Premiere elements 12 hangs

Newly inmstalled Premiere elements 12 just hangs after 'new project' is selected. The start screen remains visible but no other window opens and nothing happens. 1 application and 3 processes are running:
Adobe Premiere Elements 12.exe
Adobe Premiere Elements.exe
Adobe QT32 Server.exe *32
Running Windows 7 pro upgraded from Vista 3 years ago. 64bit i7 procesor 8Gb mem.
No problems with any other applications.
Installation appeared to complete without problem. Uninstalled, reinstalled, same result.
Does Adobe have any support any more?

plinyEuropaea
Are you talking about "new project" in terms of Welcome Screen Video New Project or in terms of File Menu/New/Project?
I have found Premiere Elements 12 to be very problematic in getting "established". On two different operating system (Windows 7 64 bit and Windows 8.1 64 bit), I had an seemingly endless problem with
a. 1 to 2 minutes before opening via File Menu/New/Project
and
b. 1 to 3 minutes before closing of the project with or without saving it.
I would prefer to say that one thing resolved the problem. I tried "everything" and, when I was ready to retreat, it all worked as expected.
a. Besides running the program from a User Account with Administrative Privileges, right click the desktop icon for the program and select Run As Administrator.
b. Do a run through with ccleaner (regular cleaning and registry cleaning parts)
http://www.piriform.com/ccleaner
I experienced this project with no media imported. Is that the same in your case? If not, then we are going to need to get into the details of your project preset and the properties of what you are importing into the project. If you are saying that you cannot get into an opened project that is another matter.
Please review the above and then we can discuss all this and more in the morning.
Thank you.
ATR

Similar Messages

Premiere Elements hangs or crashes when importing .avi files

When making videos, I use .jpg and .avi files, since that's what my digital camera produces. Lately, if I start a new project, I can load the .jpg's, but when I attempt to load a .avi, the program (Premiere Elements 1, Windows XP, sp3) hangs. If I try to reopen an old project (all files are still there in the original locations), it looks like the program is starting to load the files, then I get an error message to the effect that "a serious error has occurred", and the program terminates. These are the same files from the same camera that have always loaded with no problem before.
There have been no hardware changes. The only software changes have been the update to XP (from sp2 to sp3), and periodic (unspecified) automatic software updates. Is Premiere Elements not compatible with sp3, or is something else going on? I need a clue as to where to look.

This is aimed a Premiere Pro, but may help
First, work through all of the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of that link
Pay special attention to Question 1 - the Codec used in the file
You say "avi from a digital camera" which usually means it is not DV AVI Type 2 file, but instead is some other compressed type of file hiding in an AVI wrapper
My GUESS would be that some update and messed with your codec entries in the Registry, and the codec you need is no longer properly registered

Premiere Elements freezing and closing after adding a Menu.

I have been making movies with Premiere Elements for awhile now. Ever since I started, I have had the same problem. It would hang, and eventually close on me. I then got the new version, PE8 a while back. Unfortunately, I still had the same problem.
I made an entire video having trouble with the freezing problem. But I put up with it and saved every few minutes. Now I get to the end and made the Menu pages. When I almost finished it, it closes on me. I keep trying to go back into it, with absolutely NO success! I have been dealing with this for a long time, so I am well aware of needing to turning off the internet and virus software with the realtime scanning. I also have been manually closing everything I can in my startup menu.
Every so often I restart to see if that helps, but no help. So, I have been looking at the conversations here for a while recently and have tried what I think is everything. I made sure I had the updated version of Elements 8. I updated everything, all the important and optional updates. Made sure my graphics card was up to date. I don't use QuickTime, but I updated it anyway. I ran Disc Cleanup and Defrag. I did the MsConfig disabling bonjour, apple mobile, ITunes, Reader. I had it boot without GUI. I even disabled the Windows Indexing feature.
Even after all that, every time I open PE8, I gives me the warning message that it is running low on memory! I don't know what else to do. Please help.
Now I know you all want to know what the details of my system are, so here it is.
Dell XPS 420
Windows Vista Home Premium
Service Pack 2
Intel Core Quad CPU Q9450 2.66 GHz
4.00 GB Ram
32 bit OS
600GB Hard Drive
207 Free disc space
My graphics card is an ATI Radeon HD 3600 Series with the driver version 8.850.0.0 Dated 4/19/2011.
I believe that is all that you need. If I forgot anything, please let me know.
Thanks for your help, Sharon

