Premiere Elements 12 Freezes

Hi There,
We are trying Premiere Elements 12 (Expert Mode).
It seems very nice but, in various places it just freezes, no specific area in Elements, so could be importing a clip or just adding an effect...
The 1st PC we tried it on is Windows 7 x64 - fully Windows patched, (also with Manufacturers patches, BIOS etc etc) with lots of software installed, ESET AV, lots of RAM and Processor power, checked clean of any Malware
I have also tried the same new download on a new PC (VM) with just Win 7 (x64) Ultimate, fully patched and no other software installed.
Same problem.
I have read in this form questions about Quicktime versions etc. On the main host Quicktime is installed, in the VM not.
My thinking (why I tried a VM) is that the VM is as clean a possible it just has Premiere Elements 12 and Photoshop Elements 12, to try and negate conflicts with other software.
Local user is Administrator, have also tried with Run As Admin..
Anything else we can try peeps ?
Cheers,
LM

Lord Melch
Thanks for the follow up with all the details...
Continuing in the real computer environment Windows 7 64 bit.....
Preliminary
From what you wrote, you have GoPro Black 1280 x 720 @ 50 progressive frames per second video and you or the project have set
PAL/AVCHD/AVCHD 1080p50 as the project preset. So far so good.
When you import one of these GoPro Black clips into this project, do you see no colored line or an orange line over the Timeline
content? Assuming no colored line for the moment...
a. right click the Timeline file, select Time Stretch, and then, in the Time Stretch dialog, change the Speed % to 99. Click OK. Now render the Timeline content which should be displaying with an orange line over its content. After this Timeline rendering is completed (color of line goes from orange to green), is the editing performance same or improved? (The rationale behind this was to force Timeline rendering rather than to apply any Time Stretch Speed% changes to the file.
If the above does not result in improved performance associated with the GoPro Black clip editing, delete the 720p50 from the project and import
a. 1080p25 from the GoPro Black
and next
b. jpg photos
For each of the above, do you encounter the same Timeline freezing episodes as with the GoPro Black 720p50?
In what you have written, the freezing is independent of file size and file duration. Is that correct? Does that observation have limits?
Depending on your results, would you consider posting a sample of your GoPro Black 720p50 via a Dropbox link in a reply in your thread?
As a cross check, I was be glad for the opportunity to work with it in my computer environment of Windows 7 64 bit/Windows 8.1 64 bit on a variety of Premiere Elements versions including 12/12.1.
Please review, consider, and then let us know the outcome. We will go into computer optimization considerations next.
Thank you.
ATR

Similar Messages

Premiere Elements freezing and closing after adding a Menu.

I have been making movies with Premiere Elements for awhile now. Ever since I started, I have had the same problem. It would hang, and eventually close on me. I then got the new version, PE8 a while back. Unfortunately, I still had the same problem.
I made an entire video having trouble with the freezing problem. But I put up with it and saved every few minutes. Now I get to the end and made the Menu pages. When I almost finished it, it closes on me. I keep trying to go back into it, with absolutely NO success! I have been dealing with this for a long time, so I am well aware of needing to turning off the internet and virus software with the realtime scanning. I also have been manually closing everything I can in my startup menu.
Every so often I restart to see if that helps, but no help. So, I have been looking at the conversations here for a while recently and have tried what I think is everything. I made sure I had the updated version of Elements 8. I updated everything, all the important and optional updates. Made sure my graphics card was up to date. I don't use QuickTime, but I updated it anyway. I ran Disc Cleanup and Defrag. I did the MsConfig disabling bonjour, apple mobile, ITunes, Reader. I had it boot without GUI. I even disabled the Windows Indexing feature.
Even after all that, every time I open PE8, I gives me the warning message that it is running low on memory! I don't know what else to do. Please help.
Now I know you all want to know what the details of my system are, so here it is.
Dell XPS 420
Windows Vista Home Premium
Service Pack 2
Intel Core Quad CPU Q9450 2.66 GHz
4.00 GB Ram
32 bit OS
600GB Hard Drive
207 Free disc space
My graphics card is an ATI Radeon HD 3600 Series with the driver version 8.850.0.0 Dated 4/19/2011.
I believe that is all that you need. If I forgot anything, please let me know.
Thanks for your help, Sharon

