Premiere Elements 12 crashes during video editor launch

I have tried installing this as a trial and as a licensed version, both from a DVD and from the desktop. I get the following crash during startup of the video editor:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 12.0.0.0
Application Timestamp: 523cd4d5
Fault Module Name: dvacore.dll
Fault Module Version: 11.0.0.0
Fault Module Timestamp: 523cc5bf
Exception Code: c00000fd
Exception Offset: 00000000000698b6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: fac2
Additional Information 2: fac2a5e0455ddc953003a7d6737e6f56
Additional Information 3: 849e
Additional Information 4: 849e9f8e49e92f5a6249cde48a76ced7
I have done the following to try to fix this issue:
Uninstalled and reinstalled Premiere Elements as noted above, along with deleting existing files.
Uninstalled/reinstalled Quicktime.
Updated all Windows Drivers.
Updated Video and Sound drivers.
Disk Cleanup
Disk Defragmenter

SDLeMire
Have you made any attempt to contact Adobe via its Adobe Chat to try to resolve this issue? To do so, please click on the following link
Contact Customer Care
set for
Premiere Elements
Adobe ID and Signing In
Adobe ID, sign in, and account help
Chat Panel
at this moment there is an active Chat Panel at the end of the path. If the web page set does not hold, then you will have to navigate to Chat Panel using the above titles as guides. Adobe Chat might offer you the opportunity for remote control of your computer for troubleshooting whereas we cannot at this user to user level. The above does not prohibit you from troubleshooting here as well.
Please try the SLCache renaming as detailed in the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
The error profile with dvacore.dll has been frequently seen in these forums for many versions of Premiere Elements.
Fixes have included creating a new User Account with Administrative Privileges and installing and running Premiere Elements in it.
In another instance the problem was reported to be due to share with a file server. And, so on.
Please review the above and then we can decide what next.
Thank you.
ATR

Similar Messages

Premiere elements crashes when burning a DVD

I'm trying to burn a slide show I've created. It's a mixture of photoshop elements photo slideshow and edited videos, about 30 minutes long.
But every time I try and burn it to DVD, premiere elements crashes. It generally gets to about 30% through the encoding media stage.
Has anyone else come across this problem? I thought it might be related to virtual memory, but I've increased this, and it's not had an effect. I'm running it on a laptop with 4Gb RAM, so RAM shouldn't hopefully be a problem.
When trying to burn, i've also tried to reduce the quality so instead of using "Fit contents to available space" I've reduced the bit rate down to 5Mbps so the space required is just over 1.2Gb (it was originally about 2Gb).
Has anyone any suggestions as to how to resolve / diagnose this problem.
I've burnt several DVDs before without any problems, although they were mainly just photos
Thanks in advance
J

The easiest way to do this is with Photoshop (PS). I'm certain that PSElements can do it well also, but do not know what might be different. This is for Photoshop.
Place copies of your files into a folder. I use copies because I do not want anything to happen to my originals and play it extra safe. Add a sub-folder. I name mine something like "Final_PSD's,) etc. In PS, I have a series of Actions, to re-size to my common video formats. They are named things like, NTSC_Wide, NTSC_4-3, etc. The Action is set to Open the files, then change the size to the appropriate dimensions and assign the correct PAR for that Project, such as my NTSC_4-3 gets a PAR of 0.9. The Action then does a Save_As. I keep .PSD's as .PSD's, but JPEG would work well too.
In PS, I go to File>Automate>Batch Process. This brings up a dialog screen, where I choose the Action that I want to run, NTSC-4-3 in this case. I direct the program to the Source Folder and the appropriate Destination Folder, my "Final_PSD's" in this case. If I have the sub-folder targeted for the Destination Folder, I leave the file naming conventions the same. I check Bypass Open command, as I do not need to see the work being done. Check over everything. Hit OK, and in a few minutes, I can re-size hundreds of files. Time will depend on one's system, and also on the size of the Target Files.
I feel that there WILL be differences in PSE, but someone else will have to fill in that info. It has also been pointed out that the freeware image processor and cataloging program Irfanview cand do batch re-sizing quite well. This might be an option. I do not use it for such, so I cannot comment.
Good luck,
Hunt

Premiere Elements 11 Trial Will not Launch

Premiere Elements 11 Trial Version will not launch on my laptop which is only 4 weeks old. OS Windows 7 - all windows updates are up to date and latest version of quicktime installed

HI Thanks for getting back to me - no warnings appear at all - the purple opening box with all the names comes up but then that disappears and nothing else happens
Date: Wed, 5 Dec 2012 02:18:04 -0700
From: [email protected]
To: [email protected]
Subject: Premiere Elements 11 Trial Will not Launch
Re: Premiere Elements 11 Trial Will not Launch created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Does it trigger any warnings?
Mylenium
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Premiere Pro & Premiere Elements Crash When Open Together?

Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt

Does premiere elements support analog video

I have DVD's of analog videos burned from a 8mm Camcorder recorded in UDF format. Does Premiere Elements support analog video for editing?

theodorepost
Thanks for what sounds like good news.
I see no need for you to convert those VTS_01_1.VOB files into anything else.
Here is my suggested plan...
a. Download and install the free 30 day tryout of Premiere Elements 12 from Adobe
b. Put your DVD disc in the DVD burner tray. Open Premiere Elements 12 to the Expert workspace.
Click on File Menu/New/Export and set the project preset for NTSC DV Standard or Widescreen (depending on whether
your files are for standard 4:3 or widescreen 16:9)...do not forget the check mark next to "Force Selected Project Setting on
This Project".
c. Then back in the Expert workspace, use Add Media/"DVD Camera or Computer Drive"/Video Importer. In the Video Importer,
put a check mark next to your VTS_01_1.VOB, a check mark next to Add to Timeline, and designate at Save In location. Then click
Get Media to put the file in Project Assets and on the Timeline.
d. Then we can gauge the situation.
Again, if possible, do not purchase the program until you have work through the tryout in order determine if Premiere Elements 12 work for your video editing/export goals and is compatible with your computer environment.
We will be watching for further developments.
ATR
Add On...If any problems (I do not expect any) with Add Media/DVD Camera or Computer Drive), we might consider Add Media/Files and Folders/ and navigate to the VTS_01_1.VOB.

Adobe Premiere Elements crashes on export

Hello,
I am working on a video project in Adobe Premiere Elements 4.0. My computer is a Windows Vista Ultimate 32-bit Dell XPS M1530 laptop with the following hardware:
Toshiba MK3263GSX Disk Drive
285 GB, 149 GB used
burst transfer rate: 3 MBps
5400 RPM
8 MB cache
Intel Core 2 Duo CPU T8300
2.40 GHz
4.00 GB of RAM
Whenever I try to export my project (which is less than 3 minutes long and contains no more than 2.25 GB of 720p 30fps video), the program crashes. Usually, the progress bar will go about half way before an Adobe message tells me that Premiere is running low on system memory. Not long after that, a Windows message appears telling me that "Adobe Premiere Elements has stopped working" and it crashes to the desktop. This has occured without fail perhaps 50 times in all my tries to get this to save.
As this project has progressed and become larger and larger, it has become more and more difficult to export. At first, there were no problems. Then, I had to start restarting the program or my computer immediately before exporting. After making a few more changes and additions, I have been entirely unable to export succesfully.
I have set my export settings at far lower levels than would be acceptable for this project, but the program still crashes. I was most recently trying to save the file as an .mpg with the NSTC Widescreen DVD settings. Trying to save in other file formats and at other settings has not been succesful.
I do realize that this is probably a commonly asked question, so I apoligize for bringing it up again. I have searched for information on this topic and have tried several suggestions, including changing the virtual memory and cleaning up my hard drive.
Is my computer just too weak to export this project? Would a more recent program fix my problem? Are there any techniques or suggestions I should try?
Thank you very much for your help.

>chose setting NTSC HDV
According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
If the forum search is working today, search on
kodak zi8
to find out what you should be doing

Adobe Premiere Pro crashes on video preview

Hello,
I was recently working on a project and had Premiere Pro opened, then I had to update my video card drivers, because I had all sort of visual glitches in my games, occasionally when watching movies and the drivers were completely crashing every now and then. At some point during the update my screen went all azure-colored and my computer was completely non-responsive, so I had to restart it, after some waiting. After which the drivers appear to have been installed correctly but when I tried to start Premiere it crashed after loading my project. After a reinstall the same thing kept on occurring, it turned out premiere can start by itself with no problems and even import video files, but the moment I put the video file on the preview window, either by dragging it or by putting it in the timeline, Premiere crashes.
My stupid video card is "SAPPHIRE VAPOR-X R9 270X 2G G5", like I said I updated the drivers, because it was causing problems, it is still uncertain if the update fixed those issues, but now I have a problem with Premiere, which was working fine before that.
I also cleared the media caches, no effect. The crash occurs with any video file, not just with my last project.
Any ideas?

