Premiere Elements 7: losing preferences randomly

Once in a while (every ten times starting PrEl I guess) Premiere is losing my preferences, window settings etc. ("do not show again" messages appear, preference options are set to default ...).
It happened when PrEl crashes, but only sometimes. Now it happened when I normally closed PrEl yesterday and opened it today.
It annoys me. I now did a backup of the user folder (c:\Documents and Settings\[username]\Application Data\Adobe\Premiere Elements\7.0), to restore it more faster. But what can be the reasons? (Couldn't find anything in the forum except for network drive/redirections problems: http://forums.adobe.com/message/2728602#2728602).
using Windows XP SP3
program and settings both on disk c:
PrEl starting with a user with restricted rights (installed with admin user)

8GB free disk space is wholly inadequate (you do mean disk space and not RAM?). You need a minimum of 30GB defragmented space to reliably create a PRE output. If your 8GB is 1/3rd of total space then your total hard-disk is only 24GB which suggests a pretty old PC. I think you must provide much more information about your PC and the video clips (see the last bullet following):
Some basics:
Install all Windows updates
Install latest version of QuickTime (v7.6.7 at time of writing)
Install most recent graphics and sound drivers from the manufacturers web sites
Run Disk Cleanup
Run Defragmenter (it will not have a noticeable effect on drive life).
Post back here with the necessary information described here: Got a Problem? How to Get Started
Cheers,
Neale
Insanity is hereditary, you get it from your children

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Premiere Elements stops playing timeline randomly

Hi,
since some days, Premiere Elements 10 stops randomly the replay of the timeline. Sometimes after 1 second, sometimes 20 seconds. And always on different positions ... between to cuts, at a transition, ... not reproducible.
I'm using PE10 for years with the same machine and the same MOV-Videos from my Canon cameras ... simple cutting, arranging, transitions, nothins spectecular.
My machine is a Window 8 64bit PC, i7 CPU and 8GB RAM with a GeForce 9500GT.
The only thing, I changed was the operating system from Windows 7 to Windows 8 some weeks ago.
Isn't PE10 not compatible with Windows 8? Or what can be the problem behind the random stopping of the replay?
Thanks
Konrad

Thank you Steve, for your fast response.
I don't think, its a mismatch between video and project settings, because:
a) I created new projects, imported the mov-files and where asked to adapt the project settings to match the video (awnsered to do it)
b) I tried many "old" PE10 projects that worked for months ... same result ... stopping replay after some seconds or less.
My camcorders are a Canon EOS 500D and a Canon S95 ... both not connected but imported the plain MOV-files into the PE project.
If I drop the videos into the timeline, there are no redlines above ... only if I apply transitions between to clips there is a small red line as long as the transition.
I also tried to pre-render the workspace by hitting ENTER (a thing I never had to do before) but this also doesn't help.

Premiere Elements 13 Losing Shake Stabliser rendering on start up

I am using Premiere Elements 13 and find that I lose Shake Stabiliser rendering on start up. All other rendering is fine (effects transitions etc.) I am using a PC with Win7 64bit i7 processor with 16gb Ram 509ssd disc and a 1Tb hard disc for video.
I have used Shake Stabiliser extensively in a 1 1/2 hour movie and now find that I am having to remove the shaky clips so that I don't have to rerender all the time on start up. This problem is making the Shake Stabiliser effect unusable. What can I do to fix this problem?
Thanks
AR

Alanrob
Thanks for the follow up.
You seem to have confirmed an old problem.
I did the following quick test. I found a video sample online that was supposed to come from your camera - it is described
AVCHD.mts 1920 x 1080 p 23.976. Only one I could find. Took it into Windows 7 64 bit Premiere Elements 13/13.1 project along with a wmv file...video
stabilized the AVCHD.mts but not the wmv...Timeline rendered both...save closed the project...reopened it to find the unrendered look for
only the AVCHD.mts. The wmv file still had its rendered look.
If you decide you need to render the unrendered looking content that was last seen rendered, you might want to consider
selective rendering of the Timeline content.
To do that, in the Edit area, you set the gray tabs of the Work Area Bar to span just the content for the Timeline rendering. And, then Timeline render
using the Timeline Menu/Render Work Area or the Render button above the Timeline. I prefer to hit Enter on the computer main keyboard.
The screenshot is from 12, but the principles are the same for 13.
No one has advanced the programming reason for this Timeline rendered content/save close reopen/unrendered Timeline content look.
It is further complicated by result based on type of content involved - psd, jpg, format of video.
Please let me know if you have further questions on this. If you have, I will comment on them later in the morning.
Thanks.
ATR