Only having one hard drive will mean that your computer will run SLOW, but that should not cause a shut-down
Premiere Elements Hang/Crash http://forums.adobe.com/thread/792580?tstart=0
Reset Preferences = Press/HOLD Ctrl+Alt+Shift while starting program
Read Bill Hunt on BSOD http://forums.adobe.com/thread/772169?tstart=0
Firewall = Crash http://kb2.adobe.com/cps/857/cpsid_85711.html
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all program installs
2 - 320G WD Win7 swap file and video project files
3 - 1T WD all video files... input & output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
Trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
You as a person cannot do both at the same time with the same hand
A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708?tstart=0 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for video editing
Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208?tstart=0 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433?tstart=0 use USB externals for editing
A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used this eSata Dock... for reference only, YMMV and all the usual disclaimers
http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

Premiere Element Freezes When Tried to Burn DVD

My computer meets and exceeds the requirements for Premiere Element 4. It also has about 50 GB of free disk space. I put together a file (about 30 minutes) consisting of stills and video clips, sound tracks, effects, and transition. When I tried to burn a DVD the first time, the program froze at the first instance of "burn" after completion of encoding and compiling. I removed Premiere Element and then reloaded it. I was able to burn a DVD. When I tried to burn again after making a minor change (to some text on still images), I then experienced the same problem even though with the same remove/reload routine.
From your website, I tried to sort out if the problem was due to my project or my computer system. I could create a DVD folder of a simple file but not a folder for my project. So it seemed that my project file was the problem. I then took the suggested approach, i.e. to make DVD folders of segments of my project and they all worked.
Finally, I was able to export my project to my hard disk as an AVI file and then load the file as a new project. Then burning a DVD was uneventful. The burned DVD showed that the file was about 1.6 GB in length.
Would appreciate your suggestions on how to identify the glitch that prevented me from burning a DVD in the straightforward manner. I might add that I had burned DVDs of projects of almost identical composition and length and had experienced no such problem.

From your description, it sounds like either the photos were larger than 1000x750 pixels in size and/or that you needed to clear your Media Cache (in Premiere Elements Edit/Preferences).

Premiere elements freeze

When I use more then 10 minutes of video (MP4 format, 640*480 60bps),
the software freezes.
My PC configuration seems to meet the requirements,
AMD 64 X2 4200+ 2.21 GHz, internal memory of 2 GB.
Regards,
Erik

Run Task Manager while editing and watch the total memory. In my experience running PE on XP Pro (32 bit), if the total memory figure gets to about 1.4GB for any reason (and editing lots of MP4s will do it), PE can either crash or freeze or get very flakey. You can even get into a situation where it will let you add clips and then the resulting project will crash PE. If you or PE saved just before it crashed, you may find that you can no longer open the project without PE crashing right away.
I have found that if I have another program open in the background, switching focus to it and then back to PE can often free up memory for a while.
Note that this is independant of the amount of physical RAM you have in the system. A 32 bit OS hands out 4GB of virtual RAM per application and that is split 50/50 between the application and system tasks so PE only gets 2GB to play with, no matter what.
I am experimenting with Windows 7 (64 bit) and things are smoother but near as I can tell, PE runs in 32 bit mode on a 64 bit OS so it can't take advantage of the additional memory space the OS can make available. I think Windows 7 gives it 3GB instead of 2GB though. Too bad, this is the one application I own that could REALLY use more memory (and I thought that a couple GB would be WAY more than I would ever need for any application). Oh, and I'm liking Windows 7.......
Paul

