Premiere Elements 13 on OS X Yosemite 10.10 Crashes After Launch
Hello,
I'm running Premiere Elements 13, with all updates applied, on OS X 10.10 and each time it crashes within two to five minutes after launch. There does not appear to be a particular action that triggers the crash and does not happen at the same time. I have sent the crash reports in, assuming Adobe reads those.
I have verified my Mac meets the OS X system requirements and have also closed down every running program to free up as much system resources as possible. I am also using a trackpad. I have seen some forum discussions suggesting previous versions of PE crashed due to a trackpad being used. Is this still the case with PE 13?
Is there anything else I can try to fix this?
Thanks,
Matt
The recommended forum post didn't work out. What appears to have worked, at least to this point, is the following:
Boot into OS X Recovery (restart your Mac and hold down the Command and R keys at startup).
Open Disk Utility and select your primary volume.
Click Verify Disk and if prompted, click Repair Disk.
Click Verify Disk Permissions and if prompted, click Repair Disk Permissions.
Exit and restart.
Premiere Elements 13 should function normally.
In my case I ran both Repair Disk and Repair Disk Permissions. It's been about 3-4 days after applying this and PE 13 no longer randomly crashes.
Similar Messages
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Previously I had a windows based laptop which crashed on me and I lost everything. I since have replaced it with a Macbook Pro. I had the Photoshop Elements and Premiere Elements 8 program on the old computer. My upgrade to 13 will now be on my Mac, will this be an issue when I begin my download?
Hi stickpin56,
If you have purchased a Mac version for Photoshop Elements and Premiere Elements then it would certainly work for your new mac machine.
Download link: Download a free trial or buy Adobe products | Adobe downloads
Thanks,
Atul Saini -
Premiere Elements 3.0-Movie clips don't have sound after added to a new player.
I am addding viedo clips to a new project. Some of the clips have sound. Other do not. Some of them the sound comes in part way through. They all work fine outside the program. Help please!
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainspector.massanti.com/
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
H.264 will NOT work inside an AVI wrapper http://forums.adobe.com/thread/854115
More information needed for someone to help... click these links and provided the requested information
-http://forums.adobe.com/message/4200840
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My imac often crashes after installing Yosemite. Keep crashes after return to Mavericks...
So...
After update my OS to Mavericks, my machine started off alone , without a defined reason. Hung in my work. On several occasions. I chose to redo a clean installation of Mavericks . But , the machine continues to hamper my life ... Keeps crashing...
I tried to find a .panic log, but i can't find it...
So I searched the time the machine caught and hung up (00:35:00), and found this:
Jan 13 00:34:51 iMac-de-Igor-Caie.local Installer[715]: Error loading /System/Library/CoreServices/InstallerStatusNotifications.bundle/Contents/MacOS /InstallerStatusNotifications: dlopen(/System/Library/CoreServices/InstallerStatusNotifications.bundle/Content s/MacOS/InstallerStatusNotifications, 265): no suitable image found. Did find:
/System/Library/CoreServices/InstallerStatusNotifications.bundle/Contents/MacOS /InstallerStatusNotifications: mach-o, but wrong architecture
Jan 13 00:35:06 iMac-de-Igor-Caie.local launchservicesd[77]: Application App:"Instalador" asn:0x0-4b04b pid:715 refs=7 @ 0x7fbb8b716d50 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x50050 pid=759 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100005/0x186a5 queue
Jan 13 00:35:06 iMac-de-Igor-Caie.local WindowServer[91]: [cps/setfront] Failed setting the front application to Instalador, psn 0x0-0x4b04b, securitySessionID=0x186a5, err=-13066
Jan 13 00:35:07 iMac-de-Igor-Caie.local launchservicesd[77]: Application App:"Final Cut Pro" asn:0x0-47047 pid:666 refs=7 @ 0x7fbb8d1263f0 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x50050 pid=759 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100005/0x186a5 queue
Jan 13 00:35:07 iMac-de-Igor-Caie.local WindowServer[91]: [cps/setfront] Failed setting the front application to Final Cut Pro, psn 0x0-0x47047, securitySessionID=0x186a5, err=-13066
Jan 13 00:38:31 localhost bootlog[0]: BOOT_TIME 1421120311 0
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.appstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".
Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.authd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.bookstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.eventmonitor" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.install" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.iokit.power" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.mail" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.MessageTracer" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.performance" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 localhost syslogd[17]: Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Jan 13 00:38:52 --- last message repeated 6 times ---
Jan 13 00:38:52 localhost kernel[0]: Longterm timer threshold: 1000 ms
Jan 13 00:38:52 localhost kernel[0]: PMAP: PCID enabled
Jan 13 00:38:52 localhost kernel[0]: PMAP: Supervisor Mode Execute Protection enabled
Jan 13 00:38:52 localhost kernel[0]: Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Jan 13 00:38:52 localhost kernel[0]: vm_page_bootstrap: 8167121 free pages and 188719 wired pages
Jan 13 00:38:34 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Jan 13 00:38:52 localhost kernel[0]: kext submap [0xffffff7f807a9000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff80007a9000]
Jan 13 00:38:52 localhost kernel[0]: zone leak detection enabled
Jan 13 00:38:52 localhost kernel[0]: "vm_compressor_mode" is 4
Jan 13 00:38:52 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 13 00:38:34 localhost com.apple.launchd[1]: *** Shutdown logging is enabled. ***
Jan 13 00:38:52 localhost kernel[0]: standard background quantum is 2500 us
Jan 13 00:38:52 localhost kernel[0]: mig_table_max_displ = 74
Jan 13 00:38:52 localhost kernel[0]: TSC Deadline Timer supported and enabled
Jan 13 00:38:52 localhost kernel[0]: SAFE BOOT DETECTED - only valid OSBundleRequired kexts will be loaded.
The only report that approaches to .panic is this .crash:
Process:
com.apple.internetaccounts [237]
Path:
/System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCServi ces/com.apple.internetaccounts.xpc/Contents/MacOS/com.apple.internetaccounts
Identifier:
com.apple.internetaccounts
Version:
1.0 (1)
Code Type:
X86-64 (Native)
Parent Process: launchd [1]
Responsible:
com.apple.internetaccounts [237]
User ID:
501
Date/Time:
2015-01-13 00:42:48.992 -0300
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 4F4E86D2-XXXXXXXXXXXXXXXXXXXX
Crashed Thread: 7 Dispatch queue: com.apple.root.default-priority
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
*** error for object 0x7f8dd0668ba0: double free
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x000000011297aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x0000000112979d18 mach_msg + 64
2 com.apple.CoreFoundation
0x000000011033df15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x000000011033d539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x000000011033ce75 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox
0x000000011484ea0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox
0x000000011484e7b7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox
0x000000011484e5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit
0x000000010e7ee24e _DPSNextEvent + 1434
9 com.apple.AppKit
0x000000010e7ed89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit
0x000000010e7e199c -[NSApplication run] + 553
11 com.apple.AppKit
0x000000010e7cc783 NSApplicationMain + 940
12 com.apple.XPCService
0x0000000119d52c0f _xpc_main + 385
13 libxpc.dylib
0x0000000112ae7bde xpc_main + 399
14 com.apple.Foundation
0x000000010fd65cdb -[NSXPCListener resume] + 108
15 com.apple.internetaccounts
0x000000010e2e839f main + 157
16 libdyld.dylib
0x00000001127e55fd start + 1
Thread 1:: Dispatch queue: com.apple.internetaccounts.xpc.collection
0 libsystem_kernel.dylib
0x000000011297aa6e semaphore_timedwait_trap + 10
1 libdispatch.dylib
0x00000001127afd88 _dispatch_group_wait_slow + 147
2 com.apple.internetaccounts
0x000000010e2e914f 0x10e2e7000 + 8527
