Premiere Elements 12 error: ..\..\Src\Core\Preferences.cpp-347

When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, I have also made sure that my quicktime player is up to date and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
Any help is much appreciated

James Neston
Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
I have seen the error that you present appear often, but I have not seen an agreed on the resolution, if a resolution at all.
What I would do first is to update your Premiere Elements 12 to 12.1. See the opened project's Help Menu/Updates. If the problem persists after the update to 12.1, then let us look at the Scratch Disk set up and situation.
When you go to Expert workspace, Edit Menu/Preferences/Scratch Disks, where are all the categories directed to on the computer hard drive and how much free space is at the location(s)?
Did you install Premiere Elements 12 to its default location or other. If other, where?
There are a lot of Troubleshooting avenues to go down (some old, some new, some questionable), but let us start with the above and then decide what next.
But before all that, please respond to the questions already asked you by SG.
Thanks.
ATR

Similar Messages

Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347

When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
Any help is much appreciated

James Neston
Since your duplicate thread has been closed and all replies directed to this one, I wanted to make sure that you did not miss my message going between threads.
The following is a copy/paste of what I wrote in your now closed thread:
James Neston
Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
I have seen the error that you present appear often, but I have not seen an agreed on the resolution, if a resolution at all.
What I would do first is to update your Premiere Elements 12 to 12.1. See the opened project's Help Menu/Updates. If the problem persists after the update to 12.1, then let us look at the Scratch Disk set up and situation.
When you go to Expert workspace, Edit Menu/Preferences/Scratch Disks, where are all the categories directed to on the computer hard drive and how much free space is at the location(s)?
Did you install Premiere Elements 12 to its default location or other. If other, where?
There are a lot of Troubleshooting avenues to go down (some old, some new, some questionable), but let us start with the above and then decide what next.
But before all that, please respond to the questions already asked you by SG.
Thanks.
ATR

Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338] (while launching video editor)

Getting an error while launching Video Editor (either New project or Existing project). However i can launch "Organizer" with no issue.
windows 7 -64bit Core i7
Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338]
then
-Runtime Error! Program C:\Program Files|A... This application has requested the Runtime to terminate it in an unusual way. Please contact the applications suport team for more information.
then
-Adobe Premiere Elements 11 has stopped working A problem caused the program to stop working correctly, please close the program.

School Board
Thanks for the replies.
I was almost sure the uninstall, ccleaner, reinstall would resolve the problem. But, onward....
Are you working from a school or company network or from an individual home computer?
From your ID and some comments, I think school network.
I suspect the issue is more than resetting the preferences, but let us give that a try to rule it out (or in).
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then
you delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working
with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
Is the Owner designation in the above path named correctly?
Also, look at disabling the SLCache Folder if you find one as described for 12 in the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
To be continued....
ATR

Premiere Elements has encountered an error (Preferences.cpp-347)

Hi all
System: Windows 7 x64, Adobe Premier Elements 12.0
We are getting the following error when attempting to start a new project under one specific user.
Premiere Elements has encountered an error [..\..\Src\Core\Preferences.cpp-347]
I have read in other threads network installations can cause this.
This is a network installations and we do redirect my documents to a network drive.
I have tested this under Administrator and test accounts where my documents were not redirected and it started a new project fine.
Other threads have mentioned that there is a possible fix and to contact customer support. I have tried to do this by logging in to this Adobe account but the only option was to Ask the Community.
Has anybody been provided with the solution to this?
I have tried the following but to no avail:
-deleting the preferences file
-deleting the 12.0 folder
-adding access rights of the user to all adobe premiere related folders
-looking through the registry for elements related entries and looking for related paths
Thanks in advance

I have searched the net for trying to find a solution but cant find any. Im sure Adobe must find a solution to this problem.

Adobe Premiere Elements gives error for non admin account

Hi
When a New Video project is created within the applciation it gives an error of Premiere Elements has encountered an error [..\..Src\Core\Preferences.cpp-338] (seems to occur during the importquicktime section). Follwed by a Runtime Error "this application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
This works fine for local admin account but we work within a school were the the end users are not local admins and also have a redirected app data folder. I've ran Process Monitor and there were several access denied reg keys that have now all been allowed but the issue still remains.
Thanks
Jayk0

I think you will have to contact Adobe, not other users in a user to user account
My understanding is that ALL versions of Premiere... Elements and Pro... must use an Admin account to run properly
Adobe contact information - http://helpx.adobe.com/contact.html
Help for Download & Install & Setup & Activation
http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Problem with Adobe Premiere Elements 10 : error DW046

