Premiere Elements 12 crashing in Windows 7

After starting Premiere Elements 12, it crashes randomly. No error code, no BSOD. Just a message from Windows saying that the program has stopped working. The program says it is up to date, and I've updated everything from Windows to Java to Flash and all my drivers. This happens every few minutes, and there doesn't seem to be any specific action that causes it.
Windows 7 Home Premium SP1, build 7601
Intel i5-3570k on ASRock Z77 Extreme 4 board
16GB ram
2x NVidia GTS 450 in SLI using dual monitors.

Safireranger
Thanks for the follow up with the good and not so good news about the computer monitors involvement in your Premiere Elements 12 Windows issue.
Did you find that either of the monitors could be used by itself, but just not the two together in the dual monitor set up?
If either one, then I would suspect that you need to find out if your video card will support dual monitor set up. And, then there is the question, "Did you have SLI in affect with the single monitor set up?"
The answer may not be in single monitor vs dual monitor but rather in your video card support and/or setup.
Taking Premiere Elements 12 out of the equation, it might be interesting to learn what NVIDIA Support Group has to say about
2x NVidia GTS 450 in SLI using dual monitors.
We will be looking forward to your results.
Thanks again for looking into the troubleshooting suggestions made.
ATR

Similar Messages

Premiere Pro & Premiere Elements Crash When Open Together?

Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt

My Premiere Elements 9 on Windows 7 no longer opens (it always did before); now at the welcome scree

My Premiere Elements 9 on Windows 7 no longer opens (it always did before); now at the welcome screen it "blinks" once then hangs, without any of the components initializing- please help

If that does not work, then I would see this FAQ Entry: http://forums.adobe.com/thread/792580?tstart=0
It starts with a general checklist for getting PrE set up properly, then goes into some links on tuning up one's system and OS, and finally has links to many troubleshooting articles, plus tools to help one troubleshoot issues.
Good luck,
Hunt

Trying to install Premiere Elements 10 on Windows 7 but keep getting error message 'A reduced set of content has been installed' - help!

We bought Premiere Elements 10/Photoshop Element 10 a while ago and it worked brilliantly on our Window XP machine, but since we moved to Windows 7 last year we can't get Premiere Elements 10 to work properly and always get the error message 'A reduced set of content (Instant Movie Themes, Title and Menu templates, etc) has been installed. You can install the full content by inserting your Content DVD or downloading it. Do you want to install now?'. So I've tried reinserting the DVDs and installing them. I've uninstalled all the software and started again, but each time I get the same message at the end of the process. I've spoken to the computer shop I bought the computer from and they say Windows 7 is incompatible, but that doesn't seem to be what the Adobe web site says. Please, any advice welcome as I've got a year's worth of videos I need to edit.
Thank you!
Adobe Premiere Elements 10.0
Windows
2 GHz or faster processor with SSE2 support; dual-core processor required for HDV or AVCHD editing and Blu-ray or AVCHD export.
Microsoft Windows XP with Service Pack 2, Windows Media Center, Windows Vista® (all applications run native on 32-bit operating systems and in 32-bit compatibility mode on 64-bit operating systems), or Windows 7 (Adobe® Premiere® Elements Editor runs native on 32-bit and 64-bit operating systems; all other applications run native on 32-bit operating systems and in 32-bit compatibility mode on 64-bit operating systems)

cathyj
Are you working with Windows 7 32 bit or 64 bit? What video card/graphics card does your computer use? NVIDIA GeForce? And, are you doing your download and installing with antivirus and firewall(s) disabled?
Premiere Elements 12 is compatible with Windows 7, 8, or 8.1 64 bit.
If you have tried to obtain the Premiere Elements 10 Content from the installation disc labelled for Content for your version and operating system and that is not working, then can try downloading and installing the Content from the following Adobe link if you do not decide to click on the message to initiate the content download from within the program.
http://www.adobe.com/special/premiereel/downloads/
We will be watching for your progress.
ATR