Premiere Elements 9 must quit due to atioglxx.dll

Hello forum,
Two years ago I bought a new PC consisting of:
System: Motherboard ASUS P5Q3
Intel[R] Core[TM2]Duo CPU
        E8500 @ 3.16 GHz
        Clockspeed 3.17 GHz
        RAM 3.3 Gb (4 Gb installed)
Windows XP 32 Home Edition Version 2002 SP3
Graphics card (see text):
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        ATI Radeon HD5770/PCI-E.2.1
        1 Gb GDDR5/128bit
        (review at http://www.tweaktown.com/reviews/3506/gigabyte_radeon_hd_5770_silent_cell_1gb_video_card/i ndex.html)
Problem:
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Appname: Adobe premiere elements.exe App.ver: 9.0.0.0
ModName: atioglxx.dll
ModVer: 6.14.10.9901
Offset: 00088e2e
And a failure report is generated with the choice to send it to Microsoft or not.
When I repeat the above mentioned procedure then I see every time the same Windows message within a second.
About one startup out of five to ten PRE9 startups is going wrong in this way. Seems a bit random to me.
If I rename atioglxx.dll into e.g. a_atioglxx.dll then no failure is generated!
It seems if PRE9 does not need this OPEN_GL file or it no longer recognize it as an OpenGL or it simply ignores it.
(atioglxx.dll is described in http://dll.paretologic.com/detail.php/atioglxx)
In the original configuration the PC was equipped with the graphic card ASUS EAH3650 PCI-E 2.0 with the Radeon HD3600 serie.
With this card, PRE9 reacted exactly the same way as described above.
That was the inducement to look for another graphic card.
After an advice (newer chipset, newer/other drivers) of a computercompany I have purchased this Gigabyte GV-RV577SL-1GD a two days ago.
This card needs a external supplyconnection (6-pin plug). The power supply is provided with such a cable and is connected to the card.
But it has not helped to avoid the crash of PRE9.
So it seems to be not the graphics card.
If I look on the AMD support site for the newest driver version for both cards,
Radeon HD3000 serie and the Radeon HD5000 serie, then I see that
the newest driver version is exactly the same for both cards.
I have installed this new version (Catalyst 11.3). It did not fix the issue.
The MoBo has also the newest driver.
I have done a try with a very small NVIDIA card. With this card there were no PRE9 crashes.
But a NVIDIA driver for this card has also not a atioglxx.dll from ATI.
I still prefer also for another reason to choose for this Gigabyte card. And I suppose that a AMD Radeon HDxxxx card also should work.
I am not involved in how a dll file is interacting with a graphic card or application.
So I can not say which component is causing the crash. Is it PRE9, is it the card, the driver
or a perhaps a timing problem anywhere?
The Adobe helpdesk was involved and has analysed e.g. the Windows DXDIAG and MSinfo32 but could not help me further.
Thank you in advance for your suggestions.

Thank you Bill and Nealeh,
Thank you for your help so far.
Meanwhile I have again installed Windows XP+updates+newest hardware drivers etc.
I also installed the update for Premiere Elements 9 to 9.01
I found also a newer driver for the video card and installed it (AMD version 11.4)
All these actions did not lead to the solution to avoid that Premiere Elements 9 (PRE9) crashes randomly.
With the Trial version of PRE9 the same result
By the way to quit PRE9 I used Alt+F4.
But accidentally I pressed Windows(Start)+F4.
This action causes that the Project Name menu pops up (not mentioned in the Help File of PRE9). In fact PRE9 returns one step back.
And that is more convenient than to start every time the program by clicking on the PRE9 icon for investigating this issue.
So I could immediately answer this "New Project" window by clicking on the OK button.
I do not give it an other name so I answer YES on the "Overwrite"question and PRE9 finalises the starting up procedure.
When PRE9 does not crash I use Alt+F4 to quit the program.
Then to try I used only F4 and I saw that it creates the same effect as Windows(Start)+F4.
So I could rapidly repeat between the "New Project" window and the moment that PRE9 has finished
the starting up procedure by only using F4 on the keyboard.
And it is still the case that when PRE9 is crashing for the first time after having switched on or rebooted the computer , then PRE9 freezes for about 7 ...10 seconds before it crashes. But eventually next crashes happen immediately.
Besides from my experiences somebody else for me have tested this issue on a HPMEDIACENTERPC with Windows XP SP3 etc. and with a video card with the Radeon HD 3600.
And he experienced exactly the same crash with PRE9. Also a conflict with atioglxx.dll.
But he scored a succes by deleting all ATI files, but only installing the displaydriver and not the Catalyst.
So if that helps is it worth to put this issue to AMD for further investigation?
And is it known to you that F4 is causing to open the "Project"window in PRE9?
Thanks a lot for your reaction.
Kees