Premiere Elements 8 Initial Impressions

Premiere Elements 8 First Look: Part 1.
Photoshop Elements 8 and Premiere Elements 8 are now installed on my Windows XP SP3 with about available 1 GB RAM and 70 GB free hard drive space and the virtual memory controlled by the operating system…not great for a heavy duty project, but adequate to overview the programs.
1. Download & Installation. Both programs took about 3 ½ hours to download, using high speed DSL. Premiere Elements 8 downloaded and installed without problems. Installation went much quicker. But, Photoshop Elements 8 download did present challenges, first, it kept downloading Premiere Elements 8 instead of Photoshop Elements 8. Finally in the early hours of the morning, the download from the Adobe site was named Photoshop Elements 8. Great, except, once downloaded it would not launch. The launcher did not know what to do with the .7z file. Download and use of WinZip took care of that. My default browser Mozilla Firefox was worthless for the download of either Photoshop Elements 8 or Premiere Elements 8, but no problems with my Internet Explorer 6. I had this same problem with the Photoshop Elements 7/Premiere Elements 7 downloads last year.
2. Premiere Elements 8
a. Organizer. I would take exception to Steve Grisetti’s picture of the Organizer in “What’s new in Premiere Elements 8?”, but maybe I was overly optimistic by “The most visible change to version 8 is that the Organizer is no longer a sub-program of Premiere Elements and Photoshop Elements. It now lives as its own, separate, pretty much independent program – behaving more than ever like its professional big brother, Adobe Bridge.” He went on to say “In version 8, both programs have equal access to a single, full-featured Organizer.”
Here is my dilemma for some who want a separate video and photo catalog. If you had Photoshop Elements 7/Premiere Elements 7, you could create additional catalogs in Photoshop Elements 7. Premiere Elements 7 could use one of these catalogs, but could not create new catalogs. So then, you could have a photo catalog displaying in the Photoshop Elements 7 Organizer and a video catalog displaying when you opened Premiere Elements 7. You cannot do that anymore, and File Menu/Catalog is gone in Premiere Elements 8. You still cannot create catalogs in Premiere Elements 8, so, if you just have Premiere Elements 8, you have ONE catalog. If you have Photoshop Elements 8 and Premiere Elements 8, you can create additional catalogs in Photoshop Elements 8 that can be used in Premiere Elements 8, but these programs will display the same ONE catalog.
b. Project Presets. The “New Preset” button is gone. The categories of the presets for NTSC and PAL remain the same: AVCHD, DV, “Hard Disk, Flash Memory Camcorder”, HDV. However, two choices have been added to the “Hard Disk, Flash Memory Camcorder” categories. Now we have HD 1080i30, HD 1080i30 (60i), Standard, and Widescreen. Here I have a problem reconciling the names and the descriptions. It was my understanding, in Premiere Elements 7 for standard and widescreen in this category, this preset category reverses the Fields: from Upper Field First to Lower Field First in Premiere Elements edits. So, now with these new choices described as follows:
HD 1080i30: 1920 x 1080i; pixel aspect ratio = square pixels (1.0); camcorders like JVC GZ-HD7; 16:9 interlaced HD video at 29:97 frames per second.
HD 1080i30 (60i): HD video from 1440 x 1080i camcorders; 16:9 interlaced HD video at 29:97 frames per second HDV 1080i Anamorphic.
When thinking HD 1080i30 preset….the JVC camcorder captures to a progressive sensor, assumed at 30 frames per second, and can record to it’s built in hard drive as 1920 x 1080i with 30 frames per second each frame with 2 fields. So, what prevents us from calling this preset HD 1080i30 (30p) Square Pixel?
When thinking HD 1080i30 (60i))…the camcorder involved captures to an interlaced sensor at 60 fields per second, and can record to it media as 1440 x 1080 with 30 frames per second, using a HD Anamorphic. So, what prevents us from calling this preset HD 1080i30 (60i) Anamorphic?
When I start comparing preset choices, the only reason for using these “Hard Disk, Flash Memory Camcorder” new choices appears to be, like for standard and widescreen, to have the Fields reversed. Do you agree? Any comments on the nomenclature for these new preset choices?
3. Adobe Folder, folders and files
If you go to the default location of the Adobe Folder (My Documents\Premiere Elements\8.0), there are some differences there:
For Premiere Elements 7 and earlier versions there were:
Adobe Premiere Elements Previews Folder
Encoded Files Folder
Media Cache Folder that piled up with conformed audio files (.cfa and .pek)
Project Prel file
Styles Folder
And sometimes 2 .log files
Now in Premiere Elements 8, the Media Cache Folder is gone and we have the arrangement:
Adobe Premiere Elements Previews Folder
CA Object Track Results
Encoded Files
Layouts
Styles Folder
(You no longer see the endless conforming of DVD Menus (not even used) at the beginning of the project. But, I am still trying to figure out what they did with the conformed audio files (.cfa and .pek). More on that next time, along with Premiere Elements 8 Exports as well as Photoshop Elements 8/Premiere Elements 8 intergration.
ATR

