Premiere Elements 7 closes opening Transitions

I think the following problem is starting to spread as PRE7-users upgrade to the latest Nvidia GeForce driver. So if you experience that Premiere Elements 7.0 stops working and is closed by Windows when you open Effects and Transitions with one of the following error message:
- Stereo Vision Control Panel API Server was terminated and closes. (In danish "Stereo Vision Control Panel API Server blev afbrudt og lukket")
or
- The program has caused an error and are closed (translated from danish "Programmet har forsaget en fejl og blev lukket")
You are hit by this error... which appears to be caused by the latest version of Nvidia GeForce Display (v. 190.62). After an uninstall as described below PRE7 is running without problems. ... and PRE7 program and projects are loaded 2-3 times faster.
1 - Go to 'Programs and functions' and uninstall:
- Nvidia PhysX
- Nvidia Stereoscopic 3d driver
2 - Restart your computer
If you install the driver from Nvidia again or a never version the problem will reoccur.
See the thread at http://www.elementsvillage.com/forums/showthread.php?t=50609
This problem might also affect the Photoshop Elements 7 Organizer if you have movie clips (I had the problem). This will make the organizer close with the same error message.
That's it
/cyberioten

Hi kmgross99
Thanks a lot for your reply.
I believe my Nvidia is a GE Force 8 series (with Nvidia Stereoscopic 3d driver uninstalled). As you said, perhaps PhysX is not installed in the first place.
Regarding your other point, I did indeed uninstall PE3 prior to installing PE7. My other 4 year old computer which worked fine with PE has the same softwares installed as this current quad core HP (ie Nero 8, Magix 14 Pro, Sony Sound forge, Clone, Anydvd, dvdfab, dvd shrink, etc). The only difference is in the operating system (vista here vs xp) and the graphics card (Nvidia here and ATI Radeon on the old computer).
There could be something else as you've said perhaps on the computer as I bought it but it seems likely that Nvidia is still the culprit.
I can do everything in standard defintion editing except burn to a folder or to dvd where the appliance crashes. I've been exporting dv-avi files to a folder and then using Magix to make a dvd. Beside the extra work, I feel that the quality of the final video if burned via PE is slightly better quality than through Magix or Nero.
You mentioned not having burned a disc through PE. What do you use for disc burning?
Thanks again for your interest and comments. I really appreciate your time.
Lucio

Similar Messages

Premiere Elements 9 Opens with Altered Workspace, then Locks Up

After starting to learn Premiere Elements 8 in a classroom setting I decided to buy the software. With Premiere Elements 9 available I purchased that version and installed it on my home PC.
My System: HP Pavilion dv9500 Notebook PC, Intel(R) Core(TM)2 Duo CPU, T7500 @ 2.20GHz; 4.0 GB RAM; 32-bit Operating System, Windows Vista Business, Service Pack 2; DirectX version 11.0; NVIDIA GeForce 8600M GS.
The installation (from a DVD) appeared to go normally. I used the program less than one day just checking on what new features the 9 version had over the 8 version. During that time it appeared to be very similar to what I had learned with version 8 in the class that I took. When I retrieved video files (from a DVD) that had been supplied with the “Adobe Premiere Elements 9 Classroom In A Book” and started some of the exercises, the program locked up and gave me the following message: “Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.”
After closing the program and reopening it the workspace was not normal. The Tasks panel was missing; the Monitor panel and My Project panel were present but were free floating (they could be dragged about the screen with the mouse).
To try to get the regular workspace back I clicked Window > Restore Workspace. When I did that I got the “Sorry, a serious error…” message every time I tried it.
I next uninstalled Premiere Elements 9 using Control Panel > Programs and Features > Uninstall. The only thing that I uninstalled was the 1.9GB Adobe Premiere Elements program. Then I re-installed it. That however, did not correct the problem.
Several threads on the Adobe Forum have suggested that the Event Viewer should be examined to see if it held any clues. I have done that and copied the seven Information Events and one Error Event that seemed to be associated with the timeframe of my opening the program, but not being very technically inclined I am not sure what to look for. It if it would help resolve my problem I can post those Events.
Any help with resolving my problem will be greatly appreciated.

