Premiere Elements 7 error message

I recently installed PSE 7 and PE 7 on my PC. I am running Windows Vista Home Premium, I have plenty of space and it meets all the requirements of the installation.
I can get Photoshop Elements 7 to work just fine. It does what it is supposed to do.
However, Premiere Elements 7 is not working properly. I am continualy getting an error message telling me that a "serious error has occurred and PE7 must be shut down. We will attempt to save your project."
I have no current projects because I keep getting this at the beginning...the moment I click on New Project.
I have run all of the fix possibilities in the Adobe website. So far, to no avail.
I have uninstalled and reinstalled PE7.
Suggestions welcome. Thank you.

When I copy and paste your links I get redirected to a general forum page.
I even searched by 3bc43f9a and get a too many hits.
My problem is that I have Premiere Element 7 installed an working fine.
Yesterday my electricity went off when I had a project open. (not sure if this has anything to do with it)
Now when I try to open Premiere it loads, and then minimizes at the bottom of screen and I cannot maximize it.
I have tried to repair, and uninstall and reinstall.
Same thing
WHere is the preference file and catalog files for Premiere?
I am not running VISTA, but XP.
Thanks for any help

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Premiere Elements 8 error message when poening a project.

When I open a project in Premiere Elements 8 I get the following message, Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save you current project. I tried to uninstall and reinstall Premiere Elements 8 but I still get the same message. Any idea what is causing it?

kefaperformance
Is this a "it worked before but not now" type issue or "it never worked" issue?
Then the usual drill for those who are running Premiere Elements 8
a. Are you running Premiere Elements 8 as the 8.0.1 Update?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4653
b. Do you have the automatic Background Rendering and AutoAnalyzer features turned OFF?
For Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General
For AutoAnalyzer, see Elements Organizer workspace, Edit Menu/Preferences/AutoAnalyzer Options
c. Do you have the latest version of QuickTime installed? Are you working from a User Account with Administrative Privileges? Where are the Scratch Disks directed to and how much free space is at that location?
Then there are the specific questions (some already asked)
Properties of your source media
Project Preset
Computer Resources, including video and audio card driver updates
Let us start here and then decide what next.
Thanks.
ATR
Add On...if any of your issues involve opening an existing project, you might want to explore the damaged project side of things as per the following Adobe document
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

Premiere Elements 13 error message ' software appears to be counteerfeit'

I bought the 64 bit Premiere Elements 13 from the official Adobe site yesterday but on installation an error message came up saying 'adobe genuine software verification failure...appears to be counterfeit' Unlike similar issues on other parts of these forums this error message does not contain any link to help fix the issue, it just says exactly that. The system = Windows 8, 64 bit. Any solutions gratefully received.

exmetsolutions
Adobe Chat Orders should be able to address your issue. Please click on
Premiere Elements
Contact Customer Care
Membership, Account, Payment
Payments, Invoices, Orders
Chat
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles.
Do you have a purchased serial number at this time?
ATR

Premiere Elements 12, Error 1

Hello
I have installed on my PC Windows7 and Adobe Premiere 12 since April this year. For some days I can not use Premiere Elements. It comes following message: “Please uninstall and reinstall the product. The error code shown of the Screen is “Error.1”.
I have reinstalled the entire program today but unfortunately is still the same error message: Error: 1
What can I do to fix the error? Please be so kind and take Your help in simple words because my English is not so good.
Thank you very much in advance.
Gernot Gall

Gernot Gall
Premiere Elements 12 on Windows 7 (assumed 64 bit)....
Very pleased to see that you have resolved your Premiere Elements 12, Error 1 issue, using an uninstall/reinstall.
Just two questions....
1. Was the solution doing the uninstall and reinstall, but with the antivirus and firewall(s) disabled?
2. Have you updated 12 to 12.1 Update, using an opened project's Help Menu/Update? If not, please do so.
Best wishes as you move forward with your Premiere Elements projects. Great job.
ATR

