Premiere Elements 12 won't open a new project

I recently installed premiere elements 12. It is the first time install of any version of this software. When I open the program and click on Video Editor, then New Project ...a black and purple ribbon scrolls for about 2 minutes, then nothing. I have a Dell Inspiron One2305 running Windows 7 - 64 bit, AMD 2.8 Ghz processor. I have 4 gb of RAM and 916 gb of hard disk space. Reading through suggestions, I have tried the following without success:
1. I updated the driver for the AMD 4200 Video Driver.
2. I loaded the software as the administrator, but I unstalled, then created a new administrator account, and reinstalled under the new administrator account.
I'm not a techie by any means, but I can follow directions pretty well. Any help is appreciated.

This is my processor: AMD Athlon II X2 240e
I also loaded the latest version of Quicktime today (forgot to put that in my "what I already tried")
I just ran the Windows Update and one failed with this error: Code 800B0100 Windows Update Encountered an Unknown Error. When I click Get Help with This Error, nothing runs.
Running Disk Clean up and Defrag now.

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Just installed Adobe Premiere Elements 10 - Crashes upon opening a new Project

I've just installed Adobe Photoshop & Premiere Elements 10 on one of our marketing user's PC, and while Photoshop works like a charm, Premiere Elements 10 crashes every time you try to create a new project. I have done a total uninstall and reinstall, but get the same results. Here is the crash report generated by Windows (7 Pro x64)
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 10.0.0.0
Application Timestamp: 4e791009
Fault Module Name: dvacore.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 4e78f08f
Exception Code: c0000005
Exception Offset: 000000000000154e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7a8f
Additional Information 2: 7a8f433f52f6f9a5539b887f16e37397
Additional Information 3: 9ca8
Additional Information 4: 9ca8acafba7b6c4cf5e9fa78b17b0956

Thank you for trying to help, Bill.
I had read about the fingerprint problem in the forums and deactivated that before my first post.
I am reasonably proficient with CS6 web/design, but I don't have a lot of tech knowledge.
While working today, I had trouble with Acrobat X and had to uninstall/reinstall. I have done more restarts in the last 36 hours!
I uninstalled/reinstalled PrE ... in case something that I had done had helped! Organizer opens but not PrE.
I will put the EventViewer stuff at the end of the post. I didn't know there was an EventViewer until today!
It says something about PCI bus. I went to control panel, etc., devices and there were two instances of PCI bus. I asked Windows to update the driver for both and got a message that it had the most up to date driver. Also indicated they were working properly. When I sent the link at the bottom of the EventViewer info to Windows, I got a screen saying it was an unknown error.
I bought PrE on Saturday ... to replace NERO. I thought it would be more consistent with the other programs I use, but maybe I should cut my losses and go back to NERO??? What do you think?
I really do appreciate the help.
Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          14/08/2012 5:59:52 PM
Event ID:      17
Task Category: None
Level:         Warning
Keywords:
User:          LOCAL SERVICE
Computer:      MaryRose-HP
Description:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Bus:Device:Function: 0x0:0x3:0x0
Vendor ID:Device ID: 0x8086:0xd138
Class Code: 0x30400
The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>17</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-14T23:59:52.830276300Z" />
    <EventRecordID>651021</EventRecordID>
    <Correlation ActivityID="{3D023B18-BA52-49EA-A02C-2DBEF2BA8D91}" />
    <Execution ProcessID="1796" ThreadID="7340" />
    <Channel>System</Channel>
    <Computer>MaryRose-HP</Computer>
    <Security UserID="S-1-5-19" />
</System>
<EventData>
    <Data Name="ErrorSource">4</Data>
    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="FRUText">
    </Data>
    <Data Name="ValidBits">0xdf</Data>
    <Data Name="PortType">4</Data>
    <Data Name="Version">0x101</Data>
    <Data Name="Command">0x10</Data>
    <Data Name="Status">0x407</Data>
    <Data Name="Bus">0x0</Data>
    <Data Name="Device">0x3</Data>
    <Data Name="Function">0x0</Data>
    <Data Name="Segment">0x0</Data>
    <Data Name="SecondaryBus">0x0</Data>
    <Data Name="Slot">0x0</Data>
    <Data Name="VendorID">0x8086</Data>
    <Data Name="DeviceID">0xd138</Data>
    <Data Name="ClassCode">0x30400</Data>
    <Data Name="DeviceSerialNumber">0x0</Data>
    <Data Name="BridgeControl">0x0</Data>
    <Data Name="BridgeStatus">0x0</Data>
    <Data Name="UncorrectableErrorStatus">0x0</Data>
    <Data Name="CorrectableErrorStatus">0x40</Data>
    <Data Name="HeaderLog">00000000000000000000000000000000</Data>
    <Data Name="Length">672</Data>
    <Data Name="RawData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ata>
</EventData>
</Event>

