Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files

I dowlnloaded Premiere Elements 4, and when I import mp4 files, the video plays but the audio will not. I've also tried to import .mov files, and an error message pops up that says "Codec missing or unavailable." I downloaded the latest version of Quicktime, but that didn't change anything. The files will play back on the video camera, but I"m having trouble with them on my computer. The audio on the mp4 files plays in Quicktime, but not the video, and vice versa when I import them into Elements. Any suggestions?

Does Quicktime Pro also edit .mov files on a PC?
Date: Wed, 27 Nov 2013 07:53:14 -0800
From: [email protected]
To: [email protected]
Subject: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    Re: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    created by Steve Grisetti in Premiere Elements - View the full discussion
Premiere Elements 4 pretty much works with tape-based digital video. That would be video from a miniDV or HDV tape-based camcorder. It doesn't handle other formats very well.
If you plan to edit MP4s, you definitely want to upgrade to a more current version of the program. If you can't install a current version of the program, you may need to address issues on your computer (such as an outdated operating system or underpowered hardware configuration).
Short of that, you could buy Quicktime Pro from Apple for $29. It will edit MP4s, even on a PC platform.
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With Premiere elements 11, when Publish/Share (saving) a finished video, selecting H.264 .mov file type, what are the recommended Codec and Aspect settings for a crisp video and a small file size?

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We will customize a very detailed reply, but
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John T Smith wrote:
I think WMM creates type 1 files and Premiere needs type 2
You might Google for a converter
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I installed that program. Very helpful and interesting. Thanks for the link.
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FILE_NAME                      tape6_raw0001.avi
FILE_NAME_WITH_PATH            O:\EDITING\In the Woods\Tape 6\clips\tape6_raw0001.avi
FILE_SIZE                      90,872,392
CONT_AUDIO_STREAM_COUNT        1
CONT_BASETYPE                  AVI(.AVI)
CONT_BYTES_MISSING             0
CONT_INTERLEAVE_ALIGN
CONT_INTERLEAVE_PRELOAD
CONT_INTERLEAVE_TIME
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VIDEO_ASPECT_CONVERT_DVD1      No resize req'd
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VIDEO_ASPECT_CONVERT_SVCD2     No cropping req'd
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VIDEO_ASPECT_TYPE_PAL
VIDEO_BITRATE                  28771
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VIDEO_CODEC_STATUS             Codec(s) are Installed
VIDEO_CODEC_TYPE               dvsd
VIDEO_DAR                      1.333
VIDEO_DURATION                 0:24.291
VIDEO_FIELDS_PER_SEC           59.940
VIDEO_FRAME_COUNT              728
VIDEO_FRAMES_PER_SEC           29.970
VIDEO_H264
VIDEO_MPEG2
VIDEO_MPEG2_3X2
VIDEO_MPEG2_BFF
VIDEO_MPEG2_I_L
VIDEO_MPEG2_PPF
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VIDEO_MPEG4
VIDEO_MPEG4_BVOP
VIDEO_MPEG4_GMC
VIDEO_MPEG4_NVOP
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VIDEO_PAR                      0.889
VIDEO_PICS_PER_SEC             29.970
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VIDEO_SAR                      1.500
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VIDEO_SIZE_Y                   480
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Met vriendelijke groet,
Kees Menken
Verstuurd vanaf GSM
Op 25 dec. 2012 om 16:53 heeft Bill Hunt <[email protected]> het volgende geschreven:
Re: Premiere elements 11 won't start
created by Bill Hunt in Premiere Elements - View the full discussion
From nVidia's Web site: http://www.geforce.com/drivers/results/54530
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Hype widget; audio won't play when previewing on iPad

Hi,
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Hi Soundless_Cyborg,
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Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files

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