Premiere elements 12 display drivers

I have just bought premiere elements 12 and whenever I try and start a new project it says display drivers not compatible. I have tried everything including updating drivers etc what do I do?

Read display driver & Baddriver http://forums.adobe.com/thread/1327798
-AMD/ATI link in the above, Do NOT rely on Windows to tell you that you are up to date
-nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us if you have nVidia
And, for the future, the information you need to give when you ask a question
-Premiere Elements FAQ http://forums.adobe.com/thread/1042180

Similar Messages

Premiere Elements 9 Tryout Serious Display Problem

I will confine my editorializing to "Deja vu, all over again" and describe the Premiere Elements 9 problem that sounds like I was reliving the release of Premiere Elements 8.
I downloaded and installed Premiere Elements 9 tryout, and it worked great for about 7 days. With no changes in the computer environment, suddenly when Premiere Elements 9 was loading a new project, it would stop at PlayerMediaCore.prm and pop up a message:
"We have detected an incompatible driver. To get a better and faster playback performance, please update your display driver. Display driver details: NVIDIA Corporation GeForce....." and it went on to fully name my video card driver. When I clicked on OK, the program continued to load completely and opened to the workspace where the Edit Mode Monitor performance was, best described as, wacky....Timeline content that would not present in the Edit Mode Monitor, Preview Windows that froze in the Edit Mode Monitor, etc. And, Edit Mode Full Screen Previews did not work at all. The technical irony in all this was that I have Premiere Elements 6, 7, and 8/8.0.1 all installed on the same computer, and all were still performing great when I was using them one at a time as a control.
When I went to Hardware/Device Manager and attempted to "update" my NVIDIA card driver, the "update" that installed automatically was older than what is was replacing. BUT, now Premiere Elements 9 did work as expected. HOWEVER, now my Premiere Elements 6, 7, and 8/8.0.1 were crashing at various times from loading to opening of the workspace. I am still hunting for a replacement NVIDIA driver that will fix the Premiere Elements 9 display issue and not kill my Premiere Elements 6, 7, and 8/8.0.1.
In investigating this matter, I noticed that the Premiere Elements 8/8.0.1 "Enable GPU Playback" is gone in version 9. And, now, if you right click the Premiere Elements 9 Edit Mode Monitor, you have a Playback Quality option of Automatic or Highest. That tells me that Adobe was at work making changes in the name of better. And, I am wondering if what I am encountering is related to Adobe's attempted improvements in display which was one of the issues in Premiere Elements 8.0 when it was released. Or, could this be related to making AVCHD a native format? Lots of possibilities.
The above is my long way of saying "Has anyone run into this type of situation with Premiere Elements 9, any workarounds found (other than buying a new video card just for Premiere Elements 9, ???"
At this point, I know of one other person who got a similar message from Premiere Elements 9 and resolved the problem by updating the NVIDIA card driver. But that still raises the question "Do we need a special video card driver just for Premiere Elements 9?" and "Why?"
ATR

To Vijay and A.T. Romano:
I am happy to help out any way I can. First, I do plan on installing PE9.0 on 2 other computers, both running Windows XP. Currently, both of these computers (Dell desktop and laptop) have PE2.0 running, with no problems. I will try to do these installations later on today.
The 2 new computers have Windows 7 Ultimate 64 bit. While I have installed PE2.0 on these computers, the program runs slowly. I assume PE2.0 and Windows 7 are not compatible. As I mentioned before, PE 9.0 runs fine on the Dell desktop. It does not play videos on the Sony laptop.
The contents of the text file are..
##FALSE#0#0#0
The error message when the program is launched is..
Display driver details :NVIDIA Corporation – GeForce GT 330M/PCI/SSE2 3.0 NVIDIA 188.67
I do hope this help. I can only guess that the problem is wide spread.
Thank you again.
Alan Silberlight

I have tried to view videos created in premiere elements 10 and I get the following message: "this file type is not supported, or the required codec is not installed. When it opens there is a red screen in the monitor panel with Korean writing which als