I have installed Premiere Elements 8 on a new PC. It won't open any new projects

I seem to have the same problem as LaxMan2010-11 in Premiere Elements 8 won't load recently saved project was there a resolution?

3gpmark
Problems with the same symptoms can (often do) have different causes.
So, let us focus in on your particular situation in order to find your answer.
What computer operating system is involved? For now I will assume Windows 7, 8, or 8.1 64 bit.
1. Have you gone through that usual drill in the older thread that you referenced?
a. latest version of QuickTime installed
b. problem looked at with and without the antivirus and firewall(s) disabled
c. video card/graphics card driver up to date
Now...
1. Do you have installed the 8.0.1 Update. If not, please do so using the Adobe online link
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
2. Are you running the program from a User Account with Administrator Privileges and with Run As Administrator applied to the
program's desktop icon?
3. Is your problem confined to opening saved closed project created with Premiere Elements 8.0/8.0.1 on another computer? If yes, then
open a new project and make sure that the automatic Background Rendering and AutoAnalzyer features are turned off.
4. Have you moved, deleted, or renamed folders/files that were imported into the project(s) after the project's was saved and closed?
Please review the following Adobe document on troubleshooting damaged projects and determine if any of the suggested troubleshooting
works for you.
Troubleshoot damaged projects | Adobe Premiere Elements
We will be watching for your follow up.
Thanks.
ATR

I'm using Premiere Elements 11, which automatically opens in a project window for HD. I want to reset the default for SD. How can I reset the defaul for opening a project?

I'm using Premiere Elements 11, which automatically opens in a project window for HD. I want to reset the default for SD. How can I reset the default for opening a project?

scottypet
For Premiere Elements 11 and 12, you cannot change its default project preset from NTSC AVCHD Full HD1080i30 or its PAL counterpart PAL AVCHD Full HD1080i25 to something else.
For each project, you can set the project preset manually if you do not want the program to take over setting the project preset based
on the properties of the first drag to the Timeline.
To set the project preset manually, open the project to the Expert workspace, go to File Menu/New/Project and Change Settings.
In the Change Settings area, change the project preset. Before you exit that area, be sure to have a check mark next to "Force Selected Project Setting on This Project" in the new project dialog.
Then you import your source media, using the appropriate Add Media choice.
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
If you want a version of Premiere Elements that uses the default project preset of NTSC DV Standard or its PAL counterpart PAL DV Standard, then you need to look to a version of Premiere Elements earlier than 11.
Please let me know if you have any further questions on this or need clarification.
Thank you.
ATR

Adobe Premiere Elements 12 won't open

I downloaded Adobe premiere elements 12 on my hp and it keeps telling me I need to log in and register, but once I do it looks like it is loading for a few seconds and then just exits. Please help me fix this problem

TripleEinstein
What is the computer operating system for your HP computer? And, since it is a HP computer, does it use more than one video card/graphics card.
Premiere Elements has problems with that 2 card system. Please tell us the card situation as shown in Device Manager/Display Adapters.
The usual drill
1. Running computer from a User Account with Administrative Privileges and Run As Administrator applied to desktop icon?
2. Latest version of QuickTime installed on computer with Premiere Elements?
3. Did you install the program to the default, Drive C location?
4. Does the problem exist with and without antivirus and firewall(s) disabled?
Even though you cannot open the Premiere Elements Editor, can you open the Elements Organizer?
Let us start here and then decide what next.
Thank you.
ATR
Add On...You may want to look at the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

