Premiere Elements 12 MP4 Audio out of Sync

Hi, I have just purchased Premiere Elements 12 and im editing MP4's but it seems that for some reason when i import them into PE12 the audio and video is fine up to a certain point then for some reason the audio gets out of sync. But when i play the raw file in VLC its totally fine =\ Anyone have any ideas?
Windows 7 64 Bit with 64bit Version installed.
P.S It seems to just happen on longer videos around 10mins
The only way ive managed to fix this is ungroup the audio and video and cut the audio down so its in sync.. im not doing that every time. Pretty dissapointed with this software tbh =\

Gazi
This is not Adobe. This is a user to user forum.
If you want to contact Adobe, the way to do that is via its Adobe Chat for questions specific to Premiere Elements 12 (the current version, while it still is the current version).
This is the link to Adobe Chat for you to explore:
Contact Customer Care
NVIDIA Shadow Play that you are using, apparently for screen capture purposes, is a NVIDIA product. Have you contacted NVIDIA about its product which appears to be a "beta" version at that?
If you can supply more details about your source, perhaps I could spot the core of the issue. Properties from a video audio properties readout program such as MediaInfo would be very helpful in this regard. I find it curious that the properties readout that you post has no Video and Audio bitrate. The video compression shown appears to be H.264 and the audio format seems to be AAC. But what is the wrapper format as represented by the file extension of the file.
An aside....By the way, QuickTime is a requirement for Premiere Elements (any version). And it, like Premiere Elements needs to be run from a User Account with Administrative Privileges and often also with Run As Administrator applied.
Please clarify, you seem to be saying, that 4 or 5 months ago, you could work with "NVIDIA Shadow Play Beta" recorded video in Premiere Elements 12 without issue, but now you cannot?
a. Do you have the audio out of sync video issue with both the video recorded 4 or 5 months ago and the video recorded today?
b. Is the problem gone for both when you roll back the driver version to what it was 4 or 5 months ago.
The answers to both of those questions would be a good starting point.
ATR

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Export to mp4 audio out of sync

I have a .mov that I'm trying to export as mp4 for web streaming. Actually this is the 2nd I've done and the first went OK. But the 2nd one loses it's audio sync with the video. audio is slow and gets off by maybe 2minutes by the end of the 45 minutes. The .mov is fine but the sync problem is happening when I export to mp4
Here is what I've done:
I record a webinar w/screenrecord2 and first I tried quicktime pro export (Boy it took a long time!!) to mp4 w/default (H.264, 640x480) except slower frame rate and set for webstreaming. The audio sync was off.
I read something about hinting helping audio sync problems so I then tried export to a hinted .mov and then to mp4 and still not good audio sync.
Next I tried export the hinted .mov via Streamclip and it went much faster and better video quality than the export via quicktime pro but still the audio loses sync.
The .mov is about 2.5gig and 45 minutes long exported mp4's about 80meg
Any help is much appreciated!
Is there a way in quicktime pro that I can speed up the audio of the mp4 and get it back into sync??

Hi Robert, i just want to check you are actually going to be posting your material to a real streaming sever i.e quicktime streaming server, darwin server, helix server.
If not then you won't actually be streaming the file, i've been doing a lot of work on streaming servers recently and the first thing i found was that the term streaming is often misused. If you are only posting your file on to a web server for people to view then quicktime has something called quickstart which will allow you to watch the video as it downloads like youtube, this isn't streaming.
With regards to extensions i would be much more inclined to use .mov over .mp4, it will make life easier for your viewers because you can guarantee at some point real player will try and hijack the .mp4 extension for some of your viewers.
Cheers
PS: Can you post hwre the file originates from, it's possible the problem stems from further up the chain but only comes to light when the file is exported. I find editing in quicktime and then exporting can often be problematic.

Audio out of sync with elemental plugin, and slower than my i7!!!