Only having one hard drive will mean that your computer will run SLOW, but that should not cause a shut-down
Premiere Elements Hang/Crash http://forums.adobe.com/thread/792580?tstart=0
Reset Preferences = Press/HOLD Ctrl+Alt+Shift while starting program
Read Bill Hunt on BSOD http://forums.adobe.com/thread/772169?tstart=0
Firewall = Crash http://kb2.adobe.com/cps/857/cpsid_85711.html
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all program installs
2 - 320G WD Win7 swap file and video project files
3 - 1T WD all video files... input & output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
Trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
You as a person cannot do both at the same time with the same hand
A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708?tstart=0 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for video editing
Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208?tstart=0 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433?tstart=0 use USB externals for editing
A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used this eSata Dock... for reference only, YMMV and all the usual disclaimers
http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

Premiere Elements 10 shutting down

I have had Premiere Elements 10 for about a month. The program keeps shutting down while I'm editing. I get a message that says "Premiere Elements has stopped working. Windows is looking for a solution." Then the program closes. I have called phone support twice. Each time, they've told me to change things (file names, etc) but the program continues to shut down without warning. Sometimes, I can use the program for 30 minutes or so before it begins, but once the program shuts down once - it will continue to shut down in a matter of a minute or two after I reopen it. Any ideas as to what this could be?

More information needed for someone to help... click these links and provided the requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
H.264 will NOT work inside an AVI wrapper http://forums.adobe.com/thread/854115
Premiere Elements Hang/Crash http://forums.adobe.com/thread/792580

Adobe Premiere Elements 7.0 hangs while exporting and during peak file generation.

I have Adobe Premiere Elements 7.0 (PRE7). I have a project which is using a single clip from a Mini-DV that was captured with Nero 8. Nero 8 was used because it was captured prior to installing PRE7. The file is 12GB and is on a USB disk drive because I don't have the space on my main hard drive (I have about 11GB free). My project doesn't do too much that's fancy. It merely uses about 20 minutes of the 60 minute Mini-DV captured AVI, and it uses simple transitions between each scene. I also have very simple titles at start and end. No themes or anything else.
I've seen two problems. 1) While editing the project, seemingly (but I'm not positive it's related) while the peek file was being generated, PRE7 would get into a state of using about 40% to 50% CPU, and it would not let me do anything else. The other problem, 2) While using "Share" to export the video to WMA for playback on PC (about 180MB estimated file size according to Adobe), the file is exported to about the last remaining 5 seconds, but then PRE7 goes into that mode of hanging with 40% to 50% CPU usage.
One time when it had this 50% CPU issue, I let it sit overnight, and the export was finished in the morning. The export that time was to a 90MB FLV for posting to the "web" according to the Share wizard. But when I was doing the above (issue #2), it went into the 50% CPU usage but didn't finish after waiting around 2 hours. Even if I were to let it sit that time, and it were to finish, it seems like something's wrong and that this is unacceptable.
When this happens, and PRE7 goes into 50% CPU utilization, there is no pacifier or percentage bar advancing. It usually happens near 100% finished. Only one time did it complete successfully after leaving it unattended at 90% complete for an extraordinary amount of time.
To recap:
C:\ hard drive ---> PRE7, my project.
E:\ USB drive ---> 12GB source AVI file and destination for export.
I saw elsewhere on this forum that someone imported a mini-dv captured AVI into Window Movie Maker and then exported it to Mini-DV from that app. This solved that person's problem with hanging during peak file creation. I had the 50% hang issue during peak file generation but I'm not sure it was related to peak file generation. A peak file was generated in a project which, when exported with share as mentioned above, still did the hang 50% CPU issue. Regardless, I will try the import/export/movemaker thing and report back but I've been trying enough things that I wanted to take a second to ask for assistance.
Does anyone have this issue, and is there a patch or fix?
I might be able to provide a user mode dump of the 50% CPU adobe process. There is some call stack information and I'm wondering if developers would want this info if they don't already have a solution/fix to this bug.
Thanks for any help.