Problem with Adobe Premiere Elements 10 : error DW046

Dear community members,
I have bought Adobe Premiere Elements 10 and installed it from the DVDs on my MAC OSX10.5.8 on december 27, 2013
When creating a new project , I get the following message :
following a serious error, Premiere Elements 10 must stop
Then I click OK and I get a new message :
The Premiere 10 application has closed suddenly after having been rebooted
Then I end up to the error report window. I have sent the error report to Apple ( I can send it to you if you want)
I have also got the following error message :
DW046 : following conflicting process were running, block : dynamiclinkmanager
Notice : it seems this problem is occuring since I underwent a power failure while working on a project. When I want to open an existing project I get the following message :
it seems that Premiere Elements has closed in an unexpected way during the last session. Do you want to open the previous project?
When I say YES, I save it and it comes back to the welcome menu and I cannot see this project.
I have tried to deinstall and reinstall Premiere 10 : this is impossible since I am required to deactivate dynamiclinkmanager that I cannot find.
Notice that Adobe AIR is unable to find a solution whilst it recognizes there is a problem.
Thanks you for your help

AT Romano,
The various links you have provided were very helpful. I could kill the dynamiclinkmanager.
It seems that it is now working.
Thank you, your reply was very quick and your advices very good
Kitaguchi38
Date: Wed, 1 Jan 2014 19:39:00 -0800
From: [email protected]
To: [email protected]
Subject: problem with Adobe Premiere Elements 10 : error DW046
    Re: problem with Adobe Premiere Elements 10 : error DW046
    created by A.T. Romano in Premiere Elements - View the full discussion
kitaguchi38
When you get the message
it seems that Premiere Elements has closed in an unexpected way during the last session. Do you want to open the previous project?
Do you go to the last AutoSave to open that or do you go to the save location of the project file (project.prel) to open that file?
Are you getting message to close the dynamiclinkmanager so that you can move forward?
If so, please check out dynamiclinkmanager location in the following link
http://helpx.adobe.com/photoshop-elements/kb/preference-file-locations -photoshop-elements.html
Have you seen this Photoshop Elements Forum thread with the same DW046?
http://support.muse.adobe.com/message/4771879
More later.
ATR
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I changed my HD "C". After reinstalling P Element 2 I got a problem. I can't open Photoshop Element. Error message is "Your working disc is full" But I have 61Go free on "C" HD and more than 1To free on "D" disc.

I changed my HD "C". After reinstalling P Element 2 I got a problem. I can't open Photoshop Element. Error message is "Your working disc is full" But I have 61Go free on "C" HD and more than 1To free on "D" disc.

Try resetting the pse 2 preferences and see if that clears things up.
reset preferences
Press and hold down the Shift+Ctrl+Alt keys just after starting the launch of pse 2
Keep holding the keys down until you get a dialog asking if you want to Delete the Adobe Photoshop Elements Settings File
Press Yes

Premiere Elements 12 error: ..\..\Src\Core\Preferences.cpp-347

When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, I have also made sure that my quicktime player is up to date and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
Any help is much appreciated

James Neston
Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
I have seen the error that you present appear often, but I have not seen an agreed on the resolution, if a resolution at all.
What I would do first is to update your Premiere Elements 12 to 12.1. See the opened project's Help Menu/Updates. If the problem persists after the update to 12.1, then let us look at the Scratch Disk set up and situation.
When you go to Expert workspace, Edit Menu/Preferences/Scratch Disks, where are all the categories directed to on the computer hard drive and how much free space is at the location(s)?
Did you install Premiere Elements 12 to its default location or other. If other, where?
There are a lot of Troubleshooting avenues to go down (some old, some new, some questionable), but let us start with the above and then decide what next.
But before all that, please respond to the questions already asked you by SG.
Thanks.
ATR

Adobe Premiere Elements 10 - Error 6

I've uninstalled and then reinstalled, and this is the second time it's happened. This pop-up occurs when I try and open any project or attempt to start the program. After I reinstalled the first time last night, it worked fine after opening the program only 4 or 5 times, and then it gave me the error again. I've searched everywhere and can't find an easy fix for this, or maybe I'm not looking hard enough. I don't know if it's even worth it to mess with a customer support, the thought just terrifies me...
Computer Specs:
NVIDIA NVS 5200M - version 320.86
Windows 7
Intel(R) Core (TM) i7-3720QM CPU @ 2.60 GHZ
8.00 GB RAM
64 bit OS
Any help would be much appreciated, I'm no computer wiz but I hope some of you are!