Maaannn!!
I just got a PNY nvidia quadro 1800 with elemental accellerator plugin. I just transcoded 2 hours of HDV straight from premiere 4 with Adobe Media Encoder using the Elemental codec and the audio is out of sync. It plays out of sync on the Blu Ray disk, and in Encore4. The audio is perfectly synced in Premiere. I just did another project a week ago without the Elemental, using the default Main Concept encoder and the audio is perfect. I am pretty sure I have the latest version of the Elemental Accellerator because there is a button to check for updates and it says there are no updates available. Does anybody know what is wrong here?.
The transitions are getting messed up. I can see a small section with the audio synced, then the video repeats after a second throwing them out of sync. I also suspect that the Elemental accelerator does not process any faster than the default h.264 for Blu Ray encoder. I hope I did not waste my money on this nvidia quadro 1800..
Whoooaa! I just woke up and checked the transcoding time.. To transcode approximately 2 hours of HDV it took 6:35 (hr:mm) with the elemental accellerator and it took 5:09 with my i7 920 chip!! Was that nvidia card a waste of money, or what?!!! Between the slower speed and the audio out of sync, I'd say I made a BIG misteak.. Does anybody want to buy a PNY nvidia quadro 1800? it'll be on ebay very soon..
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Thanks Neil,
I don't think my audio interface has anything to do with it.. I am using Adobe Media Encoder for the export and the Audio interface's latency has nothing to do with it.. I see the source of the problem but not the solution.. The Elemental plugin is not working properly with the transitions in Premiere. The transitions are visibly botched and the sound is in sync for a partial second of each clip, then the video skips backward as the sound keeps playing. This happens on every clip after the transition.
Whatever you were talking about might have to do with some kind of real time export, but to where? I think Premiere might have some auto plugin delay compensation for audio tracks.. I dont think you even read my post.. My MOTU 896 Mk3 audio interface has a 128 sample buffer leaving a few milliseconds of latency, and I can set it as low as 64.. This still has nothing to do with my problem.. Thanks for your input..
I am curious to know what you thought I was capturing elemental streams and audio from my interface in real time to.. I was unaware of anything that works like that in this type of editing..
The bottom line is that my i7 chip gets the job done much faster than the quadro 1800, and that's a shame that I spent the money on the 1800.. On top of that it doesn't even work properly!!

Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files

I dowlnloaded Premiere Elements 4, and when I import mp4 files, the video plays but the audio will not. I've also tried to import .mov files, and an error message pops up that says "Codec missing or unavailable." I downloaded the latest version of Quicktime, but that didn't change anything. The files will play back on the video camera, but I"m having trouble with them on my computer. The audio on the mp4 files plays in Quicktime, but not the video, and vice versa when I import them into Elements. Any suggestions?

Does Quicktime Pro also edit .mov files on a PC?
Date: Wed, 27 Nov 2013 07:53:14 -0800
From: [email protected]
To: [email protected]
Subject: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    Re: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    created by Steve Grisetti in Premiere Elements - View the full discussion
Premiere Elements 4 pretty much works with tape-based digital video. That would be video from a miniDV or HDV tape-based camcorder. It doesn't handle other formats very well.
If you plan to edit MP4s, you definitely want to upgrade to a more current version of the program. If you can't install a current version of the program, you may need to address issues on your computer (such as an outdated operating system or underpowered hardware configuration).
Short of that, you could buy Quicktime Pro from Apple for $29. It will edit MP4s, even on a PC platform.
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Audio out of sync after import.

Hello. I've been doing some game recordings with Nvidia's new ShadowPlay. The recording says it is done in "1080p @ 60 FPS with H.264". The recorder outputs into a .mp4 file. When I watch the raw footage, it is all properly synced. However, when I import it into Premiere, it is always out of sync without fail. I know very very little about the program, and have been trying to learn as I go, but I can't seem to figure out how to re-sync it. For now I've been having to cut the sound into parts and adjust the rates manually to get it to sync back up, but this is insanely tedious.
If I can give any more information, just ask for it.

