Premiere Elements 4.0, Crash problems when add trasition features

Operate a VAIO VGN-AW11XU,which was purchased in Dec. 2008 and was loaded with Premiere Elements 4.0
This is the most powerful multimedia VAIo, with all features installed like 4GB memory,Intel Centrino 2 processor T9600 (2.8 GHz),VISTA Ultimate, NVDIA 9600GT and dedicated GDDR3 Video Memory of 512 Mb.
I keep on getting CRASH problems especially when I try to add transition to my video clips. The problem message details are :
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 4.0.0.0
Application Timestamp: 46f98f81
Fault Module Name: StackHash_06a9
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1032
Additional Information 1: 06a9
Additional Information 2: bc3df167e4e07c2f973b80c7de9b1a5b
Additional Information 3: a44f
Additional Information 4: 2a1b05c4d7cdba5c95e750c734db17fa
I have the latest QuickTime installed.
The camcorder is the SONY Handycam HDR-SR12E which records on a 120GB hard disc.
The video clips which were recorded with above camcorder, are ( SD )MPEG-2PS
Your help will be highly appreciated.
Thank you
Ilias

Μακάρι να μπορούσα να μιλήσω πολύ πράσινο, Ηλία! Αλλά θα χρησιμοποιείται μόνο το Google μεταφραστή! Εάν λειτουργεί, όμως, θα σας στείλουμε μια απάντηση στα αγγλικά και στα ελληνικά.
I do not know about the SD recording format with that camcorder. I am sorry. But, if your Premiere Elements project is set up for AVCHD, you should be able to edit AVCHD with that computer.
I do recommend optimizing Vista, however, so that you will get the best performance. Here's how to do it:
Δεν ξέρω για την SD μορφή εγγραφής που με βιντεοκάμερα. Λυπάμαι. Αλλά, αν σας Premiere Elements έργο που έχει συσταθεί για AVCHD, θα πρέπει να μπορείτε να επεξεργαστείτε AVCHD με αυτό τον υπολογιστή.
Εγώ συνιστούμε να βελτιστοποιήσετε Vista, όμως, έτσι ώστε θα έχετε την καλύτερη απόδοση. Να πώς να το κάνουμε:
http://www.adobeforums.com/webx/.3bc448a7
Also, make sure your Vista is updated to Service Pack 1.
Επίσης, βεβαιωθείτε ότι η ενημέρωση να είναι Vista Service Pack 1.

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Thanks for the reply.
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Premiere Elements 12: start application problem - "an incompatible display driver" massage
I did everything what I could find online forums. (Except messing with BIOS settings)
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cmbishop82
Did you go through the drill
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Make sure that you have Folder Option Show Hidden Files, Folders, and Drives active so you can see that complete path.
The rationale for the being of the BadDrivers.txt file has its origins in post 10 of the following older thread
http://forums.adobe.com/message/3177024
When you get the display card error message, is it before you import media into the project? And, when you get the message, does the program allow you to continue by pressing a Continue Button or are you stopped from going further?
ATR

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werock49
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ATR

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[OK]
Im running on PC as follows:
Computer:
      Operating System                                  Microsoft Windows XP Professional
      OS Service Pack                                   Service Pack 3
      Internet Explorer                                 8.0.6001.18702
Motherboard:
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      Motherboard Chipset                               Unknown
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      Audio Adapter                                     Creative SB Live! Sound Card
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      Optical Drive                                     CD-ROM Drive
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      C: (NTFS)                                         29996 MB (1688 MB free)
      D: (NTFS)                                         238472 MB (6593 MB free)
      E: (NTFS)                                         653864 MB (391952 MB free)
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    ctfmon.exe               C:\WINDOWS\system32\ctfmon.exe                                                   4008 KB     1816 KB
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Konrad

Welcome to the forum.
As your system setup will likely be much different from that of Konrad's, I would start a new thread, and in it, list the full system in detail, as Konrad did. This ARTICLE will give you tips on the info that would be very useful.
In Konrad's case, the C:\ was filled to about capacity, so could well have been a contributing factor. That is why full I/O specs. will be very, very useful.
Good luck,
Hunt

Any Solutions for when Premiere Elements 8 which crashes when Title is used?

