Premiere Elements 4.0 Scratch disk error / clips offline

Could someone explain to me what a scratch disk error is? Also, what has happened when you are in the middle of editing a project and suddenly all your clips go offline one by one? Where are they exactly?
Thanks,
Sarah

Sarah,
The Scratch Disk locations are set in Edit>Preferences, and yes, you can move them.
I/O is Input/Output, and here refers to your physical HDD (hard disk drives) setup. If you, for instance, only have one physical (not partitions) HDD, and it's getting full, moving the Scratch Disks will not likely help. A full cleanup of your system *might* help, depending on what you are able to move off of your drive(s). The FAQ's at the top of the main forum page, have recommendations for system cleanup and optimizing.
Either freeing up more deftagmented space, or adding more HDD's will likely help.
In the Project Panel in PE, you can relink your media. In Pro, it's Rt-click (on the offline file) and "Relink Media." Should be the same, or similar in PE.
Now, if you have not done much editing, since you last did a Save, one thing that might save some time would be to do a Save_As_a_Copy, to make sure you have a backup of your Project. Then, shut it down, without doing a Save. Clean the system up and add an additional HDD, if necessary, then Open your Project (not the Save_As_a_Copy version. If you have not moved your Assets, from when you Imported them, PE should find these and automatically relink. If you have moved them, but the folder structure is the exact same, PE should ask you to relocate the first Asset, and then automatically relink all of the rest. If it's still showing that the Assets are offline, I'd go to the Save_As_a_Copy version (it'll contain all of your edits, up until you did that particular Save) and then just do the manual relinking for each offline Asset. If this does not work, there is something likely wrong with the HDD, on which your Assets are stored. If that is the case, and let's hope not, then you might want to give us the full description of your computer, especially the setup of your HDD's, the I/O. Outline your Project, and where the Assets were located, when you Imported them. This will help users determine the next step.
Good luck, and sorry for the jargon,
Hunt

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Adobe Premiere Elements 12. Scratch disks are write protected or unavailable' Help

Adobe Premiere Elements 12. Scratch disks are write protected or unavailable' Help

Thank you for your help....
I'm Mac based with iMac that is about 3 months old, 8GB ram and 1 TB disk. OS 10.9 Maverick. I have a Lacie Thunderbolt 3TB as my main disk and a 4TB Lacie for back up...
a. When I create a New document I select where I want the scratch disc to be directed, I add the content and make edits, save the file and then render it. The rendering goes all fine to where I have directed it. As long as I do NOT quit the project or close the project I can create Blu-ray, DVD's, .mov files and all.
BUTTTTT if i quit and reopen that file I get these two alerts first alerts says "The scratch disks are write protected or unavailable." the second comes up whe I go to render "Invalid Scratch Disk path for video previews. Please change it to some other location."
I can not do anything because it can not render or can not write to disks so I can not make DVD's or data files. Could it be OS 10.9?.
FYI I have redirected my scratch to the internal Mac drive and same problem.
See enclosed attachements.
That is where I'm at. Is it a global thing on my internal, exteranal HD's, OS 10.9 or what.
Any ideas?
Jim

Premiere Elements 4 Scratch disk error / clips off line

Hi,
I am a new user to Premiere Elements 4.0. I have just started teaching Media Studies and am attempting A Level coursework, and am having numerous problems.
1. We have been editing for some time. Today, when trying to access a project (all projects are stored on a designated drive of a school system), a notice popped up saying there was a scratch disk error and the project could not be opened unless the scratch files were put in the My Documents section of the school system. What does this mean? Is the project lost to us for good? I have a copy saved on an external hard drive and the same message popped up.
This occurred after editing successfully earlier in the morning.
2. Projects which will open are appearing with all the clips offline. Where have they gone?! We have changed nothing since our earlier editing session today.
3. In the earlier successful editing session, one group tried to capture some new material. All the new clips they saved appeared as being offline, and then their existing clips went offline one by one.
Any advice / suggestions?
Thanks you so much to anyone who can help explain this.
Sarah (In Panic!)

See your other post,
Hunt

Premiere Elements 11 Download - Write Disk Error

Hello,
I purchased Adobe Premier Elements 11 from Amazon.com the day before yesterday and keep getting a Write Disk Error during the download. I have tried repeatedly to download, and to 2 different computers but have gotten this error (and 'invalid checksum' which went away after the first couple of tries; I also turned off this check in the Disk Utility). In between download attempts, I move the downloader file and the incomplete Premiere 11 folder from the desktop of my MacBook Pro to trash, dump it, and restart the computer. I was able to successfully download and install Adobe Photoshop Elements 11 on both laptops so the problem is not the internet connection or the computers. Anyone know how to fix this problem?
Thanks!
Roma

