Premiere Elements 7 Content not included in trial download

Hi all. The trial download link only seems to include 2 files, the installer around 2MB and the application around 650MB. After installing the trial and starting the application I get a warning informing me that the application has no content. I've seen some other posts suggesting that there should in fact be 4 files to download, one being a 2.3GB content file.
This is now not inlcuded?
The registration for purchasing the product does not include downloading anything further that is not included in the trial downloads.
I've raised two support calls but Adobe support seem to be less than helpful simply saying they don't support the trial software. Clearly not fussed about having a new customer, which I'm likely to be if I can try the trial.
Let me know if there are alternatives to getting the content.
I dont want to buy the product, and still find myselff with no content.
thanks in advance.

I downloaded the same thing, then purchased it online. There is no content change after purchasing it. I am still waiting for the additional content to appear at the download spot (which is not where they say, use http://www.adobe.com/support/downloads/product.jsp?product=101&platform=Windows )
Mark
wrote in message
news:[email protected]..
> Hi all. The trial download link only seems to include 2 files, the
> installer around 2MB and the application around 650MB. After installing
> the trial and starting the application I get a warning informing me that
> the application has no content. I've seen some other posts suggesting that
> there should in fact be 4 files to download, one being a 2.3GB content
> file.
>
> This is now not inlcuded?
>
> The registration for purchasing the product does not include downloading
> anything further that is not included in the trial downloads.
>
> I've raised two support calls but Adobe support seem to be less than
> helpful simply saying they don't support the trial software. Clearly not
> fussed about having a new customer, which I'm likely to be if I can try
> the trial.
>
> Let me know if there are alternatives to getting the content.
>
> I dont want to buy the product, and still find myselff with no content.
>
> thanks in advance.

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I have created an adobe account but i m not able to trial download adobe premiere pro

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Similar issues looks like. Are you using a template other than those in iBooks Author? That's what I did, and that was definitely part of the issue.
After digging through .ibooks code for hours and still not seeing the problem, I decided to reach out to one of the Apple epub conversion affiliates in iTunes Connect. They said they could repair the file without a problem, started working on it, only to come back a week later and say they couldn't work on .ibooks or .iba files yet.
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Now, the iBookstore approval waiting process begins!
Good luck!

Adobe premiere elements 9 not editing

This is my second attempt to post (my last one a little while ago didn't appear).
I have bought the above package mainly to edit some club videos. It is driving me mad.
I have a Sony Viao
Vista Home Premium
Service pack 2
Intel Core DUO CPU
2.00 GB Ram
32-bit
I have imported a video from my comcorder to the PC via ION EZ Converter. The video is stored as a .mpg file.
When I open up organiser the thumbnail is there.
The first time I opened organiser I somehow managed to drag the video to the left side of the screen and got a timeline but when I started it up I got sound but no picture. However, now when I open up organiser and go into EDIT, aand try to drag across I get automatically sent into video effects and can't go back!
I was told that the problem may be due to incorrect codecs and I have downloaded K-LITE MEGA Codec but that doesn't seem to have helped.
Before I did this I also got a message in elements
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Display driver details: NVIDIA Corporation - GeForce 8400M G7/PCI/SSE2 2.1.1"
Help
Really frustrated
Graham WT

Thanks Barbara
I found it also and I''ve put an entry there too.
Graham
Date: Tue, 18 Jan 2011 16:42:16 -0700
From: [email protected]
To: [email protected]
Subject: Adobe premiere elements 9 not editing
Hi, Graham WT. Sorry you're having trouble. You know, Premiere Elements has its own forum, and the video mavens mostly hang out there:
http://forums.adobe.com/community/premiere_elements
You'll probably get more help with this if you post over there, where more people are working with video. Good luck!
>

I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

This is the Photoshop Elements forum, not the Premiere Elements forum, located here:
https://forums.adobe.com/community/premiere_elements
When you open the project, it should ask you where the first file is located. After you tell it where it is, it should be able to find the rest of them if they are located near the first one. Then save the file. If you move the files again, you will have to relink them again.

Capturing from Sony DCR in Premiere Elements 13 not possible?

Premiere Elements does not find the device (SONY DCR-TRV120E PAL), although it is recognized in "Devices and Printers" as "AV/C Subunit / Sony DV Camcorder" (WIN 7) and the device is also recognized and capturing correctly under MS Movie Maker.
Thanks for any helpful advice!
Oliver.