I have been using the software since 2010 without major problems and have produced many videos, both Blueray files for using on a media player and DVDs. All of this time I have been using video from the same camera; a Sony HDRCX110 which produces an m2ts file, and have also been including stills from various cameras. The software now crashes when a new title is attempted. I have read previous responses to a similar question and have done the following in accordance with the responses:
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- reduced the number of files on the hard drive which now has 548Gb free.
Can anyone suggest further action please?

Mocca Warrandyte
Thanks for the update. Sorry the news is not better. But, onward.
If you have not been through the uninstall/reinstall process, it is probably time to go through that.
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Local Disc C
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2. If that does not have any impact on the situation, the let us go for Help Menu/Deactivation in the open project. Close out of there. Then Uninstall via the usual Control Panel route. Next ccleaner, regular and registry parts. Then Reinstall the version 8. Then Reinstall the 8.0.1 Update.
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If I partition the first drive and put the OS in it's own partition, would I achieve the same benefit as having the OS on its own independent drive?
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This is aimed a Premiere Pro, but may help
First, work through all of the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of that link
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Premiere Elements 8 trial crashes when creating a new project

Was redirected to the forums by a support tech, who informed me that Adobe provides no phone support for trial products...
Installed Adobe Premiere Elements 8 trial for one of our creatives to evaluate. Platform is Windows XP x64.
Installed as an administrator account, however the user is not an admin. When run under the administrative account, the program seems to function normally, but crashes when run as the local user, with the following error messages:
And finally...
The user's My Documents is redirected to a network share, in case that would be an issue.
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One - WinXp64 was an oddity, that is not supported by much
Two - "When run under the administrative account, the program seems to function normally"
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Three - "My Documents is redirected to a network share, in case that would be an issue"
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Question: I have tried all the Adobe recommended fixes due to my NVidia graphics card but my project still regularly crashes and now as soon as it starts loading the elements, it crashes with no error message.
System: Windows 7 Professional (x64) (build 7600)
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Assets:   About 300 still images imported from an album in Photoshop elements shot with a Cannon Power Shot a570 IS
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Project: I believe the presets are for NTSC DV although I can't get in to check; they've been this way because I usually shoot video with my Sony VX 2100.
Workflow: I imported the stills in chronological order preceding the first video. Then more stills in chronological order before the next relevant video. I am using the timeline. After each import I save, add transitions (mostly the cross dissolve), save, and render. Sometimes after saving rendered files, the system crashes and when I get back in the files haven't been rendered.
     Some vertical stills it accepts just fine. For some others, I have to rotate them.
What I have done: I read all the suggestions from Adobe and the forums for dealing with the NVIDIA card. This is what I have done in the approximate order I have done it:
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     4. I set both the global and the Premiere Elements threaded optimination to off.
     5. I turned off "Enable GPU playback" at one time when I could still get into the program.
     6. I recreated the adobe premiere elments plugincache.
     7. I uninstalled the Nvidia 3D Stereo driver...it was called Stereo not steroscopic. In the NVIDIA control panel I did not install the Stereoscopic functions.
     8. I was still crashing frequently. I was getting the low memory message, so I searched the forums and found directions to change the size of the paging file by clicking Start/accessories/run as administrator/enter at the command prompt BCDEDIT/SET INCREASEUSERVA ####. I started with 3072 then gradually increased as it wasn't helping up to 8000.
     9. I think I finally upgraded the driver to the 266.58 at this point.
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I love Adobe products and was a former Adobe Premiere 6.5 user. Premiere Elements as described is perfect for me as a video hobbyist. Please help! I would welcome any more suggestions that I can try. Do you think I should just find a replacement for the NVidia board? If so, what would you recommend. I tend to do long projects. I just can't live with all these crashes.
Sincerely,
Tracy Matern
[email protected]

