Premiere Elements 12 Product registration

How can I get the problem resolved with resigtering my new copy of V12? Obviously this has been a problem with others using the 64b version. This definetly is not the normal user experience I hav ceom to know with my other Adobe products including CS6.

Welcome to the forum.
What, exactly, is the problem that you are having?
If you are getting error messages, or dialog screens, please share those, in exact detail.
Where did you purchase your copy of PrE 12?
Was it part of a PsE & PrE bundle?
Did you buy the download version(s), or physical media?
Did you have any issues with installation?
Do you have an active Internet connection?
Good luck, and please let us know a bit more.
Hunt

Similar Messages

New elements 13 and premiere elements 13 product box has no serial number

I bought a new product box of the combo - Adobe Photoshop Elements 13 and Premiere Elements 13. Upon attempting to install, I could find no serial number in the box.

Yes, this is one of those weird adobe things. Look around on the box and on your receipt for a redemption code, which you use to get a serial number:
Redemption Code Help

Can I use Premiere Elements 11 to make a on/off DVD subtitle?

I want to burn a DVD with an on/off sub-title option using Adobe Elements 11 (Windows 64 bit), is this possible?

Sminty
If you mean subtitles that the viewer can turn on or off at playback of the Premiere Elements disc product, the answer is No.
You can keyframe the Opacity of titles in a video project so that they appear and reappear in the video at playback. But, that is something built into the video and not
something that a viewer of the DVD can control.
Any questions or need clarification, please ask.
Thank you.
ATR

Seriousley thinking of canceling my order for Premiere Elements 10

after reading this review it seems that adobe has still not learnt any lessons about bringing out new
http://www.pcpro.co.uk/reviews/software/370027/adobe-premiere-elements-10
Products with quiet a few bugs NOT sorted I fined the review quiet damming to Adobe
if u cannot open link just do a serch for ( P.C PRO REVIEWS ADOBE PREMIERE ELEMENTS 10 )
Please let me know what u think of the review
Cheers TomThumb
some things said about Adobe
We're not so happy with the way Premiere Elements 10 puts frames up on the monitor. Even with only a single AVCHD stream, playback seemed a little jerky. We shot a 120fps slow-motion video of the monitor and discovered that it was dropping around 15% of frames.
It's also worth noting that the default Automatic preview mode uses a crude method of resizing footage to fit the preview window, which can result in a slightly blocky appearance and moiré interference. Switching from Automatic to Highest removed this problem, but also halved the number of simultaneous streams that would play on our test PC.
Sadly, the responsiveness of the timeline controls and the interface in general remain poor. Simple actions such as zooming into the timeline, moving a clip or switching between the various tabbed panels were annoyingly slow, even with simple projects on our powerful PC. More complex projects containing lots of HD clips were almost unworkable.
After jumping to a point on the timeline and hitting the spacebar to commence playback, we sometimes had to wait for five seconds before the preview window sprang to life. More patient users may be able to bear it, but compared to the lightning-fast Sony Vegas Movie Studio HD Platinum 11, it's a painful experience.
The remaining new features aren't so enticing. It can generate animated slideshows, automatically zooming and panning from face to face. However, these animations are clunky and unattractive compared to the elegant, sweeping animations that Premiere Elements is already capable of with its advanced Bézier keyframe tools.
It can now upload videos directly to Facebook, but as with many of its export templates, the frame rate is fixed at 30fps rather than adapting to the project settings, needlessly inserting repeated frames from 25fps footage and compromising motion smoothness. Once again, this is basic stuff that we expect Adobe to get right.
Disc authoring is available at 25fps (PAL) or 30fps (NTSC) frame rates, but the lack of 24fps Blu-ray authoring won't please Nikon DSLR owners, and disc structure options are extremely basic. At least there's finally an option to burn HD video onto DVD media in the widely compatible AVCHD disc format.
There are some worthwhile improvements here, but the £69 inc VAT upgrade price is so high that we recommend existing users seriously consider jumping ship.
I'm a 30yr old trapped in a 61yr old body