awakenwithbacon
Typically Adobe supports only the current version (which is 12)/purchased/registered. But someone reported just the other day that Adobe was supporting 11 and 12. But you have 10....
How would you class your issue "It worked before but not now" or "it never worked before"?
Typically those Exit 6 or 7 error messages are associated with installations that end with errors. I am assuming the your Error 6 is the Exit 6 Error code.
Is your NVIDIA card = NVIDIA GeForce GT 520M? If so, my first instinct would be to point you in the direction of the Premiere Elements 10 NVIDIA GeForce issue detailed with fix at the top of this forum. The fix being the roll back of the driver version to about May 2013.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
But if your details are correct, driver version 320.86, you are working with an old driver anyway. But, you might want to roll the
driver version back a few dates beyond that one to rule in or out any involvement in the Premiere Elements 10 NVIDIA GeForce issue.
If you rule out the video card driver version, we could look at deleting the Premiere Elements 10 Adobe Premiere Elements Prefs file and
the whole 10.0 Folder in which it exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
10.0
and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder
in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and
Drives active so that you can see the complete path.
Also, determine if the problem exists with or without the antivirus disabled.
Let us go through the above and determine where we stand after that. Please do not hesitate to ask for clarification on anything that I have
written. I will rewrite if necessary.
Thank you.
ATR

When trying to install Photoshop Elements 12 - error message "Key could not be opened"

Error message is in German as I live in Austria.
I have tried a lot of time to install a recently bought packagee "Photoshop Elements 12 & Premiere Elements 12" - but without success. When istalling PSE 12 I always receive the following error message (text in German):
Installation stoped and then ran back to zero - so after all no changes were made.
However, what can I do that this error doesn´t occur anymore?
Any suggestions would be appreciated very much!
OS: Windows 7 Professional (SP1)
Kind regards
G.

*kb.mozillazine.org/Unable_to_save_or_download_files
*https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Premier Elements Download Error Message

After downloading an upgrade version of Premier Elements 13 I receive an error message stating the following:- "This file does not have a program associated with it for performing this action. Please install a program or, if one already exists, create an association in the default programs control panel." Can someone tell me what to do please??? Doc FW

Doc FW
Although you cannot install your downloaded files from Adobe, do you have the purchased serial number?
Get rid of any trace of prior installs reinstalls of the program. You might do that in conjunction with the free ccleaner
program. CCleaner - Download
Then...
You could try the download and install of your purchased product using a new set of installation files from your order
at "My Orders" at the Adobe web site http://www.adobe.com - make sure 2 files (.exe and .7z) which correspond to your
computer operating system.
Or
Try the download and install of the Premiere Elements 13 Windows tryout (.exe and .7z) from the following web site
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and then during install insert your purchased serial number.
With this web site route, be sure to read and carry out carefully the web site's "Note: Very Important Instructions" so that you
do not run into an Access Denied message.
Wherever you do the download and install, please do so with the antivirus and firewall(s) disabled.
We will be watching for your results.
Thank you.
ATR

Elements 9 Error Message Cannot Up Date Intel Display Driver Why?

Running Windows 7 64 Bits
Today I opened Adobe Elements 9 to find another problem out of the blue why things change I haven't a clue! Error message pops up saying the following:
Update Adode Display Driver detail : Intel (R) HD Graphic 2000-3.00-Build 9.17.10.29.32.
Also maybe as a result of not having this update the Timeline and the video in the viewing screen will not keep pace. In fact the video viewing window doesn't move at all unless you click on a particular scene now only shows that scene no rolling video. Yesterday it wasn't a problem why it changed I don't know. I was advised by ATR I set my updates to manual so there has not been any updates so nothing should of change right?
Can you send me the link that updates that particualr driver? I went to my computer manufacture web site and down loaded the latest updates for my system then I restarted my computer still the same Adobe error message same problem. Then I went to Intel website updated the latest driver updates restarted my computer still got the same adobe error message and still have the same viewing screen problem? Help Please? I'm lost and I'm a rookie so speak plan English please no technical terms please? Thank you