Premiere Elements 8 won't load recently saved project

I'm using Adobe Premiere Elements 8 to create a highlight video. I made two videos last year and didn't have this problem but this video is slightly longer. About twenty minutes total consisting of approximately 100 video clips. I've added one more group of clips and not when I try to load the saved project I just get a gray blank screen. The load message finishes but nothing appears. The drop down menus are mostly still grayed out. No good selections except to press load project again. This causes a system error that shuts down the application. Any tips or tricks are appreciated.
Thanks,
Dave Flick

Bill, here is the good news.
I updated the Quick Time like you suggested but no help. I updated the video driver but no help. I disabled the hardware acceleration but no help. During this time I realized the problem started after I upgraded McAfee. I remembered the new McAfee Real Time scanning effected my Outlook software. So I disabled the McAfee Real Time scanning and then Premiere Elements 8 would successfully load my saved project. What a relief. I went back and Turned On the McAfee Real Time scanning but changed the setting to only scan programs and documents, not all files as previously set. I'm back in business and really appreciate your help. Thanks a million.
Dave Flick

Premiere Elements 8 won't open on my new laptop.

I bought a new laptop (Toshiba Satellite, i3 processor, 16G RAM), uninstalled Premiere elements 8 from my old laptop and installed it on my new machine. But when I try to open it, it won't open. Instead it opens the programs (X86) folder and displays all the files and folders. What do I need to do to get it to open?

But when I try to open it, it won't open. Instead it opens the programs (X86) folder and displays all the files and folders.
You've definitely installed it wrong. Or your shortcut is set up wrong.
What happens if you browse this folder and double-click on the exe file?

Premiere Elements 11 won't open

Installed Premiere Elements 11 but it won't open. Have uninstalled and reinstalled but still no luck.

First, thank you for that information.
Now, you say:
I ran the Update Driver and it said it is up to date. I installed it on another computer that is older and it works ok...still won;t open on mine
I would first go to the Intel Web site, and manually check for a more recent update. 2011 is a very long time ago. I find that the OS's driver update utility, or any driver utility, will likely be very out of date. For most programs, that does not usually matter much, but PrE really needs to interface VERY critically with that video driver.
If you have a Dell, Lenovo, HP, or other major mfgr's. computer, I would also check their Web site, as some of those companies will rewrap the video drivers for their specific version of the hardware and their specific version of the OS.
As for PrE running on one computer, but not the other, I would look closely to see if those two computers have the exact same video card, and video driver. If they do, then I would check to see if they each have the exact same Windows updates and hot-fixes applied. Even simple OS updates CAN render the video driver obsolete. That is why the major video chip companies update their drivers so very often. Intel, while making good chips, has not been nearly as good with driver support, as nVidia, or AMD/ATI. As mentioned above, the video driver is not so important for general computing (Intel's target), but programs, such as PrE, extreme games, or 3D work, require much more from the video driver - other programs will usually still run pretty well, but not programs, like PrE.
Good luck, and hope that Intel has a newer driver for you, that solves your issue.
Hunt

Premiere Elements 8 won't open

I recently purchased APE 8 and am new to video editing. The Organizer program opens fine and I was able to put my videos into different albums. However, when I tried to open Elements to actually edit the videos, I was unsuccessful. I clicked on Edit, Edit with Premiere Elements; right clicked on a video and videos, and then clicked on Edit with Premiere Elements; and, finally, clicked on Fix, then Edit. In each case, the software went through a multi-sceond loading process but then nothing opened and I remained in Organizer.
When this first happened, I was told that I didn't have enough RAM. I've now installed 2.5 gigs of RAM. My system runs Windows XP and I have plenty of memory.
What am I doing wrong?
Thanks.

