Premiere Elements 13 has stopped importing MOV. files. Quicktime is installed and working
Premiere Elements 13 has stopped importing MOV. files. Quicktime is installed and working.
Nowconfused
I tried to get background information on the video from your camera but all I could find so far is that the camera is probably recording
1080p (1920 x 1080 @ 29.97 or 30 progressive frames per second. What are you (manually) or the program (automatically) setting as the project
preset to match the properties of your video source. See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio even if the fields look grayed out.
How are you importing the files into the Premiere Elements 13 project - with the Add Media/Files and Folders/Project Assets from a computer
hard drive location or are you making a USB connection between the camera and computer/Premiere Elements 13 and using Add Media/Video ..../Video Importer? Could you possibly have changed the way you are importing the files into a project?
Would it be possible for you to send a small sample of one of these .mov files that will no longer import? Maybe in a Dropbox link that you include in a reply?
Do you have any of the older files still available - the ones that did import at one time? If so, will they still import into a project or do they now not import?
More later.
Thanks for the follow ups.
ATR
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Premiere CS6 won't import mov files, the message: "file has no video or audio streams" shows up instead. How can I import the files?
MOV is a wrapper that can contain many different codecs. The message you get is indicative of a distribution codec inside the MOV wrapper. You may need to convert the material to an editable codec before importing.
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Premiere pro will not import .mov files
Premiere pro CS3 running on Vista 64 bit will not import .mov files. After Effects CS4 has the same problem, it says I don't have the correct version of Quick Time installed. I'm using the 64 bit version 7.6.4 for Vista. Any help would be appreciated.
Welcome to the forum.
Now, what is inside that .MOV "wrapper?" This ARTICLE will give you some background on "wrappers." It is mainly written with .AVI in mind, but translates to most AV file formats, including .MOV.
Now, I use a lot of .MOV files and these are all done in the Animation CODEC. Never an issue for me.
One thing that might aid you is the US$30 upgrade/unlock key to QT Player Pro. It can Export as a bunch of useful formats/CODEC's. Depending on whether your footage is SD, or HD, you can Export most to formats that play perfectly with PrPro.
Good luck,
Hunt -
Premiere Elements 11 stops importing from DV
Premiere Elements 11, Windows 8 32, External USB-HD
Hi,
I am trying to convert my friends' MiniDV videos. I work with a borrowed laptop that has Elements on it but I am not familiar with it. The import always stops after about 18:30 and I get an error message about filesize. The filesize is about 4GB. I vaguely remember some Windows restriction (from the old days). Could that be the reason? And how and where do I change that?
Another question: Is there a way to stop Elements from breaking the video into scenes? All my friends what is to transfer the videos to the harddisk. No fancy transitions, themes etc.
Thanks.Hans
The good news is that you were able to capture your DV data with Windows Movie Maker if not Premiere Elements.
Since that is the case, I do not know if you have any more time or want to do any further troubleshooting on DV data capture firewire into Premiere Elements Capture Window.
If you should, we might revisit a lot of what we did and then more.
a. Scratch Disks. Especially the Captured Video and Audio, but also any preview files or conformed video and audio files pile ups. Have you checked the Adobe Premiere Elements Preview Files Folder and Media Cache Folder? Has your computer been defragmented lately.
b. General computer optimization with a product such as ccleaner (regular and registry components).
c. In general for runtime error
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
There is a Premiere Elements 11 preference file named Adobe Premiere Elements Prefs. On Windows 7, 8, and 8.1 64 bit it can be found in the path
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path.
But, if you are working in Windows 8 32 bit, I am not sure where that would be...guess is
Local Disc C
Documents and Settings
Owner
Application Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder would be the Adobe Premiere Elements Prefs file that you delete. Again, work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path....just in case.
Thanks you for all your follow ups. Continued success with your projects.
ATR -
Adobe Premiere Elements 10 cant export mov files to QT h.264: export failure
Hello,
I edited my project in Adobe Premiere Elements 10 and want to color correct it in Davinci Resolve Lite. I tried to export my mov files (shot on 60 D 1920x1080 25 fps) to QT h.264, so I can import them in Davinci. I have the same Problem when I want to export to uncompressed YUF 8bit.
The pc says something like: Failure during creating the file. Cant open or create the export file.
Is it a problem of the progamm? Is it impossible to export it in that codec ? Should I use another export codec ?
Greets StefanHello,
Sry I didnt find any Premiere Elements in my selection, next time I post it directly here.
Im using a windows hp 7 64 bit, Adobe premiere elements 10, last version of Quick time and running an account with admin privilegs. I also opened the programm with admin power, just to see if anything happens, but still the same.