Tracy,
Great job with the details - very well done!
This should be a "poster-child" for how to state details, and a problem.
Now, first thing that I see, regarding the crashes are the size of your still images. Overly-large stills require a ton of resources, and can crash the program, and/or the computer. Scaling of the stills to near the Frame Size of the Project will help greatly, and actually improve the quality of the output. This ARTICLE will give you tips.
Next, with a 64-bit OS, like Win7-64, 4GB of RAM is about the minimum for just the OS. Though PrE cannot use more than the 3.5GB of RAM, as it is still a 32-bit app., but the OS and other programs, certainly can. I would bump that up, if at all possible. Your OS and any other programs, will love you for it.
Off the top of my head, it sounds like you have got the video sub-system well handled, and would look beyond it (for now), to other factors.
You might want to see this ARTICLE on setting up a computer for video-editing sessions, and especially the link to Black Viper's Win7 Tune Up Tips Web site.
Also, check that you have the latest version of Apple's QT Player.
If necessary, there are more troubleshooting tips, and I'll be glad to share those, if necessary.
Thanks for the great post, and good luck,
Hunt

Premiere Elements 8 Keeps Crashing

I'm creating a 3 - 5 minute video in Premiere Elements 8.0, which I purchased online from the Adobe store. The specs for the video and computer are as follows:
The camcorder I used to shoot the footage is a Sony Handycam with model number HDR-SR12. It's a digital HD video camera recorder that shoots in NTSC 1920x1080i HD recording. The footage was shot with AVC HD 9M (HQ), which records in higher image quality mode. The video camera is connected to my computer through a USB cable.
The computer itself is a Windows 7 desktop computer. The CPU is an HP Pavilion Elite HPE-150f PC with Intel Core i7-860 processor. I imported the video into Premiere by selecting "File" --> "Get Media From" and then choosing the third option from the top.
My import option is NTSC/AVCHD/Full HD 1080i 30 5.1 channel, which matches the specs of the camera I shot the footage with.
The video itself consists of an introduction, two voice-overs in a row, and a conclusion. They are seperated by the "fade to white" video transition. I was working on the video in order from the beginning. Once I had trimmed each part of the video, I deleted parts of the audio where I was intending to add my voice-overs in. While working on the project, I never rendered the video by pressing "Enter."
Up to this point, everything was working fine. I added the voice-over by adding the video clip with the voice-over, and unlinked the audio and video. Then I deleted the video, since that was not needed. I placed the audio into the narration part of the timeline (but all other audio components thusfar are in the audio section). This is the point where the computer first crashed.
I was able to recover my work and continue onwards. I successfully added both voice-overs to the video. Then I added in a music file to the bottom most part of the timeline. This is where the program crashed again. Now, whenever I open that particular video project file, it always crashes when I drag the cursor over the timeline. I tried rendering the video itself by pressing "enter," and while it rendered fine without crashing, the program still crashed when I touched the timeline. I also removed the music file from the video project, but it still keeps crashing.
Clearing up space via Disk Cleanup and Disk Defragmenter did not solve this problem. My C drive still has several hundred gigabytes of memory left, and my D drive, which is occupied only by Recovery, only has about 1.64 GB left on it.
The odd thing is that the problem is isolated to that single video project. I opened up one of my older projects, a 9 minute practise video with audio and music components, but no narration components. I fiddled around with that, and the program never crashed. I also opened up a new project, and put in the introduction and two voice-overs from the video project I was working on, and the program did not crash at all.
I want to know why the program crashed in the first place, and why it kept crashing on that one video project, and not on others. Any help in this would be greatly appreciated. Thanks.

If I understand correctly, you are trying to edit AVCHD with only one hard drive... not going to work
Video editing requires a minimum of TWO hard drives... boot drive for Windows and all software, separate PHYSICAL drive (not a partition) for data and temporary files... a 3rd drive for temp files is often used
With only one drive your computer is constantly trying to read software instructions at the same time as video data is flowing... not going to work

Premiere Elements 9 project crashes frequently

I am using PE9 on only my second project. It is PAL HDV 1080i 25fps with footage captured from a Canon HV30. I am running on Windows 7.
My project is currently 50 minutes long and has a large number of stills. I am finding it crashes frequently, especially when I try to add a new title above a still. I own and have read the Muvipix Guide to PS9 and PE9 and am aware about not making images too large. In his book Steve states that for HD video slideshows the optimal photo size is 2200x1235 - mine are in fact 2048x1536. Should I be making them smaller? If I resize them to 1024x768 would it help? I am at this stage going to be producing a DVD and will lose the high def anyway, but later down the track (if I get a Blu-Ray burner) I may want to produce a Blu-Ray disc - with the smaller image size wouldn't I lose some quality?
I am really frustrated with the constant crashing and the need to save my project after every small change. I previously used Ulead Media Studio Pro which has been unsupported for nearly 5 years, and was a nightmare with crashing. At first I was really happy with PE9 but now I'm beginning to think there is no video editor that runs smoothly.