Hello Bob,
You state:
I still cannot believe you cannot trial CS5.5.1
I do not understand this statement. With the introduction of PrPro CS5.5, the "trial" has been the full program, with ALL CODEC's included and installed. The ONLY limit to that trial is the time - 30 days, as before. Now, there is a very recent update for CS 5.5, to the 5.5.1, and as this is very new, and last I checked ONLY available in an automatic update, i.e. no directly downloadable version yet, the trial is probably 5.5.0.0, but as soon as the stand-alone update is available, I suspect that Adobe will change the trial to 5.5.1. This usually takes from 1 - 2 weeks, as the install routine has to be completely re-written, and then coded into the download file. Historically, Adobe has updated the trial (and the full-paid download), as soon as the stand-alone version has been released. By my rough calculation, that should take place sometime this week, if it has not already. Still, one can test-drive CS 5.5.0.0 in its full glory. Note: that was NOT always the way, as all things MPEG were disabled. That changed, and in a very good way, with the release of CS 5.5. There are also no watermarks in that CS 5.5 trial - just the 30 day limit on usage. Kudos to Adobe for handling that version's trial differently and in a much better way.
Just that one change probably saved 1M words in the PrPro forum, as we had to explain what WAS and WAS NOT available in the older versions' trials. Now, there is nothing to explain.
If you are looking to upgrade to PrPro CS 5.5, I urge you to give the trial a full shakedown. Nothing is missing, and nothing is limited. Then, if you have issues, check out Sheri's list of fixes, and improvements in 5.5.1 By the time that you read this, the trial might well incorporate the 5.5.1 update?
As for PrE 10, I have not had the opportunity to test it. I had to decline the beta-testing, due to a very heavy travel schedule, and it taking a bit longer to get me up to 64-bit OS's, than anticipated. However, and as Steve mentions, had I been in the beta-testing corps, I could not comment on that process, due to NDA's. As soon as I am on the ground, more often, than in the air, I intend to test PrE 10, and will report on my observations.
Like you, I have been very pleased with my PrPro 2.0, and other than a handful of Feature Requests to make it better, have never had an issue with it. I held off on CS 3 and CS 4, because there was little that I needed, and because of the reports in the forums on those two versions. I've had CS 5.5 MC just sitting in the box, waiting on the 64-bit machines, so I can load it up, and test. In the meantime, PrPro 2.0 still works beautifully for me.
Good luck, and do give CS 5.5 a test run. I think that you will like it. More on PrE 10, when I get a moment.
Hunt

How to install preinstalled Premiere Elements on new harddisk

About 1 year ago I bought a new Sony VAIO SVE1712C5E in the Sony web shop with a preinstalled version of Adobe Premiere Elements 10. Now I want to install a bigger harddisk. How can I install this Adobe Premiere Elements 10 on the new harddisk? And where do I find my license key for it?

o.linke
Please try the following possible solution
The serial number part
1. Go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and Password, go to the Search field at the top right of that web page and type in My Products.
2. Follow the My Products link to find your Adobe Premiere Elements 10 product. If you find it, chick on Adobe Premiere Elements 10 to reveal its serial number.
The software part
1. Go to the following web site and download and install the tryout of Premiere Elements 10. During installation insert your purchased serial number.
Be sure to read and carry out carefully the web page's Note: Very Important Instructions" and its click "here" before all else in order to avoid Access Denied.
Photoshop Elements 10 Direct Download Links: Free Trials, Premiere | ProDesignTools
Pre-installed programs do not always come with serial numbers. This type of matter needs to be resolved at the time of purchase of the computer.
You need both installation files as well as the purchased serial number for those files to move forward. Adobe cannot help you on this type of situation.
Your last resort is Sony who probably will not be able to help you unless you have a sales agreement stating your rights.
We will be watching for further developments. I am hoping that the route that I have suggested works.
ATR
What video card/graphics card does your computer use? NVIDIA GeForce?

Downloading the trail version of Premiere Elements 10 for Mac on my Windows PC

How can I download Premiere Elements 10 for the Mac on my PC? I have a very fast connection on my PC and would like to install Premiere on my Mac. Why do we need the download manager and why do I need to install excessive Adobe software when trying to get the trial version download?

The Adobe Download Assistant is a small, lightweight application used with Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements trial product downloads to improve download reliability. After the trial software is downloaded, Adobe Download Assistant automatically starts the product installation.
The application size is in KB.

Adobe Premiere Elements kann nicht verwendet werden

Wenn ich das Programm starte und Beispielweise eine neues Projekt erstellen will erscheint ein Fenster, dass ich mein Produkt innerhalb z Tagen registrieren muss da es sonst nicht mehr genutzt werden kann obwohl mein Produkt bereits registriert ist, ist auch in meinem Account bestätigt. Wo liegt der Fehler?

maralen
What is the sequence of details up to the part where you write "..it's not working?"
You seem to say that you are faced with this message about the "7 days or else" message. This has happened to me.
So, whether you believe or know that you are registered, you should be able to overcome the problem as I have written before...
a. click on license this product in the message and insert your serial number and whatever other information is requested.
Have you done all that and the problem persists?
Please let us know. We are not Adobe here. We are Premiere Elements users helping other Premiere Elements users with their Premiere Elements workflows.
If you cannot activate your program, then you need to contact Adobe via its Adobe Chat.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
Click on the above link and, when it opens, click on statement "I still need help" to bring up the Adobe Chat.
But, from my experience, what I suggested as the remedy should work with your purchased serial number for your Premiere Elements 12 product.
Please confirm what version of Premiere Elements that you are working with and on what computer operating system it is running.
Thank you.
ATR

I bought adobe photoshop elements 13 and premiere elements 13, I downloaded photoshop but I can't download premiere. I have the serial number, I have the registration but I can't find where to try to download my product again. Somebody can help me? Thank

I followed the instructions in order to download my products but after the downloading of photoshop I've been able to downloader the premiere elements 13.
My account show the serial number and the registration of the product but I can't find where I can try to donwnload it again. ???