Oliver
Thanks for the reply.
Hope you can use the workarounds suggested in the Adobe document.
Are you within 30 days of purchase from Adobe direct on this one? If so, you can seek a refund/money back from Adobe.
If you purchased from an authorized reseller, then you have to deal with the seller according to the sellers return/refund policy.
If an Adobe online purchase, then Adobe Chat Orders should be able to take care of the refund details.
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Best wishes
ATR

Premiere Elements 9 not responding

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Well I tried my new Sony hd camera and everything seams to work, but now my
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In a message dated 10/4/2011 3:59:45 P.M. Eastern Daylight Time,
[email protected] writes:
Re: Premiere Elements 9 not responding
created by Bill Hunt (http://forums.adobe.com/people/the_wine_snob) in
Premiere Elements - View the full discussion
(http://forums.adobe.com/message/3953796#3953796)

Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?

Hello,
How can I fix this problem?
Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?
Thanks in advence,
FL

FLOureiro
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update? If not, please do so.
For your immediate issue, have you update the Online Services in preferences?
Where are you in the program when you get the message "Not possible to initialize on-line services".
Are you in a country outside of the USA?
There certain online services that are just not available outside the USA.
Please review and consider and then, based on your details, we will consider what next.
Thank you.
ATR

Adobe 9 Premiere Elements "file not supported or codec not installed"?

I am trying the Adobe Premiere Elements 9 trial version to determine if I should upgrade from Premiere Elements 7. I was able to perform a "get media" on an AVI file and was able to create a DVD (including menus and chapters) that I can view in my DVD player in PE7.
I decided to create the same DVD project using PE9 so I could compare both programs. When I perform a "get media" on the same AVI file in PE9, I receive the following message: :This type of file is not supported, or the required codec is not installed." I'm not sure why I was able to successfully process the AVI file in PE7 but not in PE9.
The AVI file characteristics are Video: 640(w)x480(h), data rate: 1329kbps, bitrate: 1448kbps, frame rate: 29 frames/second; Audio: bit rate: 118kbps, channels: 2 (stereo), sample rate: 48 kHz.
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Chris,
There are probably 2000 possible CODEC's, with all the variations and tweaks, that can be placed in an AVI wrapper. Recently, some camera mfgrs. have begun wrapping H.264 material, tweaked from the norm, inside of AVI's. Why? I have no clue, but those cause all sort of issues with NLE programs - yet it is being done. To a lesser degree, the same can be said for MOV, WMV and even MPEG/MP4 wrappers. Knowing the file's format is meaningless, especially with the above cited case of H.264 inside of an AVI.
The great free utilities, G-Spot, or MediaInfo, will tell you pretty much all that you need to know about the file(s).
Premiere Elements, and also PrPro, are designed to work well with myriad file types, and specs., but certainly not all. PrE handles some consumer file types, better than its "big brother," but PrPro handles many professional file types, that PrE cannot touch.
I have CyberLink's PowerDirector (older version), and Magix MovieEdit Pro (also older), as each handles some specific file types and specs., better than either my PrE, or PrPro. Along wil those, basically used as converters, I have a great conversion program, DigitalMedia Converter 2.7, and will often take "odd" material into it, to be batch converted to something that PrE, or PrPro loves, like DV-AVI Type II's, for SD material.
The world of Video is very involved, and one needs to grasp the concept of CODEC's very early on, as they are the building blocks of Video files (and Audio files too). Each quarter, there are probably a dozen new ones, or variations on older ones, utilized by camera mfgrs. For a bit of background on CODEC's, see this ARTICLE. [Could be linked from the earlier article?]
Good luck, and let us know what is inside that AVI wrapper. Someone will know how best to handle it.
Hunt

Premiere Elements 9 not loading the workkspace or projects

Hi, I am new to the forum.
Have recently pruchased Premiere Elements 9 along with Photoshop Elements 9 and installed. PE9 works perfectly. Premiere Elements worked once but since then will not load the Workspace or a Project. Have uninstalled and re-installed in various modes as suggested by Adobe Support to no avail. Have downloaded the Trial Version also and this also will not load a workspace. Have 2 conmputers, a Desktop and a Laptop and as far as I am aware they are both up to date but perhaps I am not computer literate enough to know. Adobe Support suggest I try the forum so perhaps they are as confused as I am. Any help out there.