aschiffr67
Although a dual core processor would be nice, so would be 4.0 GB installed RAM instead of 2.5 GB. Even with that 4.0 GB installed RAM in a 32 bit system, typically only 3.5 to 3.0 GB RAM would be available, but it is more than what you probably have now. But, there is always the possible perk of the 3 GB Switch. If you have Windows XP, I believe that you do that through the boot.ini file.
http://dwf.blogs.com/beyond_the_paper/2009/04/enabling-3gb-switch-on-windows-vista.html (this has to do with virtual memory, not RAM)
Have you optimized your virtual memory setup and defragmented and cleaned up the computer a lot.
There is AVCHD and AVCHD-Lite. AVCHD has the video codec (compression) = MPEG-4 AVC/H.264 and is characterized by final images of 1920 x 1080 (either via AVCHD Full HD1080i with 1920 x 1080 frame size and square pixels OR AVCHD HD 1080i with 1440 x 1080 frame size and HD anamorphic so that you end up with your 1920 x 1080. These days you will usually see a video with the MPEG-4 AVC/H.264 codec with a resolution less than 1920 x 1080, namely 1280 x 720, referred to as AVCHD-Lite. Flip Mino HD appear to be recording 1280 x 720 30 frames per second video with mp4 file extension. In addition, I have seen the codec for some referred to as H.264. Do you know for a fact that this "H.264" represents MPEG-4 AVC/H.264 compression which would be representative of the AVCHD family??? MPEG-4 by itself does not mean AVCHD, at least not in my mind. Have you taken your video into the free utility named gspot to see what it says about the codecs for your video? Or, called the camera manufactuer to asked if the video codec in your camera is AVCHD-Lite or in the AVCHD family?
http://www.headbands.com/gspot/v26x/quick_start.html
If you really do have AVCHD-Lite, have you looked at the Steve Grisetti popular FAQ about editing AVCHD-Lite? If not, please do so.
http://forums.adobe.com/thread/454585?tstart=0
Lots to think about.
ATR

Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)

I have been using Adobe Premiere Elements 9 for quite some time now. I've made several projects in the past, and now all of a sudden it says on the launcher "You've reached your storage space limit. If you'd like to back up, store, share, and access your photos online, please consider upgrading your storage plan." I ignore the notification and proceed to make a new project. After it finishes loading, the editor tab pops up, but pops up blank, and remains blank, and there's nothing I can do about it. I don't want to pay for online storage because it's too expensive and I don't have the money, and I don't know where I can delete what seems to be online files. I have tried deleting and reinstalling the software, but I still get the error message.
I haven't gotten any help at all for my problem. I payed $100 for this and I want to make use of it. This is my last hope. Someone please find a solution for me.
Bronson

Bronson,
Did you have photos stored on photoshop.com? Ever? If so, they probably have all been transferred over to Adobe Revel if you did nothing during the Adobe transitioning from photoshop.com to Adobe Revel.
Right now there is funny business going on with Elements programs with regard to the Adobe ID and Password sign ins. I still do not see an explanation for not being able to sign in, but the program works in spite of this. I have not see Adobe posting any acknowledgment of the problem or its probable involvement in the situation.
When you reported what I thought was success on your side, I asked
When you get everything together and get a chance, please let us know if it was everything in the list or one particular item in the list that was the key to success?
Never did get an answer to that question whether it was one or a combo of my suggestions that got things working at that time. So, answer to that would help especially now when we seem to get back to Premiere Elements 9.0/9.0.1 not working.
Since your report of success on August 19th how long did the success last? Until today or other?
If you have not already, have you repeated the steps that appeared to resolve the issue?
When you went back to using the "fixed" Premiere Elements 9.0/9.0.1, did you get tempted into clicking on any of the photoshop.com/Adobe Revel lures?
Please review the above and then we can decide what next.
Sorry for the setback.
ATR

Premiere Elements 11 won't open offline

What is required to run Premiere Elements 11 offline? I have users with it on their laptops. The application works perfectly when on the school's network but will not even open when offline. Has anyone else run across this? OS= Win7 64bit Enterprise.

I'm now thinking that it is related to the "Documents\Adobe\Premiere Elements\11.0" folder and it containing the default locations for the ScratchDisks. (what else does the program rely on from this location?) Our schools redirect "Documents" to their network drive which is pretty standard practice in an enterprise environment. Thus no network drives when offline. District policy doesn't allow for making files available offline for these Documents folders.
With Premiere working online, going to Edit, Preferences, ScratchDisks - Captured Video, Audio, etc. setting can all be directed to a local C:\ folder but still the program will not open offline.
So the question now is; Is there a regkey, option, magic lever or way to disassociate the program from the Documents folder and have all of it's components working from the local hard drive?