Premiere Elements 12 crashing in Windows 7

After starting Premiere Elements 12, it crashes randomly. No error code, no BSOD. Just a message from Windows saying that the program has stopped working. The program says it is up to date, and I've updated everything from Windows to Java to Flash and all my drivers. This happens every few minutes, and there doesn't seem to be any specific action that causes it.
Windows 7 Home Premium SP1, build 7601
Intel i5-3570k on ASRock Z77 Extreme 4 board
16GB ram
2x NVidia GTS 450 in SLI using dual monitors.

Safireranger
Thanks for the follow up with the good and not so good news about the computer monitors involvement in your Premiere Elements 12 Windows issue.
Did you find that either of the monitors could be used by itself, but just not the two together in the dual monitor set up?
If either one, then I would suspect that you need to find out if your video card will support dual monitor set up. And, then there is the question, "Did you have SLI in affect with the single monitor set up?"
The answer may not be in single monitor vs dual monitor but rather in your video card support and/or setup.
Taking Premiere Elements 12 out of the equation, it might be interesting to learn what NVIDIA Support Group has to say about
2x NVidia GTS 450 in SLI using dual monitors.
We will be looking forward to your results.
Thanks again for looking into the troubleshooting suggestions made.
ATR

I am receiving the following error when launching Adobe Premiere Elements 13

I am receiving the following error when launching Adobe Premiere Elements 13: Premiere Elements Debug Event Preferences.cpp-353 . I am running this on a Win 7 64 bit device on a Windows domain. The user is not a network/local administrator. Any ideas?

RogerCHS
Are you running the program from a Domain or Local Administrative type User Account? Apparently not Local Administrative by your description in the introduction?
Last time we had this type of issue, the user was coming from a Domain type of account. The issue remains in that thread unresolved although there was some intervention
by Adobe Staff.
https://forums.adobe.com/thread/1638947?start=0&tstart=0
Is yours a separate matter or are you related to the user in the other thread?
Please review and consider, supply more details, and then we can decide what next.
Thank you.
ATR

Premiere Elements 12 crash on MacbookPro

My Premiere Elements 12 keeps crashing randomly while I try to use it.
I am using a MacbookPro with Yosemite software.
Is there some sort of plugin I have to install like I had to with Photoshop Elements 12?

photo_help
Have you updated Premiere Elements 12 to the 12.1 Update using an opened project's Help Menu/Update
or whatever the Mac counterpart is for that.
I am strictly an Elements Windows user.
Have you tried to install the Premiere Elements 12.1 Update? If so, have you run into problems doing that? If so, please
see
http://helpx.adobe.com/photoshop-elements/kb/elements-12-1-update-error.html
Please review and consider, and then let us know if any of the above targets your question.
We can also take an in depth look at your Timeline content and project setup to determine if any of your crashes are
related to them. Lots to explore, but first the 12.1 Update.
Thank you.
ATR

ADOBE PREMIERE ELEMENTS 7.0: CLONE STAMP RANDOMLY STOPPED WORKING A WEEK AGO.

I HAVE THE SAME PROBLEM AS HERE: http://forums.adobe.com/message/2211084
It would mean A LOT TO ME IF anyone HELPED ME. I HAVE THIS SAME EXACT PROBLEM RIGHT NOW AS THAT LINK, EXCEPT MINE IS ONLY THE CLONE STAMP.
I use a Windows Vista and use Adobe Premiere Elements 7.0 on it.
I have the same exact problem now, the clone stamp randomly stopped working, a week ago. I tried resetting, doing everything else you can think
of and its just not working. Now I also tried doing that trick on that link that helped that person, but since I have a windows vista I am so lost and
don't know how to get to those settings or where to go. Anyone know anything about how to help fix mine, please reply to me. It would mean so much
to me. What also makes me sad is that I misplaced my cd-rom to uninstall and re-install, thats why I want to get through this naturally and try to fix it without re-installing it and stuff. Please help me.