Will do, however in the meantime I found out Premiere works fine if in a new project I set the rendering to be only software, without the GPU, also in all cases audio import, preview and playback are unaffected.
I was sort of hoping I could play games AND rend video, what are the chances of that?

Premiere Elements 9 - No Video Preview or Playback

I just installed Pre 9 and when i'm editing a project and hit play all I hear is sound, no video on the screen...I have another problem when I double click on something I imported and try to playback..All I see is a white screen and I hear the sound....I have a new Dell XPS 14 laptop with nice specs and i've been using the windows movie editor without problems so i'm wondering what's going on with Premiere Elements,
Thanks
Chris

Hallo,
I am from Germany and I have the same great problem
Win XP prof. new installed with all updates, NVIDEA 9500GT with driver 266.58, Ram 4GB (3.5 GB effective), all other drivers are actuell. Board Asus P5Q-E with Dual Core 8600. Harddisk 1 with OS and programms, Harddisk2 for data, Harddisk 3 for video only. PRE updatet from 9.0 to 9.01.
Failure:
1. When I open PRE and a new projekt the preview window (monitor) is white. On my second computer with WIN7 the preview window is black and PRE
    9.01 runs perfect.
2. When I open a DVD (created with PRE3.02), and put the files on the timeline, the video frames and audio are correct in the timeline.
3. When I start to playback the video, the marker moves at the timeline, I can hear the sound but no picture is shown at the preview window.
4. When I click left with the mouse in the preview window the actuell frame is shown and the playback stopped. When I start again, the preview window gets
    white and I can hear the sound.
5. In the "Videoimporteur" it is the same problem. The files are shown, but the little preview window is white. When I start playback it's the same problem:
   no picture but I can hear the sound.
What I tested:
1. I started PRE 9.01 and opend an other DVD (created with Premiere Pro 1.5 und Encore DVD) witch ran perfect on a stand alone Pioneer
   and a Sony DVD player and on several computers with windows media player: the same failure.
2. I thougt there was a problem with the mpeg codec so I tryed to import a avi file: the same failure, preview window is white, no picture at playback but I can
   here the sound.
3. I installed my old PRE3.02 on the same computer where is the PRE9.01 installed. Playbackfunction on PRE3.02 is well, but on PRE 9.01 the same
    failure.
4. In german videoforums I found the theme problems but nobody has an idea,
5. I contact the adobe support no answer since 6 days.
Excuse my bad english, I hope somebody can help my.
Thanks

Premiere Elements crashes after 2 min. what's going on?

I've been working with Premiere Elements about a month now. Initially it was very slow so I upgraded my memory and used Adobe's advice for optimal playback. That seemed to clear things up. However in the past couple days it will crash after about 2 minutes of being open. It never fails. Sometimes it will give me an error message and other times it will just freeze.
This is the error I'll sometimes get:
Any help or suggestions would be greatly appreciated. Thanks!

Here are more details:
System:
HP desktop computer
Windows XP Professional version 2002 with Service Pack 3
Intel Celeron processor CPU 3.06 GHz
2 GB of RAM (maximum)
Single monitor
Display Adapter:
ATI RADEON XPRESS 200 Series, version 8.30.0.0, 9/8/2006
Audio:
Realtek High Definition Audio. Version 5.10.0.5283, 8/1/2006
Location 65536 (Internal High Definition Audio)
Legacy Audio Drivers and Video Capture Devices
QuickTime 7.6.5
Disk drives:
A:\ Floppy disk drive on standard floppy disk controller
C:\ 35 GB free out of 75 GB total. Microsoft driver version 5.1.2535.0, 7/1/2001. Write caching enabled.
D:\ LITE-ON CD-ROM, Microsoft 7/1/2001
Virtual Memory:
Process Scheduling: Programs
Memory Usage: Programs
Virtual Memory: 1344 MB. (Maximum is 2688 MB, recommended is 2877 MB)
Display:
32 bit color
DPI setting: Normal
Font size: Normal
Programs running in the background:
LINK Client Manager
VIPRE Virus Protection
Process Explorer Screenshot:
I've also attatched the DxDiag text file.
I haven't found any errors today, even though it has crashed several times, but I did find this error from last Friday (when all this crashing started happening):
These are the codecs for my file:
Here's the screenshot of my project:
Once I open that project, it has crashed within two minutes of it being open, even if I don't do anything. I don't have any special effects besides the titles. All I've been doing with this project is rearrange files within the timeline. So far I haven't had problems with other projects or files, but my other projects are under 1 minute and I have spent the majority of my time on this project and file.
What happens is the program sometimes just freezes (and I've let it sit to see if it would unfreeze itself, that works only about half the time). Other times it just shuts itself down with no error message. I've also received these two errors:
If I get the "Project Save Error" and I try to save it somewhere else, it still gives me the same error. The only way I can get out of that error is to shut down the program without saving.
This is what I've done so far:
Installed Windows updates (all critical updates installed except for Microsoft Office 2003 Service Pack 3)
Updated QuickTime
Cleaned up start-up programs
Turned off indexing
Deleted temporary files
Ran system virus scans
Defragmented my C:\ drive
Set priority level for Premiere Elements to AboveNormal.
I save all of my files directly onto my computer (not the network drives)
Any other suggestions?