3 com.apple.internetaccounts
0x000000010e2eb671 0x10e2e7000 + 18033
4 com.apple.internetaccounts
0x000000010e2ef795 0x10e2e7000 + 34709
5 libdispatch.dylib
0x00000001127ac1bb _dispatch_call_block_and_release + 12
6 libdispatch.dylib
0x00000001127a928d _dispatch_client_callout + 8
7 libdispatch.dylib
0x00000001127ab673 _dispatch_queue_drain + 451
8 libdispatch.dylib
0x00000001127ac9c1 _dispatch_queue_invoke + 110
9 libdispatch.dylib
0x00000001127aaf87 _dispatch_root_queue_drain + 75
10 libdispatch.dylib
0x00000001127ac177 _dispatch_worker_thread2 + 40
11 libsystem_pthread.dylib
0x0000000112a87ef8 _pthread_wqthread + 314
12 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x000000011297f662 kevent64 + 10
1 libdispatch.dylib
0x00000001127ab421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00000001127ab136 _dispatch_mgr_thread + 52
Thread 3:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x000000011297ab16 syscall_thread_switch + 10
1 libsystem_platform.dylib
0x0000000112a6ddf6 _OSSpinLockLockSlow + 63
2 com.apple.CoreData
0x0000000110f815c4 generateReturnPointerMethod + 84
3 com.apple.CoreData
0x0000000110f80c93 +[NSManagedObject(_PFDynamicAccessorsAndPropertySupport) classForEntity:] + 1075
4 com.apple.CoreData
0x0000000110f806fb _PFFastEntityClass + 315
5 com.apple.CoreData
0x0000000110f803d7 -[NSManagedObjectContext(_NSInternalAdditions) _retainedObjectWithID:optionalHandler:withInlineStorage:] + 103
6 com.apple.CoreData
0x0000000110fbfcdc -[_NSFaultingMutableSet willRead] + 476
7 com.apple.CoreData
0x0000000110fbfad4 -[_NSFaultingMutableSet countByEnumeratingWithState:objects:count:] + 36
8 com.apple.CalendarPersistence 0x000000012144e247 +[CalManagedMessage messagesArrayForCalendarMainWindowWithManagedObjectContext:] + 647
9 com.apple.CalendarPersistence 0x000000012144dd51 +[CalBadgeMonitor postMessageUpdateWithInserted:andDeleted:] + 103
10 libdispatch.dylib
0x00000001127ac1bb _dispatch_call_block_and_release + 12
11 libdispatch.dylib
0x00000001127a928d _dispatch_client_callout + 8
12 libdispatch.dylib
0x00000001127ab082 _dispatch_root_queue_drain + 326
13 libdispatch.dylib
0x00000001127ac177 _dispatch_worker_thread2 + 40
14 libsystem_pthread.dylib
0x0000000112a87ef8 _pthread_wqthread + 314
15 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 4:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x000000011297aa56 semaphore_wait_trap + 10
1 libdispatch.dylib
0x00000001127ad9f9 _dispatch_semaphore_wait_slow + 206
2 libxpc.dylib
0x0000000112ade7ef xpc_connection_send_message_with_reply_sync + 195
3 com.apple.AOSKit
0x000000011a404cca -[AOSAgentConnection sendMessageWithPayload:replyHandler:isAsync:] + 1002
4 com.apple.AOSKit
0x000000011a3fbb7a +[AOSUtilities makeAgentRequestWithAccount:type:args:callback:maxRetries:] + 763
5 com.apple.AOSKit
0x000000011a3e7d16 _AOSAccountRetrieveMailProperties + 344
6 com.apple.Mail.framework
0x0000000120c1bcb4 -[MFAosImapAccount(Internal) aoskitPropertyForKey:] + 196
7 com.apple.Mail.framework
0x0000000120d1604c -[MFMailAccount(Internal) iaSettingsIncludingPassword:] + 694
8 com.apple.Mail.framework
0x0000000120c1931c -[MFAosImapAccount iaSettingsIncludingPassword:] + 51
9 com.apple.mail.iaplugin
0x000000011f0a1bac 0x11f0a0000 + 7084
10 com.apple.internetaccounts
0x000000010e2ea4e6 0x10e2e7000 + 13542
11 com.apple.internetaccounts
0x000000010e2e9339 0x10e2e7000 + 9017
12 libdispatch.dylib
0x00000001127ac1bb _dispatch_call_block_and_release + 12
13 libdispatch.dylib
0x00000001127a928d _dispatch_client_callout + 8
14 libdispatch.dylib
0x00000001127ab082 _dispatch_root_queue_drain + 326
15 libdispatch.dylib
0x00000001127ac177 _dispatch_worker_thread2 + 40
16 libsystem_pthread.dylib
0x0000000112a87ef8 _pthread_wqthread + 314
17 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x000000011297ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x0000000112a87f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x000000011297aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x0000000112979d18 mach_msg + 64
2 com.apple.CoreFoundation