Nobody can know. It's most likely some indexing process/ tool or a backup like TimeMachine that all too eagerly inspects the files before they finish downloading and damges them in the process. Turn off any such stuff. You might also consider using otehr browsers. Safari is just completely awful and often damages files.
Mylenium

Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347

When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
Any help is much appreciated

James Neston
Since your duplicate thread has been closed and all replies directed to this one, I wanted to make sure that you did not miss my message going between threads.
The following is a copy/paste of what I wrote in your now closed thread:
James Neston
Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
I have seen the error that you present appear often, but I have not seen an agreed on the resolution, if a resolution at all.
What I would do first is to update your Premiere Elements 12 to 12.1. See the opened project's Help Menu/Updates. If the problem persists after the update to 12.1, then let us look at the Scratch Disk set up and situation.
When you go to Expert workspace, Edit Menu/Preferences/Scratch Disks, where are all the categories directed to on the computer hard drive and how much free space is at the location(s)?
Did you install Premiere Elements 12 to its default location or other. If other, where?
There are a lot of Troubleshooting avenues to go down (some old, some new, some questionable), but let us start with the above and then decide what next.
But before all that, please respond to the questions already asked you by SG.
Thanks.
ATR

After re-installing photoshop elements following a HD crash, i get the following message after clicking on PE icon, "could not initialize photoshop elements because the scratch disks are full".How can this problem be resolved?

after re-installing photoshop elements following a HD crash, i get the following message after clicking on PE icon, "could not initialize photoshop elements because the scratch disks are full".How can this problem be resolved?

dgrparker a écrit:
photoshop element 2.0 - on windows 7. the program ran fine on the old HD, but this error popped up when I re-installed it on the new HD
Elements 2.0 is an old version. The message may be due to the fact that your new HD is much bigger than your older one, and not due to the classical reasons:
http://www.easyelements.com/scratch-disk-is-full.html

Photoshop Scratch Disk Error OSX 10.7.5

I had a Mac with CS5.5 installed. Suddenly i got an Error Message on Startup: "Could not open a scratch file because the disk is unavailable...."
Unable to solve the Problem I Updated to CS6.0 in hope of fixing the Problem that way. It did not.
So i deleted the User and created a new one which worked, for a while at least. Now i have the same Error again!
After searching around a bit i found this Thread: Re: Photoshop Scratch Disk Error OSX Lion 10.7.3
In this Thread FocusCreative22 found the answer to that Problem. He suggested checking "Ignore Ownership on this Volume" in the Volume Info.
My Problem now is that either through having a newer OS version or only having the Startupdrive i dont have the checkbox "Ignore Ownership on this Volume". How to fix this Problem then?

Chris,
Thank you for responding. I think you're onto something. I looked in disk utility to see if I could repair permissions on the scratch volume, as Lundberg suggested, however the option to do so was greyed out due to this message: "Not available because the selected disk is set to ignore ownership". So I went to the partition, pulled up the Get Info box and saw that the "Ignore Ownership on this Volume" box was not checked. I checked it to see what would happen, and although the option to repair permissions is still greyed out in disk utility, now Photoshop starts up perfectly, even with the problematic scratch partition set as the primary Photoshop Scratch Disk.
Is this the wrong way to get to the right answer?
Concerning your other suggestions, I was able to use Go To Folder to get to the /private folder, and I saw that it said I could only read. I was able to add my user account and give it Read/Write permission through the Get Info dialogue box (I fear Terminal unless I have explicit instructions). Is this what I want? I also looked into the /volumes folder and apparently there is nothing within it, unless the folders are hidden I suppose. I checked permissions of my main drive (startup disk, on which all my applications reside) and they claim that I have read/write privileges. However I'm only viewing this in the Get Info box; is that not the right place to see/alter it? Because this whole time the scratch partition also claimed that I have read/write permissions and that was obviously not true, as it only started working right once I checked "Ignore Ownership on this Volume". But it's incredibly confusing because I could save files to the scratch drive from Photoshop; I just couldn't choose it as a scratch drive.
The short question is: is it ok that I simply chose to ignore ownership on these disks, and that I messed with the /private folder, and/or do I need to do anything else?

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

Work stoppage because of scratch disk error. The torture continues! Please help!