Bill
Many thanks for your advice over the last few days.
I use both a Laptop and a Desktop, but all my video editing is done on my
Laptop. This allows me to take my projects with me when at my Caravan or to
the video club that I am a member of.
The problem appears to be that on my Laptop my HDD capacity is only 100GB
and my free space is only 15GB even without installing Premiere Elements 9.
All my files are stored on my external HDD and its drive letter is set at G:
Itr's capacity is 700GB with currently 522GB free space. I delete all files
after completing a project and defragment
I also wanted to instal Premiere Elements 9 on my desktop but the HDD
Capacity on C: Drive is only 60GB with 14 GB free space and on the D: drive
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I think your advice suggests that I need new computers?
Regards
Frank
Frank,
I do not recall if you have a laptop, or desktop computer, but if the
latter, adding another, physical HDD (Hard Disk Drive) is quite easy, and
inexpensive.
With SATA HDD's, when one gets to about 70% of capacity, they begin to slow
down. At 90%, the slowdown is quite noticeable, regarding the I/O
performance. Near 100%, drive failure is common.
The general recommended amount of defragmented free space is 20 - 30 GB, and
I recommend around 40 - 60 GB, to allow the drive some headroom to work with
the large working files, necessary in video-editing. This is above the Video
Assets, and the output AV files.
An external HDD is very useful when editing, but some considerations must be
made. A USB external is good for archiving, but little else. That connection
is very slow, and many users also experience read/write errors, when trying
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slow. FW-800 has worked very well for me, and eSATA is even better,
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letter permanently in the OS of the computer, so that it always appears as
the same drive letter.
Good luck,
Hunt

Premiere elements does not recognize Blu-Ray disc, says media not present. Under 12 I was able to record 3 blu-ray dvds using the same burner and discs I'm trying with 13. What is the problem?

I installed PE13 and cannot burn blu-ray DVDs. I was able to burn 3 blu-ray DVDs using PE12. When I select DVD from the menu it recogniazes that it is not a stadard DVD as I get an 'incorrect media' error message. It will burn standard DVDs of the same video using standard DVD mefia.
What is going on here?
When I loaded PE 12 back on the computer I cannot load a file created with PE13. Looks like a format change? Can I convert file back to PE12?

Juergen
Terrible news. Sorry about that.
The following is an excerpt from my Premiere Elements 13 blog post, the section on Publish+Share/Disc
The ISO Image choice is only in Premiere Elements 13.
DISC. Major Changes Include Burn to offering ISO Image for DVD, Blu-ray, and AVCHD plus 2 new 1080p @ 23.976 presets for Blu-ray.
The major categories of Publish+Share/Disc/ are DVD, Blu-ray, and Blu-ray. DVD and AVCHD offer burn to disc, folder, and new ISO image. Blu-ray offers burn to disc and new ISO image.Like 12, the new version's DVD, Blu-ray, and AVCHD presets do not have an Advanced Button under which to customize the preset and do not have a "Share Work Area Bar Only" option for selective sharing of the Timeline content Sketch of DVD, Blu-ray, AVCHD includes
DVD (new features)
Burn to:
Disc
ISO Image (4.7 GB) NEW
ISO Image (8.5 GB) NEW
Folder (4.7 GB)
Folder (8.5 GB)
Presets
NTSC_Dolby DVD
NTSC_Widescreen_Dolby DVD
PAL_Dolby DVD
PAL_Widescreen_DVD
As before in 12, frame rate is 29.97 interlaced frames per second NTSC and 25 interlaced frames per second PAL.
AVCHD (no changes)
Burn to:
Disc
Folder (4.7 GB)
Folder (8.5 GB)
Presets
H.264 1440 x 1080i NTSC Dolby
H.264 1440 x 1080i PAL Dolby
H.264 1440 x 1080p NTSC Dolby
H.264 1920 x 1080i NTSC Dolby
H.264 1920 x 1080i PAL Dolby
H.264 1920 x 1080p NTSC Dolby
Except for the two 1080p presets with frame rate of 23.976 progressive frames per second, the other presets all have a frame rate of 29.97 interlaced frames per second NTSC or 25 interlaced frames per second.
Blu-ray (new features)
Burn to:
Disc
ISO Image (25 GB) NEW
ISO Image (50 GB) NEW
Presets
H.264 1440 x 1080i NTSC Dolby
H.264 1440 x 1080i PAL Dolby
H.264 1440 x 1080p NTSC Dolby NEW
H.264 1920 x 1080i NTSC Dolby
H.264 1920 x 1080i PAL Dolby
H.264 1920 x 1080p NTSC Dolby NEW
Except for the two 1080p presets with frame rate of 23.976 progressive frames per second, the other presets all have a frame rate of 29.97 interlaced frames per second NTSC or 25 interlaced frames per second.
Look to Burn To: in the Burn Dialog, and scroll down there to the option that you want.
Please let me know if this ISO Image choice is going to work for you. But I will keeping searching for the answer to these no media present situations.
ATR

Premiere Elements 11 not Opening...

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From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?
Added after Hunt's reminder
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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