Premiere Elements 13 crash

I created a short movie, less than 2 minutes, then tried to render it. After a few minutes an error message appeared, "problem encountered", and shortly after PE 13 crashed. It appears that I lost the entire project -- a lot of work!
I'm new to Premiere Elements so perhaps there is still a project file somewhere on my computer?
I was quite happy with the software until this happened but now I'm afraid to continue until I can be sure my work won't be lost.
MacBook Pro
OSX 10.9.4
2.9 ghz i7
8gb ram

Saskwatch
I just took my first look at Elements Organizer 13 Create/Slideshow that comes with my Premiere Elements 13 Windows.
Shocking. This is going to be a whole study in itself. Apparently, the good old slideshow is gone and now there is the
opportunity to a create slideshow with a choice of 5 given themes
Classic Dark
Array
The Minimalist
Memories
Album
Apparently those are the themes to which your message is referring.
The only way that I know of to reinstall the Elements Organizer 13 is to reinstall all of Premiere Elements 13. I have to do my
homework on Elements Organizer 13 Mac. The Mac users never had a slideshow feature there before.
Elements Organizer Help | What's new in Elements Organizer 13
Sounds like now Windows and Mac have that same feature.
Make sure Premiere Elements 13 is uninstalled completely the usual Mac way.
Run the free ccleaner Mac to get rid of leftovers
CCleaner - Download.
Reinstall the program with antivirus and firewall(s) disabled.
The interesting part is now you can get 720p and 1080p AVCHD.mp4 slideshows (in one of the themes) from the Elements Organizer 13 Create/Slideshow. Interesting.
We will be watching for further developments.
ATR

Similar Messages

Premiere elements crashes when burning a DVD

I'm trying to burn a slide show I've created. It's a mixture of photoshop elements photo slideshow and edited videos, about 30 minutes long.
But every time I try and burn it to DVD, premiere elements crashes. It generally gets to about 30% through the encoding media stage.
Has anyone else come across this problem? I thought it might be related to virtual memory, but I've increased this, and it's not had an effect. I'm running it on a laptop with 4Gb RAM, so RAM shouldn't hopefully be a problem.
When trying to burn, i've also tried to reduce the quality so instead of using "Fit contents to available space" I've reduced the bit rate down to 5Mbps so the space required is just over 1.2Gb (it was originally about 2Gb).
Has anyone any suggestions as to how to resolve / diagnose this problem.
I've burnt several DVDs before without any problems, although they were mainly just photos
Thanks in advance
J

The easiest way to do this is with Photoshop (PS). I'm certain that PSElements can do it well also, but do not know what might be different. This is for Photoshop.
Place copies of your files into a folder. I use copies because I do not want anything to happen to my originals and play it extra safe. Add a sub-folder. I name mine something like "Final_PSD's,) etc. In PS, I have a series of Actions, to re-size to my common video formats. They are named things like, NTSC_Wide, NTSC_4-3, etc. The Action is set to Open the files, then change the size to the appropriate dimensions and assign the correct PAR for that Project, such as my NTSC_4-3 gets a PAR of 0.9. The Action then does a Save_As. I keep .PSD's as .PSD's, but JPEG would work well too.
In PS, I go to File>Automate>Batch Process. This brings up a dialog screen, where I choose the Action that I want to run, NTSC-4-3 in this case. I direct the program to the Source Folder and the appropriate Destination Folder, my "Final_PSD's" in this case. If I have the sub-folder targeted for the Destination Folder, I leave the file naming conventions the same. I check Bypass Open command, as I do not need to see the work being done. Check over everything. Hit OK, and in a few minutes, I can re-size hundreds of files. Time will depend on one's system, and also on the size of the Target Files.
I feel that there WILL be differences in PSE, but someone else will have to fill in that info. It has also been pointed out that the freeware image processor and cataloging program Irfanview cand do batch re-sizing quite well. This might be an option. I do not use it for such, so I cannot comment.
Good luck,
Hunt

Premiere Pro & Premiere Elements Crash When Open Together?

Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt

Adobe Premiere Elements crashes on export

Hello,
I am working on a video project in Adobe Premiere Elements 4.0. My computer is a Windows Vista Ultimate 32-bit Dell XPS M1530 laptop with the following hardware:
Toshiba MK3263GSX Disk Drive
285 GB, 149 GB used
burst transfer rate: 3 MBps
5400 RPM
8 MB cache
Intel Core 2 Duo CPU T8300
2.40 GHz
4.00 GB of RAM
Whenever I try to export my project (which is less than 3 minutes long and contains no more than 2.25 GB of 720p 30fps video), the program crashes. Usually, the progress bar will go about half way before an Adobe message tells me that Premiere is running low on system memory. Not long after that, a Windows message appears telling me that "Adobe Premiere Elements has stopped working" and it crashes to the desktop. This has occured without fail perhaps 50 times in all my tries to get this to save.
As this project has progressed and become larger and larger, it has become more and more difficult to export. At first, there were no problems. Then, I had to start restarting the program or my computer immediately before exporting. After making a few more changes and additions, I have been entirely unable to export succesfully.
I have set my export settings at far lower levels than would be acceptable for this project, but the program still crashes. I was most recently trying to save the file as an .mpg with the NSTC Widescreen DVD settings. Trying to save in other file formats and at other settings has not been succesful.
I do realize that this is probably a commonly asked question, so I apoligize for bringing it up again. I have searched for information on this topic and have tried several suggestions, including changing the virtual memory and cleaning up my hard drive.
Is my computer just too weak to export this project? Would a more recent program fix my problem? Are there any techniques or suggestions I should try?
Thank you very much for your help.

>chose setting NTSC HDV
According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
If the forum search is working today, search on
kodak zi8
to find out what you should be doing

Premiere elements crashes when trying to access the edit tab features

Hi. I've just loaded premiere elements and started up a new project. I was then browsing through the software to get an idea what it was about. When I clicked on the orange edit tab this gives access to the effects,transitions,titles,themes and clip art screens but when I click on the transitions icon the programme crashes. Everything else seems o.k. I've also tried accessing the transitions through Window - Transitions but it crashes. I suspected that it might just be that the programme hadn't installed properly so I uninstalled and reinstalled it. Still same problem. I've a computer with core duo processor, 4Gb ram and 3Tb of hard disk with ample free space. Anybody had similar problems?

Thanks for the replies. I have an nvidia card so will try some of the suggestions and see if I have any luck.
Will let you know.
Thanks again
Richard

Premiere Elements crashes after 2 min. what's going on?

I've been working with Premiere Elements about a month now. Initially it was very slow so I upgraded my memory and used Adobe's advice for optimal playback. That seemed to clear things up. However in the past couple days it will crash after about 2 minutes of being open. It never fails. Sometimes it will give me an error message and other times it will just freeze.
This is the error I'll sometimes get:
Any help or suggestions would be greatly appreciated. Thanks!

Here are more details:
System:
HP desktop computer
Windows XP Professional version 2002 with Service Pack 3
Intel Celeron processor CPU 3.06 GHz
2 GB of RAM (maximum)
Single monitor
Display Adapter:
ATI RADEON XPRESS 200 Series, version 8.30.0.0, 9/8/2006
Audio:
Realtek High Definition Audio. Version 5.10.0.5283, 8/1/2006
Location 65536 (Internal High Definition Audio)
Legacy Audio Drivers and Video Capture Devices
QuickTime 7.6.5
Disk drives:
A:\ Floppy disk drive on standard floppy disk controller
C:\ 35 GB free out of 75 GB total. Microsoft driver version 5.1.2535.0, 7/1/2001. Write caching enabled.
D:\ LITE-ON CD-ROM, Microsoft 7/1/2001
Virtual Memory:
Process Scheduling: Programs
Memory Usage: Programs
Virtual Memory: 1344 MB. (Maximum is 2688 MB, recommended is 2877 MB)
Display:
32 bit color
DPI setting: Normal
Font size: Normal
Programs running in the background:
LINK Client Manager
VIPRE Virus Protection
Process Explorer Screenshot:
I've also attatched the DxDiag text file.
I haven't found any errors today, even though it has crashed several times, but I did find this error from last Friday (when all this crashing started happening):
These are the codecs for my file:
Here's the screenshot of my project:
Once I open that project, it has crashed within two minutes of it being open, even if I don't do anything. I don't have any special effects besides the titles. All I've been doing with this project is rearrange files within the timeline. So far I haven't had problems with other projects or files, but my other projects are under 1 minute and I have spent the majority of my time on this project and file.
What happens is the program sometimes just freezes (and I've let it sit to see if it would unfreeze itself, that works only about half the time). Other times it just shuts itself down with no error message. I've also received these two errors:
If I get the "Project Save Error" and I try to save it somewhere else, it still gives me the same error. The only way I can get out of that error is to shut down the program without saving.
This is what I've done so far:
Installed Windows updates (all critical updates installed except for Microsoft Office 2003 Service Pack 3)
Updated QuickTime
Cleaned up start-up programs
Turned off indexing
Deleted temporary files
Ran system virus scans
Defragmented my C:\ drive
Set priority level for Premiere Elements to AboveNormal.
I save all of my files directly onto my computer (not the network drives)
Any other suggestions?