I have some more info on the hang which I've been experiencing during export/share of a project which uses an AVI as its one main clip. Adobe Premiere Elements 7 (PRE7) appears to be hanging because it's looping endlessly in ImporterAVI.prm. I'm wondering if this info can be passed onto Adobe developers and/or if I can submit this information elsewhere for such processing. I also have a process dump file which might be helpful, not to mention the original project files.
I used Process Monitor to help analyze this situation, and prior to PRE7 getting into the endless loop, it appears to be reading from the AVI file little by little, and WMEncodingHelper.exe is writing out little by little to the destination file, both of which I would expect. When PRE7 gets to the end of the import/export, Process Monitor appears to show all the aforementioned disk activity ceasing. I see neither process reading or writing. This would be normal if the share/export procedure had completed. But PRE7 is not complete. It is hung and is operating at 50% CPU utilization.
Far below in this post are technical details which may be helpful to an Adobe developer determine why the importer could get into this endless loop. In those details, there is a jump instruction, "jb ImporterAVI!xImportEntry+0xf32", which will always jump if a particular compare always turns out a certain way. But in my review of the counters being compared, it never will get to a point of exiting. When I modify a flag (the carry flag) to be 0, the loop exits. When I did this, my export/share of my project completed successfully. So it was done, but for some reason, PRE7 was looping and looping in its AVI importor instead of completing the export (aka "Share").
I cannot say that this certainly indicates a bug with PRE7, but it seems to me that there's enough data for Adobe to be at least investigating this particular issue. I'm not the only person who has seen this as there was at least one other message describing the same problem which the user resolved by effectively re-creating the AVI file via a no-op import/export into and out of MovieMaker. My AVI also goes through MovieMaker, import/export, without a hitch.
In a sense, I view PRE7's "share" as essentially an import, processing of imported information (i.e., effects and transitions), and an export. It's an import of all clips into the project at the right times, a processing of all effects, and finally an export to a destination. I realize this is simplistic, but the point I'm making is I have a simple project with a single AVI, and it appears that the "import" portion of PRE7's Share option is choking on the only clip used by this project. I also don't have much but simple transitions and a beginning/ending title on the project, so I'm not thinking this use of PRE7 is much more than what I'm doing with MovieMaker when importing/exporting this AVI.
I fully agree that optimum hardware can be either required or critical for certain types of video editing, but PRE7 is a consumer program and I'm not using anything extensive about it and the symptoms are that PRE7 is looping on its import of a file other programs don't have a problem with. I already tried purchasing a 1TB external, which I'm glad I did, but I really think Adobe developers should look at this issue. There may be a problem with handling certain AVI clips used in a project when those clips come from certain sources. If there is an issue, perhaps it could warrant a fix that would make PRE7 more compatible with these other clips.
Does Adobe have a procedure for people to upload (or mail) projects and files to it so that they can troubleshoot why the importer gets into this state? I also mentioned earlier that I have a full user-mode dump of the process which may be of value to a dev. Can I submit this information anywhere?
Here are textual technical details:
Plug-in which loops: C:\Program Files\Adobe\Adobe Premiere Elements 7.0\Plug-ins\en_US\ImporterAVI.prm
The following are the instructions at the "bottom" of the loop which never ends. Below, I put "***" at the jump instruction I mentioned earler. If I force the carry flag to be 0 at that point, and the jump is skipped, the export completed successfully. Additionally, notice that [esp-0x1c] is 0x2000, and that both eax and edi are 0. When I see it loop, eax stays at 0 and never reaches 0x2000. I wonder if something about the AVI is causing values used by this importer to be such that it causes this endless loop, and if that's the case, and if such values are valid/good, I'm wondering if the importer can be fixed by being able to detect such values so as to not choke (if in fact it's an importer issue).
1239dda2 50 push eax
1239dda3 ffd1 call ecx
1239dda5 8b442424 mov eax,dword ptr [esp+24h]
1239dda9 015c2428 add dword ptr [esp+28h],ebx
1239ddad 03c7 add eax,edi
1239ddaf 83c410 add esp,10h
1239ddb2 3b44241c cmp eax,dword ptr [esp+1Ch]
1239ddb6 89442414 mov dword ptr [esp+14h],eax
; *** This is where it loops around and around.
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2)
ImporterAVI!xImportEntry+0x1040:
1239ddc0 8b542420 mov edx,dword ptr [esp+20h]
1239ddc4 52 push edx
1239ddc5 e810d40000 call ImporterAVI!xImportEntry+0xe45a (123ab1da)
1239ddca 83c404 add esp,4
ImporterAVI!xImportEntry+0x104d:
1239ddcd 5f pop edi
1239ddce 5e pop esi
1239ddcf 5d pop ebp
1239ddd0 33c0 xor eax,eax
1239ddd2 5b pop ebx
1239ddd3 83c428 add esp,28h
1239ddd6 c3 ret
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
3195d9b8 12387545 10590f9c 27c53e00 06b35ff6 ImporterAVI!xImportEntry+0x103a
3195d9ec 1239ea10 06b35ff6 00000000 27ad8a60 ImporterAVI+0x7545
3195da1c 1238aa31 06b3554b 00000000 7fdf0000 ImporterAVI!xImportEntry+0x1c90
00000000 00000000 00000000 00000000 00000000 ImporterAVI+0xaa31
[esp-1Ch]: 3195d9a0 00002000
eax=00000000 ebx=00000000 ecx=3195dbcc edx=00000000 esi=27ad8a60 edi=00000000
eip=1239ddba esp=3195d984 ebp=3c7ba50b iopl=0 nv up ei ng nz na pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000287
ImporterAVI!xImportEntry+0x103a:
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2) [br=1]