Bill Hunt, thanks for your reply
For the Workspace, go to Window>Reset Workspace.
I did that and got the "Sorry, serious error..." message as I mentioned in the original post.
You can certainly type out, or do a screen-cap for the Event Viewer errors. The ones that will the most use to you will be ones with links. Often, those will lead to MS Web messages, such as a "driver" problem.
I have copied below the results of the Event Viewer attempt to find clues to my problem. As far as I could see there there were no links to MS or other solutions. The times that are underlined indicate my operations on the computer. The copied screen shots that follow indicate the Event Viewer results.
8:46 – Opened PrE and with Welcome screen open & let it run until hard drive lights stopped blinking. All of the following Information Events were listed between 8:46:08 and 8:46:19
8:49 – Clicked on New Project, that ran the progress bar for about 30 seconds, then I got message that previous project closed unexpectedly and did I want to recover old project. The following Information Event was listed at 8:49:19'
8:50 – Clicked No to recover old project and got a blank PrE grey screen.
8:51 – Clicked File > New Project (named it New Project-3) and OK, then corrupted workspace opened. The hard drive lights continued to blink until 8:53.
8:53 – With the mouse I moved the Monitor panel to uncover the Menu bar, then clicked on Window > Restore Workspace. At that point I got the “Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.”
8:55 – Clicked OK on their offer to save project and the “Sorry, serious error” dialog box went away. Now it was no longer a PrE screen, just white with the 2 panels still present. A mouse click on a blank area deleted the 2 panels and the spinning dougnut was still spinning. The following Information Event was listed at 8:56:18
8:57 – Opened Task Manager and the 2 panels reappeared. A Microsoft Windows dialog box opened saying that Adobe PrE 9 was not responding with option to close program which I did. The last two Events (the first an Information Event and the second an Error Event) were listed at 8:57:39 and 8:57:51

Premiere Elements 12 opens for admin users but not general users.

Error: Premiere Elements has encountered an error....Src\Core\Preferences.cpp-347
Windows 7 box.
Any suggestions? Users have rights to all Adobe folders...

Im facing more or less the same issue.
APE 12 was installed on a Windows 8.1 System as a bundle with Photoshop Elements 12.
Photoshop is able to run as expected. But APE 12 could never being started.
I recieved during the installation the request to register the product (but im not able to find it under my Adobe account til yet).
I could only once choose to start at next time without opening organizer popup but now I´m getting always
the message
"Premere Elements Debug Entry:
Premere Elements has encountered an error.
...\src\core\preferences.cpp-347
I tried to uninstall and reinstall.
I have updated Windows 8.1 to the newest available software fixes.
Also Quicktime is updated yesterday to the latest version.
I also tried to start APE by using the "start as admin" feature.
I have also tried to change the user permissions in the folder D:\Program Files\Adobe\Adobe Premiere Elements 12 as mentioned in other threads.
The used Windowws 8.1 client system is member of a Domain.
The user is a local administrator user and uses local ressources only.
I have also updated yesterday the Grafic Card Adapter driver for the installed
NVIDIA Geforce GT 440.
The Processor is INtel Core i7 870 @ 2,9 GHz (6 cores)
6 GByte Memory is installed.
I thought it would be feasible to download pathces for the software but I was not able to find such a place like it is known from other software vendors.
I would kindly ask for your support.

Premiere Elements not Opening

I bought Premiere Elements about a week ago. I installed it, opened and used it. Now, not but a week later, it will not open. I have a computer running Windows 8, I have no clue why it won't open. I uninstalled and re-installed it will no luck. Tried contacting Adobe support and was disconected after a hour and a half of waiting... Please help! I need it for my school project!
Thanks!

I tried, that didn't work... It stops the process of opening once it hits here.
After that it pops this up.

Premiere Elements 12 Opens then Shuts down

I just purchased Premiere Element 12. I had Premiere Elements 11 running fine and just uninstalled it prior to installing 12.
Install went fine, no errors, but now when I open Premiere 12 it shuts right down on me.
Looking in my Windows task manager I see that Elements opens but then shuts down.
I have installed the 64bit version.
I am running Win7 Ultimate 64

Hi fdnyfish,
Thanks for posting Adobe forums.
Please provide following information :
What is the Graphics Card installed on the system ?
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
How much Ram do you have ?
Do you use any external Hard Drive ?
Are you using security software e.g. Norton, etc
Regards,
Sandeep

Adobe Premiere Elements 4-lost transitions and titles

I have been editing a Adobe Pre 4-projects and saved it a couple of times during the last 14 days. Yesterday I moved the whole project file to another disk (external), unfortunately I did not copy and save; I moved it.
Now when I open the project from the external disk, all the transitions and titles are gone. Where have all the transitions and titles gone?