Sylfaen1 wrote:
I'm not entirely sure what all of these are, sorry. Source monitor is desynced. The default window in the top right corner where the clip is displayed is de-synced. Output is de-synced. I notice that the Video & audio are the same link in the timeline, but the audio cuts out early. I tried cutting out the blank audio and using the rate stretch tool, and that didn't help (not even sure if that's the right tool). I also noticed that the video in the timeline is longer than the original. I've managed to sync the start and ending using the rate stretch tool, but the middle parts are always still de-synced. It's driving me nuts.
Hi Sylfaen1,
In my experience, whenever anyone captures game play there is usually some framerate anomaly in the exporting process of the host application. You say your footage is 60fps and is .mp4, I would verify that. Right-click (or control click on Mac) and choose "Properties." See if your frame rate is indeed 60fps. If it is another frame rate, or is variable, you might have sync problems in Premiere Pro.
If that is the case, you will have to transcode the video to another format with a standard frame rate. You can use Adobe Media Encoder to do that.
Thanks,
Kevin

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HW SPECS: DELL XPS 600
Dual Core 3.0
8 Gig
1 TB internal
8 TB external Raid 0 Approx 350 MBs
Nvidia 8800 GT latest drivers
Win7 - 64bit
CAPUTRE
Mini DV (Sony)
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·         Premiere Pro
o    Version number         CS4
o    Installation language English
o    Updates applied        4.2.1
o    Project/sequence settings
·         Operating System
o    Name                        Windows 7 64 bit
o    Update/patch level     Enterprise
o    Installed language      English
o    Display resolution and color depth. 1920 X 1200 millions + colors
·         CPU type and speed              Intel Pentium D 3.0 Dual Core
·         Amount of memory (RAM)      8 GB
·         Video card
o    Manufacturer             NVida
o    Model                       GeForce 8800 GT
o    Driver version            8.17.11.9621     (1/11/2010)
o    Number of monitors (displays) in use. 1
·         Audio card
o    Manufacturer             Creative
o    Model                       SB Xfi
o    Driver version            6.0.1.1373         (6/3/2009)
·         Each hard drive's capacity and space remaining
o    Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
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·         4 disks (SATA 7200 250GB) Raid 0    Throughput 180 MPS
§ External uses Highpoint Rocket RAID SATA Controller
·         8 Disks (SATA 7200 1TB) Raid 5 Throughput 350MPS
CODEC - Used the Sherlock utility here's the output.
Codec Reporting Utility Output Text
Date and Time: 10-Mar-2010 20:50:13
System Information
Operating System = Unknown Professional (6.01.7600)
CPU Descriptor    = Intel(R) Pentium(R) D CPU 3.00GHz
CPU Clock Speed   = 2993 Mhz.
Total Memory      = 4095 Mb.
DirectX Version   = 10.0
WMI Version       = 7600.16385
ACM Version       = 5.00.0
Video Codecs
AVI Decompressor
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Quartz.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Quartz.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
AVI Draw
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Quartz.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Quartz.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
Blackmagic Design Decoder (DMO)
     FileVersion       = 7, 4, 0, 0
     CompanyName       = Blackmagic Design
     FileDescription   = DeckLink DirectShow DMO DLL
     InternalName      = VideoDMO
     LegalCopyright    = Copyright © 2003-2009 Blackmagic Design. All rights reserved.
     OriginalFileName = dmobmd.dll
     ProductName       = DeckLink
     ProductVersion    = 7.4
CineForm HD Codec V4.3.4
     FileVersion       = 4, 3, 4, 298
     CompanyName       = CineForm Inc.
     FileDescription   = CineForm VFW CODEC
     InternalName      = CFHD
     LegalCopyright    = Copyright © 2001-2008 CineForm Inc.
     OriginalFileName = cfhd.dll
     ProductName       = Aspect HD
     ProductVersion    = 5, 4, 6, 131
CineForm HD Decoder-2
     FileVersion       = 4, 3, 4, 298
     CompanyName       = CineForm Inc.
     FileDescription   = CineForm DirectShow Decoder
     InternalName      = CFDecode2
     LegalCopyright    = Copyright © 2001-2008 CineForm Inc.
     OriginalFileName = CFDecode2.ax
     ProductName       = Aspect HD
     ProductVersion    = 5, 4, 6, 131
CineForm HD Encoder
     FileVersion      = 4, 3, 4, 298
     CompanyName       = CineForm Inc.
     FileDescription   = CineForm DirectShow Encoder
     InternalName      = CFEncode
     LegalCopyright    = Copyright © 2001-2008 CineForm Inc.
     OriginalFileName = CFEncode.ax
     ProductName       = Aspect HD
     ProductVersion    = 5, 4, 6, 131
CineForm HD Encoder-2
     FileVersion       = 4, 3, 4, 298
     CompanyName       = CineForm Inc.
     FileDescription   = CineForm HD Encoder2
     InternalName      = CFEncoder2.ax
     LegalCopyright    = Copyright © 2001-2008 CineForm Inc.
     OriginalFileName = CFEncoder2.ax
     ProductName       =
     ProductVersion    = 5, 4, 6, 131
CineForm V210 Decoder
     FileVersion       = 1, 0, 1, 3
     CompanyName       = CineForm Inc
     FileDescription   = V210 Decoder
     InternalName      = V210Decoder
     LegalCopyright    = Copyright © 2004 CineForm Inc
     OriginalFileName = V210Decoder.ax
     ProductName       = Prospect HD
     ProductVersion    = 1, 0, 0, 18
CineForm YUV16 Converter
     FileVersion       = 1, 0, 2, 4
     CompanyName       = CineForm Inc.
     FileDescription   = YUV16Converter
     InternalName      = YUV16Converter
     LegalCopyright    = Copyright © 2001-2006 CineForm Inc.
     OriginalFileName = YUV16Converter.ax
     ProductName       = Aspect HD
     ProductVersion    = 5, 4, 6, 131
Cinepak Codec by Radius
     FileVersion       = 1.10.0.11
     CompanyName       = Radius Inc.
     FileDescription   = Cinepak® Codec
     InternalName      = iccvid
     LegalCopyright    = Copyright © 1992-1995 Radius Inc., All Rights Reserved
     OriginalFileName = iccvid.drv.mui
     ProductName       = Cinepak for Windows 32
     ProductVersion    = 1.10.0.0
Decklink MJPEG Compressor
     FileVersion       = 7, 4, 0, 0
     CompanyName       = Blackmagic Design
     FileDescription   = DeckLink DirectShow DLL
     InternalName      = DeckLink DirectShow Filter DLL
     LegalCopyright    = Copyright © 2003-2009 Blackmagic Design. All rights reserved.
     OriginalFileName = Decklink.dll
     ProductName       = DeckLink
     ProductVersion    = 7.4
Decklink MJPEG Decompressor
     FileVersion       = 7, 4, 0, 0
     CompanyName       = Blackmagic Design
     FileDescription   = DeckLink DirectShow DLL
     InternalName      = DeckLink DirectShow Filter DLL
     LegalCopyright    = Copyright © 2003-2009 Blackmagic Design. All rights reserved.
     OriginalFileName = Decklink.dll
     ProductName       = DeckLink
     ProductVersion    = 7.4
Decklink Video Capture
     FileVersion       = 7, 4, 0, 0
     CompanyName       = Blackmagic Design
     FileDescription   = DeckLink DirectShow DLL
     InternalName      = DeckLink DirectShow Filter DLL
     LegalCopyright    = Copyright © 2003-2009 Blackmagic Design. All rights reserved.
