Premiere Elements 8.0 Error!!- Help!

When I attempt to open Adobe Premiere Elements 8.0 I just get a blank screen. When I open a specific project from my saved files, an error message appears stating, "A serious error has occured and Elements needs to shut down". I have not changed anything on my computer since or before this happened. It is completely out of the blue that this is happening. Any ideas or solutions? Any help is much appreciated!

Salvatij16
After you work through the suggestions of kglad, please look at
a. Flushing the preferences...
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
8.0 Folder
and in the 8.0 Folder is the Adobe Premiere Elements Prefs Folder that you delete. If that deletion does not work, then delete the whole 8.0 Folder in which it exists.
Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the complete path.
Also, check your Scratch Disk to assure that they are directed to location with enough free space to accept them. Look for pile ups of preview files as well as conformed video and audio files.
And, it goes without saying, make sure that you are running with Background Rendering and AutoAnalzyer Options turned Off, if and when you can back into a project. (More on that later after you have checked out the prior suggestions.)
Thanks.
ATR

Similar Messages

Help uninstalling Adobe Premiere Elements 1.0 Error 1402.???

have my movie done ready to burn dvd
have had premiere elements 1.0 for 4 years
on my dell E1705 windows xp media edition 2005
computer has recently had some problem... freezes up
that was triggered in the DVD burning process
so i uninstalled and then reinstalled premiere 1.0 from the original discs
and when i went to open the program would get
a message that the registration is invalid and to uninstall the program
so when i went to uninstall the program it runs through the process
and when it gets to the part where it starts to remove registry values
i get a message window pop up that says:
Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\...\DefaultPreset.
Verify you have sufficient access to that key or contact your support personnel...
Adobe doesnt support this software anymore
as i was told by their tech people
so i downloaded a free trial version of adobe premiere elements 8.0
and it crashes when i try to open it
ive been told by adobe tech that this is because
i need to uninstall APE 1.0
duh!!!
can you say catch 22
any body got a clue ?
thank you for taking the time to read this
310 869-2454
blessings and light
dae

One thing that can be done to clean Registry values is to run a Registry cleaner, like CCleaner. I would strongly suggest that you first manually create a System Restore Point, and then take advantage of CCleaner's offer to create a Registry backup, just in case. Run it several times to clean out all vestiges of PrE 1.0.
Also, getting back to the problems with PrE 1.0 and burning, please list the full specs. on your system. It is likely that what caused the burns to fail in the earlier version will still be there, and cause problems with PrE 8 too. Pay special attention to your I/O sub-system, i.e. your HDD's, their size, speed, amount of defragmented free space, controller type and how they are allocated.
Good luck,
Hunt
PS - are you running as Administrator? You should be.
Also, when you go to install, make sure that all AV, pop-up blocking and spysweeping software is turned OFF, along with all Windows firewalls, etc.

Adobe premiere elements 10 install error on mac

I have tried to install the Premiere elements 10 on mac and fails every time with the following error
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed
I have downloaded and installed the Adobe support Advisor and it reported the following ,.
Trying to select the link in the report above takes me to the following ..
http://helpx.adobe.com/creative-suite/kb/installation-error-dw050-dw020-cs5.html
Which reports an error in a Windows environment ? and advices we ignore this error. However the installation does not go any further.. it quits and does not ask for the other disks to be installed.
Its been several times I have already tried to install and in between every install a restart of my mac pro
Any help would be appreciated.
Thanks
Murali Vallath

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Premiere Elements slide show error mesage

After preparing a slide show I went to "Share" and checked "Burn Video DVD/Blue ray. When Premiere Elements loaded and went to download my project file I received an error message as follows "This type of fie is not supported, or the codec is not installed".
I cannot create the slide show on a dvd.

rickyrun
I had been working on the Premiere Elements 13 Windows tryout, trying to cover as much as possible. The tryout has expired. I should have the purchased version by the end of the week.
Elements Organizer 13 is a "new breed" of Elements Organizer along with it "Slideshow".
You say that you have created your slideshow (presumed with one of its 5 themes) and saved it as an Elements Organizer 13 Slides Show Project.
From that point on, this is my take on this which I will confirm again later in the week when I have the purchased version...
a. The Slide Show Project is a creation of the Elements Organizer 13 and remains in the catalog, available for re-edit (limited).
b. The only way out of the Elements Organizer 13 for this created slideshow is Export to yield an AVCHD.mp4 file either 720p30 or 1080p30 which
is saved to the computer hard drive.
c. It is those AVCHD.mp4 files that can be imported into a Premiere Elements project with Premiere Elements' Add Media/Files and Folders/Project Assets.
d. I do not recall there being a viable opportunity to use the Slide Show Project thumbnail in the Elements Organizer 13 workspace for a Share/Burn Video DVD or Blu-ray.
Elements Organizer Help | Create slideshows
More later.
ATR

I've never used adobe premiere elements and really need help!