0x000000011033df15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x000000011033d539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x000000011033ce75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit
0x000000010e98e05e _NSEventThread + 144
6 libsystem_pthread.dylib
0x0000000112a86899 _pthread_body + 138
7 libsystem_pthread.dylib
0x0000000112a8672a _pthread_start + 137
8 libsystem_pthread.dylib
0x0000000112a8afc9 thread_start + 13
Thread 7 Crashed:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x000000011297e866 __pthread_kill + 10
1 libsystem_pthread.dylib
0x0000000112a8735c pthread_kill + 92
2 libsystem_c.dylib
0x00000001128b9b1a abort + 125
3 libsystem_malloc.dylib
0x00000001129f3690 szone_error + 587
4 com.apple.CoreFoundation
0x0000000110305579 _CFArrayReplaceValues + 1433
5 com.apple.CoreFoundation
0x00000001102f8e2b CFArrayAppendValue + 123
6 com.apple.CoreData
0x0000000110f8c3b4 generateAccessor + 212
7 com.apple.CoreData
0x0000000110f889fc +[NSManagedObject(_PFDynamicAccessorsAndPropertySupport) resolveInstanceMethod:] + 6140
8 libobjc.A.dylib
0x00000001100fcc21 _class_resolveInstanceMethod(objc_class*, objc_selector*, objc_object*) + 76
9 libobjc.A.dylib
0x00000001101022c8 lookUpImpOrForward + 286
10 libobjc.A.dylib
0x00000001100f5169 objc_msgSend + 233
11 com.apple.CalendarStore
0x000000011f0c4434 +[CalGroup(CreationFromManagedObject) groupFromManagedObject:] + 871
12 com.apple.CalendarStore
0x000000011f0ca94b -[CalCalendarStore(CalCalendarStore_Private) groups] + 348
13 com.apple.calendar.iaplugin
0x0000000122a3d530 0x122a3b000 + 9520
14 com.apple.internetaccounts
0x000000010e2ea377 0x10e2e7000 + 13175
15 com.apple.internetaccounts
0x000000010e2e9339 0x10e2e7000 + 9017
16 libdispatch.dylib
0x00000001127ac1bb _dispatch_call_block_and_release + 12
17 libdispatch.dylib
0x00000001127a928d _dispatch_client_callout + 8
18 libdispatch.dylib
0x00000001127ab082 _dispatch_root_queue_drain + 326
19 libdispatch.dylib
0x00000001127ac177 _dispatch_worker_thread2 + 40
20 libsystem_pthread.dylib
0x0000000112a87ef8 _pthread_wqthread + 314
21 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 8:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x000000011297aa56 semaphore_wait_trap + 10
1 libdispatch.dylib
0x00000001127ad9f9 _dispatch_semaphore_wait_slow + 206
2 com.apple.Notes.framework
0x00000001229987d0 -[NFNotesMigratorClient sync_importMailAccounts] + 449
3 com.apple.Notes.iaplugin
0x0000000122951de7 0x122950000 + 7655
4 com.apple.internetaccounts
0x000000010e2ea377 0x10e2e7000 + 13175
5 com.apple.internetaccounts
0x000000010e2e9339 0x10e2e7000 + 9017
6 libdispatch.dylib
0x00000001127ac1bb _dispatch_call_block_and_release + 12
7 libdispatch.dylib
0x00000001127a928d _dispatch_client_callout + 8
8 libdispatch.dylib
0x00000001127ab082 _dispatch_root_queue_drain + 326
9 libdispatch.dylib
0x00000001127ac177 _dispatch_worker_thread2 + 40
10 libsystem_pthread.dylib
0x0000000112a87ef8 _pthread_wqthread + 314
11 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 9:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x000000011297ab16 syscall_thread_switch + 10
1 libsystem_platform.dylib
0x0000000112a6ddf6 _OSSpinLockLockSlow + 63
2 libsystem_malloc.dylib
0x00000001129f82e3 szone_malloc_should_clear + 96
3 libsystem_malloc.dylib
0x00000001129fa868 malloc_zone_malloc + 71
4 libsystem_malloc.dylib
0x00000001129fb27c malloc + 42
5 libsystem_blocks.dylib
0x0000000112855538 _Block_copy_internal + 236
6 com.apple.CoreData
0x0000000110f8c374 generateAccessor + 148
7 com.apple.CoreData
0x0000000110f889fc +[NSManagedObject(_PFDynamicAccessorsAndPropertySupport) resolveInstanceMethod:] + 6140
8 libobjc.A.dylib
0x00000001100fcc21 _class_resolveInstanceMethod(objc_class*, objc_selector*, objc_object*) + 76
9 libobjc.A.dylib
0x00000001101022c8 lookUpImpOrForward + 286
10 libobjc.A.dylib
0x00000001100f5169 objc_msgSend + 233
11 com.apple.CalendarStore
0x000000011f0c4434 +[CalGroup(CreationFromManagedObject) groupFromManagedObject:] + 871
12 com.apple.CalendarStore