     OriginalFileName = Decklink.dll
     ProductName       = DeckLink
     ProductVersion    = 7.4
Decrypt/Tag
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = XDSCodec & Encypter/Decrypter Tagger Filters.
     InternalName      = EncDec.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = EncDec.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
DV Splitter
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Qdv.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Qdv.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
DV Video Decoder
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Qdv.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Qdv.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
DV Video Encoder
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Qdv.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Qdv.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
Intel IYUV codec
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Intel Indeo(R) Video YUV Codec
     InternalName      = iyuv_32.dll
     LegalCopyright    = Copyright Intel Corporation 1992-1997
     OriginalFileName = iyuv_32.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion   = 6.1.7600.16385
Intel IYUV codec
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Intel Indeo(R) Video YUV Codec
     InternalName      = iyuv_32.dll
     LegalCopyright    = Copyright Intel Corporation 1992-1997
     OriginalFileName = iyuv_32.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
Microsoft RLE
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Microsoft RLE Compressor
     InternalName      = msrle32.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = msrle32.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
Microsoft Video 1
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Microsoft Video 1 Compressor
     InternalName      = msvidc32.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = msvidc32.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
MJPEG Compressor
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Quartz.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Quartz.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
MJPEG Decompressor
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Quartz.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Quartz.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
MPEG Video Decoder
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = DirectShow Runtime.
     InternalName      = Quartz.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = Quartz.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.6.7600.16385
Mpeg4 Decoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media MPEG-4 Video Decoder
     InternalName      = mpg4dmod.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = mpg4dmod.dll
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
Mpeg4 Decoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media MPEG-4 Video Decoder
     InternalName      = mpg4dmod.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = mpg4dmod.dll
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
Mpeg43 Decoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media MPEG-4 Video Decoder
     InternalName      = mpg4dmod.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = mpg4dmod.dll
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
Mpeg43 Decoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media MPEG-4 Video Decoder
     InternalName      = mpg4dmod.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = mpg4dmod.dll
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
Mpeg4s Decoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media MPEG-4 S Video Decoder
     InternalName      = mp4sdmod.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = mp4sdmod.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
Mpeg4s Decoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media MPEG-4 S Video Decoder
     InternalName      = mp4sdmod.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = mp4sdmod.dll.mui
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
MSScreen 9 encoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media Screen Encoder
     InternalName      = wmvsencd.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = wmvsencd.dll
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
MSScreen 9 encoder DMO
     FileVersion       = 6.1.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = Windows Media Screen Encoder
     InternalName      = wmvsencd.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = wmvsencd.dll
     ProductName       = Microsoft® Windows® Operating System
     ProductVersion    = 6.1.7600.16385
PBDA DTFilter
     FileVersion       = 6.6.7600.16385 (win7_rtm.090713-1255)
     CompanyName       = Microsoft Corporation
     FileDescription   = PTFilter & Encypter/Decrypter Tagger Filters.
     InternalName      = CPFilters.dll
     LegalCopyright    = © Microsoft Corporation. All rights reserved.
     OriginalFileName = CPFilters.dll.mui
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Video Port Manager
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WMV Screen decoder DMO
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WMV Screen decoder DMO
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WMVideo Decoder DMO
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WMVideo Decoder DMO
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WMVideo8 Encoder DMO
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WMVideo8 Encoder DMO
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WMVideo9 Encoder DMO
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WMVideo9 Encoder DMO
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Audio Codecs
"What U Hear" (Creative SB X-Fi
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ACM Wrapper
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     OriginalFileName = Quartz.dll.mui
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Auxiliary (Creative SB X-Fi)
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CCITT A-Law
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CCITT u-Law
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     OriginalFileName = msg711.acm.mui
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Decklink Audio Capture
     FileVersion       = 7, 4, 0, 0
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     ProductVersion    = 7.4
Decrypt/Tag
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Digital-In (Creative SB X-Fi)
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GSM 6.10
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     LegalCopyright    = © Microsoft Corporation. All rights reserved.
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IMA ADPCM
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Line-In (Creative SB X-Fi)
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Microphone (Creative SB X-Fi)
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Microsoft ADPCM
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MP3 Decoder DMO
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MP3 Decoder DMO
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MPEG Audio Decoder
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Audio out of sync after importing .MOV