I have tried to view videos created in premiere elements 10 and I get the following message: "this file type is not supported, or the required codec is not installed. When it opens there is a red screen in the monitor panel with Korean writing which also appears in the place of each clip in the video. I tried uninstalling and reinstalling premiere elements 10, but that did not have any effect on the video. Do you have any suggestions? I researched codec, but do not understand them at all.

gloucester
In case you did not find it, the following is a copy/paste of the Announcement on Premiere Elements 19/NVIDIA GeForce
that appears at the top of this forum.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
ATR

Adobe Premiere Elements 10 - Error 6

I've uninstalled and then reinstalled, and this is the second time it's happened. This pop-up occurs when I try and open any project or attempt to start the program. After I reinstalled the first time last night, it worked fine after opening the program only 4 or 5 times, and then it gave me the error again. I've searched everywhere and can't find an easy fix for this, or maybe I'm not looking hard enough. I don't know if it's even worth it to mess with a customer support, the thought just terrifies me...
Computer Specs:
NVIDIA NVS 5200M - version 320.86
Windows 7
Intel(R) Core (TM) i7-3720QM CPU @ 2.60 GHZ
8.00 GB RAM
64 bit OS
Any help would be much appreciated, I'm no computer wiz but I hope some of you are!

awakenwithbacon
Typically Adobe supports only the current version (which is 12)/purchased/registered. But someone reported just the other day that Adobe was supporting 11 and 12. But you have 10....
How would you class your issue "It worked before but not now" or "it never worked before"?
Typically those Exit 6 or 7 error messages are associated with installations that end with errors. I am assuming the your Error 6 is the Exit 6 Error code.
Is your NVIDIA card = NVIDIA GeForce GT 520M? If so, my first instinct would be to point you in the direction of the Premiere Elements 10 NVIDIA GeForce issue detailed with fix at the top of this forum. The fix being the roll back of the driver version to about May 2013.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
But if your details are correct, driver version 320.86, you are working with an old driver anyway. But, you might want to roll the
driver version back a few dates beyond that one to rule in or out any involvement in the Premiere Elements 10 NVIDIA GeForce issue.
If you rule out the video card driver version, we could look at deleting the Premiere Elements 10 Adobe Premiere Elements Prefs file and
the whole 10.0 Folder in which it exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
10.0
and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder
in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and
Drives active so that you can see the complete path.
Also, determine if the problem exists with or without the antivirus disabled.
Let us go through the above and determine where we stand after that. Please do not hesitate to ask for clarification on anything that I have
written. I will rewrite if necessary.
Thank you.
ATR

Problem with the preview window in Premiere Elements 10

Hi guys,
I have a question:
I have a new PC (data follow) and Adobe Premiere Elements 10.
My problem is that I see in the preview-window only one grey picture. The sound runs without problems! In other chats I red, that perhaps my graphic card is the reson of my problam. Is this thus? If so, how I can repair this?
PC:
AMD FX-8350 Eight Core Processor 4 GHrz
NVIDIA GeForce GTX 750 Ti
Do you need even more?
What I have already tried:
- Adobe Premiere Elements 10 anew inst.
- Graphics drivers update
- Check DirectX
- Windows Media Player and QuickTimePlayer anew Inst.
Already to many thanks for your help!!!!!
lg
Börni

borni123
What computer operating system is your Premiere Elements 10 to run on?
You are involved in the Premiere Elements 10/NVIDIA GeForce issue whose full details (description and fix) are included
in the Announcement at the top of this forum. Copy for your convenience below.
You gave a lot of details but did not include the computer operating system. This information may be the key whether
the known fix will work for you. The known fix requires roll back of the driver version to about May 2013. If your computer
is Windows 8 or 8.1 64 bit, there may not be a driver old enough to resolve the issue. This may force you consider
a Premiere Elements version other than 10 or a different video card/graphics card for your computer. This issue is
specific for Premiere Elements 10 and the NVIDIA GeForce cards.
Copy of Announcement at top of this forum....
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this
applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary
to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working
Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is
expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver
roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
The following is the specific link in the above for determining what older NVIDIA GeForce GTX750Ti driver versions are
available to you.
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
Please update us on your progress,
Thank you.
ATR