Hi thanks for the response,
So I had adobe PrE 4.0 and downloaded the free trial version of adobe PrE 10 from the adobe site. I opened my PrE 4.0 project file in the trial version to see how it would look and it looked fine but for some reason PrE 10 is extremley slow on my computer and I have an ok computer, and I am not talking about the playback video was choppy, which it was, the editing process on the timeline was so slow and choppy that it was hard to edit properly. The did not move any files and PrE 10 didn't ask me any questions, I just go on it and opened the project file up from the PrE 4.0 file location. So I got rid of the trial version and went back to PrE 4.0 to get back to work on the same project and when I got there the transitions and titles would not work for that project file, however if I started a new file it would work fine (but I do not wish to start all over), when the video got to the titles in the playback video a red screen with the words media offline in several languages would come up and than go away once the title was supposed to be gone. I have the bad/messed up project file on my flashdrive now too. If we can't get this to fix on 4.0 than maybe you could tell me how to fix the PrE 10 because I got that too just in case, maybe you could tell me how to speed it up because it is unbelievably slow, and I have windows 7 64 bit operating system.

Premiere Elements closes immediately

I have installed PE 8 on a Vista 32 computer. As soon as I open a file, within a few seconds, the program closes.
I have rebooted without startup progams, cleaned temp files, created a new admin account, redownloaded and reinstalled. I have tried changing the location for the project. It seems to createthe file, as the file name is available via "open project," but it closes if I choose new project or open project.
I'm pretty desperate for this to work. Any ideas?

Have you gone to Windows Update and installed all of the updates (including non-critical)? Have you installed the latest Quicktime? How about the latest firmware for your video graphics card (from the ATI or nVidia site). This support is vital, particularly in Vista, for running this program.
http://forums.adobe.com/thread/416585?tstart=0
Beyond that, try holding down the Shift key as you launch the program to clear the cache.
If it still doesn't work, I urge you to contact Adobe's Tech Support. Even if they can't help you, it will make them aware that there are issues in this program that need to be addressed.

Premiere Elements 9 opens but freezes and has to shut down?

I have been using this for about 2 months and i love it.
I have just rendered a whole wedding, and now when i open the project, it takes ages, then doesnt respond and I have to shut down?
Any ideas?
Karen

>Any ideas?
More information needed for someone to help http://forums.adobe.com/thread/416679
Some specific information that is needed...
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line
above the video in the timeline, which indicates a mismatch between video and project

Elements Premiere wont open on my windows vista laptop. elements 11 opens fine Came with Nikon D3200 purchase. Download from disk confirmed as OK It is on my desktop and in my program file.

Why wont Premiere Elements 11 open on my windows vista laptop ???The elements 11 opens perfectly. Download confirmed as good. Barry.

Troubleshoot damaged projects | Adobe Premiere Elements

Export from Photoshop Elements 6 to Premiere Elements 8

I prepared a slide show with The Organizer of Photoshop Elements 6 and produced a DVD which has good but not excellent image quality (I chose File Setting - High 800x600). To improve the DVD image quality I installed the trial version of Premiere Elements 8. I exported the slide show to Premiere Elements 8 and have several problems.1 The image quality of the DVD produced by Premiere Elements 8 is worse than the one produced from The Organizer (Photoshop Elements 6).
2 The titles, transitions and soundtrack does not show in Premiere Elements 8.
3 The slides sequence in Premiere Elements 8 is different then the one in the slide show in The Organizer (Photoshop Elements 6).
At one time a menu popped up asking me if I wanted to convert the Catalogue of V6. I declined because I was afraid that the V6 catalogue may be replaced and I would not be able to go back to it.
Please help.
CarlosWA

