Premiere Elements 3.0--Deactivate

How do I deactivate Photoshop Elements 5.0 and Premier Elements 3.0? Currently, my computer is not hooked up to the internet--I realize it needs to be before deactivating (not a problem). But when I look at PS Elements or Premier Elements>Help, there is no Deactivate option. There is for my CS2 products, which I also want to deactivate.
Question: Just need to know how to deactivate PS Elements and Premier Elements on old computer, so I can install on a new computer.
Thanks,
Lana

AFAIK, there is no educational version of the Elements products. There is educational pricing, but I'm fairly certain it's the exact same product.
As far as the licensing restrictions, I have never found a separate EULA for educational products. I believe there is just a single EULA for a product - if there are restrictions dealing with Volume or Educational licenses, it will be in that EULA.
Adobe has all their EULAs posted.
As far as only 1 copy... it looks like you can install 2 copies, depending.... The EULA has this verbiage:
2.4 Portable or Home Computer Use. ...the primary user of the Computer on which the Software is installed...may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer.
This verbiage appears in the PRE, CS, and Lightroom EULAs.

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How to regain licence of premiere element 10?

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Eric C
If you are saying that you cannot get at Premiere Elements 10 to deactivate, then you need to contact Adobe via its Adobe Chat. That is one great group of people who can take care of the matter quickly and professionally in a few minutes.
I have found the following link to be the place to go. Once the link opens, click on "I still need help." to bring up the Adobe Chat pop up.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
I have pre-set "2" for Serial number issues, or activating my product. Please double check to make sure that you find it set to that choice under the circumstances.
Please let us know if that works for you.
Thanks.
ATR

How do you move Premiere Elements files (scratch disk) when upgrading OS

Hi,
I have just upgraded from Windows Vista 32bit to Windows 7 64bit.
I had to uninstall Premiere Elements 7 to deactivate, so I could reinstall, however now when I open all my projects it says media offline, please locate. I thought all my scratch disk were set up to 'same as project' but can not seem to locate the files in the same folder.
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I use a pretty simple setup for my Projects, also grouped by client. The exact layout will depend on whether I will be doing all of the editing on one machine, or will be migrating from computer to computer, via a FW-800 external. After that decision is made, my scheme looks like this:
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beneath these, I have:
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For ultimate performance, one could separate out the Scratch Disks, and maybe even all Video and then all Audio, to separate HDD's, but this method keeps things neatly together, so that the entire Project can be deleted, when done - just delete the Project folder, and all of the sub-folders will go with it.
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Deactivate in premiere elements 13

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Hi thanks for the quick reply, maybe I should try and explain more of what I am trying to achive. I recently purchased Adobe Premiere Elements 13 and installed it on my Windows 8.1 PC computer, in hindsight I wish I had tried the trial version first because what's happening is when I play back a video clip on the timeline even after rendering the playback is very jerky which makes it very difficult to edit my holiday films. Not sure if my PC is up to spec or not I have a AMD Athlon 64 x2 dual core processor 4200+ with a Nvidia Geforce 7300 LE graphics card, I recently upgraded the RAM memory hoping that would improve the jerky playback issue, but it didn't. So My thoughts are that my PC is not up to spec for Prem13. I really don't want to upgrade my PC anymore it may be better to wait for the new Windows 10 operating system to be released and then buy a new computer with a faster processor and new graphics card. So what I am trying to do is uninstall the Prem 13 from my PC and do a complete new install on my Sony Vaio laptop which has a Intel i7 processor and a more modern graphics card. It already has Prem and Photoshop ver 9 pre-installed when I bought the laptop from new, and I know Premiere 9 works fine on my laptop. I am not trying to have Prem 13 on two machines with only one licence, I only want to use Prem 13 on my laptop now. So I asked the question do I have to deactivate first on my Windows 8.1 PC and then completely uninstall before I do a new installation on my laptop which I am hoping it will work ok. I want to make sure I can still use my Adobe Prem 13 licence and serial number on the new Laptop installation.
Thank You
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Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

Do I need to deactivate Premiere Elements 7 on Vista in order to upgrade to Win7?