Premiere Elements 12 will not start a new project

I loaded Premiere Elements 12 on my...
64bit HP Laptop Dv7
Intel core i7
Windows 7
Radeon Graphics (HD 6770m)
updated Quicktime
updated display drivers as requested when first installed.
reloaded PE 12
Started PE12 but when i click Video Editor and then select New Project the button shows the purple and black lines for about a minute and then stops and nothing happens
I have almost given up. I have been trying to load this program on my pc for 5 days. Nothing but problems. I have asked pc gurus at work and no one has a clue what could be wrong.
Why will Adobe Premiere Elements 12 not start on my laptop?
by the way there is no BadDrivers.txt file to delete that i can find...
Does anyone have a clue as to why the application would not start?

Rotary
It is late where I am so I will give you some things to work on.
Premiere Elements does not fare well with 2 video cards/graphics cards. Have you disabled the Intel and observed the consequences?
Determine if the problem is there with and without the antivirus disabled.
BadDrivers.txt file
Local Disk C
Program Data
Adobe
Premiere Elements
in the Premiere Elements Folder will be one file and some folders. You do not want the folders or what is in them. You want that file which is the BadDrivers.txt file. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. Be aware that after you open the program again after the file deletion, the program will generate a new BadDrivers.txt file but by that time the problem should be gone (hopefully).
I would probably be going after the Adobe Premiere Elements Prefs file -
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Better yet....check out the information in the following blog posts
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
We will be watching for your progress in the light of day.
Thank you.
ATR

Adobe Premiere Elements 7.0 when saving a new project I get a serious error occured and shutsdown

Solution keyword kb406747 did not fix the problem.

fdlt
What computer operating system is your Premiere Elements 7 running on? What are its computer resources - installed and available RAM, free hard drive space, processor, etc?
What size project is this new project that you want to save? When you talk about "save", I am assuming that you mean saving the project prel file for further edits later. Is that correct? Or, are you talking about "save" in the sense of exporting your Timeline content to a file saved to the computer hard drive or to burn to disc?
Is this type of problem
a. It worked before but not now
or
b. It never worked before?
What is on that Timeline - video (format and duration), still (pixel dimensions and how many), and other?
Let us start here and then decide what next.
Thank you.
ATR

IMovie 08 won't open a new project

I open iMovie but under File nothing is highlighted but Import from camera. I can't select New Project.
A new project window doesn't open when you start iMovie. I am trying to work with video clips already imported. Any suggestions would be appreciated.

I had the same problem I remove all the Quicktime plug in (but them on my desktop) them started iMovie it work great except imovie told me something is missing, then I put the plug in back, now everything is fine. Hope it solve your problem

Photoshop Elements 11 won't open on new computer

I recently purchased a new iMac and transferred all my software to it from my old computer. Photoshop elements will not open. The dialog box says "Check with the developer to make sure Adobe Photoshop elements Editor works with this version of OS X. you may need to reinstall the application. Be sure to install any available updates for the application and OS X."
My version is 10.8.4. The "Read Me" file says it requires 10.6 through 10.8.
So I attempted to uninstall it and reinstall.
When I tried to uninstall I got a message that said it could not be uninstalled due to an error. I followed the directions to restart and try again... and again. Same message. At the bottom of the message was another saying if that didn't work to use a link to some Adobe "cleaner". When I clicked to download the "cleaner" I got a message that I had to UNINSTALL the Elements program before using it.
Are they trying to make me crazy?
Next I tried to install Elements from the original disk and got this message: "Installation to case-sensitive drives is not supported. Please choose a different drive location to install." Huh?
I just want to do a photo project as a gift for my parents. Can anybody help me with this technical odyssey?
Many thanks.

http://forums.adobe.com/message/5506764#5506764

Premiere Elements 12 won't open a new project

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