Experiencing audio out-of-sync issues after importing a .mov clip into Premiere Pro.
The .mov clip causing the problem does not have a problem when played with quicktime or vlc: The audio matches the video perfectly.
Adobe Premiere Pro CC 7.2.1 (4) on OSX 10.9.1
Open Premiere, New Project ... > OK > Import the single video clip (whether by dragging into the app, or using the Media Browser). Start playing the clip in the Source monitor, scrub forward. Result: audio and video are way out of sync.
The .mov clip causing the problem was exported from Silverback app. http://silverbackapp.com/
Details about the .mov clip, via Media Inspector app:
============================================================
General
Complete name                    : /Users/jukeboxhero/20140203.mov
Format                           : MPEG-4
Format profile                   : QuickTime
Codec ID                         : qt
File size                        : 638 MiB
Duration                         : 34mn 46s
Overall bit rate                 : 2 566 Kbps
Encoded date                     : UTC 2014-02-04 06:52:45
Tagged date                      : UTC 2014-02-06 15:55:40
Writing library                  : Apple QuickTime
Video
ID                               : 2
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : [email protected]
Format settings, CABAC           : No
Format settings, ReFrames        : 2 frames
Format settings, GOP             : M=2, N=30
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 34mn 46s
Bit rate mode                    : Variable
Bit rate                         : 2 449 Kbps
Width                            : 1 920 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate mode                  : Variable
Frame rate                       : 18.969 fps
Minimum frame rate               : 6.522 fps
Maximum frame rate               : 19.355 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.062
Stream size                      : 609 MiB (95%)
Language                         : English
Encoded date                     : UTC 2014-02-04 06:52:46
Tagged date                      : UTC 2014-02-04 15:27:35
Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics         : BT.709-5, BT.1361
Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177
Audio
ID                               : 1
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : LC
Codec ID                         : 40
Duration                         : 34mn 45s
Bit rate mode                    : Constant
Bit rate                         : 104 Kbps
Nominal bit rate                 : 128 Kbps
Channel(s)                       : 2 channels
Channel positions                : Front: L R
Sampling rate                    : 44.1 KHz
Compression mode                 : Lossy
Stream size                      : 25.9 MiB (4%)
Language                         : English
Encoded date                     : UTC 2014-02-04 06:52:45
Tagged date                      : UTC 2014-02-04 15:27:35
============================================================
The video imports perfectly into Final Cut Pro 10.1.1
I have Premiere Pro trial and Final Cut Pro trial. If there's no fix or easy work-around, I will have to ditch Premiere.

