Premiere Elements 12 Closing Without Warning

Question

I have just loaded PE12 using Windows XP but soon after opening the program and opening a video file to work on the program just closes without warning. I get no error message - just back to desktop screen.
Any suggestions / ideas will be gratefully received.
Thankyou
Neil

Answer 1

Neil
Thanks for the update.
This is not Adobe. Rather user to user. So, just my opinion on money back for 12
a. If you purchased from Adobe direct and were within 30 days of purchase, you could contact Adobe via its Adobe Chat
to request your money back.
b. If you purchased from an authorized reseller of the product, then your return/refund would be govern by the return/refund
policy of the seller.
Since 12 is not longer the current version, I suspect that you are well beyond the 30 days from date of purchase. The possibility
for money back does not look promising. But, you can still contact Adobe via its Chat Panel and confirm what I suspect or find
out that there is hope. If you want to try that, click on the following link
Contact Customer Care
Premiere Elements
Membership, account, payment
Payments, invoices, orders
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the titles above as guides.
If you want to continue with Premiere Elements 12/12.1 troubleshooting, I will go the extra miles to help you with that.
There were times when I thought that I would never get Photoshop Elements 12 to run and other times when I
though that I would never get signed in to Premiere Elements 12. But, I did. It was not easy, lots of troubleshooting paths,
some "inside the box", some "outside the box".
We will be watching for further developments when you get the chance.
ATR