Transferring Premiere Elements 11 from Windows 7 to Windows 8 computer question

Do i have to use my backups to reinstall Premiere Elements correctly, or can i simply add the internal drive i used in Windows 7 strictly for Premiere, move it to the new Windows 8 computer, reinstall the Elements program, and direct it to the proper hard drive? I have current incremental backups on a NAS drive, but it seems like i should just be able to use the internal drive that already has everything on it.
Thanks,

awgriffey2013
What do you have - purchased installation files/serial number from an online purchase from Adobe direct or installation disc with serial number purchased in boxed packaging from an authorized reseller.
If you do not plan on using 11 on Windows 7 thereafter,
Deactivate 11 on 7, Help Menu/Deactivate - close out of there
Uninstall Control Panel Route
Deactivate and uninstall are not the same thing. Depending on your plans, you may not want to uninstall, just deactivate.
You are simply going to install Premiere Elements 11 to Windows 8 computer, using installation files or installation disc.
Do you have Premiere Elements 11 Windows 7 projects that you want to salvage? If so, how many? I would archive them
File Menu/Project Archiver/Copy Project and transfer the Copied Folder via USB to the Windows 8 computer.
For Elements Organizer considerations, please review the following
http://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html
At this time I have no comments on your backups on NAS and how it might relate to your end goal.
Please review the above and then let us know if any of the above works for you.
Thanks.
ATR
Add On...Just in case note, Adobe allows you to install/activate the purchase serial number for a given product on no more than
2 of your computers. Then use these same products with the same activated serial number one at a time.

Premiere Elements 4 on Windows 7 shuts down when I try to create disk folder

Loaded Premiere Elements 4 on a new computer running on Windows 7. Previously used this software on Windows XP with no issues other than slow. After creating a project and going to Share/Burn Disc I receive a message that Adobe Premiere Elements.exe has stopped working.

Dolly Jeane
Are you getting any message about MPEG2 Activation?
What are you trying to do....burn to folder Folder (4.7 GB) or burn to disc? There seems to be a conflict between your thread title "create disk folder" and body of reply "going to Share/Burn Disc".
I have Premiere Elements 4 on Windows 7 64 bit, and it has been running OK for Share/Disc/DVD disc with the standard or widescreen presets.
Are you having problems with the burn to folder as well as burn to disc? If you have not tried burn to folder, please try that and let us know how that works.
Also, please tell us what the burn dialog shows in its Quality area for Space Required and Bitrate (with check mark next to Fit Contents to Available Space.
Thanks.
ATR
Add On....
What is your project preset?
What are the properties of your source media?
Do you have menu markers on the Timeline?

Premiere Elements 13, on Windows 7 64 bit, Problem fading to black at end of video.

With Premiere Elements 13, on Windows 7 64 bit, I am attempting to end a video with a fade to black transition. For whatever reason, it is fading to black then returning. Yes, I have tried it all three ways right, left and in between, but the it keeps fading out then in. And yes the transition is at the very end of the clip.

morrisst
I have Premiere Elements 13 on Windows 7 64 bit.
When I apply the Dip to Black video transition to the last Timeline clip, the Alignment is Left Clip. You have been there and done that.
Can you post a screenshot of what you are seeing when the Dip to Black transitions stops on your Timeline?
When I do as you have suggested I see this
Have you expanded the Timeline with the -+ slider above the Timeline and inspect the end of the clip as well as
other track content above or below, do you detect an fragments that might be a factor in what you are seeing?
If you start a new project, do you get the same result?
Could you post a screenshot displaying what you are seeing with the Dip to Black video transition placed at the end
of the last clip on your Timeline (Alignment: Left Clip)?
Thank you.
ATR
Add On..I posted this reply earlier today but somehow the last part was not included in the thread. So I am adding that now to the original content.