I have not gotten to Part 3 yet. This is an add on to the last add on.
I tried to find the Premiere Elements 8 Read Me file since those Read Me files usually contain "Known Bug Messages". I could not find that Adobe had put it online, but I did dig it out of the try out download folder. Here is the excerpt on Premiere Elements 8 known bugs/issues:
Adobe Premiere Elements 8.0 Known Issues
Importing Adobe Premiere Elements 3.0 and 4.0 Projects
• Effect keyframes in Premiere elements 3.0 projects may not import correctly
Capturing and Importing Video
DV Device control will be disabled and capture will not proceed normally if sound card is not present or offline.
·         If capture is interrupted by a system event such as switching users, locking the system, or the screensaver, the duration of the captured file will be much shorter than expected. It is recommended to disable the screensaver before starting capture, and to avoid any actions that may interfere with the capture.
·         For live capture from DV camcorders, you must first disable scene detect.
·         When importing some Flash files a “Macromedia Flash Player security" message reading “Flash player has stopped potentially unsafe operation" may appear. Click “OK”, and the file will import normally.
·         When capturing form HDV camcorders you may see interlace lines in the preview window, The interlace lines do not appear in the captured video
·         Divx files may not be imported properly and sometimes import only audio or video part of it
·         After completing time-lapse capture, it may take some time for the organizer to update and display the thumbnails for the captured files. Still images captured using Stop Motion are not added to the organizer.
·         Importing media from some devices requires that the drivers provided with devices are installed
·         Stop Motion capture is not supported for HDV camcorders.
Organizer
•       When reconnecting missing media, each grouped scene must be reconnected individually
Edit
·         If issues are seen with color in preview, switch to CPU playback mode by un-checking “Enable GPU Playback” checkbox in Edit>preferences>General and restart application after saving your project.
·         Generation of thumbnails for DVD scene menus may take longer than expected when using HDV content.
·         Organizer may exhibit performance issues with large catalogs (5000-10,000 files )
·         With some GPU cards enabling “Accelerated GPU Effects” may cause the preview to be zoomed in.
·         Voice over narration may not be recorded using a mono USB microphone
·         When previewing audio mixes, pops may be heard as the CTI passes form one clip to the next. These pops will not appear in your exported movie
Audio mixer sliders may become “sticky” when mixing clips that have been time stretched
·         [Japanese & Chinese Simplified SPECIFIC] When application is installed to path that contains double byte characters path, GPU effects/transition will not function.
·         [Japanese SPECIFIC] Inputting ¥ symbol in Menu templates produces a backslash ( \ )
Photoshop Elements Integration
• In Photoshop Elements, choosing “Edit in Adobe Premiere Elements” may not bring the Adobe Premiere Elements window to the foreground.
• If a Photoshop Elements slideshow is sent to Adobe Premiere Elements, further edits in Photoshop Elements will not be reflected in Adobe Premiere Elements.
• Images saved in Photoshop Elements in BMP mode using the Advanced Settings cannot be imported into Adobe Premiere Elements. This includes images created using Adobe Premiere Elements Freeze Frame function and sent to Photoshop Elements for editing. If the image is saved using Photoshop Elements Advanced Settings, it cannot be returned to Adobe Premiere Elements, and as result, the original, unedited Freeze Frame image will be used.
• Send to Premiere Elements 8.0 will not work from older versions of Photoshop Elements
Exporting Movies
• Export of movies to the root directory of any drive (e.g. D:\) may fail.
• When exporting movies over one hour to MPEG2 format, the render dialog may continue to be displayed for a period of time after the render progress bar appears to have completed. Rendering is still occurring until the render dialog boxes closes. Clicking Cancel before the render dialog box closes will interrupt this process, and your export file will not be created
• For play back on a PSP, movies must include both audio and video. Movies exported with video only or audio only will not play back on the PSP.
• Archival of projects with Type 1 DV-AVI files is not supported.
• If standard definition menu templates are used when burning to Bluray, menu images s will appear of low quality
• When attempting to burn a Bluray disc to a previously burned disc, you will see an error message indicating that the disc is incompatible, instead of an error message indicating the disc is full.
• Movies exported in H.264 format may have a few white frames added to the end
• Movies exported in MPEG2 format may be a few frames shorter than the original movie
This seems to answer my question about Photoshop Elements 8/Premiere Element 8 integration regarding slideshows, but may be of more widespread interest to others for the other "known bugs" cited by Adobe.
ATR

Rendered video in Premiere Elements 13 freezes...