0x000000011f0ca94b -[CalCalendarStore(CalCalendarStore_Private) groups] + 348
13 com.apple.reminders.iaplugin
0x0000000122a525d0 0x122a50000 + 9680
14 com.apple.internetaccounts
0x000000010e2ea377 0x10e2e7000 + 13175
15 com.apple.internetaccounts
0x000000010e2e9339 0x10e2e7000 + 9017
16 libdispatch.dylib
0x00000001127ac1bb _dispatch_call_block_and_release + 12
17 libdispatch.dylib
0x00000001127a928d _dispatch_client_callout + 8
18 libdispatch.dylib
0x00000001127ab082 _dispatch_root_queue_drain + 326
19 libdispatch.dylib
0x00000001127ac177 _dispatch_worker_thread2 + 40
20 libsystem_pthread.dylib
0x0000000112a87ef8 _pthread_wqthread + 314
21 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib
0x000000011297ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x0000000112a87f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib
0x000000011297ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x0000000112a87f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x0000000112a8afb9 start_wqthread + 13
Thread 7 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000122ea3000 rcx: 0x0000000122ea18c8 rdx: 0x0000000000000000
rdi: 0x000000000000a207 rsi: 0x0000000000000006 rbp: 0x0000000122ea18f0 rsp: 0x0000000122ea18c8
r8: 0x0000000000000010 r9: 0x00000000fffffff0 r10: 0x000000000c000000 r11: 0x0000000000000202
r12: 0x000000010e308000 r13: 0x00000001102bf000 r14: 0x0000000000000006 r15: 0x0000000000000000
rip: 0x000000011297e866 rfl: 0x0000000000000202 cr2: 0x00000001128b9a9d
Logical CPU:
0
Error Code:
0x02000148
Trap Number:
133
I do not know if these data help me
Need to solve it alone. Technical support of apple me my city is horrible. And it would take days to deliver the machine running . If not invent bigger problems to increase the price of the service.
Sorry for the "google translator english". And Thank you so much!My problem , it seems, is the summer ! My room has no air conditioning and this time the heat increases greatly . As new Imacs not get hot out , you can not realize how much the machine is suffering .
I bought a powerful fan and apparently the issue is resolved. -
Yosemite agent - session crashes after logging into RDS via iPhone or iPad app
I access RDS primarily through the Mac app, but will occasionally log into a session via iPad or Iphone. Whenever this happens, trying to get back onto that session via Mac results in a distorted screen that is pulled diagonally, only fix is to sign
out of the RDS session on Iphone or iPad, then log in via the remote desktop app on the Mac and sign in to a new session on RDS.
Are there any other fixes for this?Hi,
Thank you for posting in Windows Server Forum.
Did you try to use latest version of MRD?
Please try to use MRD v8.1.5 for IPhone and IPad and MRD v8.0.10 for MAC and check the result. If still facing issue you can collect log for further research.
IOS:https://itunes.apple.com/in/app/microsoft-remote-desktop/id714464092?mt=8
MAC: https://itunes.apple.com/in/app/microsoft-remote-desktop/id715768417?mt=12
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support -
Premiere Elements 9 must quit due to atioglxx.dll
Hello forum,
Two years ago I bought a new PC consisting of:
System: Motherboard ASUS P5Q3
Intel[R] Core[TM2]Duo CPU
E8500 @ 3.16 GHz
Clockspeed 3.17 GHz
RAM 3.3 Gb (4 Gb installed)
Windows XP 32 Home Edition Version 2002 SP3
Graphics card (see text):
Gigabyte GV-RV577SL-1GD
ATI Radeon HD5770/PCI-E.2.1
1 Gb GDDR5/128bit
(review at http://www.tweaktown.com/reviews/3506/gigabyte_radeon_hd_5770_silent_cell_1gb_video_card/i ndex.html)
Problem:
After I have specified a projectname after having selected New Project during the startup of Premiere Elements 9 (PRE9)
a Windows message is popping up after about 10 seconds saying that within PRE9 there is a failure and PRE9 must quit.
It showed the following signature of failure:
Appname: Adobe premiere elements.exe App.ver: 9.0.0.0
ModName: atioglxx.dll
ModVer: 6.14.10.9901
Offset: 00088e2e
And a failure report is generated with the choice to send it to Microsoft or not.