Premiere Elements 8/9 Windows 7 64bit

History....
I was running Premiere Elements 8 on Windows 7 32 bit with little to no problems.
I recently Upgraded my system primarily for more RAM to use with video editing and upgraded to the 64 bit version of Windows 7.
I re-installed elements 8 and the same format of video that was fine on the 32 bit now showed up as a red screen in playback through elements with audio.
This wasn't the only problem. Sometimes when starting up elements the home screen was just blank and would not show the timeline or any other boxes for that matter.
I decided to purchase elements 9.0 and so didn't try too hard to iron out the above details.
However I'm now experiencing the very same problems with version 9.
When the program starts up (no error messages) the screen just shows me the shell and no other boxes show including the timeline!!!
Everything is greyed out other than starting new project again which throws up the same scenario.
PLEASE HELP!!!!!
PS I have also tried changing the project settings but to no avail

Hey Bill and thanks for your answer.
Without changing a thing (to my knowledge) Prem 9 is now starting up properly.
Well 5 out of 6 start ups have been successful!!
Not sure why this is, but project editing and manipulation all seem to working fine and have even exported an end product!!
I guess I'll just have to see how things go.
Thanks again for your suggestions and Happy New Year!!!!

Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows 7 64 bit install

I have Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows & Mac - Full Bundle Version. It comes with 5 disk, to install on win 7 64 bit you use disk 2, what is disk #4 used for?
No instuctions found with software and Adobe chat does not know. Thank you

It is the content disc for Windows. You can find additional details at Install Premiere Elements, Photoshop Elements - http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html.

Loading & running Premiere Elements 9 in Windows 8

Can I load and run Premiere Elements 9 in Windows 8???

Hi John,
Premiere Elements 9 has not been tested and is incompatible with Windows 8
Please consider purchasing the latest version 12.

How do add .mov files in Premiere Elements 11 with Windows 8? I get a generic error message.

How do add .mov files in Premiere Elements 11 with Windows 8? I get a generic error message.

Hi Steve,
Thanks for your quick response. The original movies were taken on a Canon ES970 (1990's). I don't know the resolution but things were not as high tech back then.,.. I used a Roxio software to convert them on my MacBook Air. I didn't realize that I could use Adobe Premiere Elements to do that or I would have. However my old camera did not have a cable to attach it to a computer and the Roxio software came with it.
I then saved the recordings on an external hard drive. I did not make movies from them using iMovie or edit them in any way. They are simply .MOV files and they can be played on my Mac. Upon realizing how much memory it takes to work on videos, I decided it might be easier to burn DVD's on my husband's new Dell desktop that came with Windows 8. I downloaded Quicktime as suggested and still the movies can't be added to Premiere.

Premiere elements crashes when burning a DVD

I'm trying to burn a slide show I've created. It's a mixture of photoshop elements photo slideshow and edited videos, about 30 minutes long.
But every time I try and burn it to DVD, premiere elements crashes. It generally gets to about 30% through the encoding media stage.
Has anyone else come across this problem? I thought it might be related to virtual memory, but I've increased this, and it's not had an effect. I'm running it on a laptop with 4Gb RAM, so RAM shouldn't hopefully be a problem.
When trying to burn, i've also tried to reduce the quality so instead of using "Fit contents to available space" I've reduced the bit rate down to 5Mbps so the space required is just over 1.2Gb (it was originally about 2Gb).
Has anyone any suggestions as to how to resolve / diagnose this problem.
I've burnt several DVDs before without any problems, although they were mainly just photos
Thanks in advance
J

The easiest way to do this is with Photoshop (PS). I'm certain that PSElements can do it well also, but do not know what might be different. This is for Photoshop.
Place copies of your files into a folder. I use copies because I do not want anything to happen to my originals and play it extra safe. Add a sub-folder. I name mine something like "Final_PSD's,) etc. In PS, I have a series of Actions, to re-size to my common video formats. They are named things like, NTSC_Wide, NTSC_4-3, etc. The Action is set to Open the files, then change the size to the appropriate dimensions and assign the correct PAR for that Project, such as my NTSC_4-3 gets a PAR of 0.9. The Action then does a Save_As. I keep .PSD's as .PSD's, but JPEG would work well too.
In PS, I go to File>Automate>Batch Process. This brings up a dialog screen, where I choose the Action that I want to run, NTSC-4-3 in this case. I direct the program to the Source Folder and the appropriate Destination Folder, my "Final_PSD's" in this case. If I have the sub-folder targeted for the Destination Folder, I leave the file naming conventions the same. I check Bypass Open command, as I do not need to see the work being done. Check over everything. Hit OK, and in a few minutes, I can re-size hundreds of files. Time will depend on one's system, and also on the size of the Target Files.
I feel that there WILL be differences in PSE, but someone else will have to fill in that info. It has also been pointed out that the freeware image processor and cataloging program Irfanview cand do batch re-sizing quite well. This might be an option. I do not use it for such, so I cannot comment.
Good luck,
Hunt