Hello all, this is my first Premiere Elements software since 1.0 lol. Anyway, before I render a video it plays nice and smooth. After I render it, the video playback freezes while the audio continues to play. How do I fix this? I have an i7-410U 2 Ghz CPU, an Nvidia GeForce 840M 2 GB video card, 8 GB of memory, 900 GB of free space on my HDD, and Windows 8.1. Thanks for your help.

AndyD74
Thanks for the follow up replies.
Your Edit Menu/Project Settings/General readings suggest that you or the project have not set the correct project preset for the project. If the Canon is the major source of your Timeline content, then the project should not be 1080i (the project's default). It should be
NTSC
DSLR
1080p
DSLR [email protected]
You are going to have to go to a new project to correct that situation. You cannot change the project preset in 13/13.1 once the project preset has been established.
If the project (automatically) is not giving you the correct project preset, then you need to set it yourself (manually) before you import the source media.
File Menu/New/Project and Change Settings
In Change Settings, set for the project preset mentioned above. OK out of there.
In the New Project dialog that appears, rename the project and make sure there is a check mark next to "Force Selected Project Setting on This Project". OK out of there.
Then in the workspace, import your source media with Add Media/
Another factor is the custom made intro that I created in Aurora3d Title Animation. What are its properties and how do they compare with those of the Canon's 1080p29.97. If you remove the Title Animation from the Timeline, do the problems disappear even with the DSLR project preset pointed to?
Please review and consider.
Thank you.
ATR

Adobe Premiere Elements 10 on Mac OS 10.7.2 - Hanging and Freezing

Hello there,
While I'm not very knowlegable about video editing software, I do use Premiere Elements 10 to edit videos for YouTube. I recently have been able to record using a device which records in 1080i, 29.97fps and saves as an mp4 file format. I've been trying to edit these files (which can be up to an hour long) in Premiere Elements; however, as soon as a video file from this recorder is imported and dragged into the project, it hangs and freezes. Sometimes, the hang happens when "conforming" the video file; other times it happens when trying to preview the video.
My theory is that it is due to the file format, or because of the sheer size of the file. The files can be several GBs.
I have tried to reinstall the program, but this hasn't worked.
Is there any advice you could give me?
Thanks,
LiamWatson28.

Hey Bill, thanks for the quick response.
It does use the H.264 CODEC. The project preset I'm using is NTSC-AVCHD-Full HD 1080i 30, although when I import the video to the project, I sometimes get a dialog box telling me that the project settings can be matched to the imported video, which I allow it to do. I have around 250GB of free space on my HDD. I allow the video and audio to conform and such on importing, I do not try to edit the video/audio while it is conforming. I'd also like to add that all files are transferred onto the HDD before the edit.
My specs:
MacBook Pro 13" (Late 2011) running Mac OS 10.7.4 (Lion) I apologise, I had this wrong in the title and the original post.
Intel Core i5 2.4GHz Dual-Core
8GB RAM
500GB SATA HDD
Intel HD3000 Integrated Graphics (if that's any help)
If there's anything else I need to provide, please let me know.
EDIT: I just tested editing a 10 minute video with the same file format and project preset, and, while it was hanging as frequently, it would only be for up to 5 seconds. Compared to the 50 minute video I was trying to edit, the hangs were much longer, sometimes becoming freezes. I know that if there aren't any immediate fixes and using the same video settings, I'll have to reduce the file size by reducing the length of the video, so cutting more frequently rather than recording long stretches.
Thanks,
LiamWatson28.

Premiere Elements 3 Freezes on startup in Windows 7

I just loaded Premiere Elements 3 on a laptop with Windows 7 and it freezes on startup. I can't find any reference to drivers for Windows 7. I've used PE3 satisfactorily with Windows XP and want to continue to use it. Does anyone have a solution that doesn't involve upgrading to a later version or switching to another video editing program? I've already uninstalled and reinstalled.