When I repeat the above mentioned procedure then I see every time the same Windows message within a second.
About one startup out of five to ten PRE9 startups is going wrong in this way. Seems a bit random to me.
If I rename atioglxx.dll into e.g. a_atioglxx.dll then no failure is generated!
It seems if PRE9 does not need this OPEN_GL file or it no longer recognize it as an OpenGL or it simply ignores it.
(atioglxx.dll is described in http://dll.paretologic.com/detail.php/atioglxx)
In the original configuration the PC was equipped with the graphic card ASUS EAH3650 PCI-E 2.0 with the Radeon HD3600 serie.
With this card, PRE9 reacted exactly the same way as described above.
That was the inducement to look for another graphic card.
After an advice (newer chipset, newer/other drivers) of a computercompany I have purchased this Gigabyte GV-RV577SL-1GD a two days ago.
This card needs a external supplyconnection (6-pin plug). The power supply is provided with such a cable and is connected to the card.
But it has not helped to avoid the crash of PRE9.
So it seems to be not the graphics card.
If I look on the AMD support site for the newest driver version for both cards,
Radeon HD3000 serie and the Radeon HD5000 serie, then I see that
the newest driver version is exactly the same for both cards.
I have installed this new version (Catalyst 11.3). It did not fix the issue.
The MoBo has also the newest driver.
I have done a try with a very small NVIDIA card. With this card there were no PRE9 crashes.
But a NVIDIA driver for this card has also not a atioglxx.dll from ATI.
I still prefer also for another reason to choose for this Gigabyte card. And I suppose that a AMD Radeon HDxxxx card also should work.
I am not involved in how a dll file is interacting with a graphic card or application.
So I can not say which component is causing the crash. Is it PRE9, is it the card, the driver
or a perhaps a timing problem anywhere?
The Adobe helpdesk was involved and has analysed e.g. the Windows DXDIAG and MSinfo32 but could not help me further.
Thank you in advance for your suggestions.Thank you Bill and Nealeh,
Thank you for your help so far.
Meanwhile I have again installed Windows XP+updates+newest hardware drivers etc.
I also installed the update for Premiere Elements 9 to 9.01
I found also a newer driver for the video card and installed it (AMD version 11.4)
All these actions did not lead to the solution to avoid that Premiere Elements 9 (PRE9) crashes randomly.
With the Trial version of PRE9 the same result
By the way to quit PRE9 I used Alt+F4.
But accidentally I pressed Windows(Start)+F4.
This action causes that the Project Name menu pops up (not mentioned in the Help File of PRE9). In fact PRE9 returns one step back.
And that is more convenient than to start every time the program by clicking on the PRE9 icon for investigating this issue.
So I could immediately answer this "New Project" window by clicking on the OK button.
I do not give it an other name so I answer YES on the "Overwrite"question and PRE9 finalises the starting up procedure.
When PRE9 does not crash I use Alt+F4 to quit the program.
Then to try I used only F4 and I saw that it creates the same effect as Windows(Start)+F4.
So I could rapidly repeat between the "New Project" window and the moment that PRE9 has finished
the starting up procedure by only using F4 on the keyboard.
And it is still the case that when PRE9 is crashing for the first time after having switched on or rebooted the computer , then PRE9 freezes for about 7 ...10 seconds before it crashes. But eventually next crashes happen immediately.
Besides from my experiences somebody else for me have tested this issue on a HPMEDIACENTERPC with Windows XP SP3 etc. and with a video card with the Radeon HD 3600.
And he experienced exactly the same crash with PRE9. Also a conflict with atioglxx.dll.
But he scored a succes by deleting all ATI files, but only installing the displaydriver and not the Catalyst.
So if that helps is it worth to put this issue to AMD for further investigation?
And is it known to you that F4 is causing to open the "Project"window in PRE9?
Thanks a lot for your reaction.
Kees -
Premiere elements 12 on Mackbook Pro running Maverick
Premiere elements 12 on macbook pro running maverick. Crashes on opening with multi page error message. reinstall does not help
Also, don't forget to run a Disk Verification and a Font Check on your Mac. Corrupt fonts can cause some real problems for this program.
http://forums.adobe.com/thread/940869?tstart=0
It also matters where you got your copy of the program from. The version available in the App Store has had so many problems that Apple pulled it.