Hi, everyone:
I would greatly appreciate help.
In December, I began receiving the error message Could not initialize Photoshop because the scratch disks are full. I deleted all the large files from my hard drive, and the problem went away.
Now, I am working on a large Photoshop file (i.e., 585,155kb). I am working at 300 ppi for print reproduction, using multiple layers. I am opening each new image to be added to the master document in a separate Photoshop window. I set the resolution of each at 300 ppi, then crop and transfer to its new layer in the master file (using drag and drop). After I crop and transfer, I close the open window of the file I just cropped and transferred. No other programs are running. This seems to be fairly standard stuff.
All was fine (although very slow) until two nights ago. When cropping, I received the error Could not complete your request because the scratch disks are full.
Once again, I researched scratch disk error messages, and I came to the conclusion I had no choice but to increase my RAM. So, I upgraded from 512MB to 2 GIG. (I successfully opened my PC and installed the RAM myself, confirming it on the Properties window. A major success, as the RAM was costly, and difficult to find, so I saved some money and time by installing it myself!)
With great enthusiasm and excitement, I opened the master Photoshop file again and the next image to be set to 300 ppi, cropped, and transferred over to a layer. But, when I tried to crop, I received the SAME sickening message, Could not complete your request because the scratch disks are full.
How can this be? I have four times the RAM I had before, which was costly, and I expected Photoshop to work swift and smooth with this new, more efficient increase in RAM. I am simply bewildered.
I tried changing my Scratch Disks to C: rather than Startup, but then I received the error message You currently have Adobe Photoshops primary Scratch and Windows primary paging file on the same volume, which can result in reduced performance. It is recommended that you set Adobe Photoshops primary Scratch volume to be on a different volume, preferably on a different physical drive.
More scratch disk torture.
None of this makes any sense, and, while Photoshop error messages are upsetting, they dont explain what you should do. I am not a programmer, and I am totally stumped.
I know that someone somewhere upgraded their RAM and still received a Scratch disk error too, so I hope someone can advise me on what I need to do next. I cannot continue my work and just spent a lot of money on RAM.
Thank you!

Hi, everyone: Thank you for your help with my problem. I appreciate everyones time and feedback, as well as the openness to help and explain (and further explain) what I do not fully understand. I learned a lot more, as Photoshop always introduces new things to learn and figure out. (One has to be part programmer to make PS work!) I appreciated the clear instructions and simple analogies too (for example, the head vs. suitcase was great).
Good news: The Scratch disk error has subsided for now!
I believe (although I am not certain) that the problem was something very simple after all, and I am embarassed. Only time will tell if this was really the culprit, for, if the Scratch disk error reappears later, it may be something else all together that is lurking in the background.
For now, it seems to have been a problem that Peter K.s advice helped me discover...
Peter's advice was to check the crop settings in the option bar for the common mistake of specifying pixels/cm rather than pixels/inch. My setting was correct (pixels/inch). However, I inadvertently used my pixel width number as inches in the Width setting, causing a MUCH bigger file than intended. When I changed the number, the Scratch disk error disappeared, putting me back in business! Thanks, Peter, for pointing me the direction that eventually revealed the problem.
Could it be this simple?
I kept working most of the night to test drive, free of the Scratch disk error for now! I hope the good fortune continues.
The lesson for others may be to check simple settings carefully first, before diving into the deep end of Photoshop.
Meanwhile, the new RAM is speeding up Photoshop considerably, so I feel like it was a good investment and will probably help safeguard against further Scratch disk errors, which I have had in the past. Also, Ive taken everyones advice to consider a dedicated, separate HD for Photoshop Scratch disk use. Ill plan that as a future/next investment. However, technical notes say an external HD isnt a good idea, but I dont have capacity for an internal HD, so it will have to be an external one. I would appreciate any words of wisdom here. Also, I still have to research SATA-II drives too (which are new to me) and ascertain if I can utilize one on my system. It may simply be too old for this technology, if it is new?
If interested, I also tried several things:
(1) Checking the space available on my HD again The pie chart indicated it was approximately half full (there was 46% free space, or 34.38 GB free space). I'll look for more to remove, but it seems reasonable to have 46 percent available, I think.
(2) Checking the need to DEFRAG The Analyzer said a DEFRAG was not needed, and, indeed, the color chart that plotted the files showed only a thin red line or two (red indicates fragmentation).
(3) Searching for more TEMP files to delete. I found 750 MB in TEMP files to delete, so, while not a lot, there were some still there. Previously I followed these directions to safely delete temporary Internet files: Ctrl Panel > Internet Options > General > Delete Files > Delete all offline content. But, when I navigated to C:\Windows\Temp, sure enough, I found more. Directly opening C:\Windows\Temp seems to be more effective. (I have done it that way in the past too, but lately I was trying to follow the "safe" way I had stumbled across recently.)
(4) Checking my Photoshop Memory Allocation, which was already set at 85% (which may be too high, so I may back it down later, but I did not change it for now). I remembered adjusting it some time ago, but I had forgotten by how much!
I also read the links that everyone recommended, as well as numerous other documents I found across the Web. Some introduced still more to learn/understand, of course.
Thank you once again. Ill resurrect or repost if the Scratch disk error haunts me again later, but, for now, a happy ending.