Adobe Premiere Elements 10 on Mac OS 10.7.2 - Hanging and Freezing

Hello there,
While I'm not very knowlegable about video editing software, I do use Premiere Elements 10 to edit videos for YouTube. I recently have been able to record using a device which records in 1080i, 29.97fps and saves as an mp4 file format. I've been trying to edit these files (which can be up to an hour long) in Premiere Elements; however, as soon as a video file from this recorder is imported and dragged into the project, it hangs and freezes. Sometimes, the hang happens when "conforming" the video file; other times it happens when trying to preview the video.
My theory is that it is due to the file format, or because of the sheer size of the file. The files can be several GBs.
I have tried to reinstall the program, but this hasn't worked.
Is there any advice you could give me?
Thanks,
LiamWatson28.

Hey Bill, thanks for the quick response.
It does use the H.264 CODEC. The project preset I'm using is NTSC-AVCHD-Full HD 1080i 30, although when I import the video to the project, I sometimes get a dialog box telling me that the project settings can be matched to the imported video, which I allow it to do. I have around 250GB of free space on my HDD. I allow the video and audio to conform and such on importing, I do not try to edit the video/audio while it is conforming. I'd also like to add that all files are transferred onto the HDD before the edit.
My specs:
MacBook Pro 13" (Late 2011) running Mac OS 10.7.4 (Lion) I apologise, I had this wrong in the title and the original post.
Intel Core i5 2.4GHz Dual-Core
8GB RAM
500GB SATA HDD
Intel HD3000 Integrated Graphics (if that's any help)
If there's anything else I need to provide, please let me know.
EDIT: I just tested editing a 10 minute video with the same file format and project preset, and, while it was hanging as frequently, it would only be for up to 5 seconds. Compared to the 50 minute video I was trying to edit, the hangs were much longer, sometimes becoming freezes. I know that if there aren't any immediate fixes and using the same video settings, I'll have to reduce the file size by reducing the length of the video, so cutting more frequently rather than recording long stretches.
Thanks,
LiamWatson28.