There may also be issues with your Retina display, if you have that feature. -
Adobe Premiere Elements 10 running sub-par or not?
I am new to Adobe Premiere Elements 10 and I have a lot of questions after using it for the past 4 days and getting aquainted. First off here are my system specifications:
HP Model h8-1214, 10GB PC3 10600 DDR3 SDRAM, 1.5TB hard drive, AMD FX 6100 6 -Core processor, AMD radeon 7450 HD graphics, Windows 7 64 bit.
This is supposed to be a top of the line computer and I was told it could handle video editing without any issues or hold ups after all best buy does not even carry higher end models then this one. I am currently working on two projects the first is a re-edit of 1 hours worth of Mini DV footage already edited in windows movie maker. The other is a 3 minute compilation of videos off my ipod nano. All the video files are stored on a 500 GB Toshiba USB 2.0 external hard drive. I have to say I am already experiencing hang ups, slow load time, NOT RESPONDING, and choppy footage when entering effects and titles. Also just as a test I initially put 1.5 hours of 960P high deff footage off my GoPro and threw in some effects, transitions, and menu options to see if Adobe and my computer could handle it. It did ok but it took almost 2.5 hours just to render and burn a single DVD.
I am used to similar crap on my wifes 400 dollar laptop but what do I have to buy for this thing to get it to just not stutter and work right. I am very angry at this point since I was excited that I could finally get a computer and not be held back by poor performance as I have been in the past. Any advice would be appreciated.Finding out exactly what is inside your video files will help you determine the correct settings
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
>thought it would work like an up-convert to higher resolution
No, you need to create a project that matches what you are editing -
Premiere elements 9 workspace will not load up after reinstalling the software
i have been using premiere elements 9 on my laptop for a few years. recently, I took my laptop into the local computer store to have it cleaned up due to virus', they backed up all my data, and left me with nothing but my windows 7 and my backed up files (which is what I expected and asked for). After re-installing my Adobe Photoshop elements 9 and Premiere Elements 9, I cannot use the premiere elements 9 program. it only gets so far before closing. After clicking the premiere elements 9 icon, I am taken to the "Organize, Open project, New Project screen". upon selecting Open Project or New Project, it goes to the Premiere elements panel....that's it. I cannot open a workspace, tasks etc..... . If I try to open an old project (file>open>.....) nothing happens. nothing loads. same with file>new>...... if I keep trying , I get the message 'Premiere Elements has encountered an error and will close'
my Adobe Photoshop Elements 9 works just fine. came in the same package.
I have uninstalled premiere elements 9 twice now, and reinstalled it, same thing happens.
losing my mind a bit, as creating video is a hobby (youtube etc....) and I'm at a stand still.
any help would be greatly appreciated.DavidBrum
If the Premiere Elements 9.0/9.0.1 problem set in after the installs of any one of the programs installed, then you should rule that factor in or out for each systematically. Each would be a prime candidate for troubleshooting exploration.
But, before you do that, let us try deleting the Premiere Elements 9.0/9.0.1 settings file. In Windows 7, 8, or 8.1 64 bit, it can be found in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements Folder
9.0 Folder
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not correct the problem, then deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
IMPORTANT
a. Make sure you are working with Folder Option Show Hidden Files, Folders, and Drives active so you can see the complete path.
b. Do not detour or get lured into a Premiere Elements 9.0 Folder instead of the Premiere Elements Folder/then 9.0 Folder.
Please let us know the outcome.
Thank you.
ATR -
Premiere Elements 9.0 will not open
In August 2011 I purchased Adobe Premiere Elements 9.0 with a new Dell PC using Windows 7 64-bit. Since then I have used Premiere Elements many times for video editing without problems. The last time I used it was about 3 months ago. This week I tried to use Premiere Elements, but was unable to load it. The software would start to load up to the point of displaying the full screen with task bar, but without showing the individual “panes”, at which point it appeared to freeze. If I then tried to use the drop down menus (File/New/Project or Files/Open Project) an error message would pop up saying “Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.” after which the program would shut down. I have tried unistalling and reinstalling Premiere Elements, but it has not solved the problem. Any ideas how to fix it?
DavidBrum
If the Premiere Elements 9.0/9.0.1 problem set in after the installs of any one of the programs installed, then you should rule that factor in or out for each systematically. Each would be a prime candidate for troubleshooting exploration.