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

How do I prevent Premiere from placing the scratch disk onto the 'same as project" folder

I start a project by resetting the default scratch disc settings from “same as project” (which is on my “G” drive) to another hard drive where I have always stored defaults on CS3 (the “D” drive). I never had to redo my scratch disks when I created a new project in CS3. Now I need to redo them every time. If I open an older project in CS5 it automatically places all scratch disk files onto the G drive. How do I prevent Premiere from placing all scratch disk information onto the G drive before I open an older file? By the time I get around to changing the location, Premiere has already begun saving scratch disk information on the wrong disk.
However I have another related problem. When I import an older project to nest it in a new project, the scratch discs mysteriously change back from the D drive where I set it up to the “G” drive. I finally discovered this when I reopen the project and all previews disappeared and it had defaulted back to the G drive.

Thanks. Now I know that anytime I import a CS3 project file into a CS5 project, that it will change the whole project scratch disk settings to the default without warning.
One wouldn’t think that just one imported file would change the whole overall project file (out of many imported files…not project files that do not); it is odd that Premiere changes the setting of the new overall Cs5 project without warning.

Scratch Disk Error, Disk full

I have photoshop CS5 installed on an iMac and when i try to edit photos it says Scratch disk error the scratch disk is full. I have contacted apple care and they do not know where these files would be to clean them up. Can anybody help me figure this out? Thanks Josh

The rule of thumb I follow to figure out scratch space says to figure on 50 to 100 times the size of your largest file ever multiplied by the number of files you have open. I have seen the scratch file exceed 800 GB once, an admittedly rare occurrence, but it often exceeds 200 GB when stitching large panoramas and the like.
As an example—and stressing that I'm aware that others have even more scratch space than I do—I keep two dedicated, physically separate hard drives as my primary and secondary Photoshop scratch disks and a lot of GB free on my boot drive for the OS. I also have 16 GB of RAM installed.
Additionally, if you only have a single HD, i.e. your boot drive, you'd need it to be large enough to accommodate both the swap files of the OS as well as Photoshop's scratch.

My PC works OK with dowload, but when I try to make an update for Premiere Elements 9, it says "An error occured during download, quit and retry later"

My PC works OK with dowload, but when I try to make an update for Premiere Elements 9, it says "An error occured during download, quit and retry later" - What can I do ?

try a manual update, http://www.adobe.com/downloads/updates/

I can't install Premiere Elements {new purchase} because of "Error 2350. 'FDI Server Error.'"

I can't install Premiere Elements {new purchase} because of "Error 2350. 'FDI Server Error.'" I cannot "ignore" I can only abort. Adobe says that my purchase is not supported even though it's new. Help anyone?

Locoba
What is the computer operating system involved? Can we assume Premiere Elements 12 as the new purchase? And, are you trying to install from an installation disc or from purchased online downloaded installation files?
I have not run into Error 2350. FDI Server Error before, but here are some links that talk about Error 2350. Please see if any of them apply to your situation.
http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
Not Adobe, Error 2350. FDI Server Error.
http://feedback.bizagi.com/suite/en/responses/error-2350-fdi-server-error
More details on your situation may help in fine tuning the issue specific to your situation.
How are you installing?
Are you installing to default location?
Is antivirus and firewalls disabled?
ATR

Scratch disk error plus canvas image error help

so i recently restored my computer back to factory settings .. so my computer doesnt even have any new downloaded app .. i download photoshop cs6 now im getting scratch disk errors ..which i dont see possible if my computer doesnt have anything on it (besides what it came with) my hard drive has 276 gb i only used 33 .. so why am i having this problem?? i made an external hard drive and that has 8 gb ... also its moving very slow .. also its telling me i cant make an new canvas size 1920 x 1020 with an resloution of 300 which i know is possible because i done it before so if anybody can tell me what im doing wrong or how i can fix this problem please .. i need photoshop for work . and this is impossible .. im using windows 7 toshiba

Without going into much detail, the scratch can grow to humongous sizes. In general, figure on 50 to 100 times or more the size of your largest file multiplied by the number of files you have open.
My preference is not to work with less than 200 GB of contiguous, unfragmented available drive space for scratch on a physically separate, dedicated, internal hard drive as my primary scratch disk.
Also consider that if you rely on your boot drive for primary scratch disk, Photoshop's scratch is sharing that space with the swap files of the OS.
That's one of the issues, and it can be be made much worse if you have a faulty drive. A badly fragmented drive would also be a big problem.
As for that external drive with a pathetic 8 GB of remaining available space, you should back it up, store it in a safe place, a get a new one. Any time any one of your hard drives gets to be 80% full or more, you are already in a heap of problem. With that little space left, you should make sure it's not being used even as a secondary scratch disk.
Hard drive real estate is very cheap these days.

Premiere Elements 4.0 Scratch disk error / clips offline

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