Hi there.
I have a quick question. I bought Premiere Elements 7 last month and here is the situation.
I will be installing it on my laptop. That part is fine.
I just bought a Dell desktop computer and would like to install it on there as well. BUT, when Windows 7 comes out, I plan to upgrade to that from Vista. So I would like to install on the desktop for Vista, and then on Windows 7.
My question: Is there an activation? How would I do that? Just install the program and then the activation code (is it verified online)? And when I upgrade to Windows 7, I 'deactivate' it or something?
Thanks,
Ronald

You can activate this software on 2 computers but cannot use the software on both the systems at the same time.
You can activate a product in maximum two computers. Hence, in order to activate a product on third computer, first you need to deactivate the software in the previous computer.

Deactivate and deinstallate Premiere Elements 10 and Photoshop

I want to deactivate and deinstall Premiere Elements 10 and Photoshop as I have purchased and installed Premiere Elements 12. What do I have to do? I have already started a new project with PE 12 and do not want to loose this.

Hi,
What is your machine ? You can check its specs to work this out.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I can't deactivate premiere elements 9

I have premiere elements installed on a macbook and pc. I want to deactivate one account and install on new macbook pro. I have read the instructions however when I go to help button deactivate is not highlighted on either the pc or mac.

Wish I had come here before contacting Adobe for support. They didn't mention this at all, only told me to contact them if I have problems re-activating on new computer.

Need to deactivate Premiere Elements 10?

I got a new laptop and downloaded my Photoshop and Premiere Elements 10. However, I got a message when I opened Premiere telling me that I needed to deactivate it on another computer. But I can't figure out how to deactivate!
Also, I'm not sure if it's connected with my needing to deactivate or if it's just the computer, but I can't use any of the links on the Premiere menu on the old laptop, and I can't log in to my Adobe ID on either.
Can someone help me out?
PS: If it matters any, my new laptop is running on Windows 8 and the old one is 7.

TsukiNaito1
Adobe permits you to use your Premiere Elements 10 purchased serial number on only 2 of your computers. If you want to put that serial number on a 3rd computer then you have to "Deactivate" the installation on computer 1 or 2 to get this Premiere Elements 10 purchased serial number on computer 3.
By the message that you are getting on computer 3, you are telling us that your Premiere Elements 10 is on more than 2 of your computers already (computer 1 and 2) and you want to install it on another (the 3rd computer).
So, where do you have Premiere Elements 10 installed?
Go to one of those Premiere Elements 10 computer setups. Open Premiere Elements 10 to its workspace. Go to Help Menu/Deactivate and click on Deactivate to do just that. Close out of there. At this point, you can
a. leave the program installed but deactivated on computer 1 or 2 as the case may be
or
b. uninstall it from computer 1 or 2 as the case mya be.
Please review and let us know if the above is clear and works for you.
Thanks.
ATR

Adobe Premiere Elements 12 Deactivates - 32767 Trial Days Remaining - Windows System

I understand the problem I am having has affected Mac users in the past. I am on Windows (64 bit system). I installed Premiere Elements 12 (upgraded from the trial edition) in February 2014 and now it is asking me to upgrade my trial version, which it says has 32767 days remaining. After I enter the serial number I am asked to do so again and again (trial version with 32767 days remaining). Certain functionality no longer works.
I tried to download the installation software again but there are 404 errors on the download page. I do not have a downloaded installation file.
Please help!

Nope that didn't work:
There is no Continue button on the registration/licensing screen, so I tried various other obvious options, none of which worked
When trying to download the software at the link you provided I get the following web server error:
Access Denied
You don't have permission to access "http://trials3.adobe.com/AdobeProducts/PSE/12/osx10/PhotoshopElements_12_WWEFDJ.dmg" on this server.
Reference #18.274938d4.1411988833.321f3d
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My old computer died and I'm not sure if Adobe Premiere Elements 8 is still installed on it. I tried to contact Adobe Customer Support but the only option it gave me was posting on the forums. I only have 1 computer and want to be sure I'm only using one of my licenses. Thanks.