waterworshipper
Many many apologizes. In the screenshot in post 5 I circled Program Files instead of Program Data although I wrote Program Data in the written instruction elsewhere. Please watch this post for the correction.
Very sorry. You did great. I messed up.
Correction
(Since I cannot get back into Post 5 to edit it, I going through the process of getting Post 5 deleted. What follows here is the replacement.)
waterworshipper
You can do it. Let us go step by step
Start Button
Click Computer
Double Click Local Disk C
You should see a list similar to the following:
Double click "Program Data" circled above.
When you do, you will get another list showing some folders etc. Find the folder named Adobe and click on it.
(At that point, make sure to scroll all the way to the top area to make sure that you are not missing Adobe.)
When you do, you will get another line up of folders. Find specifically the folder named Premiere Elements and double click that.
When you do, you will get another line up of folders. Find specifically the folder named 9.0 and double click that.
When you do, you should see the following:
As the screenshot immediately above shows, right click the BadDrivers.txt file and select Delete.
At that point, you close out of there.
Reopen Premiere Elements 9.0/9.0.1 and see if the video card error and other problems are gone.
Please give this another look. If you run into difficulties following my instructions, then please indicate where and I will rewrite them.
Thanks.
ATR
If you have Windows 7 64 bit computer, the location for the BadDrivers.txt file should be in the corrected information just posted.
Again sorry for the detour.

Adobe premiere elements 13 error

I have a problem with Adobe premiere elements 13, when in expert mode of the program and I import a MP4 clip from my Minecraft recordings (the recording mod I use is called camera studio mod) the problem is that it jitters, shakes vertically and I cant seem to fix it.
The file details are this
MP4
Length 00:00:18
Frame size - 1920x1018
Data rate - 1372kbps
total bitrate - 1372kbps
Frame rate - 11
I had the program around 2 to 3 weeks ago, did about 2 YouTube videos with it, and it worked fine. few days later after my second video, I try to work on another video (the cinematic intro) when I noticed it was shaking vertically so I deleted the clips I was going to use for the cinematic intro and I tried reimported them, which did not fix the problem.
After doing a few test with different Minecraft clips I use in my videos, I noticed problem only happens to the clips I'm using for my cinematic. Time-lapse clips work fine.
Next I interpreted the footage and changed its frame rate to 30, just like my time-lapse clips are ( my time-lapse clips are 1920x1018 running at 30 fps and worked fine). This slightly fixed the problem only it sped up the clip a lot which was not the solution I was looking for.
Lastly I tried to stabilize the clip but I came with this error "Stabilizer requires clip dimensions to match project setting. Create a new project." so I tried to do what it recommend me to do, create a new project, and that didn't work, I even tried it in different settings, and still every single one did not work.
Please help me, I like to get back to making YouTube videos, a fast good reply would be appreciated a lot. Thanks

Kenerad
Let us recap for a moment...
Did you ever get good results using Premiere Elements 13 and specifically the cinematic output from Minecraft?
You seem to have suggested that at the beginning of your thread. If that were the case, we are in a "worked before but
not now situation" rather than "it never worked before".
Assuming "worked before but not now situation"
a. Can you think of anything different in the before cinematic build (good) versus the after cinematic build (jitters)?
b. Have you attempted to uninstall/reinstall Premiere Elements 13 (with a free ccleaner run through between the uninstall
and reinstall to get rid of leftovers from incomplete installs reinstalls)?
c. Have you considered downloading and installing a tryout of a Premiere Elements version earlier than 13 to determine
if it is more supportive of the cinematic footage? In this regard, you could download and install the tryout of Premiere Elements 11 or 12
and test your cinematic footage in it.
for version 11
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
for version 12
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
In either case, you need to read and carry out the web site's "Note: Very Important Instructions" in order to avoid
Access Denied message.
Please let us know if any of the above works for you at all.
Thank you.
ATR
Add On...Were any of the Minecraft Forums of assistance in this matter?

Need help with installation of Photoshop Elements 13, Error message 6?