Thanks for all three responses. Long story short: I've made progress to where Premiere Elements 7 now freezes *after* startup in Windows 7.
Neale: It's Windows Home Premium on a Sony VGN-NW270F with an Intel Core2 Duo T6600 2.2 GHz processor, with 4GB of memory. I hope this additional information is helpful in diagnosing my problems with PE3 version 3.02 and Windows 7.
Steve: I found I already had PE3 Version 3.02, so that was not the problem. However, I did uninstall and re-install, with no better results. I then poked around in the Windows 7 Help files and stumbled across the misnamed "Compatibility Manager" (it's really an "Incompatibility Manager"). When I set PE3 to run under XP Service Pack 2, PE3 finally started up. I then found I could load video files and edit them. But, after working on this for a few days, I tried to use the Transitions and Effects Button. That invariably sends PE3 off to La La Land, which only a power off will fix (I haven't had to power off so many times since I used Windows 95 and the early DOS systems, which doesn't seem like progress.) So far, I haven't found a solution to this new freeze problem. Any suggestions as to what might make PE3 work properly?
You say that PE3 is a relatively old version of the program. Well, not that old -- "old" programs dated 2007 should work on operating systems released only two years later. However, I haven't upgraded from PE3 because it worked really well on my XP machine and subsequent releases of PE appear to be buggy. From what I've read in the Forum here, I wouldn't upgrade to PE8 because even that version doesn't seem to work well with Windows 7. I've wasted enough time on this already.
John: Unfortunately, I just have Windows 7 Home Premium, the plain vanilla OS. So far, I am thoroughly unimpressed with Windows 7. New operating systems are supposed to bring advantages, not be incapable of running programs that ran under previous operating systems.
Thanks,
George

Am trying to reinstall photoshop elements/premiere elements 9 back on my pc but when it gets to installing shared technologies it freezes and then rolls back.

I don't know what is going on with this. Photoshop worked but the premiere elements suddenly kept freezing so I un installed and am trying to reinstall but keep having the same issue. This is from a purchased dvd set. At one point when it got to this phase, the dvd started making an odd noise then roll back. I try again and again with no odd noise but still the same issue. It's not the pc I've had that remotely checked and other stuff installs. What gives? I NEED this fixed pronto

glenda178
What computer operating system is your Premiere Elements 9.0/9.0.1 running on? For now, for the details below, I will assume Windows 7, 8, or 8.1 64 bit.
You are experiencing the known Shared Technology installation error syndrome which can hit any version of Premiere Elements on any computer operating system. There is no one fix. Lots of home remedies.
The fix that has worked for me consistently lately is this:
Local Disc C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder is the OOBE Folder. Rename the OOBE Folder from OOBE to OLDOOBE. Close out of there and try for the Premiere Elements 9 installation again. (Do not forget to do the Premiere Elements 9.0.1 Update after you have finished the Premiere Elements 9 installation.)
The following is a sampling of what some others have gone through with this particular error
Re: Premiere Elements 11 "installing Shared Technologies" error during install
Please let us know the outcome. We will think about this some more depending on your results.
Thank you.
ATR

What can be done to correct slow video or freezing in Adobe Premiere Elements 12? Sound plays fine but the video is too slow to even start a project.

Sound plays fine but the video is too slow to even start a project.

film78
On what computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 yet? If not, please do so by using an opened project's Help Menu/Update.
Not enough information in order to help you.
Looking for
1. Properties of source media (including file extension and brand/model/settings of camera that recorded the video).
2. Is problem restricted to one particular file in one particular project? What happens if you start a new project? What is the
duration and size of the project when performance is slow and freezing sets in? What are you doing in the program when this happens?
3. Using a pen and tablet device instead of a mouse?
4. Does problem exist if antivirus and firewall(s) are disabled?
5. Please describe computer environment, including dating on video card/graphics card driver version. Did you install the program to the
default Local Disk C? Where are the Scratch Disks directed and how much free space there?
Lots more questions, but let us start here and then decide what next based on your reply.
Thank you.
ATR