Premiere Elements crashing upon start up

I have transferred my application of Premiere Elements 11 to my new iMac OS 10.9.2 but it will not open up. It starts the process but then it crashes every time. What can I try?

islantweet
Lots of just in case questions...
a. When your older iMac fried, did it trap your Premiere Elements 11 in it so that you could not deactivate it and uninstall it? Adobe allows for the same purchased serial number to be on no more of two of your computers. If this is the case, Adobe should be able to help you clear your account so that you do not have an activated program trapped on an unusable computer. If this applies to you, contact Adobe via its Adobe Chat on the topic of "Serial Numbers Issues or Activating My Product". Click on the following link and, when it opens, click on "Still Need Help? Contact Us." to bring up the Adobe Chat to work on the topic.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
b. Why are do describing these transfer paths for the Premiere Elements 11 Mac installation on the new computer? Did you purchase Premiere Elements 11 in boxed packaging so that you have a Mac installation disc or did you purchase Mac installation files from a download from Amazon? If you have a purchased serial number for Premiere Elements 11 Mac, you can install from tryout files from the following web site and then insert your purchased serial number in them.
The key to success for this route is to read very carefully the "Note: Very Important Instructions" on that web page so that you do not receive an Access Denied message.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
More later.
Thanks.
ATR

Premiere Elements crashes my PC

After many years of using Premiere Elements, a new problem - Premiere crashes my PC. I've renedered my project, no problem. Then, during the 'burn' process, part-way through its assembling all the fragments prior to actually burning, the PC dies - every bit as effective as switching off the mains supply. Just a switched-off PC. Has anyone any ideas? [I'm Windows XP SP3, Premiere Elements 3]

Well, my PC man down the road gave the PC a good clean, re-
seated the boards, removed a bit of felt that was covering one of the fans
, and put in an extra 2 Gig of memory.
Now it goes from encoding through to burning and out the other end with no problem.
So, I guess it was probably hardware overheating?
Thank you all for your very rapid and useful posts - and the links to the articles.
Many thanks

Premiere Elements crashes

I've got a very simply project set up, which was working fine. But now when I want to edit it I get:
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
The project is just 3 static images with 2 transitions. If I click on one of these elements a click 'properties' it crashes.
I've tried recreating the project from scratch but the same thing happens.
I'm using Mac OS X 10.5.8

Slim,
Welcome to the forum.
Though it is mostly PC-centric (that is all that I use), this ARTICLE might offer some tips, that will also apply to the Mac.
With crashes, where one only has Still Images, I would definitely look to John T's links, as one is always best doing all Still Image Scaling in PS, or PSElements, prior to Importing into PrE. Besides lowering the resource overhead when processing overly-large Still Images, the quality will also be improved.
Good luck, and please let us know a bit more about your Still Images, and the Project's Preset, chosen at New Project (per Steve's questions). Also, Steve is our resident Mac-guru, as he is fully X-platform, and can help translate the suggestions in my link above to that platform.
Hunt