I tried installing on both a windows 7 and 8.1 computer. Both installs ended with error message 6, a failed install."this installer does not support installatiin on a 64 bit windows operating system. Please download the 64 bit version of Photoshop elements."
What should I do?

download the 64 bit version seems like a logical step.
if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Adobe Premiere elements 4 error

I keep receiving this error message any time I use the edge feather video effect on pictures which on in psd file in adobe premiere elements 4
http://i125.photobucket.com/albums/p64/sapphirecharmed/premiere_error.png
This problem just started early today. It was working fine yesterday.
My computer specs:
Custom made PC
Windows XP Home sp.2
2GB ram
cpu 3.0 GHZ
C:\ 240 GB D:\99.5 GB

Along those lines, has the Edge Feather Effect ever worked for you? Do all of the other Effects work fine. Do a short "test" Project, say one Clip from the Samples. Add every Effect, that you can think of, one at a time, and Render, then Play. Maybe more than one Effect acting up.
It could well be that that the .PMP file has become corrupted. If that is the case, a Repair Install could possibly find that, and fix it. I find Adobe's Repair Installs to be pretty good. Initially, they are slow, because they survey every module, plug-in and piece of the program, doing a checksum on it all. This is usually accurate, though I suppose the installer could miss something, and hence not repair it. Still, for me, they have cleaned up damaged files in the Adobe programs quite well. I'd always try this, before an uninstall/reinstall.
Corruption, or similar, can occur for many reasons. One could be using it, and have a system, or program crash. An update to almost anything can overwrite, or otherwise render an element useless. Gremlins in the computer can eat part of the code. [OK, that last one is a joke, but things that are totally unexplained, can cause it - we never know exactly what it was.] Sometimes, I think that the 1's & 0's just get tired of being who they are, and decide to swap places for a while...
Good luck,
Hunt

Adobe Premiere Elements 9, Error 400

Hello. I can no longer access the past projects I've created in Adobe Premiere Elements 9. I can no longer create new projects or otherwise use the program.
My adobe id login information works when logging into photoshop.com via a browser, but it does not work from the program itself. I get a message reading, "Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400."
I have followed instructions on how to update the Inspiration Browser. This includes uninstalling the existing Inspiration Browser. However, clicking on "download the update" takes me to a standard "problem loading page" tap within Firefox. I've tried pasting the URL (eib.assyst.net/PIB/AdobePhotoshopDotcomInspirationBrowser.html) into other browsers. I've tried allowing that site and photoshop.com in general as a trusted site within IE (Firefox is my primary browser). Still doesn't work.
My web connections are fine.
Adobe informed me during an online chat that my product is "very old" and no longer supported via chat. The box the program came in says 2010.
Any ideas? I've done some Googling and was not encouraged. Thanks.

mikenw253
At this time I think that talk of photoshop.com and Adobe Revel clouds the situation.
The problem of using the Adobe ID and Password still persists for me in Premiere Elements 7, 8.0/8.0.1, 9.0/9.0.1, and 10. But, the workaround of bypassing the Welcome Screen to get to editing and exporting continues to work.
In view of all this, I suspect that you have more problems than just the sign in.
This is what I would like you to do so that, at least, you can get into the program for editing and exporting even if you cannot use the Adobe ID and Password.
1. Delete the Adobe Premiere Elements Prefs file. The path to it is:
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9 Folder
and in the 9 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 9 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see that path.
if that does nothing to help...then
2. Next, go to Administrative Tools/Services/FLEXnet Licensing Service and make sure that Startup Type = Automatic and Service Status = Started.
if that does nothing to help...then
3. If all of the above do not get you at least into the edit workspace, then do a complete and clean uninstall via the usual Control Panel way. Then run the program through ccleaner (regular and registry cleaning). Next reinstall Premiere Elements 9 and then the 9.0.1 Update.
http://www.piriform.com/ccleaner
Again I stress I am not expecting any of the above to impact the Adobe ID and Password issue which, at this time, I believe to an Adobe Server problem. But, I hoping that what I have suggested above will enable you to go about your video editing and export successfully until we can find out from Adobe what is happening on its side with those IDs and Passwords. Yours is not an isolated incident. I have the same problem with my Adobe ID and Password for versions 7, 8.0/8.0.1, 9.0/9.0.1, and 10.
If you have any questions about my latest comments, please do not hesitate to ask for clarification.
Unless the problem of the Adobe IDs and Passwords is not solved soon, I would suggest that the moderators place a notification of the situation in the forum's Announcement.
Thanks.
ATR
Add On...I do not want to distract from what needs to get done for the immediate, but, out of curiosity, did you have media stored on photoshop.com and are you eager to continue with Adobe Revel? You do not need either in order to do your Premiere Elements editing and exporting.

Premiere Elements 7 error message

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