Premiere Elements 13 error message ' software appears to be counteerfeit'
I bought the 64 bit Premiere Elements 13 from the official Adobe site yesterday but on installation an error message came up saying 'adobe genuine software verification failure...appears to be counterfeit' Unlike similar issues on other parts of these forums this error message does not contain any link to help fix the issue, it just says exactly that. The system = Windows 8, 64 bit. Any solutions gratefully received.
exmetsolutions
Adobe Chat Orders should be able to address your issue. Please click on
Premiere Elements
Contact Customer Care
Membership, Account, Payment
Payments, Invoices, Orders
Chat
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles.
Do you have a purchased serial number at this time?
ATR
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computer: Lenovo ideapad Z710
OS: Windows 8.1
program: Premiere Elements 12.1Dear Mylenium,
my problem is:
Adobe programs do not recognize an established and working internect connection.
So I used the same computer to get with the given request code ("Anforderungscode") an answer code ("Antwortcode"). But Premiere Elements does not recognize this answer code and tells me, that this answer code is invalid ("ungültig"). So what should I do ?
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Thank you.
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