Premiere Elements crashes my PC

After many years of using Premiere Elements, a new problem - Premiere crashes my PC. I've renedered my project, no problem. Then, during the 'burn' process, part-way through its assembling all the fragments prior to actually burning, the PC dies - every bit as effective as switching off the mains supply. Just a switched-off PC. Has anyone any ideas? [I'm Windows XP SP3, Premiere Elements 3]

Well, my PC man down the road gave the PC a good clean, re-
seated the boards, removed a bit of felt that was covering one of the fans
, and put in an extra 2 Gig of memory.
Now it goes from encoding through to burning and out the other end with no problem.
So, I guess it was probably hardware overheating?
Thank you all for your very rapid and useful posts - and the links to the articles.
Many thanks

GoPro Cineform files cause Premiere to crash during Media Export

I first noticed this problem when using a project that had been copied and transcoded with GoPro codec as demonstrated in Dave Henly's helpful video. The codec is indeed beautiful.
However, 50% to 80% of the time when trying to export a project where there are GoPro files on the timeline, it'll get about halfway through the export before Premiere (or Media Encoder) simply freezes up.
I didn't know what was causing this problem until I was using one large GoPro-exported video as the new base layer for a project that had otherwise been working perfectly prior to that (using Canon 60D-created .mov files). Now it was crashing during every export. On a hunch, I re-exported that base layer as an h264 file and replaced the GoPro video on the timeline, and now the project exports out just fine.
Is this happening to anyone else? I'm using just the standard 8bit GoPro preset whenever I export out or transcode clips.
I'm using Premiere Pro CC, whatever the up-to-date version number is right now.
Windows 8.
24 gb RAM.
GeForce Titan Black
Intel Core i7

Similar problem.
The new feature rendering a ae comp inside premiere timeline is perfect, but using gopro cineform codec crashes premiere on export.

Mezzanine crash during video effects editing

Hello all,
Premiere keeps crashing when I'm removing some video effects and I haven't been able to isolate if it's a specific one or just a general error. Has anyone seen this error?
Premiere Pro has encountered an error.
F:\ppro603_win64\PremierePro\Mezzanine\API\Inc\ComponentParamActo
When this error occurs, I usually get several that I have to click OK through. I make a point to save the project regularly as the errors eventually cause the application to crash. The funny thing is that I don't even have an F: drive.

I found maybe 30 references to Mezzinine.dll, for both Premier Pro and Premiere Elements. However, what I did not find was any sort of a fix - mostly "me too" posts, and then some commercial sites that claim to be able to fix all .dll issues. Sorry that I could not offer an fixes.
Hunt

Premiere Elements 9 - MTS-Video keine Tonspur

Hallo,
ich habe bisher mit Premiere Elements 8 gearbeitet und konnte die HDV Videos meiner Panasonic Lumix TZ10 (MTS) ohne Probleme im Editor einfügen und bearbeiten.
Mit dem neuen Premiere Elements 9 habe ich beim einfügen der MTS-Datei keine Tonspur, auch die direkte Vorschau ist stumm (Video wird gezeigt).
Ich habe versuchsweise mal einen VOB-File von einer selbst erstellten DVD in der 8er und dann zum Vergleich in der neuen 9er Version eingefügt. Hier ist genaus der selbe Fehler: In Premiere Elements 9 hat auch der VOB-File keine Tonspur.
Handelt es sich hier um einen Fehler oder gibt es in der neuen Version irgendeinen Schalter?
Mein System:
Windows 7 Professional 64bit
6 GB Ram
Intel I7 920 (2,79 GHz)
HDGaspen