CarlosWA
Conclusion.
My results are consistent with your problems NOT being associated with Photoshop Elements 6 slideshow being used instead a Photoshop Element 8 slideshow in the slideshow transfer to Premiere Elements 8.
Testing. Photoshop Elements 6/Premiere Elements 8.
First I created a slideshow in the Photoshop Elements 6 Slide Show Editor. It included:
(a) 19 jpeg photos each with pixel dimensions of 3264 x 2448 (that is not recommended pixel dimensions but was used to stress out the project if possible...these represent grossly oversized photos since the goal is DVD VIDEO with standard frame size of 720 x 480.)
(b) I used a Wipe transition between each
(c) I used text within the photos (included in the text was a sequential number so that I could more easily visually follow the sequence of the slideshow after it was transferred to Premiere Elements 8)
(d) I added two audio clips as soundtrack (the first I placed from beginning to just before the last two photos to pick up on any audio out of sync as well as loss of a whole audio clip)
(e) I used a pan and zoom effect for photos 1 and 2.
The quality of the preview in the Photoshop Elements 6 Slide Show Editor was good.
I outputted the Photoshop Elements 6 Slide Show Editor slideshow, using the Slide Show Edit Output option "Send to Premiere Elements". When I did, Premiere Elements 8 opened, I set the project preset, and it accepted the slideshow. In the Project Media area were
(a) a folder containing all the individual components of the slideshow
(b) the slideshow file in a video (grouped) form
The video (grouped) form had automatically been placed on the Timeline as well.
Everything transferred correctly. No problems. SEE IMPORTANT NOTE BELOW.
I even burned the Timeline content to DVD-VIDEO standard from Premiere Elements 8, and the DVD-VIDEO standard played back well on my 19 in LCD Widescreen TV.
Testing. Photoshop Elements 8/Premiere Elements 8.
I repeated the above with Photoshop Elements 8/Premiere Elements 8 and the same slideshow and obtained the same results.
IMPORTANT. Whether it was Photoshop Elements 6/Premiere Elements 8 or Photoshop Elements 8/Premiere Elements 8, I had to render the Timeline in the Edit Mode in order to get the best possible preview so that I could determine/confirm what was on the Premiere Elements Timeline. And, rendering the Timeline as described with all those oversized photos took several hours.
This is what I need to know:
1. How many photos did you use in the slideshow in the Photoshop Elements 6 or 8 slideshow, and what were their pixel dimensions? If you do not know, you can check it out in Photoshop Elements Full Editor/Image Menu/Resize/Image Size dialog or just place your mouse course over the file on the hard drive and note the "dimensions".
2. If you transfer your slideshow from Photoshop Elements 6 or 8 to Premiere Elements 8, use the Output option "Send to Premiere Elements", and get your slideshow on the Premiere Elements 8 Timeline, do you render that Timeline by pressing the Enter Key of the computer main keyboard so that the red line over the Timeline turns green when the process is complete?
3. Is your computer optimized, defragmented, cleaned up, scratch files directed to an external hard drive (NTFS formatted), etc. If you are using an external hard drive for the scratch files, is there enough space there for them?
4. What is your computer operating system and what are its resources, such as, available RAM and free hard drive space. Have you checked your computer's virtual memory set up?
Stay the course on this to rule in or out the above non wmv approach to getting your slideshow as a DVD-VIDEO. But if you do decide to detour over to Save As File Movie .wmv and you are dealing with oversized photos and an offending component in the slideshow, the the writing of the .wmv becomes a possible focus point for errors. And, if the .wmv is destined for DVD-VIDEO, then use the file size (also known as profile) = NTSC DVD (720 x 480).
I suspect that the problem core goes to
(a) use of oversized photos
(b) offending component in slideshow
(c) size of slideshow
(d) computer resources
(e) combination of all or any one of above
I will continue to watch for your progress.
ATR

"Premiere Elements has encountered an Error"

Hey Guys,
i have a huge problem with PE 12. I edit a project which was shot by a gopro hero 3+ camera. The footage is taken directly from the cam without previously converting.
During simple cutting work the following error occurs while simple selecting or playing a clip and shuts down PE completely.
Is this error known and how could it possibly be solved?
What i tried is to remove audio, this worked so far, but it is of course no solution to the actual problem. Would converting the files prior to editing be able to prevent the error?
Thanks for your help!
Henrik

