Premiere Elements 12 don't start

Hi,
we have the following problem:
After we have installed the Premier Elements 12 Software on an Win 8.1 OS. We tried to start the software (run as administrator) and only get the start GUI (Organizer | Video Editor).
the login window appear and we verify our software. After that we can click on "create a new video" but nothing happens.
the only thing that happens is that the login window comes back. This scenario go into a loop.
so we can't start the software with admin permissions.
If we try to run the software as a normal user, the Start GUI does not even open.
Only the login window appears, this also goes into a loop.
We have installed the software on an other Windows 8.1 PC and everything works fine.
so may can you help us?
If you need further information don't hesitate to asked
thank you ;-)
rg
Chris

daniel2014
How long ago did you purchase Premiere Elements 12? If it is within the last 30 days, you might be eligible for a free move to version 13. You need to contact Adobe via its Adobe Chat to discuss that as soon as possible if that is something of interest to you. There may be some debate about the way to make contact, but, if you purchased from Adobe direct as an online download, I would contact Adobe Chat by clicking on the following and following through with Chat Panel.
http://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invoi ces-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not open as set, then you will need to navigate to Chat Panel using the above titles as guides.
If you stay with 12, then there are several areas to pursue
1. Can you open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting Run As Administrator, and then double clicking the .exe in an attempt to open the program direct to the editor?
See
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe and Adobe Premiere Elements.exe. You want the Adobe Premiere Elements.exe file.
2. If you create a new User Account with Administrative Privileges and install and run Premiere Elements 12 from there, does the program open?
3. Does the problem exist with and without the antivirus and firewall(s) disabled?
Let us start here and then decide what next.
Thank you.
ATR

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