-bit version for the PC, a lot of discs. Maybe Adobe needs to do a better job of marking the discs, to help with that confusion?
Good luck,
Hunt
Maybe you are looking for
-
Problem With Midlet Database Connectivity
Hi, I am into an application which reures database connectivity.I want to connect to Ms Access as backend with JDBC support.Ive searched a lot but found RMS as the only answer.I will be very thankful if some one can send me a code snippet or some lin
-
Registering Serial for 2nd hand Macbook Air
Hi all, I tried registering my 2008 Macbook Air. It says that "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other regis
-
Error Message when booting from System CD's
Ill advised I put a OSX disk in my hardly used iMac CRT G4 with 64meg of RAM. I did not know about the firmware upgrade required. Discovering my error I tried to use the System Recovery / Install CDs that came with the machine. When booting from the
-
FTXP Reporting country (T007A-LSTML) missing
Hi, I have problem with missing box for reporting country in FTXP and therefore in all posting transactions for company codes from US and CA. For others it is ok. As far as i know only 'Plants abroad' needs to be activated to have this 'reporting cou
-
I cannot use editor. Sign In ID error
When i try to open the editor for the trial it is trying to connect to the internet. and it tells me im not connected or to change my clock. How do i bypass this log in.