Use chat...
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Problem with Adobe Premiere Elements 11

Hello
Need your advice .
Problem Description:
Adobe Premiere Elements 11 (BOX)
After adding any the timeline material ( pictures or music or video) , 2-3 seconds hanging.
Then closes without any notification.
This program gave me a friend, not for need. He used it to me.
By not knowing at first I installed a Pr, and then my friend temporarily deactivate the license .
In the "Help" menu is available only " Deactivate" ...
It is a problem with the activation or something else?
Hardware:
Operating system Windows XP 32bit sp3
3GB RAM
Processor Intel Q8300 ( 4 cores )
motherboard Asus P5P41TD
video card nVidia GT220 - Latest drivers
Direct X 9.0c
Software:
last QuickTime
microsoft visual c + + 2008 redistributable
microsoft visual c + + 2010 redistributable
net framework 4
net framework 3.5
net framework 3.5 language pack
k-lite codec pack full
Help please .

-What model of camcordder is your video coming from and what format and resolution is it?
I tried to add a video with the two devices.
Samsung HMX-H300
Video settings added to the project:
Video: MPEG4 Video (H264) 1280x720 50fps 12009kbps [V:
HMX-H300 [eng] (h264 main L4.1, yuv420p, 1280x720, 12009 kb / s)]
Audio: AAC 48000Hz stereo 127kbps [A:
HMX-H300 [eng] (aac, 48000 Hz, stereo, 127 kb / s)]
Used settings:
PAL-AVCHD-AVCHD LITE 720p50
The same thing happens and another video.
Sony DSC-H5
Video settings:
Video: MPEG1 Video 640x480 30fps 104857kbps [V: mpeg1video, yuv420p, 640x480, 104857 kb / s]
Audio: MPEG Audio 32000Hz mono 64kbps [A: mp2, 32000 Hz, mono, 64 kb / s]
Used settings:
DSLR-480p-DSLR 640x480p50
the same result.
-How did you get the video from this camcorder to your computer?
Files are copied to the flash card to the HDD.
-Have you ensured that a video clip from this camcorder is the first clip on your timeline so that the program can match its project settings to your video specs?
Yes. Video clip from this camcorder is the first clip in the timeline.
Parameters of the project and the video above.
-When your project settings match your video specs, you will NOT see a yellow orange line along the top of the timeline, above your video clips, in Expert mode. Is this the case with your project?
No. I suspect that the problem occurs in the video is displayed on the timeline.
Because the assets of the project and put the video thumbnail is displayed on this video.
at the time of the drop on the timeline displays only rectangular frame that meets the duration of the video itself. let go of the mouse button. Displays only the blue rectangle.
Thumbnails of the first and last frames do not appear. takes 2-3 seconds and Pr closed.
I believe that until you see the yellow line is not reached.
-Have you ensured that any photos you use are sized to no larger than 2000x1500 pixels in size?
Yes, size is not more than 2000x1500
- You're using a somewhat antiquated 32-bit operating system that can make limited use of your RAM load (which may explain why you only have 3 gigs of RAM), so you'll need to optimize your workflow by matching project settings to your video as closely as possible in order for the program to work effectively and stably.
yes, you're right. need to upgrade to 64bit. so I put 4GB of RAM, but I can not install 64bit Vindovs. no time. and available only 3.25 GB.
I would add, I hope it will help isolate the problem.
I've been tracking work in process monitor Pr. the very moment when it closes when you move the video on the timeline.
begins after the closing lines
Registry
RegOpenKey
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ContentAnalysisData.dll
Before doing so, refer to
File System
C:\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\11.0\Online\DVD Templates\All_Lang\General\(A) Fun\it_IT_FUN_PAL_S_SM_OUTPUT_s_prv_sm.png
and the like ...
I turned drvatson. now the error appears as a window.
System disk, and on which stands Pr error checking. there are no errors.drive on which stands Pr error checking. There are no errors.

Continue to get this error message when i open premiere elements 12 HELLLLP!!!!

A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name:          AppHangB1
Application Name:          Adobe Premiere Elements.exe
Application Version:          12.0.0.0
Application Timestamp:          530bd24a
Hang Signature:          62e4
Hang Type:          1
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Hang Signature 1:          62e4700b06d9b2bc1337eb821bd6d23c
Additional Hang Signature 2:          b5c4
Additional Hang Signature 3:          b5c45ff93179fbcd9d80037d92e26d89
Additional Hang Signature 4:          5571
Additional Hang Signature 5:          55712d2cbc8a094feaed7a714b863d63
Additional Hang Signature 6:          d6b0
Additional Hang Signature 7:          d6b0f9de2d8c5e5f8951a44def2b2837
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