Dear community members,
I have bought Adobe Premiere Elements 10 and installed it from the DVDs on my MAC OSX10.5.8 on december 27, 2013
When creating a new project , I get the following message :
following a serious error, Premiere Elements 10 must stop
Then I click OK and I get a new message :
The Premiere 10 application has closed suddenly after having been rebooted
Then I end up to the error report window. I have sent the error report to Apple ( I can send it to you if you want)
I have also got the following error message :
DW046 : following conflicting process were running, block : dynamiclinkmanager
Notice : it seems this problem is occuring since I underwent a power failure while working on a project. When I want to open an existing project I get the following message :
it seems that Premiere Elements has closed in an unexpected way during the last session. Do you want to open the previous project?
When I say YES, I save it and it comes back to the welcome menu and I cannot see this project.
I have tried to deinstall and reinstall Premiere 10 : this is impossible since I am required to deactivate dynamiclinkmanager that I cannot find.
Notice that Adobe AIR is unable to find a solution whilst it recognizes there is a problem.
Thanks you for your help

AT Romano,
The various links you have provided were very helpful. I could kill the dynamiclinkmanager.
It seems that it is now working.
Thank you, your reply was very quick and your advices very good
Kitaguchi38
Date: Wed, 1 Jan 2014 19:39:00 -0800
From: [email protected]
To: [email protected]
Subject: problem with Adobe Premiere Elements 10 : error DW046
    Re: problem with Adobe Premiere Elements 10 : error DW046
    created by A.T. Romano in Premiere Elements - View the full discussion
kitaguchi38
When you get the message
it seems that Premiere Elements has closed in an unexpected way during the last session. Do you want to open the previous project?
Do you go to the last AutoSave to open that or do you go to the save location of the project file (project.prel) to open that file?
Are you getting message to close the dynamiclinkmanager so that you can move forward?
If so, please check out dynamiclinkmanager location in the following link
http://helpx.adobe.com/photoshop-elements/kb/preference-file-locations -photoshop-elements.html
Have you seen this Photoshop Elements Forum thread with the same DW046?
http://support.muse.adobe.com/message/4771879
More later.
ATR
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Crash on opening a new project in Premiere [..\..\Core\PropertiesImpl.cpp-641]

I get this error every time I try to open a new project in Premiere [..\..\Core\PropertiesImpl.cpp-641] what is the problem?

Hi Sandeep,
I removed my Blackmagic Desklink Quad Video Capture Card and am now getting the following error:
[..\..\Core\Propertiealmpl.ccp-569
My System information is as follows:
System Board = ASUS PGX 58D-E , Core i7 CPU x 980, 3.33 GHz
What is the OS and version = Windows 8.1 Pro 64 bit
Are you on a Domain / workgroup = No Network
What is the Graphics Card installed on the system = GeForce GTX 580
How much Ram do you have = 28G
Drive 1 - 1 TB SSD Samsung 840 EVO
Drive 2 - 1TB SSD Samsung 840 EVO
Drive 3 - 2TB HD
CD-ROM 1 - Pioneer BW-RW BDR-206
CD-ROM 2 - Pioneer Bw-RW BDR-206
Do you use any external Hard Drive = None
Are you using security software e.g. Norton, etc = Windows
All other applications work Word, PowerPoint, Excel, and Adobe PS, AU, AE IL
Thanks for your help,
Bill

Premiere Elements 12, Error 1

Hello
I have installed on my PC Windows7 and Adobe Premiere 12 since April this year. For some days I can not use Premiere Elements. It comes following message: “Please uninstall and reinstall the product. The error code shown of the Screen is “Error.1”.
I have reinstalled the entire program today but unfortunately is still the same error message: Error: 1
What can I do to fix the error? Please be so kind and take Your help in simple words because my English is not so good.
Thank you very much in advance.
Gernot Gall

Gernot Gall
Premiere Elements 12 on Windows 7 (assumed 64 bit)....
Very pleased to see that you have resolved your Premiere Elements 12, Error 1 issue, using an uninstall/reinstall.
Just two questions....
1. Was the solution doing the uninstall and reinstall, but with the antivirus and firewall(s) disabled?
2. Have you updated 12 to 12.1 Update, using an opened project's Help Menu/Update? If not, please do so.
Best wishes as you move forward with your Premiere Elements projects. Great job.
ATR

Adobe Premiere Elements 10 Error 1 or [..\..\Src\DirectoryRegistery.cpp-283.