>Frame rate mode                  : Variable
No version of Premiere does "well" with Variable Frame Rate
Below is about iphone, but may help
Some people find that Iphone won't edit easily because it uses a variable frame rate
- A possible fix in message #22 http://forums.adobe.com/thread/934466

Audio Out of Sync - Why and How to Correct

I nested two 90 minute clips from 2 separate cameras which were both shot in AVCHD. I am using Premiere CS 5.5 . As a former FCP editor, whenever audio went out of sync, a message in FCP came up immediately and told you the audio was out of sync and it was an easy fix. How come Premiere is minus such an important feature?
I shoot stage productions where there may be music but no dialogue so chercking sync becomes rather difficult. After finishing a 2 hour video, I found the audio was out of sync in the nested sequences. Is there any way to auto resync the audio automatically?
Seems to me that Premiere Pro is a sub Pro App if simple audio sync is so hard to maintain in nested sequences. Makes nesting a sequence a waste of time if you have to redo the edit as a reslut of audio out of sync.

Hello Everyone,
Has anyone found a solution to this BUG?
This happens to me all the time with Adobe Premier CS6.
It is an obvious Software BUG that needs to be corrected. I am a TV show editor.
I have had this happen to me 4 different times. You don't have to do anything special. The video with sound runs perfectly with any other product on your computer..but goes out of sync in Premier. I have tried cleaning up the Media Cache .cfa and .pek waveforms. No joy. I have tried relinking the media. No joy. I have tried moving the project and renaming and relinking. No joy. Rendering No joy. Setting the media cache to local area. No joy.
If this had happened to me just once, I would say, I have done something wrong. It has happened now in 4 different projects on four different shows. I have produced and released over 100 shows to TV.
I have checked everything, I have reloaded footage off camera. I have checked and bought new cables. I have checked codecs, frame rates, loaded into other products. All fine. I just wish Adobe engineers would do this same type of debugging of their software.
I use to work for Hewlett Packard Software division. We were taught to alfa test, beta test and not release until bug rates
were at certain levels. Some bugs just have get through or you never get to release. But this bug really hits your productivity in a major way. You have to resync BY HAND each cut... all your sound after hours and days and weeks of getting it perfect. Then in a split second. FFFFDDDDDDDDD
I have been editing with Premier for 6 years.... It only seems to be since I have upgraded to CS6. And I have to re-link by hand to correct the problem. I sync on electronic clapper board number and sound - almost impossibe not to sync. I will be working away happily, cut out some footage go to my next grab..BANG out of sync. That simple.
All I know is that it happens and for ADOBE to really be a true professional editing suite in the the TV/Movie world.... This is just not on. By any chance have they released a patch or bug fix to repair this. I have spent over 3 weeks edting a television show again .......needing to go to air in less than three weeks and all of a sudden between one cut and delete.. the sound is out of sync across the whole interview. JUST NOT ON. I have spent 4 hours now..none productive hours trying to resync the sound, find solutions on the website via forums. Some ideas have been really good and I have tried them. None have worked. Still unsynced. Almost completed show I now have to re-sync by hand. At this point, I am thinking FCP is looking good. I cannot stand this loss of productivity and time.
This is not the only forum complaining about this..that should tell you something.