My camera films in 1920 x 1080 25p, so I guess its proogressive. For the audio I dont care if its 5.1 or mono, because my microphone is a mono microphone.
I made some pictures of my settings, sry all in german:
[IMG]http://imageshack.us/a/img163/6105/rr3l.jpg[/IMG]
[IMG]http://imageshack.us/a/img839/9284/nser.jpg[/IMG]
[IMG]http://imageshack.us/a/img707/6420/0krg.jpg[/IMG]
Greets Machun -
Premiere Pro CS5.5 importing .MOV files help!
Hi, I have been using this software for quite a while now but this problem has only just started occuring.
When I import video files from either my iPhone 4s or Ipad3 into PPro the monitor preview screen goes green, but when I insert the video file onto the timeline I can hear the audio but the video file itself is just showing green.
When I open the exact same file with WMP, VLC player, FLV player quicktime and so on it is perfect but this only happens when I import into PPro CS5.5.
I also have a handheld HD video camera which records in .MOV format and when I import those files into PPro it works just fine, so it is only the iPhone and iPad files that it does not like!
I'm assuming this is a codec issue?
Please can someone help as this is driving me insane!
Many thanks
Dan
P.S, this has only just started happening, I have been importing iPad and iPhone video files into PPro for ages with no problems whatsoeva, I am not aware that I have deleted anything like codecs or anything that would make this start happening. Very strange!>assuming this is a codec issue
Maybe... or maybe a Windows update changed "something" that has made your graphic adapter cause problems
So... ATI or nVidia, and EXACT driver version... and, for either, have you gone to the vendor site (NOT Windows Update) to see if there is a newer driver?
nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us
IF you have nVidia... How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7 -
Does premiere elements 13 support canon mov files?
Does Premiere Elements support Canon mov files or must I convert the mov file to a different format first? If I have to convert the mov file first, what file conversion program should I use and what file type should I convert it to?
Howard Scheer
Thanks for the additional very helpful information.
Two concerns in your case...
1. Canon 70D and its H.264 intra frame compression. Please refer to the following
current thread on the color fade of the exports of the Canon 70D footage
export quality
2. Premiere Elements 10 on a computer with a NVIDIA GeForce video card/graphics card
is bad news. The typical fix is to roll back the driver version to about May 2013. But, when the
computer operating system is Windows 8 or 8.1 64 bit, often there is not an older enough driver
version to revert to in order to get Premiere Elements 10 to display and work properly.
http://www.atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Also see Announcement at top of this forum about the Premiere Elements 10/NVIDIA GeForce issue.
You should not expect to run into this problem in Premiere Elements 13. But, go tryout before purchase
to assure the compatibility of the program with your computer environment and project goals.
Please review and consider and then we can discuss your situation further.
Thank you.
ATR -
Premiere Pro Suddenly Stopped Recognizing .MOV Files
I have been working on a project and it includes an .mov file. Never had a problem with that particular file or any others before. Yesterday, while I was working, Premiere suddenly decided it couldn't read the file and when I put the cursor on it, I got the "Media Offline" screen in the monitor. I like Adobe CC, but this is the second problem I have had this week and tech support is never there when I need it. Well worth the 50 bucks a month. Anyway, has anyone else had this problem? If so, is there a fix for it? I am using a PC
Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0 may help, if your problem is one of a "lost" activation
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My latest photos will not impoort in 4.1 but have imported on 3.6 which i still have. I can see the photos in 3.6 but they are not in the 4.1 catalogue. I have tried a repair, no joy, so would appreciate any help if any body has this problem and knows what to do. Mr.Miike
Victoria
Despite allowing me to import them as orf files i have now realised the
problem has not solved itself, as the dialogue box is again saying it
cannot find the files again, though i can see both pictures and there is no
histogram and it also says the metadata has been changed
there is no file i can find where the pictures are held, such as my
pictures, and i dont know where else to look
The bottom line is that Lightroom 4.1 stopped recognizing raw files. 3.6 is
accepting them as before and there appears to be a glich which is causing a
conflict.
I have just taken another photo and it has successfully imported and i will
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I will report over the next couple of days
michael -
Hi there,
I have run into a realtively urgent problem that I'm hoping someone can help me with. I am making a video in after effects cs4 for a client using footage captured in HDV split that show as .m2t files. I have edited with these files in after effect before, but now all of a sudden when I go to file -> import and select the file I get an immediate "After Effects error: Can't import file" ....."unsupported filetype of extension".
I also noticed it wouldn't let me import .mpg files however .mov files import no problem.
Any help on this would be greatly appreciated!!!
Thanks,
AaronThanks!! That fixed the problem. I'm not sure why when I searched for updates in after effects it didn't find anything.
