Premiere elements 13 setup fails at sign-in

I downloaded Premiere Elements 13 yesterday. The file extraction and app manager installation went ok. When I clicked on setup and went to the Welcome screen, I selected "Install-I have purchased", and clicked on sign-in. After a few seconds message popped up saying the app manager had stopped. I have been thru this 5 times now, using suggestions from the chat agents, but always with the same outcome. I selected the trial option once to see if that made a difference, but t did not. I'm going thru the troubleshooting process myself now, but the first step in the process requires me to remove previous product installation attempts. The first step is
Go to Applications > Utilities > Adobe Installers or Applications > <Product version>, but I do not know how to get to "applications. Can anyone give me a hand with this?
I

Went here.  Did it all, including ....
Internet Connection Issues
Temporarily Offline
If your computer is temporarily offline (travel, internet connection issues etc.), simply go online within 7 days of the first launch of your Adobe product to complete an online activation and registration.
Adobe shows the product as registered when I log it.  Still, the app won't boot.

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    ERROR: DW050:  - Smartsound1: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
    ERROR: DW050:  - Smartsound2: Install failed

    Can you follow the steps in below mentioned article :-
    http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html

  • I have a installation disc of adobe premiere elements 10

    I want to install it on my IMac iMac (21.5-inch, Late 2013), I get the following error and warning messages:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW006, DW050 ... WARNING: DW016, DW036 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 7 error(s), 7 warning(s)
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Smartsound3: Install failed
    ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10_LangPackde_DE: Install failed
    ERROR: DW050:  - Smartsound1: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Smartsound2: Install failed
    I do not find any solution under Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    What can I do?
    If I install the latest version 13, I can not use my serial number and I get only the trial version I do not want to use because you have a kind of watermark in the movie you create.
    Any help please?

    create a desktop folder and copy your installation files to that folder.  then click setup in that desktop directory.

  • Error by Installation Premiere Elements 11

    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 5 error(s), 5 warning(s)
    WARNING: DW066: OS requirements not met for {2A78B1AA-FF7B-42C5-B038-4FE0407BCBD9}
    WARNING: DW066: OS requirements not met for {06569918-DE39-46E8-9028-8094DB284F06}
    WARNING: DW031: Payload:{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 has been updated and has been selected for repair. The patch {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 has been updated and has been selected for repair. The patch {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 will be uninstalled now.
    ----------- Payload: {2A78B1AA-FF7B-42C5-B038-4FE0407BCBD9} Adobe Premiere Elements 11 11.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Library/Fonts/TektonPro-BoldExt.otf" Error 0(Seq 10640)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 10640)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Premiere Elements 11_LangPackde_DE: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 11: Failed due to Language Pack installation failure
    Whats the problem?
    By 99% the installation my Adobe Intaller for Premiere Elements 11 send me that.

    See the following help document:
    Exit Code: 6, Exit Code: 7 Installation Errors -
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  • Error installing Adobe Premiere Elements 10 on iMac OS 10.7.2

    Ran the Adobe Support advisor, but it seems to recommend to ignore the error.  However, the product won't install.
    Error from install program...
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 8 error(s), 7 warning(s)
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Smartsound3: Install failed
    ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
    ERROR: DW050:  - Smartsound1: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
    ERROR: DW050:  - Smartsound2: Install failed

    Hi,
    Following the instructions in this document should resolve the problem you are facing : Cannot install Premiere Elements 10 on Mac OS.
    Do let us know if you continue to have the same problem.
    Thanks

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