I can't answer yes or not confidently, so I'll walk through what I'm seeing.
Project Settings > General, indicate Video Frame Size 1920x1080, square pixels 1.0.
When I edit in the timeline and drag and drop new clips, I have them all set to default scale to frame size. Additionally, anything I create in photoshop I save on a 640x360 canvass so I'm using the same baseline size for everything, that way I know where it will all end up when I bring it into elements.
When I share, I'm then choosing the following settings:
Windows Media > Email and Playback on a PC
Presets: custom
     Video frame: 640x360
     Rate 29.97fps
     Pixel aspect ratio NTSC Widescreen 16:9 (1.2121).
The rest shouldn't affect it. Now that I'm typing that out I see a discrepency. The source pixel ratio is square, while the output I'm trying to make is widescreen. That may have some negative effects. I'm going to change the output to a square pixel and re-produce (which will take upwards of an hour) and try that.
Aside from the pixels, does my info above answer your other questions? Do you see any other issues with what I'm doing?

Premiere Elements 11 Audio & Video are not in sync

I am using Premiere Elements 11 for editing sermons, and recently I have noticed that in all of the finalized videos the audio and video are out of sync about half-way through the sermon. I know it is not the DVDs since they have no issues when running in a DVD player or with Windows Media Player. The DVD's that are formated after service break the sermon into three files. The files, after importing them to Premiere, read "VTS_01_1. VOB, VTS_01_2. VOB, VTS_01_3.VOB" The first file runs fine with no delay, but the last two consistently are off. When I first installed this program I had no trouble with this so I am wondering did I change something or is there a better way to do this.

terriCCC
Is your Premiere Elements 11 on Windows 7 or 8 64 bit?
How are you getting those VOBs to the Expert workspace Timeline?
Are you placing your DVD in the DVD burner tray, opening Premiere Elements 11 to use its Add Media/"DVD Camera or Computer Drive"/Video Importer with "Add To Timeline" and the ripped VOBs select in the Video Importer dialog? Or, other?
Please clarify what you are exporting your Timeline to for this playback that is out of sync...file saved to the computer hard drive or to DVD-VIDEO standard or widescreen format on DVD disc. Are you setting the correct project preset? If your DVD represents DVD-VIDEO standard is your project preset NTSC DV Standard; if your DVD represents DVD-VIDEO widescreen is your project preset NTSC DV Widescreen?
Each VOB cannot accept more than 0.99 GB. So, when more data are involved, another VOB is generated. Right now it looks like you have 3 x 0.99 GB on your Timeline. What total duration are you seeing? When you get to the burn dialog for one of these projects, what are you seeing in the burn dialog for Space Required and Bitrate.
When quality and out of sync audio occur with the ripping of the content into the video component VOBs, some have tried a seamless DVD.vob approach (combined VOBs in one file) using the computer Command Prompt and then importing the DVD.vob instead of the individual VOBs. I have written about this in a blog post.
http://www.atr935.blogspot.com/2013/09/pe-dvd-videoseamless-vob-ripping.html
I do not know if we are ready for this just yet.
Let us confirmed the details of what you are doing now as per the questions that I have asked.
Please do not hesitate to ask if you need clarification on anything that I have written.
Thank you.
ATR

Premiere Elements 8 - Edited video will not open

Hoping I can get some assistance from the gurus here! I have recently completed editing a video and uploaded to the video to the Adobe online sharing site. Problem is I cannot access it from the online site, nor will it load/display when I attempt to open from Premiere Elements. Trying not to panic; any assistance would be greatly appreciated.

Just to make sure that I am following you, you have completed the editing on a Project in PrE 8, and then did a Share to your account on Adobe.Com. For some reason, that file is not displaying on your Adobe.Com account, or at least you cannot get to it Is that correct?
Back in the original Project, can you do another Export/Share to another output AV file?
As I have never used the personal Adobe.Com site, I cannot be of any help to you there, but others know the processes and mechanics, and will likely be able to assist.
Good luck,
Hunt

Premiere Elements 12 crashes during video editor launch

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