Henrik
Premiere Elements 12 Windows offers two Audio Transitions, Constant Gain and Constant Power.
They can be accessed via the Expert workspace Transition Tab Audio Transitions
If you do not know what they are, then you did not place them. They are placed by the user and not automatically.
For transitions to work, many times it is necessary to trim a few frames/samples from the edges of the clips involveed in the transition. After the trim, the trimmed clip edges are moved together so that there is no gap between. Then the transition is applied either with either Left Clip, Between Clips, or Right Clip alignment. The story gets complicated for Premiere Elements 12 audo transitions but that is the general idea.
http://www.atr935.blogspot.com/2013/06/pe11-audio-transitions-problem.html
A just in case question...in the screenshots that you posted, there are gaps between audio clips. Is that because you trimmed the clips but did not close the gap afterward. Or, did you have gaps in the Timeline audio before? If gaps before, try
a. closing the gaps
or if not applicable
b. fill in gaps with muted audio
I had not seen the error message that you present until the other day. So, it will be interesting to determine the cause. I will see if I can find the other thread.
Thanks for the follow ups.
ATR
Add On...Here is the other recent thread on the error type that you are presenting
http://forums.adobe.com/thread/1451246?tstart=0

Adobe Premiere Elements 12 start up problem.

I just purchased and installed Adobe Premiere Elements 12. I have a new pc with windows 8.1. Premiere required that I run the program as an administrator (???). So I ran it as administrator and it starts up, but then immediately closes itself.

mattjay84
Thanks for the update on the issue details.
Bottom line: I am suspecting an Open With directive problem.
Details.....
Please excuse the questions, but I do not want to take anything for granted
Checking the Creation of a New Project
a. If you double click the desktop icon of Premiere Elements 12.1, does the program open to the Welcome Screen?
In the Welcome Screen can you then select Video Editor followed by New Project to open a new project?
b. Can you open the program and a new project by double clicking on the Adobe Premiere Elements 12.exe or Adobe Premiere Elements.exe found
Local Disk C
Program Files
Adobe
12
and in the 12 Folder are these two files. The Adobe Premiere Elements 12.exe should open to the Welcome Screen and the Adobe Premiere Elements.exe opens bypassing the Welcome Screen.
Checking the Opening of a Saved/Closed Project
Now for your workaround...You right click a video file on the hard drive and select Open With and have the opportunity to select specifically Premiere Elements 12. It works. You have a new project, edited, and you save/close it. But, it is the re-opening of that saved/closed project.prel file that I suspect as being at the core of the problem.
so I double clicked the project file I had been working on and it said 'The project is not compatible with current version of Premiere Elements' (even though I had only just saved it from that version).
Where is this project.prel file that you are double clicking to re-open your saved/closed project? And, how do you get to it? What is its hard drive save location - Libraries/Documents/Adobe/Premiere Elements/12.0? If so, what happens if you right click the project prel there and select Open With, followed by Premiere Elements 12?
Please review and consider.
Looking forward to your follow up.
Thanks.
ATR

Premiere Elements 11 stops responding at Exporter Quick Time Host.Bundle. Can this be fix?

I'm having a problem with my Premiere Elements 11 which has start happening recently. This problem occurs after I sucessfully open & close any of my projects in Premiere Elements 11. After closing Premiere and trying to go back on it when I want to use it again it stops responding when it reaches Exporter Quick Time Host.bundle. I have a OSX version 10.8.4 and QuickTime Player version 10.2. Does anyone know if this problem can be fix?

The footage that's in the project that I'm working on is from 2 different camcorders. One is a Sony DCR SR68 with the video format being MPEG-2 video, AC3 and its resolution being 720 x 480. The other camcorder is a Canon VIXIA HF R10 with the video format being AVCHD and its resolution being 1920 x 1080.
But here's the thing about the Canon camera. I got the videos from each other the camcorders into my computer by just copying the video files into a folder on my desktop. But here's the thing about the Canon camcorder, when I try to copy the videos from this camcorder I had to copy the whole folder which is named "PRIVATE" and the videos in this folder plays on the Quick Time Player.
When I started my project in Premiere Elements 11, I imported all the videos I copy into my computer into my project by going to Add Media > Files and Folders. The videos from Sony camcorder were mpg. and the videos from the Canon camcorder were mts.
I duplicated 2 of the videos from the "PRIVATE" folder by going into Quick Time Player > File > Duplicate. I imported these 2 videos into my project file the same way I did with the other videos. But I deleted the duplicated videos in my Project Asset panel yesterday when Premiere Elements was acting up.
Plus, my Premiere Elements 11 opens up without any stops/not responding because of this whole Exporter Quick Time Host.bundle after I restart my computer. I don't want to keep doing this since it's messing up my work flow. And that's what's going on.

Premiere Elements 11 lags and freezes on my Mac. When I try and render video it crashes.