Premiere Elements Crash

On several occasions while editinng a video, PE 2 has crashed. The message that appears is Premeire Elements has encountered an error
[..\..\Src\Marker\Marker.cpp-187]. I had just highlighted a video clip & went to the toolbar. As I clicked on the "clip" tab, This message appeared and then the program shut down.
Thanks

You're most welcome.
When you have gathered the "clues," please let us know the results. My hope is that something in those clues will be fairly obvious and can be directly addressed and remedied easily. Often, it will be an issue with a driver, or with some program not accurately reporting its memory usage. These are common causes, though tracking them down can involve some real detective work.
Along these lines, this ARTICLE will list some ways to eliminate (both permanently and also temorarily) some of the potential problems and also free up the greatest amount of available resources for editing work.
This ARTICLE, from the FAQ section, will help with the optimization of Vista.
Good luck,
Hunt

Premiere Element Crashes

Hello
I started using Premiere to edit some home movies. Everything was working fine until I went back in to make changes. Then everytime the time line would crash and the program would shut down. How can I fix this?
Thanks

>video from VHS tape with a EasyCap
I don't know what that device produces, so posting file details here might help
Codec & Format information, with 2 links inside to read -read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Premiere elements crashing when adding disc menu on a mac

This has been happening for quite some time now.
I have tried saving as flv and mpg to avoid the problem but it still crashes.
Is there a solution. I am running OSX 10.9.2
I have verified the disk and permissions to no avail.
I have a project that I need to finish.

Thank you for your response
What exactly is happening and when?
When I have finished editing the movie and ready to add a disc menu so that it can be played on DVD. Disc Menu is selected and when I try to drag it across the error occurs and it shuts down the program
Movie Menus only apply if you are creating a DVD, a BluRay or a WebDVD. Why are you outputting as an MPEG and FLV? I output as an MPEG and FLV to add to the internet and to keep as files for future use.
What model of camcorder is your original footage coming from and what format and resolution is it? I am importing an mov file which I have made a slideshow from in Slideshow Pro. I have been using the same process for over a year and it has only started happening in about 4 months ago.
When you add your video to your timeline in Timeline mode, do you see a red line alone the top of the timeline, above the clips? This indicates that you did not properly set up your project to match your video. No red line
What are your Project Properties, as listed under the Edit menu?
It might also help to know the hardware specs of your computer.
MacBook Pro -
Processor 2.9 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Software OS X 10.9.2 (13C64)

Premiere elements keep crashing with rendering and mid editing!

Hey
I have used adobe premiere elements 10 for a little over a month now. But recently pre began to crash then I was rendering a video!
I began searching on "Adobe premiere elements 10 rendering crash", but didn't find a answer. But, I notices that some people had the problem with render crash when the process bar reached 27%, I tried rendering two times in a row, and notices that my rendering where crashing at 31%!
I have really no clue what the problem could be!
4g ram
3,20ghz cpu intel
64bit

Also see this article on PrE crashing, or hanging: http://forums.adobe.com/thread/792580?tstart=0
It starts with a checklist for PrE, then goes into detail on tuning up one's system and OS, and then goes into troubleshooting problems, with links to other articles, and also tools to help troubleshoot the problem(s). The first part is pretty easy, and then things pick up in "degree of difficulty," as you progress, ending with The Case of the Unexplained.
Good luck,
Hunt

Adobe Premiere Elements 0.9 project crash, HELP!

This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
In an attempt to first solve the problem myself I went through the Premiere Elements 9 files and deleted finnished projects and automatic saved process on projects etc, but still won't work even better... The funny thing is that when I open another project (a finnished project I left saved just in case) and go through the storyboard there and messes around a little and such, it won't crash nor trigger the same message as my latest project. And that program even has some effects on every footageclip on it too, but still it works fine. Haven't touched the program or the program until and since yesterday night to give it some rest but it still won't work, the project just keeps crashing like when and since it first started a few days ago.
I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!

Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/

Premiere Elements 7 Crashes on Startup

The programme has been working fine for about 2 months but, as of last night, my copy of Premiere Elements 7 has started crashing on startup...it gets through the load screen and gives me the usual options to open an existing project or a new project etc--but as soon as the editing workspace opens, I get an error message and the programme closes. If it helps anyone, the reported details of the crash are:
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Code:    c0000005
Exception Offset:    00000000
OS Version:    6.0.6001.2.1.0.768.3
Locale ID:    2057
Additional Information 1:    e52f
Additional Information 2:    e98dfca8bcf81bc1740adb135579ad53
Additional Information 3:    860f
Additional Information 4:    6eabdd9e0dc94904be3b39a1c0583635
If it's significant, the fault appeared on my first attempt to open the programme after Adobe Updater told me there were updates available and I let it go ahead...I wonder if something became corrupted in that process.
If anyone has any fixes based on the above, I'd be grateful. However, I'm more than willing to just reinstall (I still have the original download files available on my computer) but, before I try this, want to make sure I will be able to re-register my copy when I have done the reinstall (I have all the codes etc.). Perhaps I'm being paranoid but I've used Audition for ages and know people have had problems registering again if they've been unable to unregister a copy before starting again...I don't know if Premiere Elements 7 is the same but want to make sure I have my "ducks in a row" before starting a process I might regret.
Thanks in advance for any help.
Bob

Well, I've solved it without re-installing but I'm surprised at what caused the trouble.
There was a faulty .avi file in the directory I've nominated for storing my source video and audio. (I'd started to transfer a large file, realised it was the wrong one and stopped the transfer before it was complete.) Deleting this one file has the programme working properly again. I mention it in case it helps anyone else in the future but I'm surprised something so basic could cause a crash.
Thanks for the advice that reinstalling isn't a problem...good to know just in case I ever have to.
Bob