Thankfully there are helpful people on adobe forums -
My MOV files are choppy in the SOURCE window where I'm trying to edit. Please help....I have a camera that I use for that is drone footage no audio and it imports fine; never choppy easy to edit. Now I'm trying to import video from my Lumix; it's bringing in audio that I don't need but the files are choppy and am unable to edit. Have been watching tutorials but I can't seem to fix the problem still.
Thanks for your patience with me. I have tried what you mentioned and dragging the clips in question to the new item icon. Sometimes it works fine and others it gets hung up again. However, I'm used to editing when the file is in the source area (upper left corner ...see file attached...screenshot). When I do the task you mentioned it immediately puts the entire clip before I edit in the lower right and it doesn't appear i can edit as easily. Does that make sense?
I'm starting to think my computer isn't powerful enough? ):
Currently the Premier settings are set up like this
General
Editing mode: QuickTime DV NTSC
Timebase: 29.97fps
Video Settings
Frame size: 720h 480v (1.2121)
Frame rate: 29.97 frames/second
Pixel Aspect Ratio: D1/DV NTSC Widescreen 16:9 (1.2121)
Fields: Lower Field First
Audio Settings
Sample rate: 48000 samples/second
Default Sequence
Total video tracks: 3
Master track type: Stereo
Audio Tracks:
Audio 1: Standard
Audio 2: Standard
Audio 3: Standard -
Premiere Elements 11: Got an m2v file instead of mpeg, and there is no audio
I rendered a video out of Premiere Elements 11 using the "share" function and wanted it to be an Mpeg-2 or Mpeg-4. What I got was 5 different files .ac3, .m2v, .mpg.xmpses_Audio, mpg.xmpses_Video, and .mpg.
The .mpg file is zero bytes and I get a Windows error if I try to play it that says "Windows Media PLayer cannot play the file. The player might not support the file type or might not support the codec that was used to compress the file."
When I try to play the .m2v file there is no audio.
What do I need to do next? I need this file to end up as a Mpeg
ThanksWhat computer operating system is your Premiere Elements 11 installed on? I ask that in case we need to get into any computer specific details in the troubleshooting exchanges. Windows 7
1. What are the properties of your source media? Video shot from video camera that creates .mp4 files
2. What did you or the program set as the project preset to match the properties of the source media? I let the program match the Preset
3. What were your specific choices in the Export area...
Publish+Share
Computer
AVCHD
and one of the MP4 presets
OR
This option below was what I used
Publish+Share
Computer
MPEG
and one of the MPEG2 presets
OR
Other
If you have jumped from one to the other in trying to find answers to your problems, then for troubleshooting purposes let us focus on
a. Properties of Source Media See above
b. Project Preset Selected See Above
c. What are the requirements for your export Requirement is MPEG-2 or MPEG-4
I will customized suggestions based on your reply details. -
Hi there,
I work with Premiere Elements 11 on a windows PC, and I try to ingest HD-footage from Panasonic HVX-200 Camcorder. Premiere Elements only recognizes thumbnails, but not the footage itself? What do I have to do? Or does Elements only support SD-footage? Do I have to install DVCPRO-HD Codec? Where do I get it then?
Thanks for your help!, yours MikeWelcome to the forum.
PrE does support HD material, just not all of it.
With DVCPRO HD on P2 media, I am not sure that you will be able to work directly with the media files from your Panasonic in PrE. This is the list of supported formats: http://help.adobe.com/en_US/premiereelements/using/WSeffff8bffc802084-1665492e133c9c19956- 8000.html#WS300DE01D-F057-4639-96D1-F99EEE163C24
PrPro can Import and edit DVCPRO HD on P2 media. The Panasonic P2, along with its metadata is supported: http://www.adobe.com/products/premiere/extend.html
Good luck,
Hunt -
Adobe Premiere Elements has stopped working
I have had APE 9 for about a year and recently bought a new computer. I re-downloaded it, using the original serial numbers and everything was fine. I loaded up a video successfully and everything seemed fine. I have a Sony HDR CX115 camera and use APE to edit the videos. The new computer runs Windows 7, the older one was XP. During the editing process, which normally takes a couple of hours, the machine crashed about 30 times and the message above was displayed. I resorted to saving everying minute or so, and eventually got the job done. Anyone any ideas? Have I got one of the settings wrong. Assume there's no problem about re-using the original software?
Thank you
Mel Jones
Birds with BottleVery little data for anyone to help... need DETAILS about your hardware and the files you are using
Most of these links are for Premiere Pro, but the IDEAS show the kind of information
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html -
I was having no problem with the imports until the last update. LR, PS, and CR are all up to date.
There are a gazillion threads on this. Seems like predominantly a Mac issue.
You need to change the permissions on the destination directory to Read and Write.
Maybe you are looking for
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