I read the other post. I wasn't sure from your post if you were able to reset the preference files or not. (I wasn't sure if you ever got the reset dialog.)
Reset application preference files: When you click the Editor launch icon, press and hold in the ctrl + shift + alt keys. Do not release these three keys. A dialog box will come up saying something like "Delete Photoshop Elements settings file?" After this dialog comes up, you can release those three keys. Click OK to accept.
See if that works.
If the above, did not work...
Did you just install a program right before this started happening? If so, that program might be "stealing" the alt key. See this article:
http://kb2.adobe.com/cps/328/328718.html

How do I correct random audio pops in Premiere Elements 13?

Please help me with this audio issue! I hear occasional pops (skipped words, not smooth narration) in my edit. I shot the footage with a Rode video mic, but have not had this problem with this microphone before, and furthermore the pops appear not on the same marks every time, so it is not embedded in the original footage and therefore I conclude that the original audio quality is fine. At first I thought it was a yet-to-render issue, but after rendering it (while editing), and ALSO after publishing it to my computer to watch a version there, I still here random pops. Once I published it to my computer, the pops were stuck to specific points in the edit, but this is not so when I watch my edit in Elements, the pops are always in different places, and often will not be there when I roll back to try to immediately listen again for a just-heard pop.
Can anyone help with this? How can I smooth out my audio?

Hi Steve,
Thanks for getting back
I used a Samsung SMX-F40BP/XEU "Handycam" recording from the the image projected on to a screen. This produced mp4 video files on an SD Card, H.264/AVC Format with AAC Audio
I then dragged and dropped the raw video files on to the PC hard drive, and added the folder to the Adobe Organizer.
When creating the projects I
1) Create a a New Project PAL Standard DV 48KHz to match the 4:3 aspect ratio of the original film
2) Drag the video/clip I intend to work with from the organizer window in to the work are of Adobe Premiere Elements 11.
When I was originally doing this yesterday for the first 15 clips, when added to the timeline, the video clips appeared as 1 contiguous clip as in the first image i posted.
When i went to work today I noticed that when i dragged a clip from the organiser to the work area, the video took longer to appear on the timeline, I could see the progress as it was added, with lines appearing where scenes/splits are being automatically added as in the second image I posted.
I noticed first thing that the clips were appearing in the organiser window with different icons, and in some cases I could expand the clips to see all scenes that had apparently been generated automatically. All clips in the orgnaiser now appear with the same icon, and are all expandable.
If i now create a new project and use one of the original clips that originally appeared as 1 contiguous clip on the timeline, it is now split automatically, as with the later clips.

Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347

When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
Any help is much appreciated

James Neston
Since your duplicate thread has been closed and all replies directed to this one, I wanted to make sure that you did not miss my message going between threads.
The following is a copy/paste of what I wrote in your now closed thread:
James Neston
Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
I have seen the error that you present appear often, but I have not seen an agreed on the resolution, if a resolution at all.
What I would do first is to update your Premiere Elements 12 to 12.1. See the opened project's Help Menu/Updates. If the problem persists after the update to 12.1, then let us look at the Scratch Disk set up and situation.
When you go to Expert workspace, Edit Menu/Preferences/Scratch Disks, where are all the categories directed to on the computer hard drive and how much free space is at the location(s)?
Did you install Premiere Elements 12 to its default location or other. If other, where?
There are a lot of Troubleshooting avenues to go down (some old, some new, some questionable), but let us start with the above and then decide what next.
But before all that, please respond to the questions already asked you by SG.
Thanks.
ATR

Premiere Elements 12 error: ..\..\Src\Core\Preferences.cpp-347

When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, I have also made sure that my quicktime player is up to date and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
Any help is much appreciated

James Neston
Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
I have seen the error that you present appear often, but I have not seen an agreed on the resolution, if a resolution at all.
What I would do first is to update your Premiere Elements 12 to 12.1. See the opened project's Help Menu/Updates. If the problem persists after the update to 12.1, then let us look at the Scratch Disk set up and situation.
When you go to Expert workspace, Edit Menu/Preferences/Scratch Disks, where are all the categories directed to on the computer hard drive and how much free space is at the location(s)?
Did you install Premiere Elements 12 to its default location or other. If other, where?
There are a lot of Troubleshooting avenues to go down (some old, some new, some questionable), but let us start with the above and then decide what next.
But before all that, please respond to the questions already asked you by SG.
Thanks.
ATR

Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338] (while launching video editor)

Getting an error while launching Video Editor (either New project or Existing project). However i can launch "Organizer" with no issue.
windows 7 -64bit Core i7
Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338]
then
-Runtime Error! Program C:\Program Files|A... This application has requested the Runtime to terminate it in an unusual way. Please contact the applications suport team for more information.
then
-Adobe Premiere Elements 11 has stopped working A problem caused the program to stop working correctly, please close the program.