Audio out of sync AFTER importing

Hello, how are you?
I've been searching for a solution for a while, but I can't seen to find any.
The thing is... I've been capturing some gameplay footage, with files that last an hour or even more.
When I watch the files in any player (Windows Media Player, VLC, Media Player Classic) they play fine, the audio and the video seems to be on sync and OK.
But after I import to Adobe Premiere, it just gets out of sync. Even when I watch in the Source Monitor, before dragging to the timeline.
It looks like there is a problem when conforming the audio.
But even the time duration is different from the original, there is some frames or even seconds of difference inside Premiere.
And this happens with different codecs, AVI (from FRAPS), H.264 (with AAC audio and MP3)...
I've tried cleaning the cache, deleting the software and reinstalling again, converting - everything.
Some are saying this is a recurrent bug on Adobe Premiere. Isn't there any fix or something that I could do?
It's really strange that the problems only occur AFTER importing. Outside of Premiere is fine, so there is no problem with the capture, right?
I would really appreciate if someone helps me. Thanks a lot!
PS: I have Adobe Premiere Pro CS6.
Intel Core i7
12 GB RAM
GeForce GTX 580
HD 2 TB 7200RPM

My problem is a bit different, though just as irritating. I can't believe Adobe hasn't fixed this given how long since the original post has been up here. I capture satellite programming from a professional c-band satellite every week. I use good old fashion Quicktime to capture 30 minute programs for later broadcast. Our job is to capture the video from the satellite, clip the commercials at the beginning and end of the program and then export a clean version as an MPEG2 file. Quicktime provides two capture settings: high (which provides a very large ProRes file in 16bit stereo) or medium (which provides a manageable H264 file in AAC stereo). Both are Quicktime files.
While I don't have sync issues with the ProRes file, the file that is captured using H264 and the AAC stereo gets pushed out of sync by just enough frames to make it necessary to fix. This is adding about 2 to 3 hours of studio time each week to our production given we have to process about a dozen of these files. Viewing the original quicklime files using the newest version of quicklime or the old Quicktime program and most other video players yields a perfectly in-sync experience; it's just when it's imported into Premier Pro CC 2014 that the sync. problem appears. One solution that has worked is taking the master file and exporting it again as a .dv file, but this actually takes longer than fixing the sync issue within Premiere. My guess is it may be the AAC audio process that may be the problem.
We only started using Premiere a few months ago and are already re-evaluating whether we should return to FCP. We were really like most of the Adobe apps within Creative Cloud, but we use Premiere to much to put up with such a major flaw. I do wish Adobe would monitor some of these forums; they have no idea how customer service plays a key role for future software purchases.