But, before you do that, let us try deleting the Premiere Elements 9.0/9.0.1 settings file. In Windows 7, 8, or 8.1 64 bit, it can be found in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements Folder
9.0 Folder
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not correct the problem, then deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
IMPORTANT
a. Make sure you are working with Folder Option Show Hidden Files, Folders, and Drives active so you can see the complete path.
b. Do not detour or get lured into a Premiere Elements 9.0 Folder instead of the Premiere Elements Folder/then 9.0 Folder.
Please let us know the outcome.
Thank you.
ATR -
FYI when installing Premiere Elements - auto analyzer
Please ignore if this is old news...
Just noticed something. I am running PSE8 and turned off the auto analyzer due to it slowing my system to a halt. I recently installed Premiere Elements 8 and noticed my system ran extremely slow after that. I opened up my task manager and found the analyzer running. Looks like Premiere restarted the analyzer.
JasonInteresting, and dangerous. I recommend that everyone keep the Auto-Analyzer turned off. Not only can the Auto-Analyzer hog your computer, it will corrupt your map locations, split your video clips into "scene groups" that are hard to get rid of, modify the date/time of every file, crash frequently,and litter your folders with temporary files:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Problems_with_the -
Mac Premiere Elements 11 crashes on launch (network account only)
I am trying to use Mac Premiere Elements 11 (OS X 10.8) and it crashes every time on launch, but only for a network account. When I launch using a local administrator user, it works fine. How can I make it work for the network account?
I have already tried ensuring Read/Write permissions on my entire Home folder, and have uninstalled/reinstalled multiple times.
If it matters, the Home folders are on an external disk. The network account is set to be an administrator on the computer (this particular Mac is the Open Directory server, so it's a network user directly on the directory server).
No other application (including Photoshop Elements 11) has any issues at all.
If it is helpful, I can post the (huge) stack trace of the crash. Thank you... --Erik Bailey>How can I make it work for the network account?
You can't... read below
No current version of Premiere works properly, if at all, over a network
-you may NOT "map" your My Documents folder to a network drive
-you MUST give all users administrator accounts to use Premiere
-you MAY also need to... http://forums.adobe.com/thread/969395
-http://forums.adobe.com/thread/771151
-http://forums.adobe.com/thread/851602
-a work around, of sorts http://forums.adobe.com/thread/957523
-and not on a "domain" http://forums.adobe.com/thread/858977
-also PreEl see #5 http://forums.adobe.com/thread/1017199
-more PreEl problem http://forums.adobe.com/thread/975117 -
PE 13: Upload to Youtube performance much worse compared with Premiere Elements 10
Since a week I have premiere Elements 13 purchased and installed and the first experience after creating three movies and uploading them to youtube is that I am thinking of going back to PE version 10. Uploading of a movie of 5 minutes takes more than 70 minutes!! In premiere Elements 10 it was much faster (approx.10-15 minutes. I have broadband glassfiber connection (just tested speed:90MB/s)
It seems an authentication/firewall kind of protocol is unacceptably slowing down the upload to youtube.
What could I do in settings to improve speed?
Kind regards, FredFred
What computer operating system is your Premiere Elements 13 running on? Same one as Premiere Elements 10?
Have you ever run Premiere Elements 10 on the same computer as 13 for YouTube comparisons with the same upload content?
You seem to have found the cause of the problem since you wrote
It seems an authentication/firewall kind of protocol is unacceptably slowing down the upload to youtube.
What is your evidence for that? And, where do you believe the firewall to be in your computer operating system, buried with the authorization process of the Premiere Elements feature, or other?
With your present Premiere Elements 13 Timeline content and export to file, do you find faster uploading to YouTube at the YouTube web site
as compared to uploading the file with that same content to YouTube from within the Premiere Elements 13 feature?
ATR -
Downloading the trail version of Premiere Elements 10 for Mac on my Windows PC
How can I download Premiere Elements 10 for the Mac on my PC? I have a very fast connection on my PC and would like to install Premiere on my Mac. Why do we need the download manager and why do I need to install excessive Adobe software when trying to get the trial version download?
The Adobe Download Assistant is a small, lightweight application used with Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements trial product downloads to improve download reliability. After the trial software is downloaded, Adobe Download Assistant automatically starts the product installation.
The application size is in KB. -
Adobe premiere element 12 license recovery
Can someone help with tracking down a previous license number for premiere elements 12 as i need to reactivate this program after a hard drive crash
Find your serial number quickly
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