Background Task on Adobe Photoshop Elements and Adobe Premiere Elements Organizer "hangs"

I recently upgraded my software from Elements 10 to Elements 12 and had a bit of trouble. Apparently both 10 and 12 have a way of launching an executable in the background which tends to get "stuck" on my system. I believe the problem may be related to the network configuration and software mix I live with, but I need to confirm my suspecions and find a way to control the problem. Here is what I know... I have always experienced a lot of problems using Elements with my NAS device which is a 1TB usb 2.0 connected disk system attached to my Linksys E3000 Router. When I got the router, the BIOS software did not correctly support NTFS file systems, but subsequent updates eventually made this possible if you formatted the removable drive on a system in NTFS, you could then hang it on the router and "see" the contents, serve them via Windows Media Player, or iTunes, etc., etc. from a computer atteched to the network, or via wirless directly off the router. I archived all my photos out on this file system and have successfully indexed it for use with Adobe Photoshop Elements and Adobe Premiere Elements Organizer, but... When I went to install Elements 12 software I tried to install it without first removing Elements 10, and on a system which had run Elements 10 since the last full reoboot. During the install of 12 under "shared services install" the installation process "Hung" on a background task with a name like "AdobeElementsAnalyzer.exe" which only shows up in Windows 7 task manager as a running process, not as a full program, but because the file was locked by the system, the install hung. I eventually figured out that I needed to start the install of Elements 12 software immediately after having rebooted so that this program was not present in the background, and succeeded in completing an install of Elements 12 on my Windows 7 X64 system. This system required a "special" software download for Premiere Elements, but not for Photoshop Elements which is only apparently avaliable under 32bit emulation mode. I finally got the "shared components" portion of the X64 Premiere Elements to complete an install, and then set about verifying the onversion/upgrade of the indexes to my photos and video stored out on the NAS. The same rogue task which prevented me from doing the install showed up agian, taking all the system resources away from my dual processor Intel chip and refusing to let go. I was forced to terminate it from the task manager. I strongly suspect that my "issues" are in part due to the extrordinary network latency imposed by the drive connection I'm using to index my photos and videos, and I'm looking for a better approach to using the editors against my master catalog of files, as well as figruing out just what I need to do to insure that all the files I have stored on the drive are accessible by the organizer when I need to pull a copy to work on.
A complication is that I have two "legacy" Windows XP systems on my network, a reasonably fast Windows Vista Business desktop, and the Windows 7 X64 processor system which is the most powerful system I have. The Windows file security enhancements to NTFS changed from XP, to Vista, to Windows 7, so files which get saved to the NAS disk inherit a variety of different levels of security under windows. I have occasionally gone to one of my old XP boxes and "wiped" the security settings by resetting everything via Windows XP. Because the NAS is so slow, this process can take several hours and must not be interrupted by attempts to do anything affecting the NAS by any of my other networked computers. To avoid problems with my photo archive, it makes sense to me to do all my editing on copies which have been extracted from the NAS archive and stored on the C: drive (boot drive) of my Win X64 system.
What I seriously need to know is this: When/If I define a "watched" portion of my file system, rather than taking the time to manually import every little change to my photo archives, can I expect the Photoshop Elements Organizer to work properly as long as everything stored on the NAS is stored via the same system which runs Elements with the same active "user" in control so that all the windows 7 file security settings putting stuff on the mapped NAS drive remain properly secured under Win 7 X64? Frankly I don't care if the files appear "read only" to every other system and identity on my network, but I do need to be able to "see" them. I have been able to view slide shows and movies stored on the NAS via both my networked iPad, my Apple TV, and using Samsung's funky android and Windows compatible software. Frankly, I doubt that Microsoft or Apple has full understanding and control of the environment where there is no host "server" other than the eprom based stuff my Linksys E3000 loads to emulate early Windows Media Management architecture, but I mange to get it to work as long as I don't try anything sophisticated with the file permissions. As a fall back, can I expect individual "imported" bits out on the NAS to remain stable if indexed and used only by the Elements Organizer running on my Win 7 X64 system?
I am seriously considering converting an old WinXP desktop into a UNIX box which could be configured as a "Server" for everything stored on the NAS and be done with my problems in return for the power required to run the server all the time so stuff is there when I need it. Any recommendations?
Message was edited by: [email protected]

Adobe hasn't said whether it officially supports PSE 7 on Windows 7. But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now. This is all very preliminary, and we'll learn more as more people post here.