jamodi
What computer operating system is your Premiere Elements 12 installed?
How far into the opening of the program do you get? Do you get to the Expert or Quick workspaces?
And, if so, how long can you stay there? What are you doing when you get this message, opening a new project
or opening an existing one that has been saved/closed or just trying to launch the program from the desktop icon.
Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Do you have the McAfee antivirus program? Do you have the latest version of QuickTime installed on your computer
with Premiere Elements 12?
What video card/graphics card does your computer use? Have you verified at the web site of the manufacturer of the
card that the video card/graphics card driver is up to date?
If you do not know, check the Device Manager/Display
Adapters to determine if you have 1 or 2 cards.
Depending on your answers, the next step will be
Uninstall the program the usual Control Panel way.
(If you can get into the program long enough to go to Help Menu/Sign Out, please do that to deactivate the program
before going to the uninstall in Control Panel area.)
Do a run through with ccleaner (both the regular cleaner and registry cleaner parts) to get rid of leftovers from
incomplete uninstalls and reinstalls.
https://www.piriform.com/ccleaner
Reinstall the program with the antivirus and firewalls disabled.
(If you have McAfee as the antivirus, that may be problem, and we can take care of that without having to go
through this uninstall/ccleaner/reinstall.)
Let us start here and then decide what next.
Thank you.
ATR

Adobe Premiere Elements 11 does not open

Hello,
I just bought adobe photo elements 11 and premiere 11. I already had a trial version from Photo Elements11. With the code I could activate the whole program so this succeeded.
However, I tried to install Adobe Premiere elements 11 (several times) I installed and de-installed and re-installed a couple of times but with no success. During the installation process it does go through the whole installing procedure and everything seemed ok; the icon appears on my desktop but when I try to click to open it, it doesn't open..(it's not doing anything at all, you see the mouse turning into that "swirl circle" very briefly then it stops and nothing opens)
I also tried to download the trial version and hoped with the code I could open it, but nothing happen there either.
Hope you can help me out. I also didn;t receive any error messages.
I have a Intel Core i5-2430M - 2,4 Ghz, Windows7.
thanks!
Inge

Could be the auxilairy processes failing to initialize. Perhaps the event viewer can provide some clues:
Working with your Operating System’s Tools
Could also be an issue with teh activation stuff, so try running Help --> Deactivate in PSE, then launch PRE to bring up the activation dialog....
Mylenium

Premiere Elements 11 won't launch at all.

I installed Premiere Elements 11 from a disk that also has Photoshop Elements. Photoshop Elements launches successfully. When I try to launch PE 11, either from the Start menu or the desktop icon, I get the round "swirl" for a moment, then it disappears and nothing happens. I also right-clicked and selected the option to run as administrator. I got the User Account Control message and I clicked OK.
I have Windows 7 Home Premium on my HP desktop. I tried to update the driver (ATI Radeon HD 5450) but it said I have the latest driver.
I appreciate any suggestions or help.

Dawson117
Have you answered the classical question yet, that is, do you have the latest version of QuickTime installed on your computer with Premiere Elements 11 Windows 7 64 bit? And, did you right click the Premiere Elements 11 desktop icon and selected Run As Administrator.
What about deleting the Adobe Premiere Elements Prefs file? Have you been there and done that?
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
If deleting just the Adobe Premiere Elements Prefs file in that 11.0 Folder does not resolve the problem, then try deleting that whole 11.0 Folder.
In all of that, make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives on so that you can see the complete path.
Have you checked your antivirus program to make sure that it is not involved in this issue?
Have you already gone down the road where you deactivate in Help Menu/Deactivate, close out of there, and uninstall (Control Panel) and reinstall?
Have you tried launching the program from Adobe Premiere Elements.exe file in the Program Files. The desktop icon goes to Adobe Premiere Elements 11.exe which opens the program to the Welcome Screen. The Adobe Premiere Elements.exe file bypasses the Welcome Screen.
Local Disk C
Program Files
Adobe
Premiere Elements 11
and in the Premiere Elements 11 Folder included are those two .exe files.
Please check out the above to rule them in or out of the matter and then we can decide what next if the problem persists.
Is Adobe expecting you to follow up with them?
Thanks.
ATR

Premiere Elements 3.0--Deactivate

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