Premiere elements 12 will not start.

Premiere elements is installed and registered .  It will not start from the shortcut or from the exe file name.
Any ideas why not?

What error message do you see?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

  • Premiere Elements 12 will not start a new project

    I loaded Premiere Elements 12 on my...
    64bit HP Laptop Dv7
    Intel core i7
    Windows 7
    Radeon Graphics (HD 6770m)
    updated Quicktime
    updated display drivers as requested when first installed.
    reloaded PE 12
    Started PE12 but when i click Video Editor and then select New Project the button shows the purple and black lines for about a minute and then stops and nothing happens
    I have almost given up.  I have been trying to load this program on my pc for 5 days.  Nothing but problems.  I have asked pc gurus at work and no one has a clue what could be wrong.
    Why will Adobe Premiere Elements 12 not start on my laptop?
    by the way there is no BadDrivers.txt file to delete that i can find...
    Does anyone have a clue as to why the application would not start?

    Rotary
    It is late where I am so I will give you some things to work on.
    Premiere Elements does not fare well with 2 video cards/graphics cards. Have you disabled the Intel and observed the consequences?
    Determine if the problem is there with and without the antivirus disabled.
    BadDrivers.txt file
    Local Disk C
    Program Data
    Adobe
    Premiere Elements
    in the Premiere Elements Folder will be one file and some folders. You do not want the folders or what is in them. You want that file which is the BadDrivers.txt file. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. Be aware that after you open the program again after the file deletion, the program will generate a new BadDrivers.txt file but by that time the problem should be gone (hopefully).
    I would probably be going after the Adobe Premiere Elements Prefs file -
    Local Disk C
    Users
    Owner
    AppData
    Roaming
    Adobe
    Premiere Elements
    12.0
    and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
    Better yet....check out the information in the following blog posts
    http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
    ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
    We will be watching for your progress in the light of day.
    Thank you.
    ATR

  • Premiere Elements 11 will not start

    I installed this on my computer from disk and it will not start - install seemed to go OK - when I click on icon on desktop program will not start.

    look here:
    http://forums.adobe.com/message/5542325

  • Premiere Elements 8 Will Not Start

    Hello,
    Premiere Elements 8 on a Windows 7 PC.  Opening splash screen comes up, bar at the bottom of the splash screen says "gathering user information" and the black/purple bar moves along.... and that's as far as it gets.
    Well, OK Organizer starts.  If you hit the big buttons to start a new project or open an existing project it looks like it might work - the black and purple bar moves (while the above is still going on) for a few seconds, then just stops without launching anything.
    Tried removing and re-installing the program which did not help.  Installed the update which did not help.
    Useles piece of software right now.  Any ideas as to whether it can be fixed?
    Regards
    TLH

    Hello Bill,
    I am sorry to report the news is not good.  I left that opening screen run overnight and in the morning nothing had changed.
    I then went to that article. 
    Windows is up to date. 
    QuickTime was not installed on the computer.  I was hoping this was the answer.  I installed QuickTime, rebooted and although the opening screen continued its perpetual gathering user info, Premiere Elements started.  Once.  After that, same story.  If I re-boot the computer, then Elements will run.
    Graphics and sound drivers are up to date.
    Article seems to be written for Premiere Elements 9.  I have 8 so the line about the 9.0.1 upgrade probably does not apply to me.  In Elements, the "about" screen says version 8.0.  When I hit the update button, it says Elements is up to date.
    There is no BadDrivers.txt file on the computer - most likely because I have version 8, not 9.
    Ran disk cleanup, defraged the hard drive - no joy.
    Rebooting works (to start Elements - no change with the opening screen which continues to gather user info), but I don't want to have to reboot every time I want to use Elements.
    Temporarily disabling anti-virus realtime scanning (Norton) makes no difference - don't like to do that.
    Removed and re-installed but no joy.
    Thank you for trying to help, but I think I am going to put this one in the bad buying decision category, get rid of it and try another product.   
    Tom

  • HELP Adobe Premiere Elements 10 will not start...

    I am having problems working this program on my new laptop... this is the message it keeps poping up when i try to load or start a new project
    v

    More information needed for someone to help... click these links and provided the
    requested information
    -http://forums.adobe.com/message/4200840
    -http://forums.adobe.com/thread/416679

  • Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

    Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

    douglass
    On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
    If not, please do so.
    You have not given us enough information with which to help you.
    What are the properties of your source file that is presenting in the project with audio but no video?
    Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
    I am looking for
    video compression
    audio compression
    frame size
    frame rate
    interlaced or progressive
    file extension
    pixel aspect ratio
    What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
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    Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
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    Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
    Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
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    ATR

  • Organiziser in Photoshop Elements 9 will not start in Windows 8.1. Inkompartibelt programs.  What to

    Hej!
    Organiziser in Photoshop Elements 9 will not start in Windows 8.1. Inkompartibelt programs.
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    /yoel

    Ok, I had many problems with the installation, but after three attempts I've got it working. This might work with a previously failed installation - but there are other guides in the forum to get this position -thanks also to the many threads on the this - which pointed me in the right direction
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  • Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse.    The clip follows my mouse movements and goes to other places in my

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  • Premiere Elements 11 will not open Projects

    I had to rebuild my Win 7 PC. Now Premiere Elements 11 will not open Projects saying that the file types are not supported. It will not open raw DV files either.

    Henry Clayton
    Along with Premiere Elements 11 on Windows 7 (presumed 64 bit), do you have the latest version of QuickTime installed? Are you running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?
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    When you rebuilt your Window 7, did the source media that went into the existing projects remain in the same save locations with the same file names as before the rebuild?
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  • Adobe premiere Elements 12 will not open editor

    I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

    actll
    Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
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  • Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

    Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
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    Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
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  • Premiere Elements 12 will not allow me to add any more 'Default Text'

    Premiere Elements 12 will not allow me to add any more 'Default Text'. Being using it fine up until today! Created over 80 words so far for subtitles but for some reason it wont allow me today!!!

    Dave
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