Premiere Elements 7 freeze/restart

Question

hi
we just set up a new system:
mb: gigabyte ex58-ds4
cpu: intel core i7-920
ram: 4 gigs corsair
gpu: sapphire hd 4870, 512mb gddr5
hd: 2x750 samsung on intel on-board raid 0
os: vista 64-bit business
there's newest driver for each piece of hardware, including chipset drivers, sata-raid drivers and a bios update for the mainboard. we are using a sony HDR-SR11E and recorded some full HD content. adobe photoshop elements 7 works fine. premiere elements works fine, until all the footage is copied to the local hd on the desktop.
the system totally freezes only seconds after starting to work. the error can't be reproduced exactly, no matter what i do (drag'n'drop clips to the scene view, dragging in-out-indicators or rendering), the crashes keep coming up. the only similarity is that it only crashes when something's happening, while the program is idle it doesn't crash.
by totally freezing i mean there's no kind of response, even the hd noise stops (if there was any). sometimes the system simply resets itself.
anyone else with the same kind of problems? obviously, the program can't be used the way it works now.
thx elfi

Answer 1

well, i feel like since it's been almost 2 months it is time for a status report. here's what i did:
- i made contact with the adobe support
- i endured the 23 step program of http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404998
- i toiled myself through the hassle of trying different video formats
- i saw a bright light as .avi footage from my old DV-cam worked, and then got slapped in the face by simple jpegs freezing the program
- i anxiously waited for replies
- i sent several log-files to "them-who-must-not-be-named"
- i was told to use the one tool called "GSpot" to detect and eliminate codec conflicts
- i received no satisfaction by using GSpot
- i tried the application on a different 32 bit xp system without problems
- i was told, that now that the problem only occurs on 64 bit vista, i won't receive any help from the mighty support anymore, because it isn't certified for 64 bit vista
- i said: "the package claims that thee program supports vista, this includes 64 bit vista! why is there no technical support for me now?"
- they replied: "it is NOT true that vista 64 bit is not supported! PE7 just isn't CERTIFIED for 64 bit systems, thus us can give no more support as long as thou uses a 64 bit system!"
- i took the one product and threw it into the fires of mount doom
at least i'm about to. personally i think this is a total ripoff, now i have to downgrade to a 32 bit OS, which will require another 100 bucks for a new windows xp, or i switch to another tool, which requires relearning a new tool. and what if it is some incompatibility between the software and some hardware and not 64 bit related? i should pay microsoft to get support from adobe?
i'm very well aware that there can be problems with new hardware in combination with new software, but that they basically cut the support off and force me to deal with the problem by reinvesting into a downgrade is an outrage.
besides, there are quite a lot of posts on the internet from a lot of people having similar problems to mine, and yet adobe doesn't seem to release any kind of fix. from what i've heard they didn't do it for any of the older versions either.
this will definitely be my last "beta-test" for adobe, just because you are suddenly releasing programs for reasonable prices doesn't mean that they shouldn't be finished.
cboe for Elfriede