School Board
Thanks for the replies.
I was almost sure the uninstall, ccleaner, reinstall would resolve the problem. But, onward....
Are you working from a school or company network or from an individual home computer?
From your ID and some comments, I think school network.
I suspect the issue is more than resetting the preferences, but let us give that a try to rule it out (or in).
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then
you delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working
with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
Is the Owner designation in the above path named correctly?
Also, look at disabling the SLCache Folder if you find one as described for 12 in the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
To be continued....
ATR

Premiere elements has encountered an error (preferences.cpp-353)

Hi guys, trying to get Adobe premiere elements working on a windows domain, will only run for local administrator, logged onto machine locally, not even a full domain administrator.
Any ideas?
Any help would be very very appreciated.

Hi ATR,
I really appreciate you taking the time to reply, sorry for the lack of info in my previous message was pulling hairs out when i wrote that!! I really do appreciate any help you could give with this at all.
Here are the answers to those questions.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
     It is the latest version of Premiere Elements 13, we are trying to get it to install on Win 7 32bit.
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As
Administrator to the program's desktop icon?
     They are domain based machines, if you log on as local administrator on the machine the software will run, but if you log on as a domain user or even full domain admin it still doesn't load properly we get the error "Premiere Elements has encountered an error. [..\..\Src\Core\Preferences.cpp -353]
3. Is this a "it worked before but not now" or "it never worked before" issue?
     It is new software we have never ran on our network before.
4. Have you deleted the Adobe Premiere Elements Prefs file or the whole Folder in which it exists?
     I did a search of the entire C drive of the machines for the preferences file and couldn't find it to try deleting it.
5. Do you have the latest version of QuickTime installed on the computer with Premiere Elements?
     Yes i have tried installing the new version of quicktime on the machines, even though the version we already had installed met the recommendations.
6. Does the problem exist with or without the antivirus and firewall(s) disabled?
     Firewall is disabled across the domain, i've tried disabling the AV and it didn't make any difference.
7. Are you using the program with a mouse or one of those pen and tablet devices?
     Just a normal mouse and keyboard.

Premiere Elements has encountered an error (Preferences.cpp-347)

Hi all
System: Windows 7 x64, Adobe Premier Elements 12.0
We are getting the following error when attempting to start a new project under one specific user.
Premiere Elements has encountered an error [..\..\Src\Core\Preferences.cpp-347]
I have read in other threads network installations can cause this.
This is a network installations and we do redirect my documents to a network drive.
I have tested this under Administrator and test accounts where my documents were not redirected and it started a new project fine.
Other threads have mentioned that there is a possible fix and to contact customer support. I have tried to do this by logging in to this Adobe account but the only option was to Ask the Community.
Has anybody been provided with the solution to this?
I have tried the following but to no avail:
-deleting the preferences file
-deleting the 12.0 folder
-adding access rights of the user to all adobe premiere related folders
-looking through the registry for elements related entries and looking for related paths
Thanks in advance

I have searched the net for trying to find a solution but cant find any. Im sure Adobe must find a solution to this problem.

Both elements 12 and premiere elements 12 crash and close when I click on edit - preferences - general

Elements 12 organizer crashes and say it has to close when I click on edit, preferences, general. Also, the text displayed on the organizer screen (such as the menu bar and the folder list in the sidebar) are so tiny I almost need a magnifying glass to read the words. How can I enlarge the font of the text? What do I need to do to resolve the oraganizer crashing and closing problem?

Donald
The Premiere Elements 12 Help PDF
http://help.adobe.com/archive/en/premiere-elements/12/premiere-elements_reference.pdf
You cannot import Premiere Elements Windows project files (prel) into a Mac version and vice versa. That I am sure on.
Files with the Mac preferred .mov and .mp4 should be expected to import.
The rest that you mention are probably under the should import but may need conversion, like mpg to mov.
But you need to make the distinction between files that will not import because of file properties versus how you
are importing the files into the project. What happens if you transfer some copies of your media stored to the external drive
to wherever one saves video to in Mac and then try to import the media into the project from there.
More later.
ATR

Premiere Elements 7: losing preferences randomly

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