I installed Adobe Premiere Elements 10. When I double click on the shortcut icon , I get configuration error 1 which tells me to uninstall/reinstall and then contact Adobe support if it happens again. Uninstalling/reinstalling did not resolve problem so I contacted Adobe support. First time spent about 45 minutes on hold while the person consulted with other colegues and was then disconnected. After waiting about 1.5 hours for call back, I recalled. After about 30 minutes on hold was told that I should call a different number and pay $39 and I could talk to someone who might be able to help me but that this support line did not support this type of problem. Went to online support. Was told to add a new password protected user account, uninstall/reinstall and try to open program using new user account. No joy. Present status : If I double click on shortcut icon, get configuration error 1. If I rignt click and try to 'run as current user get 'debug error [..\..\Src\DirectoryRegistery.cpp-283. If I 'run as the password protected user account get configuration error 1. Note that during the first call, I was sent an email with a 'case number' and a link to check status but the case number has never showed up on the adobe website. Questions:
1. Any suggestions to resolve problem?
2. If I pay the $39, is it likely that I will get the problem resolved or simply get the same run around? I have now uninstalled/reinstalled/restarted at least 6 times and there have really been no other suggestions from Adobe.
3. Suggestions for alternative video editing software if I can't ever get Adobe to boot up. Thanks for your support.

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Premiere elements 9 error [..\...SRC\EMS\WSEMSUTIL.CPP602]

Premiere elements 9.0 error
[..\...SRC\EMS\WSEMSUTIL.CPP602]
My computer came preloaded with premiere elements 9 and will not allow me to access the program.
I continue to get this error when I click on the shortcut. Basically the elements 9 will not work/open at all.

You'll want to post your question in the Premiere Elements forum:
http://forums.adobe.com/community/premiere_elements
Ken

Premiere Elements 8 error message when poening a project.

When I open a project in Premiere Elements 8 I get the following message, Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save you current project. I tried to uninstall and reinstall Premiere Elements 8 but I still get the same message. Any idea what is causing it?

kefaperformance
Is this a "it worked before but not now" type issue or "it never worked" issue?
Then the usual drill for those who are running Premiere Elements 8
a. Are you running Premiere Elements 8 as the 8.0.1 Update?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4653
b. Do you have the automatic Background Rendering and AutoAnalyzer features turned OFF?
For Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General
For AutoAnalyzer, see Elements Organizer workspace, Edit Menu/Preferences/AutoAnalyzer Options
c. Do you have the latest version of QuickTime installed? Are you working from a User Account with Administrative Privileges? Where are the Scratch Disks directed to and how much free space is at that location?
Then there are the specific questions (some already asked)
Properties of your source media
Project Preset
Computer Resources, including video and audio card driver updates
Let us start here and then decide what next.
Thanks.
ATR
Add On...if any of your issues involve opening an existing project, you might want to explore the damaged project side of things as per the following Adobe document
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

Adobe Premiere Elements 10 - Error 6

I've uninstalled and then reinstalled, and this is the second time it's happened. This pop-up occurs when I try and open any project or attempt to start the program. After I reinstalled the first time last night, it worked fine after opening the program only 4 or 5 times, and then it gave me the error again. I've searched everywhere and can't find an easy fix for this, or maybe I'm not looking hard enough. I don't know if it's even worth it to mess with a customer support, the thought just terrifies me...
Computer Specs:
NVIDIA NVS 5200M - version 320.86
Windows 7
Intel(R) Core (TM) i7-3720QM CPU @ 2.60 GHZ
8.00 GB RAM
64 bit OS
Any help would be much appreciated, I'm no computer wiz but I hope some of you are!

awakenwithbacon
Typically Adobe supports only the current version (which is 12)/purchased/registered. But someone reported just the other day that Adobe was supporting 11 and 12. But you have 10....
How would you class your issue "It worked before but not now" or "it never worked before"?
Typically those Exit 6 or 7 error messages are associated with installations that end with errors. I am assuming the your Error 6 is the Exit 6 Error code.
Is your NVIDIA card = NVIDIA GeForce GT 520M? If so, my first instinct would be to point you in the direction of the Premiere Elements 10 NVIDIA GeForce issue detailed with fix at the top of this forum. The fix being the roll back of the driver version to about May 2013.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
But if your details are correct, driver version 320.86, you are working with an old driver anyway. But, you might want to roll the
driver version back a few dates beyond that one to rule in or out any involvement in the Premiere Elements 10 NVIDIA GeForce issue.
If you rule out the video card driver version, we could look at deleting the Premiere Elements 10 Adobe Premiere Elements Prefs file and
the whole 10.0 Folder in which it exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
10.0
and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder
in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and
Drives active so that you can see the complete path.
Also, determine if the problem exists with or without the antivirus disabled.
Let us go through the above and determine where we stand after that. Please do not hesitate to ask for clarification on anything that I have
written. I will rewrite if necessary.
Thank you.
ATR

Exporting AVI clips (error: "[\Src\Win\WinFile.cpp-759]" after 4 %)