Adobe Premiere Elements 8 Hangs Crashes Errors - Vista 32

Hi,
First I'll admit i'm no pro (obviously why im using elements), so if im doing something amatuerish it's because i'm not a professional.
I remember using adobe premiere elements 3 a while ago, and it ran fine.
I just bought Premiere Elements 8 and it's crashed more than any program i've ever used. Ive been to many forums to address the issues however there seems to be no solution in site (especially given that their support seems to be down at the moment).
The first "weird" issue is that I get a little red X that appears at the lower left portion of the screen and when I click on it it says that my preformance will be poor because my graphics card isn't working properly. This is not true as my Dual Nvidia 9800GT cards are working fine. (I have sli turned off for the record because of a conflict with Cubase). So I don't know what this means. But I did notice something odd in my windows video display options I have 1 montor enabled but I see 3 grayed out disabled monitors even thought I only have 1 plugged in. (I was using an additional one but it's unplugged currently)
My most common issue is with hanging that won't end. This usually happens when I apply a change to a file and trim it, or move it almost always in the timeline. The progrom just closes all together when I edit still images from time to time especially when I overlap it with a video.
When the hangs happen my Cpu is at 12%ish, and I have ram available. Although Premiere uses a truckload!
Here are my project specs:
The preset project mode that I chose was HD (hard drive) video, widescreen 48k because the files are from my hard drive so I didn't know what to choose
Working with .mov files which were improperly formated from the source with regards to aspect and given to me so i had to stretch them out (could this be an issue?)
Using the standard Premiere sound driver, although I do have a focurite interface but i only use that for Cubase.
Backround rendering is on (seems to speed things up with regards to workflow)
Autoanalyzer is off
Computer specs:
Dell XPS 630i
Intel Core2duo 3.16 Ghz
4 Gigs of ram (although only 2.8 showing because of partition issues anyone have a solution?)
Windows Vista 32 home premium
Dual SLI Nvidia 9800GT graphics cards - Both rated at 512 memory (latest drivers, physex, and 3D have been uninstalled threaded optimization turned off)
Mcaffe security system
If anyone can figure anything out from what I wrote please let me know! thanks

Here's some basics (some of which you've already covered). Definitely disable McAfee realtime scanning while using PRE.:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
Use the GSpot Codec Information Utility to analyse the file and post screen image.
Post back here with the necessary information described here: Got a Problem? How to Get Started
As you've JUST bought PRE8 contact Adobe and get the complimentary upgrade to PRE9. Upgrade eligibility after new product announcement
Cheers,
Neale
Insanity is hereditary, you get it from your children

Premiere Elements 11 hangs when opening projects

I have a 64 bit HP ProBook 4740s with Premiere Elements 11 installed. I use my laptop 2 days a week and work from a desktop machine 3 days a week.
The laptop installation of PE11 hangs when I try to open projects but when plugging external hard drive into desktop the project opens fine.
All files are on the hard drive so it's not from missing files.
If I create a new project PE11 runs fine I then create another new project and it hangs
Really frustrated, even reinstalled - still same issues.