Adobe Photoshop en Premiere Elements 13 - Nederlands/ Windows

Kan de DVD met het programma 'Adobe Photoshop en Premiere Elements 13 - Nederlands/ Windows' zowel voor een 32 bits als voor 64 bits PC gebruikt worden aub?
Ik ben zinnens om volgend jaar een PC 64 bits aan te kopen
Nu werk ik op nog op 32 bits.
M.v.g.
Photoshop Elements

Well, the English version comes with both a 32-bit and a 64-bit installer. I don't know why the Nederlands installer would be different, but if you can, I would download it as a trial first.

Download file Premiere Elements 11 - 64bit Windows 7

Dear all,
I need the download file of Premiere Elements 11 for Windows 7 64bit version. My existing one is damaged.
Advices which are beyond "klick on download trials" are welcome. Version 11 is not available through the official download menu.
Urgent matter, assistance requested.
Cheers

The downloads of older versions available thru Adobe can be found thru the following page:
http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
You can also download trial versions thru the site below and use your serial number to activate them to full use.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 11:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

Adobe Premiere Elements crashes on export

Hello,
I am working on a video project in Adobe Premiere Elements 4.0. My computer is a Windows Vista Ultimate 32-bit Dell XPS M1530 laptop with the following hardware:
Toshiba MK3263GSX Disk Drive
285 GB, 149 GB used
burst transfer rate: 3 MBps
5400 RPM
8 MB cache
Intel Core 2 Duo CPU T8300
2.40 GHz
4.00 GB of RAM
Whenever I try to export my project (which is less than 3 minutes long and contains no more than 2.25 GB of 720p 30fps video), the program crashes. Usually, the progress bar will go about half way before an Adobe message tells me that Premiere is running low on system memory. Not long after that, a Windows message appears telling me that "Adobe Premiere Elements has stopped working" and it crashes to the desktop. This has occured without fail perhaps 50 times in all my tries to get this to save.
As this project has progressed and become larger and larger, it has become more and more difficult to export. At first, there were no problems. Then, I had to start restarting the program or my computer immediately before exporting. After making a few more changes and additions, I have been entirely unable to export succesfully.
I have set my export settings at far lower levels than would be acceptable for this project, but the program still crashes. I was most recently trying to save the file as an .mpg with the NSTC Widescreen DVD settings. Trying to save in other file formats and at other settings has not been succesful.
I do realize that this is probably a commonly asked question, so I apoligize for bringing it up again. I have searched for information on this topic and have tried several suggestions, including changing the virtual memory and cleaning up my hard drive.
Is my computer just too weak to export this project? Would a more recent program fix my problem? Are there any techniques or suggestions I should try?
Thank you very much for your help.

>chose setting NTSC HDV
According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
If the forum search is working today, search on
kodak zi8
to find out what you should be doing

Premiere elements crashes when trying to access the edit tab features

Hi. I've just loaded premiere elements and started up a new project. I was then browsing through the software to get an idea what it was about. When I clicked on the orange edit tab this gives access to the effects,transitions,titles,themes and clip art screens but when I click on the transitions icon the programme crashes. Everything else seems o.k. I've also tried accessing the transitions through Window - Transitions but it crashes. I suspected that it might just be that the programme hadn't installed properly so I uninstalled and reinstalled it. Still same problem. I've a computer with core duo processor, 4Gb ram and 3Tb of hard disk with ample free space. Anybody had similar problems?

Thanks for the replies. I have an nvidia card so will try some of the suggestions and see if I have any luck.
Will let you know.
Thanks again
Richard

Premiere Elements 12 crashing in Windows 7

Similar Messages

Maybe you are looking for