The following problem:
I have 2 adobe premiere project. both have the same film and film length but different video codecs.
1. project (low quality video codecs (mpeg4)
export works fine
2. project (high quality video codecs (avi)
export stops every time after 4% with the following error notice:
"Premiere Pro has encountered an error.
[..\..\Src\Win\WinFile.cpp-759]"
or if I want export the project with other codecs, eg H.264 then Adobe premiere freezes and I can close Adobe Premiere then.
Premiere memory settings (valid for both premiere projects):
Installed RAM: 3,7 GB
RAM reserved for other applications: 1,5 GB
Ram available for Adobe: 2,2 GB
Optimize rendering for: "Memory"
computer details:
system type: 64 Bit
installed RAM: 3,75 GB
processor: AMD Athlon, 2 x4 635 processor 2.90 GHz
graphics card: ATI Radeon HD4200
windows edition: 7
How can I solve the problem, so that I can export my whole project in AVI codecs without freezing problems or error problems?
Is it a hardware or software problem?
Thanks in advance for your help

Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link
Most especially the SOURCE FILE codec used... see Question 1

Premiere Elements 10 Error on load - "we have detected an incompatible display driver"

Greetings! I was happily using this software for several weeks without problems when one day for no apparent reason (no new hardware or significant software changes) I now get this error constantly when trying to run the software - "we have detected an incompatible display driver. to get better and faster playback performance, please update your display driver. display driver details : intel - intel bear lake B 1.4.0 - Build 7.15.10.5218"
I then updated the intel graphics drivers to the latest version but to no avail. I have tried four different driver versions from oldest to newest and still no success. I have un-installed the software, drivers, started from fresh with all imaginable combinations, CCleaner-ed the hard drive, virus scanned, defragmented, updated windows, etc. I am now at a loss for what to do next, beyond insisting for a refund and going to another software company for my video editing needs.
My machine is a 2Ghz Dual-Core, 4GB RAM, 80GB available HDD space, running windows XP pro SP3, updated everything drivers and OS.
I find this problem even more confusing given the fact that is was working, then decided not to work any more. Perhaps something updated in the background without my knowledge?
Any help would be greatly appreciated.
PS - I have tried all the things on this list relating to Premiere Elements version 9, but none have helped - http://kb2.adobe.com/cps/875/cpsid_87588.html

If none of the troubleshooting for the display adaptor (graphics card driver update, BadDrivres.txt etc.) do not work, we have to understand that the display could actually not be supported. By display, I mean the card-driver-driver version combination. So,
1. It could be a bad card - None of the available drivers work for the application. Here, ditch the card and get a newer one that works.
2. It could be a bad driver - For e.g. Only DirectX drivers work, OpenGL ones could be pathetic (Many games detect this and if this is bad, I have seen Photoshop struggle with this). Or some display configurations would be badly supported (multiple monitors, some funny resolutions, some of the ports, crossfire etc.). Older drivers/cards/some OEM drivers etc. have these issues in my experience.
3. It could be a bad driver version - Here upgrade or a downgrade works.
Because of a Video editor, the (lack of) capabilities of the card is highlighted. Video Playback alone doesn't nearly exercise the capabilities the cards usually have to offer. Editing really does. That is why it matters if the Video Editor actually says that it supports Graphics acceleration (Or GPU acceleration) for any of the workflows.
What I am saying here is that when we blame the application for any of the issues, we have to be certain that the issues are NOT due to one of the mentioned three causes. I have seen this all too often in the gaming forums, Nero forums (some years back), in PPro forum, and here. If the application menufacturer is really to blame, the mistake would be all too obvious and too many of us would have complained about it. I do not think this is the case with Premiere Elements 10.
Introspection works.

Premiere Elements 7 error message

I recently installed PSE 7 and PE 7 on my PC. I am running Windows Vista Home Premium, I have plenty of space and it meets all the requirements of the installation.
I can get Photoshop Elements 7 to work just fine. It does what it is supposed to do.
However, Premiere Elements 7 is not working properly. I am continualy getting an error message telling me that a "serious error has occurred and PE7 must be shut down. We will attempt to save your project."
I have no current projects because I keep getting this at the beginning...the moment I click on New Project.
I have run all of the fix possibilities in the Adobe website. So far, to no avail.
I have uninstalled and reinstalled PE7.
Suggestions welcome. Thank you.

When I copy and paste your links I get redirected to a general forum page.
I even searched by 3bc43f9a and get a too many hits.
My problem is that I have Premiere Element 7 installed an working fine.
Yesterday my electricity went off when I had a project open. (not sure if this has anything to do with it)
Now when I try to open Premiere it loads, and then minimizes at the bottom of screen and I cannot maximize it.
I have tried to repair, and uninstall and reinstall.
Same thing
WHere is the preference file and catalog files for Premiere?
I am not running VISTA, but XP.
Thanks for any help

Premiere Elements 12 error: ..\..\Src\Core\Preferences.cpp-347

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