Martin-Evans1
We were pleased to learn that your problem was resolved by a just the Premiere Elements uninstall/reinstall
as you wrote in your post 2 and repeated your result in post 4.
As SG pointed out, the details of these issues are important to get at the core of the issues (whys) and expedite
matters to get you moving forward with your projects.
If the problem reoccurs, please get back to SG in this thread with details necessary to help you. In this instance we will not know if the problem was really with the install or rather with corruption of Premiere Elements settings file which could have been handled by deleting the Adobe Premiere Elements Prefs file or the whole folder in which it exists on the hard drive.
Continued success.
Thanks.
ATR

Premiere Elements 8.0.1 hangs

While editing in Timeline mode, the program hangs and I am unable to recover. The actual editing action I'm working is adding a title screen to the second video track and then I attempt to add another clip into Video Track 1. The preview playback screen turns white and the cursor turns into the Windows 7 wiaitng circle cursor. The program never returns to a usable state and after some time, Windows 7 prompts me to either terminate the program or continue to wait. This has been happening with both Background Rendering on and off. This has been happening everytime I use the application.
My system is a Core i5 running Win7 Pro 64-bit with 4GB memory and a separate 1.5TB drive that I assigned for use strictly for Premiere Elements. My graphics card is an ATI HD5750 and I have the latest ATI drivers (Catalyst 10.6) and Quicktime 7.6.6. All of my clips I'm working with are DV format captured from a camcorder. Clips playback fine in WMP, Quicktime and VLC.
Any tips or suggestions? Anyone experienced something similar and figured out a solution?
Thanks!
TK

I think I have isolated the cause of my problem to my hard drive itself. I'm not a 100% sure of it but I think that Premiere Elements was trying to do some disk I/O and the I/O activity would hang. I had been hearing some periodic clicking sounds coming from my drives and on an off chance I decided to isolate the drive that was generating the clicking sound and it turned out to be the drive I'm using for Elements. This is a Seagate drive so I ran all of their diagnostics tests (all tests passed) and it must have done something to the drive because the clicking sounds have stopped and Premiere Elements no longer hangs.
I did a quick google of the drive (ST31500541AS) and found that a lot of people have experienced the same problem though running diagnostics did not clear it up for everyone. Nearly everyone experienced a premature drive failure and I think mine is headed down that path as well. Running the diagnostics has bought me some time and I plan to swap it out from a different manufacturer.
I'm hoping that this indeed was the cause of my problem and I will post an update if otherwise.
Thanks for the help!
TK

Premiere Elements 10 Hangs at Loading Importerquicktim.prm then resets

I purchased the Premiere Elements 10, and uploaded it onto my 64 bit Windows 7 computer. It opens up the screen for "organizer, new project, open project" and when selecting New Project it opens a load screen, and then closes and goes back to the main screen after it gets to "loading importerquicktime.prm"
I just downloaded the newest quicktime, and still isn't working. I have AVG security software.
Can anyone help?

DougBairdComedy I would recommend posting your inquiry to the Premiere Elements forum. The users in that forum will be more familiar with the difficulties you have described.

Premiere Elements 10 Hangs at Loading Importerquicktime.prm then resets

I purchased the Premiere Elements 10, and installed all the discs onto my 64 bit Windows 7 computer. It opens up the screen for "organize, new project, open project" and when selecting New Project it opens a load screen, and then closes and goes back to the main screen after it gets to "loading importerquicktime.prm"
I just downloaded teh newest quicktime, and still isn't working
I have AVG security software.

This is what i found about my HP ProBook 6555b:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=id&prodNameI d=4174173&prodTypeId=321957&prodSeriesId=4174258&swLang=13&taskId=135&swEnvOID=4059#11360
ATI Video Driver and Control Panel
8.722.1-100408A-098374C
25 May 2010
121.3
56K: 4h
512K: 32m

Premiere Elements 2 hangs on Vista

I have recently purchased a Dell Inspiron PC with an Intel Quad Q8200 CPU, running Vista Home Premium SP1. I installed Premiere Elements 2.0 and have had nothing but trouble. I keep getting messages about not finding ad2mpegin.dll, although these are not coming from PE2. When I start PE2 and try to create a new project, I get the initial screen in no time. Then, however, I try to hit the Capture icon and my system freezes up till I reboot. I have waited half an hour but it stays frozen. HELP ...

Premiere Elements 2 is not certified for Vista.
The first version of Premiere Elements that will run on Vista is version 3.02. Sorry.

Premiere Elements 12 Startup Hangs.