Premiere Elements 10 Video Preview Not Working

I have all my project setting correct but when I import a clip and try to preview it all I see is a white screen. The audio plays but the video does not.
System Specs:
Quicktime 7.7
Windows 8.1 64-bit
EVGA GeForce 780 Ti
ASUS Rampage IV Black Edition
I've updated all my drivers but I can't seem to figure out what wrong in any of the other threads.
Can I please get some help with a solution?

dobilia
There is an Announcement at the top of this forum which goes to the core of this type of issue. Please check Announcement at top of this forum.
The odds are that you will need to roll back your NVIDIA GeForce 780 Ti driver version as far back as necessary to get your Premiere Elements 10 Windows working again. All the details are in the Announcement at the top of this forum. But, if you have questions or need clarification on any of this, please do not hesitate to let me know.
Again, the answer to this issue targeted at the Premiere Elements 10 NVIDIA user is not to update the driver to the latest version, but instead to roll it back.
Thank you.
ATR
Add On...for your convenience...this is a copy paste of the Announcement at the top of this forum.
Announcement: Premiere Elements 10 NVIDIA Video Card Driver Roll Back
Hide Details
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht ml

Adobe Premiere Elements 10 Video Freezes After One Frame

Hi, so my Adobe product worked PERFECT for about a year now, then all of a sudden it just broke, When I put a file into it, it shows the First Frame and Freezes, the Audio plays as if the Video was showing, but the Video is just frozen. I don't know how to fix it, I've uninstalled and re-installed it, but nothing is helping.

Gameman625
What computer operating system is your Premiere Elements 10 running on, and what video card/graphics card
does your computer use? NVIDIA GeForce?
If so, please read the Announcement at the top of this forum regarding the Premiere Elements 10/NVIDIA issue
which forces the Premiere Elements 10 user to roll back the driver version to about May 2013 in order to get
Premiere Elements 10 to function properly. For your convenience, the following is a copy/paste of that
Announcement which describes the problem, gives how to information, and all the necessary details.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you
are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce
video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card
driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as
March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any
corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the
driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Once we have the video card/graphics card driver matter ruled in or out, we can decide what next if indicated.
More questions will follow including
a. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 10?
b. Are you running the program from a User Account with Administrative Privileges?
c. Does the problem exist with or without the antivirus and firewall(s) disabled?
Looking forward to your follow up.
Thank you.
ATR

Premiere Elements 10 64 bit won't start

My issue:
When I try to start Adobe Premiere Elements 10 64 bit the program will start to launch and then windows will announce "Adobe Premiere Elements 10 has stopped working"
My System:
HP Elitebook 8540w
Intel i7 M640 CPU
8GB Ram
64bit operating system
Nvidia Quadro FX 880M
I have tried: (I'll try to remember everything)
Uninstalling/Reinstalling
Restarting after every uninstall mentioned in the I have tried section
Uninstalling antivirus
Stopping all programs and unneccessary services I could find
Updating video and sound card drivers to the latest version
Updated to latest version of Quicktime 7.71.80.42
Clean up hard drive and temp files
Uninstalled NVidea 3D Driver, PhysX System, nview and HD Audio Driver, leaving only the primary display driver
Checked event viewer looking for any logged issues. It always fails on display.dll. Details below
Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009
Faulting module name: Display.dll, version: 6.0.0.0, time stamp: 0x4e78fee0
Exception code: 0xc0000005
Fault offset: 0x00000000000230bc
Faulting process id: 0x874
Faulting application start time: 0x01ccaba6fa61d433
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Display.dll
Report Id: 3c543fc1-179a-11e1-ad00-68b599f767d3
Any ideas?