I'm using a 13 inch MacBook Pro.
OS X Maverick
Version 10.9.4 (13E28)
Processor 2.53 Ghz Intel Core 2 Duo
Number of Processors: 1
Total Number of Cores: 2
Memory: 4 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256 MB
I've uninstalled and reinstalled multiple times. I just updated my Quicktime Player, if that's helpful at all.

l_v
Thanks for the details. Lots to discuss. Please start a new project as we proceed to the details and associated considerations.
Setting Up The Project
Given Premiere Elements 11 Mac
Your video source is from the Panasonic HDV-TM90. From what I have read about that camera, you should be recording
1920 x 1080 @ 50 progressive frames per second. The video compression is AVCHD, but I do not know what the file extension is.
For now I will assume .mov or .mp4 and definitely not AVCHD.avi which is not supported by Premiere Elements.
Open the new project to the Expert workspace. Go to File Menu/New/Project and Change Settings.
In Change Settings, set the project preset for
PAL
AVCHD
AVCHD1080p50
As you exit that area be sure to have a check mark next to "Force Selected Project Setting on This Project". Close out of that area.
Back in the Expert workspace, import your Panasonic video (1920 x 1080p50) into the project with Add Media/Files and Folders/Project
Assets from where you drag the video to the Timeline. When you do that:
a. Is there an orange line over that Timeline content
If there is an orange line over that Timeline content (which there should not be) and you press the Enter key of the computer main keyboard
to get the best possible preview of that content in the Edit area monitor, does the playback improve or stay the same or get worse?
If the project preset has been set by you manually as we did here (or by the project automatically) for 1080p50 (See Above), then Edit Menu/Project Settings/
General should present as shown in the following screenshot.
Missing Media as Reflected by Colorful Displays (instead of source media) in Project Workspace
Your screenshot with the Media Offline displays tells me
a. you have moved, deleted, or renamed files/folders for the project's source media after you saved closed the project
and/or
b. you have the project's source media saved to a location that has problems (example, malfunctioning external hard drive).
When you import source media into a project, all you have in the project are copies of the source media which are stored at
a computer save location. The copies of the source media in the project need to trace back to the originals where
they were when they were imported into the project.
The "Where is the file....?" or Replace Footage feature are the ways to try to establish the reconnect between source media
and project.
Please review the above, and let us know the outcome of your going through the details.
Thank you.
ATR

Freeze issue in Premiere Elements 3

Hi,
We are trying to solve an issue with Premiere Elements 3 for a customer.
Yes, I know it a very old version, but it is just a home user & it has been working fine for him. He last used it several months ago with the same hardware & all worked fine.
Now when he goes to use it again it basically freezes up. If you turn the camera on it pops up asking the application to use. If you select Premiere Elements it opens up the window with "capture device offline" & doesn't seem to respond to any mouse clicks. If you go to task manager & end the task (often get a message Premiere is not responding), go into Windows Movie Maker this works fine - you can even control the camera (start, stop, etc).
If you start Premiere with the camera turned off you can seem to navigate around menus, etc no problem (until you turn the camer on & try to capture).
Consequently I assume that the hardware is OK. Because Premiere Elements worked before I presume that maybe an update or some new application is stopping it from working, but I'm not sure what it is.
Here is a summary of the system specs:
Win XP Home SP2
Premiere Elements V3.0
Sony DCR-HC96 (also tried their old Sony DCR-TRV355E but this gives the same symptoms)
Firewire (onboard Asus P5N-E motherboard)
Any thoughts would be greatly appeciated.
Gary.
Perth, Australia.

Hi Bill,
Thanks for your assistance.
I tried all of the items you mentioned, but it still gives the same result.
Interestingly once it freezes if I go to task manager & End Program (the only way to close it) I can go straight to Windows Movie Maker & it works perfectly - I can even control the play, stop, etc.
Whilst this sort of proves it isn't hardware, I had a spare firewire card so I disabled the onboard card & put in the new card - but the problem is still the same.
The next thing I have tried is to install the trial of Premiere Elements 9 (the customer is happy to buy this if it solves the problem), but the symptoms are basically the same. With the camera turned off, the software seems to work well & I can go in & out of all the menus. Once I turn the camera on, the device appears in the pull down list (something like MS DV ...) but none of the buttons (eg play, etc) work & it sort of freezes up & task manager says its not responding.
Any ideas would be appreciated.
Gary.

Premiere Elements 7 closes opening Transitions

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