Thanks to Neale and Bill for the quick replies. I downloaded the latest audio driver and it seeme
d to take longer today before PE gave me a warning about low memory, and then continues without crash
ing. Yesterday I looked in the event viewer and found this:
Faulting application name: Adobe Premiere Elements.exe, version: 9.0.0.0, time stamp: 0x4d01cdbb
Faulting module name: MSVCP90.dll, version: 9.0.30729.4926, time stamp: 0x4a1743c5
Exception code: 0xc0000005
Fault offset: 0x00004d84
Faulting process id: 0x4c8
Faulting application start time: 0x01cbf58fc39379bf
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 9\Adobe Premiere Elements.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcb c0e5a\MSVCP90.dll
Report Id: 61c41cdb-6184-11e0-ad86-1c6f654ec536
The program Adobe Premiere Elements.exe version 9.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: d34
Start Time: 01cbf5710aa8b727
Termination Time: 85
Application Path: C:\Program Files\Adobe\Adobe Premiere Elements 9\Adobe Premiere Elements.exe
Report Id: f55b2736-6182-11e0-ad86-1c6f654ec536
There are also a lot of messages about SQL Server Express which apparently runs as a service (for my share charting software) - should I be disabling it?
e.g SQL Server is now ready for client connections. This is an informational message; no user action is required
I haven't looked at the videos re Case of the Unexplained but will do after Easter (going away).
I am thinking of splitting my project into 4 parts, rendering each part separately (in HD to produce an m2t file. Then another project (let's call it FINAL) would import the 4 m2t files to the timeline. This raises a couple of new questions:
1. Will I get any loss of quality if I output from FINAL in (a) m2t format for a HD web file, or (b) to a DVD
2. If I edit the m2t files on the timeline in FINAL will that affect final output quality
3. although I can output the work area only from my original project (45 minutes), I would prefer to have 4 short projects. Is there any way of selecting all clips in the work area, or in a certain part of the timeline, without having to do it manually. In other words how can I quickly split my full project into 4 11 minute projects?

Adobe Premiere Elements 11 Application Crash

Operating System: Windows 8 Pro 64-bit
System Model: HP Pavilion dv7 Notebook PC
BIOS: InsydeH2O Version 03.60.48F.1B
Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
Memory: 16384MB RAM
Available OS Memory: 16332MB RAM
Page File: 2657MB used, 30058MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
Card name: Intel(R) HD Graphics 3000
Speakers and Headphones (IDT High Definition Audio CODEC)
750GB Integrated Hard Disk Drive
3TB External Hard Disk Drive
While editing a 30:44 minute avi video file with 3 wav audio source files in Premiere Elements 11 the application crashes, no system errors or system crashes.
Windows reports that Premiere Elements 11 crashes and closes the program, no error message.
The crash occurs around the five minute marker of the video, I do not want to go past the 5 minute marker because I want to make sure my video is well throughout.
The video file is 28.8GB and both the video file and the Premiere Project File are located in the same 3TB External Hard Disk Drive.
The only programs running while I edit are Steam, Trend Micro Titanium Antivirus+, Dxtory, and Premiere Elements 11.
I have read over some of the other forums regarding premiere crashing and MOST of the ones that were relevent to my inquiry are from 2008-10 and involve premiere 8 on Windows Vista. This is prevelent on both Adobe and Google.
I have also ran a disk cleanup, disk defrag, system restart, and update checks, all updates are up to date, I check every month.