Premiere Elements 7 Crashing on Share DVD every time on Vista 32

I am running Premiere Elements 7 on Vista Home Premium 32 bit. The machinse is up to specs, quad core, 3GB RAM, Ge Force 9500GT etc. I'm in the US using NTSC. Drive C; has 127GB free and E:, also internal, has 73GB free. Both get defragged and they get cleaned with CCleaner etc.
I had not used PE7 in a while and I shot video of a birthday party at a go kart track on Canon HV-20. I imported the video, edited it, added quicktracks music and exported the result as DVD going to folder 4.7GB as per Appendix of Muvipix Guide. [note no crash when I did this] I then burned that TS_Video folder to a DVD but it didn't play on DVD player. So I came back to PE7 to try writing an actual DVD directly.
Whenever I click Share > DVD now I get an immediate crash of the program. Windows provides this info in that error box:
Problem signature:
   Problem Event Name:    APPCRASH
   Application Name:    Adobe Premiere Elements.exe
   Application Version:    7.0.0.0
   Application Timestamp:    48cee0db
   Fault Module Name:    StackHash_a34a
   Fault Module Version:    0.0.0.0
   Fault Module Timestamp:    00000000
   Exception Code:    c0000005
   Exception Offset:    00000000
   OS Version:    6.0.6002.2.2.0.768.3
   Locale ID:    1033
   Additional Information 1:    a34a
   Additional Information 2:    c9c5f4fd744690d388ab9d5b3eb051a7
   Additional Information 3:    cb2e
   Additional Information 4:    650bb5690556a17e911375b94d3e16f0
Read our privacy statement:
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I had to go Task Managaer > Processes and end the APE7 process before I could launch the program again....but the I tried another project entirely, an older one that was shot on a Sony DV Cam and it caused the same crash.
I cleaned the temp files and registry, restarted....same thing. So I went to this document:
http://kb2.adobe.com/cps/404/kb404998.html#Before
...and started working through troubleshooting steps. I did this so far:
1. Make sure that the system meets the minimum requirements for Adobe Premiere Elements 7
check
2. Install the latest version of Premiere Elements.
checked, no updates available
3. Install current Windows service packs and other updates.
check, every single one is installed on this system. I run CS4 with PSCS4 Extended and Lightroom 2.5 all the time here.
4. Re-create the Premiere Elements PluginCache.
This I could not do. Holding Shift on starting APE7 had no effect. It just brings me to the Phosotshop Online signing screen on the elft with Open or Instant Movie on right etc.
5. Re-create the Premiere Elements preferences folders.
Could not find them at that location. Will come back to that as I have done complete reinstall of APE7 and deleted evrything I could find at that time.
6. Disconnect IEEE 1394 devices.
check, not a startup problem anyway
7. Troubleshoot third-party plug-ins.
Have not installed any
8. Run Premiere Elements in a new user account.
check, crashes same way
9. Run Premiere Elements while no other applications run in the background.
check, very limited set of apps running
10. Update the video card driver.
check, latest Nvidia GeFroce9500GT driver installed, also tried previous version, no effect
11. Verify that other device drivers are compatible with Windows.
check, devices were made for an work fine in Vista32
12. Troubleshoot QuickTime.
check (**PARTLY!**)...I have the latest QT Pro 7.6.4 and latest iTunes installed and working fine.
HOWEVER, I do have an issue in PSCS4 where I am not able to open QT Movies in Photoshop. The only response from Adobe's support ticket has been I should upgarde to QuickTime 7.1 or later...Duh, I have 7.6.4 and had said that in ticket. May be this is related?? May be it's a CODEC issue? I do have alot of CODECs on the machine that were set up by Zoomplayer's install center ioncluding latest DiVX etc.....but that should be OK I would think???
13. Check for codec problems.
See #12 above...do I disable every CODEC?? Not sure where to with that....?????
I did read this..."..If you are not certain which codecs should remain on your system, contact Adobe Technical Support for additional help.
To temporarily disable a video or audio codec, see "Temporarily disable a codec (Windows Vista)" (TechNote kb404892) for details....."
14. Identify the file that causes the problem.
Check, any do. Have a number of Elements projects, each of them causes the problem. Even creating a new project with two scenes in timeline and choosing Share > DVD will crash it now.
15. Remove and Reinstall Premiere Elements.
Check- ran uninstall, dleted all APE7 and APE4 folders I could find and ran CCleaner on temp files and regsitry.
RE-downloaded APE7 from Adobe Store and after a reboot installed it. Rebooted. Boom same crash.
16. Check for font problems.
Uh, I have only added three fonts to what's in the system...any others were installed by Adobe CS4 Design Premium...didn't spend any time on this.
17. Set the virtual memory paging file to the default size.
Have not tried this.
18. Optimize handling of temporary files by Windows
check
19. Repair and defragment hard disks.
check, do that regularly. Most of my content lives on a 4TB Drobo anyway, but all the APE7 edits have been with fast internal drive that is not fragmented and has lots of room. All scratch disks are set to E: internal SATA 7200 drive...Vista is on C:
20. Scan the system for viruses.
Absolutely clean. Running Norton360 and have run exhaustive checks and scans with help from the Tweaks guys including ESET online scanner- Absolutely clean of malware, spyware, trojans, viruses, rootkits or even tracking cookies!
21. Visit the Adobe User to User Forums.
Tada! Here I am.
22. Reinstall your capture card software.
No cpature problems....it's built in FW13945 on my HP Media Center m8120N and has always worked fine.
23. Contact Adobe Technical Support.
Awww man.....really?
Other stuff I have done and summary:
## I've read Steve say these kinds of problems are often Audio Driver problems. I have now installed latest Audio drivers from Realtek HD and Haupagge...latest are there and they work fine. Still crash.
## I've flashed both of my DVD writers drives, which are SATA, to latest Firmware and verified them.
Final note, I CAN share a file and choose to upload it to YouTube which is what I did with the Birthday video.
I have tried rendering the whole timeline before clicki9ng on Share > DVD still immediate crash. I *WAS* able to go there when I first edited this rememebr and I saved the DVD to a 4.7GB folder.
Thanks for any help!
Phil
pwscott   AT   gmail

Pwscott wrote:
10. Update the video card driver.
check, latest Nvidia GeFroce9500GT driver installed, also tried previous version, no effect
After installing recent nvidia drivers you should then uninstall the nvidia stereoscopic 3D driver from Control Panel> Uninstall a Program. This has a known conflict with APE.
Cheers,
Neale
Insanity is hereditary, you get it from your children

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