The error message seems to be pointing the finger at your display drivers. You say:
MMerck wrote:
Updating video and sound card drivers to the latest version
Uninstalled NVidea 3D Driver, PhysX System, nview and HD Audio Driver, leaving only the primary display driver
Are these the mobile drivers from the nvidia site or from HP? Whichever ones they were, try the other. It's also possible that your windows updates applied a graphics driver update - that's usually a bad thing. Always get the drivers from HP or nvidia.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Premiere elements 10 will not show the vision in screen part of the monitor. It will play everything audio etc and behaves as normal but there is no vision. I have restarted my computer, I have check if some rectangle is covering. I use a pc.

forumnotifier
I forgot to ention I upgraded to windows 8.1

bigredden
What is the video card/graphics card that your computer uses? If it is NVIDIA GeForce, you are probably involved with the Premiere
Elements 10/NVIDIA GeForce issue which forces the user to roll back the driver version to about May 2013. Since your computer
operating system is Windows 8.1 (assumed 64 bit), there may not be a NVIDIA GeForce driver version that goes back to May 2013
for your computer operating system.
Please let us know the name of your computer's video card/graphics card. If you have a card other than NVIDIA GeForce, then
we can explore other troubleshooting strategy to resolve you issue.
Please read the Announcement at the top of this forum that details the issue and describes the how to resolve with the driver
roll back (if possible). The following is a copy/paste of that Announcement for your convenience.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are
experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting
needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this
applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary
to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working
Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is
expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10
NVIDIA reports http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driverroll back
can be found http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
We will be watching for your follow up.
Thank you.
ATR

Display Drivers Error Message

I'm using adobe premier elements 10 [on windows vista 32bit if it's relevant] and i keep getting an error message declaring I have incompatible display drivers. [NVDIA] It's been working fine for quite a long time but has stopped working these last week or so. I've tried rolling back the drivers but that didn't work; I've tried updating the drivers but that didn't work either. Any help you could offer I'd really appreciate

biomechanic1
If you have Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card/graphics card, then do not bother with deletion of the BadDrivers.txt file.
Your answer will reside in rolling back the driver version of the card to about May 2013 in order to get Premiere Elements 10 free of display issues.
All the information that you need (description of issue and how to fix) is in the Announcement at the top of this forum. For your convenience, the following is a copy/paste of what appears there.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you
are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce
video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver
as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013
in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this
regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep
up with the Premiere Elements 10 NVIDIA reports http://forums.adobe.com/thread/1317675     Older NVIDIA GeForce
drivers can be found http://www.nvidia.com/Download/Find.aspx?lang=en-us     A February 2014 overview of the
situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
The following is an example if your NVIDIA GeForce card was GT 640
using http://www.nvidia.com/Download/Find.aspx?lang=en-us
In that case, you would roll back your current driver version to 320.18 May 23, 2013.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Het gaat over Adobe Premiere Elements 10

Ik gebruik Windows 8.1. De PC heeft een intel Core i5-4460 processor en een NVIDIA GeForce GT720 DirextX grafische kaart.
Als ik de binnengehaalde scenes naar de tijdlijn sleep krijg ik geen beeld in het voorvertoningschern. Ook niet als ik ze laat renderen door op enter te drukken. Wel loopt de rode lijn met het puntje erop. Ook hoor ik het geluid dat bij de scenes hoort. Als ik dubbelklik in een van de opgehaalde scenes krijg ik ook een leeg voorvertonings sche@rm waar wel weer het geluid loopt.Premiere ElementsNewsgroup_User

johanderuijter
For your convenience, the following is a copy/paste of the Premiere Elements 10/NVIDIA GeForce Announcement
at the top of this forum
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you
are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce
video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card
driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as
March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any
corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the
driver roll back can be found http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
ATR

Hallo, nach dem Windows Update auf 8.1 funktioniert mein Premiere Elements 10 nicht mehr richtig. Bilder werden in der Vorschau nicht mehr angezeigt, bzw. überblendet und Videos zeigt es auch nicht mehr richtig an. Kann mir jemand helfen ?