Please use the below link to download Premiere elements 13 application
Adobe - Download free trial version Adobe Premiere Elements 13 | Adobe
Download the trial version from above link and enter the serial number. It will convert to full version

Error "Registration information is invalid" when you start Premiere Elements 7 (Windows)

Issue
When you start Adobe Premiere Elements 7 for the first time, Premiere Elements returns the error message "Registration information is invalid. Please reinstall Adobe Premiere Elements."
Solution
Do one of the following solutions:
Solution 1: Install Premiere Elements 7 using the Premiere Elements 7 serial number.
If you purchased Premiere Elements bundled with Photoshop Elements, you may have used the Photoshop Elements serial number included in the pack to install Premiere Elements. Uninstall Premiere Elements and reinstall Premiere Elements using the Premiere Elements serial number.
Note: The Premiere Elements serial number starts with the number set 1143. The Photoshop Elements serial number starts with the number set 1057.
Solution 2: Use a Company Name with 40 single-byte characters or fewer, or 20 double-byte characters or fewer.
When installing Premiere Elements, you are asked to provide a user name, a company name, and a serial number. While the company name field is not a required field for installation, if you choose to enter data, do not enter a name that contains more than 40 single-byte characters or more than 20 double-byte characters.
Note: A single-byte character is any character in the standard ASCII character set. English language characters are all single-byte characters. Double-byte character code uses two bytes to represent one character. The double-byte character set was developed for the Japanese, Chinese, and Korean characters sets. Many extended ASCII characters are also double-byte.
Solution 3: Install Premiere Elements to a location that does not contain extended ASCII characters in the file path.
Do not install Premiere Elements to a location that uses extended ASCII characters in the file path. Extended ASCII characters include characters such as , –, ›, †, ‡, ‘, Ÿ.
Note: The default installation path for Adobe Premiere Elements does not contain extended ASCII characters.

Thanks. I thought of that. But won't I get whammied for registration again? I just registered this at adobe last month after rebuilding a crashed system. In other words, will Adobe know that I've uninstalled it, and therefore have an available license? Thanks for the welcome. I've been a Studio premium user for 3 years, and now that my product is no longer supported....I need support!
Thanks.

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system

If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I received an order number, a product key, and a password but no serial number. Now I cannot access Adobe Premiere Elements 13 because it asks me for a serial number.

I bought and installed Adobe Premiere Elements 13. The download email provided me with an order number, a product key and a password. I never received a serial number. When I attempted to access the software, it required a serial number. I now cannot use this product because I never received a serial number.

Burr Leonard please be aware you are posting in a public forum. I have edited your previous responses to remove your personal information. If you do wish to continue responding via e-mail then please turn off your e-mail signature prior to responding.
The suggestion provided by Kglad is information on how to redeem your redemption code. Did you purchase from Adobe directly? If not then it is likely you received a redemption code as opposed to a serial number.
If your order is from Adobe directly then you serial number will be located under your account at http://www.adobe.com/. You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I purchased premiere elements 13. I followed the instructions. Loged into my account. Located my order number, but can not find the order detail page to download my product

I purchased premiere elements 13. I followed the instructions. Logged in to my account. Located mu order number but could not find the order detail page to click the download your product button. I was also asked to download the Akamai download manager which i don't understand why. Also It said that once the manager was installed the download would appear in the browser which it never did. So, I have no idea if it did download or not. Not sure what else I can try. Would love some help.

The Akamai download manager is used to download the software you purchased. Try the download resources below. The second one does not use the download manager.
PE 10, 11, 12,13 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

Is "Adobe Premiere Elements 9" a Photoshop product?

When I bought my DELL it came with two programs. "Adobe Photoshop Elements 9" and "Adobe Premiere Elements 9"
First, is the Premiere program a Photoshop product? It does not have Photoshop in the title.
Second, should I have both installed in my pc at the same time? How do I know which one to use?

Thank you for that quick reply.
Now, can anyone tell me why, when I try to install the Photoshop Elements 9 on my Windows 7 computer it turns all my desktop icons into Photoshop icons,, and even though I click on the space that we always Goggle Chrome, a Photoshop window opens?

Premiere elements 13 keeps asking me to connect to internet to register the product but my internet is fine. I have gone through the forum to get help but nothing is OK....

Premiere elements 13 keeps asking me to connect to internet to register the product but my internet is fine. I have gone through the forum to get help (validation of internet, validation of the ability to access secure servers, the validity of the ceritificate....) but nothing is working for me. Would someone have additional info. to handle this situation ? Thanks

Jean Lucd86932678 to confirm you completed the steps listed in Sign in, activation, or connection errors | CS5.5 and later? If so what specific error messages are you receiving?

No Adobe Premiere Elements link in bundled product for download

I was assured I had ordered a bundled Adobe Photoshop/Premiere Elements product by an Adobe representative on "Chat." I paid and succeeded in downloading the Phtoshop component but found no link to the Premiere component. Please advise. Order number: 1/13/2014 AD010917517
Thank you, Jack

download a trial here and activate with your serial number, http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
be sure to follow all 7 steps listed on that page.
if you have a download problem, you didn't follow all 7 steps. typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that's (a restrictive browser setting) another potential source of problems.

Premiere Elements 12 Product registration

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