Audio out of sync on source file

So I've captured 4 tapes from an event. The 1st two tapes captured produced a quicktime file with the audio out of sync. The last two tapes are fine. The sample rates match both the capture settings and sequence settings and "make new clip on timecode break" is turned on. "Abort capture on dropped frame" was left off.
I set up a new scratch disk after already capturing all the footage. I moved everything (render files, capture scratch, audio render, etc.) from one folder to another. I had suspected this being the problem until realizing the problem was not only on the timeline, but also on the source files opening in quicktime player.
I've done searches and everything, but cant seem to find anything helpful. Could dropped frames be doing this?
~ Jim

First, scroll to the right in your browser and make sure the audio 'format' is 48.0kHz...just to check.
What is your media source...DV, HDV, DVCPro...etc?
Is the sync issue a consistent amount, or does it fall further out of sync over time?
If there were timecode breaks or any other reason that caused the capture to 'drop frames', then chances are your setting for 'make new clip on timecode break' is the culprit. FCP will continue to capture beyond the break, but with improper TC.
If the sync just goes further out of sync over time, then it could be the audio was captured at 47.998 or 48.002. This can usually be fixed by 'Exporting as aiff - 48khz/16bit.
Drifting out of sync can be an issue with long captures as well. Might consider breaking captures down to 20 minute chunks.
Post back with info/answers.
K

How do i replace video without putting all of audio out of sync?

hello,
i am trying to replace a video clip with an alternative clip while keeping the original audio, but everytime i select a clip to replace, it does so but puts the audio out of sync starting from where i inserted the clip...help!
Thanks,
steven

First, go into iMovie/Preferences and make sure that the Advanced Tools are enabled.
Next drag and drop the alternate clip from the Event to the frame in the project where you want it to start. A pop-up menu will come up. Choose "Cutaway".

Audio out of sync upon output

We are trying to output a 70 minute documentary onto either a mini-dv in the Canon GL2 or to Quicktime movie to burn to a DVD . The entire project is in synch until output...then audio out of sync by roughly 6 frames. We go back to our timeline, resynch it, and then it goes out of sync again when we try to out put it. And of course we are on deadline. Help.

When you're viewing it in FCP, how are you seeing and hearing it? The correct way is to view AND listen on external devices (TV monitor & speakers).
If you're watching on an external TV monitor but listening to the computer's speakers (which a lot of people seem to do), it will appear out of sync when it really isn't. If you make adjustments based on that, you're actually creating the sync problem yourself.
-DH

Audio out of sync after exporting into Quicktime using current settings.

Quicktime file has audio out of sync when I export to quicktime movie using current settings.
Ok for about the first few minutes then, out of sync after about 10 minutes.
I shot the footage on tape with my Sony HVR-Z7u.
My Sequence setting is the same as the format of the footage as shown below.
Pixel Aspect Ratio: HD 1440x1080
Editing Time base: 23.98
Quicktime video settings: Compressor: HDV 1080p24
Audio Settings: Rate 48 KHz
Depth: 16bit
Clip format:
Pixel Aspect Ratio: HD 1440x1080
Vid Rate: 23.98
Compressor: HDV 1080p24
Audio Rate 48 KHz
Audio Format: 16bit

I recently moved and both of my editing machines were unplugged for a couple of days until I could get them set up. After turning them back on, the problem had disappeared. Perhaps leaving the system unplugged had allowed some of the internal components to reset? That's the only thing I can think of. At any rate, the issue is gone.

Audio out of sync with waveform

We have 3 new computers at work with Final Cut Studio on all of them. Since we got them 2 or 3 weeks ago everything has been fine except today. 2 of them all of a sudden get audio out of sync. You can tell the audio waveform is inline with the video but the audio coming through the speakers are off and get worse as the clip plays. We are recording with xd1 cameras and importing using a card reader and using the xd transfer software. The actual .mov file when played outside of FCP is fine, it's just when it's imported into FCP that the problem occurs. I even have a project that I finished 2 weeks ago, it was fine at the time but when I played it today the audio was all of a sudden off. I've checked the settings and I'm clueless as to what to do. Any suggestions?
I don't know if this makes a difference but the computer that this problem isn't happening too has been updated online. The other 2 haven't. We don't have internet access all the time. I'm thinking an update might cure the problem but we didn't have time to update it today.

I think I figured out what the problem is. We have AJA Kona card installed in the computer but we are at a temporary location so setting the FCP to AJA Kona card but listening through the regular computer speaker output is what is causing the problem. When I setup the FCP to XDCAM 1060i it works fine.

Premiere Elements 12 MP4 Audio out of Sync

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