We have a new Desktop with only Premiere Elements 12 installed on it. 1TB HD, 1GB Nvidia QuadroK600, 16 GB Mem, Intel Core i7 and Asus Sabertooth Z87 Motherboard. The drive has been defragmented and Indexing has been disabled. Why is it taking 40-50 seconds to load the Application? We have tried rebooting several times with the same results. Any suggestions?

plinyEuropaea
Are you talking about "new project" in terms of Welcome Screen Video New Project or in terms of File Menu/New/Project?
I have found Premiere Elements 12 to be very problematic in getting "established". On two different operating system (Windows 7 64 bit and Windows 8.1 64 bit), I had an seemingly endless problem with
a. 1 to 2 minutes before opening via File Menu/New/Project
and
b. 1 to 3 minutes before closing of the project with or without saving it.
I would prefer to say that one thing resolved the problem. I tried "everything" and, when I was ready to retreat, it all worked as expected.
a. Besides running the program from a User Account with Administrative Privileges, right click the desktop icon for the program and select Run As Administrator.
b. Do a run through with ccleaner (regular cleaning and registry cleaning parts)
http://www.piriform.com/ccleaner
I experienced this project with no media imported. Is that the same in your case? If not, then we are going to need to get into the details of your project preset and the properties of what you are importing into the project. If you are saying that you cannot get into an opened project that is another matter.
Please review the above and then we can discuss all this and more in the morning.
Thank you.
ATR

Is there a way to create and edit a video in portrait mode / 9:16 in Premiere Elements 12 or 13. Playback on an iPhone in portrait position.

I'm editing iPhone app video for posting as the first screen in the Apple app store. Required size for the video is 750:1334, 9:16. I there a way to setup the initial video in portrait mode? Many posts for how to rotate a specific clip, but I need the whole video in portrait position. How to accomplish this? I'm using Windows 7 and Premiere Elements 12 and now 13.

LaurieFrick
Thanks for giving this portrait Edit area monitor shape a look.
I have Windows 7 64 bit and Windows 8.1 64 bit and have done the work using Premiere Elements 12/12.1 on Windows 7 64 bit.
Here is a step by step
Find the DSLR [email protected] file
Local Disk C\Program Files\Adobe\Adobe Premiere Elements 12\Settings\SequencePresets\NTSC\DSLR\1080p\
And, in that 1080p Folder is the DSLR 1080p30@ 29.97.sqpreset file that you seek.
1. Copy the
DSLR 1080p30@ 29.9.sqpreset fileI
and paste it to the computer desktop in a newly created folder named 1920p.
2. Open the 1920p Folder and edit the ..sqpreset file in Notepad.
To do that right click the .sqpreset, and, from the pop up, select Open With and then Notepad.
3. In the Notepad document, you are going to edit in only 2 places for now, switching 1920 and 1080 to 1080 and 1920 at the top and bottom
sections of the Notepad document.
Then go specifically File Menu/Save of the Notepad document and hit Save.
4. At this point, you have the edited.sqpreset file in the 1920p Folder on the computer desktop.
(Change the name of the edited .sqpreset file so that it = DSLR [email protected])
Move the 1920p Folder from there to add it to the 1080p Folder, the location where you found the original .sqpreset file that you edited.
Close out of there.
5. Back in the Premiere Elements 12/12.1, manually set the project preset to the new project preset
6. When you import your 1080 x 1920 9:16 video file into the project and drag it into the Timeline, you should see
Note that there is no orange line over that Timeline content, indicating that you are seeing
the best possible preview of the image.
7. As I wrote before,
But, here is the hang up. If I render the Timeline content to get the best possible preview at the Edit level, the video in the Edit area monitor
squeezes in resulting in black borders to the left and right of the video image on screen.
But, otherwise I found I had no problems editing or exporting, just had to keep away from Timeline rendering for previewing after an edit. Need to find the missing ingredient for 100%.
I will be writing this up in my blog in a more organized fashion including how I got the project preset description in Change Settings to agree with the changes. Probably I will do that in the morning.
ATR

Premiere elements 12 hangs

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