Premiere Elements 7 freeze/restart

hi
we just set up a new system:
mb: gigabyte ex58-ds4
cpu: intel core i7-920
ram: 4 gigs corsair
gpu: sapphire hd 4870, 512mb gddr5
hd: 2x750 samsung on intel on-board raid 0
os: vista 64-bit business
there's newest driver for each piece of hardware, including chipset drivers, sata-raid drivers and a bios update for the mainboard. we are using a sony HDR-SR11E and recorded some full HD content. adobe photoshop elements 7 works fine. premiere elements works fine, until all the footage is copied to the local hd on the desktop.
the system totally freezes only seconds after starting to work. the error can't be reproduced exactly, no matter what i do (drag'n'drop clips to the scene view, dragging in-out-indicators or rendering), the crashes keep coming up. the only similarity is that it only crashes when something's happening, while the program is idle it doesn't crash.
by totally freezing i mean there's no kind of response, even the hd noise stops (if there was any). sometimes the system simply resets itself.
anyone else with the same kind of problems? obviously, the program can't be used the way it works now.
thx elfi

well, i feel like since it's been almost 2 months it is time for a status report. here's what i did:
- i made contact with the adobe support
- i endured the 23 step program of http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404998
- i toiled myself through the hassle of trying different video formats
- i saw a bright light as .avi footage from my old DV-cam worked, and then got slapped in the face by simple jpegs freezing the program
- i anxiously waited for replies
- i sent several log-files to "them-who-must-not-be-named"
- i was told to use the one tool called "GSpot" to detect and eliminate codec conflicts
- i received no satisfaction by using GSpot
- i tried the application on a different 32 bit xp system without problems
- i was told, that now that the problem only occurs on 64 bit vista, i won't receive any help from the mighty support anymore, because it isn't certified for 64 bit vista
- i said: "the package claims that thee program supports vista, this includes 64 bit vista! why is there no technical support for me now?"
- they replied: "it is NOT true that vista 64 bit is not supported! PE7 just isn't CERTIFIED for 64 bit systems, thus us can give no more support as long as thou uses a 64 bit system!"
- i took the one product and threw it into the fires of mount doom
at least i'm about to. personally i think this is a total ripoff, now i have to downgrade to a 32 bit OS, which will require another 100 bucks for a new windows xp, or i switch to another tool, which requires relearning a new tool. and what if it is some incompatibility between the software and some hardware and not 64 bit related? i should pay microsoft to get support from adobe?
i'm very well aware that there can be problems with new hardware in combination with new software, but that they basically cut the support off and force me to deal with the problem by reinvesting into a downgrade is an outrage.
besides, there are quite a lot of posts on the internet from a lot of people having similar problems to mine, and yet adobe doesn't seem to release any kind of fix. from what i've heard they didn't do it for any of the older versions either.
this will definitely be my last "beta-test" for adobe, just because you are suddenly releasing programs for reasonable prices doesn't mean that they shouldn't be finished.
cboe for Elfriede

DVD burned in Premiere Elements 4 freezes on playback

I have a Dell with Windows Vista Home Premium and I use Adobe Premiere Elements 4.0 for video editing. Recently, I've encounterd a problem with my burned DVDs freezing during playback, especially near menu markers, on a variety of stand alone DVD players.
I've been searching various forums to find a solution. I was told it was a problem with cheap media so I've tried various name brands on the DVDs with no cure. I was told to reduce the burn speed on the DVD recorder, but I have no idea how to change the burn speed on the DVD recorder I was also told to burn the project to a DVD folder and then import it into the software thant came with the DVD recorder. I burned the PE4 project to a DVD folder but can't figure out how to open it in Roxio Easy Media Creator 9 in order to try a different burning software.
So how do I change burn speed on the PC's DVD recorder? How do I open the PE4 project in Roxio? Can anyone recommend another solution?
Message was edited by: ReeltoReelTreasures

Don't discount any of the posted suggestions, but I work with VOB type files often, and here's what I found works best (for me any way).
When and if at all possible, always convert VOB type files to DV-AVI, then import this into PE for editing.
First you need to combine all the VOB's off of one DVD disc into one large VOB file.
This will eliminate the OOS (out-of-sync) issues you are seeing between audio and video.
View this link for details:
http://muvipix.com/phpBB3/viewtopic.php?f=38&t=2469
Once combined, then use Prism to convert the single VOB into the DV-AVI format.
Use this FAQ link for Prism or Win Movie Maker convert options:
http://forums.adobe.com/thread/415317?tstart=0
I have found large VOB and MPG files to be a challenge to work with within PE, but once converted via the method described, PE is very stabile and the editing experience goes up an order of magnatude.
Convert the VOB's, trust me on this one...

Why does my Premiere Elements 10 for mac freeze?