Es sieht aus als wäre das Programm im Bearbeitungsmodus und ich kann nichts mehr ändern geschweige denn eine Vorschau starten.
Wie kann ich den Modus wechseln oder die Edition schließen ?

oa16v
What video card/graphics card does your computer use? NVIDIA GeForce? If so, please read the Announcement at the
top of this forum on the Premiere Elements 10/NVIDIA GeForce issue whose only real remedy is to roll back the driver
version to about May 2013. All the details are in the Announcement which I have copied/pasted below.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you
are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video
card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as
far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013
in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this
regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the
driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Please review, consider, and then let us know the outcome. With Windows 8.1 64 bit, I do not know if there is
a driver version old enough for you to use to get Premiere Elements 10 to work. If your computer does not use a NVIDIA
GeForce card, that would take that factor away.
Thank you.
ATR

Premiere Elements won't open

I have been using it successfully for a year.
I have 86gig free and 16gig RAM.
EventViewer says:
Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d43d
Faulting module name: Display.dll, version: 6.0.0.0, time stamp: 0x5041d00d
Exception code: 0xc0000005
Fault offset: 0x00000000000230bc
Faulting process id: 0x1150
Faulting application start time: 0x01ceda4eb7ce1e83
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Display.dll
Report Id: 442d0a58-4642-11e3-aa1f-e02a822f3926

mrfcj
By any chance are you working from a dual monitor setup?
Are you on a network? Are you using non default locations for program installation and/or program associated folders and files.
Have you looked at deleting the Adobe Premiere Elements Prefs file? In Windows 7 or 8 or 8.1 64 bit, the path is:
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Check Folder Option mentioned below so that you can see whole path.
If you do have the latest version of the video card driver installed, consider deleting the BadDrivers.txt file. I am assuming that you have Windows 7 or 8 or 8.1 64 bit Windows and not XP. So, the path to the BadDrivers.txt file should be
Local Disc C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete. Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the complete path.
Looking forward to your results.
Thanks.
ATR

Premiere Elements 11 says display drivers are incompatible

When I start Premiere Elements 11 there is an error message saying:
"We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver. Display driver details: NVIDIA Corporation - GeForce GTX 550 Ti/PCIe/SSE2 4.4.0"
And when I click Ok the program continues to load but then the computer freeze and a hard reboot must be done.
I have the latest display drivers and had not updated anyting between the last time Premiere worked and the first time it did this.
I found some solution saying to delete a file called "Baddriver.txt" but the file is no where to be found.
I have uninstalled the display drivers and installed the latest one again, I have also uninstalled and installed Premiere again. I cant update Premiere since it freezes the computer and I can do anything in it.

crystalestanley
Premiere Elements 11 on Windows 7 64 bit....
Thanks for the follow up.
For the video card...Start button, and, in the Search field above the Start button, type in Device Manager. Look to the top of that left column and click on Device Manager to open it. In the Device Manager go to Display Adapters and see what is listed under that...one or two entries and what name(s) do you see listed for video card?
For Folder Option...Start button, and, in the Search field above the Start button, type in Folder Options.
Look to the top of the left column and click on Folder Options to open the Folder Options dialog. In the Folder Options dialog, click on the View Tab. Next scroll down until you find "Show Hidden Files, Folders, and Drives" and make sure the is a dot next to it to select it.
Before all this, always good to assure that you have the last video card driver version according to the web site of the manufacturer of the video card.
Please let us know if you need any further information or need clarification on anything written.
Thanks.
ATR

Premiere Elements 12 Incompatible Display Driver problem

I recently bought Adobe Premiere Elements 12 and installed it with no problem. I tried to run it but it keeps saying that my display drivers are incompatible. My AMD Radeon 6950 has up to date drivers and I even tried deleting the BadDriver.txt, but it keeps appearing when I try to open the program. I would appreciate any help. I have tried almost everything.

truevagabond
Great job in solving your own issue.
Just a note, when you delete the BadDrivers.txt file, it is normal for the program to generate a new one when the program is opened again. And hopefully the program now works without display error messages.
That BadDrivers.txt file deletion has its origin in the days of Premiere Elements 9 and has continued to help others with later versions as well...after updating video card/graphics card driver is not the answer. The rationale behind BadDriver.txt file deletion can be found in post 10 of the following older thread
Premiere Elements 9 Tryout Serious Display Problem
ATR

Premiere elements 12 display drivers

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