I only have the single 30:44 duration video.
I also downloaded G-Spot, from a suggestion made by Bill Hunt in an older post on the forum to find out the specific codecs that were involved in the video I am editing and what I received back was:
Under Video, the codec was listed as 'xtor'.
Under Audio, the codec was listed as 'PCM Audio'
The only video file in the edit is the 30:44 duration video file.
I used a recording software that I purchased called Dxtory, the program allows me to record certain programs on my computer's screen, namely video games.
The video's format is an AVI file, and the specific video codec is 'xtor' and the specific audio codec is 'PCM Audio', according to G-spot.
The video's resolution is 1280x720, the resolution is what I set my games to, if available, and its the resolution I have Dxtory setup to record.
Under Edit/Project Settings/General the project settings are set to 1080i, 1920x1080 resolution, on default.
I cannot change the settings for some reason, they are unavailable for me to customize, probably cause its the default until I add a video file.
However, when I open the 30:44 video project, the Edit/Project Settings/General settings are set to Sony XD Cam EX 720p, 1280x720. I do see a yellow line under the time line in the project, the line is not exactly above the video clips. I am also in Expert View.
My time line has changed increments, last night when I posted my first post, the time table was in increments of 22 seconds, and now its in increments of 15 seconds, the yellow line is below these increments, but only in certain parts, for my project the yellow line appears in the time table in the first 1 minutes 51 second and later at 4 minute 36 second increment to 4 minute 47 second increment. I do not have an edit on the first 1:51, but on the 4:36-4:47 I do have a text edit that sits on video 2, that was the last edit I did on the project, the application shortly crashes after 4:47, the crash is also occuring with and without the text edit. I'm going to continue to check settings and I will use Windows Event Viewer to find if I missed anything.
Thank you for your asssistance.

Adobe Premiere Elements 8 Hangs Crashes Errors - Vista 32

Hi,
First I'll admit i'm no pro (obviously why im using elements), so if im doing something amatuerish it's because i'm not a professional.
I remember using adobe premiere elements 3 a while ago, and it ran fine.
I just bought Premiere Elements 8 and it's crashed more than any program i've ever used. Ive been to many forums to address the issues however there seems to be no solution in site (especially given that their support seems to be down at the moment).
The first "weird" issue is that I get a little red X that appears at the lower left portion of the screen and when I click on it it says that my preformance will be poor because my graphics card isn't working properly. This is not true as my Dual Nvidia 9800GT cards are working fine. (I have sli turned off for the record because of a conflict with Cubase). So I don't know what this means. But I did notice something odd in my windows video display options I have 1 montor enabled but I see 3 grayed out disabled monitors even thought I only have 1 plugged in. (I was using an additional one but it's unplugged currently)
My most common issue is with hanging that won't end. This usually happens when I apply a change to a file and trim it, or move it almost always in the timeline. The progrom just closes all together when I edit still images from time to time especially when I overlap it with a video.
When the hangs happen my Cpu is at 12%ish, and I have ram available. Although Premiere uses a truckload!
Here are my project specs:
The preset project mode that I chose was HD (hard drive) video, widescreen 48k because the files are from my hard drive so I didn't know what to choose
Working with .mov files which were improperly formated from the source with regards to aspect and given to me so i had to stretch them out (could this be an issue?)
Using the standard Premiere sound driver, although I do have a focurite interface but i only use that for Cubase.
Backround rendering is on (seems to speed things up with regards to workflow)
Autoanalyzer is off
Computer specs:
Dell XPS 630i
Intel Core2duo 3.16 Ghz
4 Gigs of ram (although only 2.8 showing because of partition issues anyone have a solution?)
Windows Vista 32 home premium
Dual SLI Nvidia 9800GT graphics cards - Both rated at 512 memory (latest drivers, physex, and 3D have been uninstalled threaded optimization turned off)
Mcaffe security system
If anyone can figure anything out from what I wrote please let me know! thanks

Here's some basics (some of which you've already covered). Definitely disable McAfee realtime scanning while using PRE.:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
Use the GSpot Codec Information Utility to analyse the file and post screen image.
Post back here with the necessary information described here: Got a Problem? How to Get Started
As you've JUST bought PRE8 contact Adobe and get the complimentary upgrade to PRE9. Upgrade eligibility after new product announcement
Cheers,
Neale
Insanity is hereditary, you get it from your children

Premiere Elements 4.0, Crash problems when add trasition features

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