Why does my Premiere Elements 10 for mac freeze (makes spinning circle loading) and doesn't stop when I am asked to select my country/region? I already had trouble downloading it originally because there was an error downloading, and then the following image happens (note: the screenshot couldn't capture the spinning circle freeze, but just look at the "application not responding" message below):
Why does this happen? I downloaded and opened photoshop elements 10 (that came with the bundle) fine, but I can't open this.
For reference, I am using a mac book pro from 2012 that is 64bit on OS X 10.8.5.
Edit: Also, for the aforementioned error that I was getting earlier when installing, I would try to install and then half way through it said that the download failed. I had to follow the second method to fix in this link:
http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html

1000
I do not think we are in sync yet, but I will need to sign off soon. It is about 1 am where I am.
1. Not sure what you mean by 2 warranty licenses that the CD comes ith in the package.
If you purchased the Premiere Elements 10 Mac in boxed packaging, then you should have an installation disc and a purchased serial number. You cannot lose that. You can install and reinstall the program when you need to do so. There is no limit on uninstalling or reinstalling. The only limit is Adobe allows you to have your purchased serial number on no more than 2 of your computers. We can talk about it some more if necessary but there is a distinction between Deactivate and Uninstall. There has not been a limit on Deactivations in years.
Another approach if you think your installation files or disc is corrupt is to download tryout files from the following web site and then install from them and insert you purchased serial number at installation.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
You have to read the Note: Very Important Instructions very carefully otherwise you end up with Access Denied.
If you think that we are now in sync, then I would suggest
a. Delete the preference file (settings file)
or
b. Deactivate, uninstall, ccleaner run through, reinstall as per your instructions that worked for you.
I will be watching for further details in the morning. Hopefully some of the Premiere Elements Mac users will join the thread to give the Mac perspective to the situation.
Thanks.
ATR

Adobe Premiere Elements 10 Video Freezes After One Frame

Hi, so my Adobe product worked PERFECT for about a year now, then all of a sudden it just broke, When I put a file into it, it shows the First Frame and Freezes, the Audio plays as if the Video was showing, but the Video is just frozen. I don't know how to fix it, I've uninstalled and re-installed it, but nothing is helping.

Gameman625
What computer operating system is your Premiere Elements 10 running on, and what video card/graphics card
does your computer use? NVIDIA GeForce?
If so, please read the Announcement at the top of this forum regarding the Premiere Elements 10/NVIDIA issue
which forces the Premiere Elements 10 user to roll back the driver version to about May 2013 in order to get
Premiere Elements 10 to function properly. For your convenience, the following is a copy/paste of that
Announcement which describes the problem, gives how to information, and all the necessary details.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you
are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce
video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card
driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as
March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any
corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the
driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Once we have the video card/graphics card driver matter ruled in or out, we can decide what next if indicated.
More questions will follow including
a. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 10?
b. Are you running the program from a User Account with Administrative Privileges?
c. Does the problem exist with or without the antivirus and firewall(s) disabled?
Looking forward to your follow up.
Thank you.
ATR

Premiere Elements 10 on Vista freezes and shut down automatically.

I have a recently bought Adobe Premiere Elements 10 for Windows Vista. After initializing the software and start editing videos, in about 5 minutes it freezes, an error message pops-up and the program automatically shuts down. I have already uninstalled and reinstalled the software, and the license key is correct, but it insists in shut down automatically, what should I do?
PC settings:
160 gb Hard Drive/ 22gb free space
processor: Pentium Dual Core T4200 @ 2.00 ghz 2.00 ghz
RAM: 4 gb
Windows Vista 32 bit

My 3 hard drives to edit AVCHD are configured as...
1 - 320Gig Boot for Win7 64bit Pro and all program installs
2 - 320Gig data for Win7 paging swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folder and files
3 - 1Terabyte data for all video files... input & output files (*)
(*) for 4 drives, drive 3 all source files & drive 4 all output files
Search Microsoft to find out how to redirect your Windows paging swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
http://www.video2brain.com/en/videos-5353.htm
http://forums.adobe.com/thread/784220?tstart=0
Trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
You as a person cannot do both at the same time with the same hand
A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
Partition = Crash http://forums.adobe.com/thread/957286
I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing
Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing
A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers
http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

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