Premiere Elements 12 endless loop of "Sign in Required' popup

I received a license  (Volume Licensing serial number) for Adobe Photoshop and installed. Whenever I try to use the editor, I get in an endless loop of "Sign in Required' popup. I sign in with my Adobe ID, and then nothing happens.  Chatted with Adobe with no resolution.  Our IT folks thought it might be a firewall issue, but it is not.  Been struggling with this for over a month, and need to use the product.
Any ideas on how to resolve this?
Thanks.
Liz

Liz
Had lots of problems with Premiere Elements 12/12.1 and Sign In after an uninstall reinstall.
See if any of what worked for me works for you also.
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
We will be watching for your results.
ATR
Add On...did everyone so far go through looking at the problem with and without the antivirus as well as firewall(s) disabled?

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