Device: High Definition Audio Device
Errorcode: FFA-8-000D [8004015]
Info
Playback failed.
The audio system does not seem to respond.
Maybe card does not support full duplex mode.
This is what has been showing up every time it try to use my premiere elements....I've gone into the prefrences and unclicked full duplex. but it still shows that. If i could get help that would be great! i'm making a movie for a class and its due may 5th so if i can get the help soon that be even better!! thanx!!!

After taking Paul's advice, you might want to go to Control Panel>System>Hardware>Device Manager, and open it up. Go to Sound, video and game controllers (might be called something similar in Vista). Look for your Realtek High Definition Audio and Dbl-click on it. Open up and check everything there.Make sure you have no errors.
Next, go to Edit>Preferences>Audio Hardware and look at ASIO Settings. Check that your Realtek HD Audio output is checked for both Ports (Input & Output).
With Paul's suggestion, and making sure that the Realtek is selected, you *should* not get that error.
If you do, please post back.
I would also recommend Steve Grisetti's two books on Premiere Elements. The first is designated for PE2, but very much of it still applies to later versions. His new book is focused on PE7, but contains a lot of great info on video editing in general (as does the first book).
There is also a forum/site Muvipix, that is dedicated to helping people use aspects of video, audio and still. It also has a lot of great tutorials, plus a lot of Assets, like Menus, and stock footage. Much of that is free and available, and all is accessible with a subscription.
Good luck,
Hunt

Premiere Elements 9 - Configuration Error 16

Hi,
I’m trying to get Premiere Elements 9 working in a network environment by doing local installs on 40 computers. It installs OK and runs fine for the first few days then comes up with the following error message.
“Configuration Error
Please uninstall and reinstall the Product.
If the Problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16”
I’ve tried reinstalling the Premiere Elements 9 again it works fine for a few days before this error message is shown again.
Nothing is changing in this time on the network and no new software is being installed. We are running Windows XP SP3.
Regards
Kenny

I agree with Steve. We see several networked environment questions a year. Most are in academic computer lab situations. In many of those cases, Adobe T/S has been able to get things working. The "fixes" often come down to having certain elements local, and some in the networked environments. As the network layouts differ greatly, as well as permissions, each instance is unique, so what works for a school in Omaha, might not work for a school in Madison. T/S, however, has been pretty good at helping. The "first responders" are often reading from a limited script, so escalating to a supervisor will usually get someone who knows the program, and can likely help you.
Good luck,
Hunt

Trying to install Photoshop premiere elements 12. Error:1

Trying to install Photoshop Premiere Elements 12. Get the following error.
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 1
http://www.adobe.com/support/
Have tried uninstalling and reinstalling, even tried using Revo-uninstaller to clear away the software to no avail.
Any help?

I don't know what kind of system info you mean? I am new at this. But I have a new computer and tried reinstalling adobe photoshop elements 12 & adobe premiere elements 12 and now both are not working.
The message says Configuration error and the error code is:- Error:1
It worked fine on old PC.
After Clicking ok another message now comes up saying:
A required application library failed to load and the product cannot continue. Please reinstall the application.
Which i have done.

THREE TIMES I HAVE DONE CHAT AND THREE BLOGS AND NOTHING. i cant load premiere elements 13 editor please help!!

I am at the end of my tether here. This is absolutely ridiculous! How do you get to speak to Adobe? Three times I have gone to chat and nothing has been done and they keep referring me back to the forum!! Or to look at the list of options
One guy didnt even know what the organizer is? He sent me to a page for errors. I am not getting any errors
This is a forum which I appreciate is for people with problems but when I try chat I get cut off as nobody seems to know what to do?
My story (again) is that I can load my new premiere elements 13 and add photos and videos into the library however when I tick the videos I want to build the video I get asked to sign in, which I do and then click agreed to the licenceing agreeemnet and then thats it. No load of the Editor so basically I can only get into the organizer
I have Photoshop Elemenst 12 and a trial of 13
Is this a difficult enquiry? Why can nobody from Adovbe help?
They make a stromng case abouyt their support but I have had literally none
Please can someone help me?

Pradeep: Hello! Welcome to Adobe Customer Service.
Pradeep: Hi Jilly .
Jilly Lowe: Good afternoon could you help me with my issue please?
Pradeep: I understand you are unable to use the software let me check and help you with this .
Pradeep: May I ask the serial number please ?
Jilly Lowe: I have bought Premiere Elements 13 and I can load my photos into the organizer but when I come to trying to loasd into the editor it asks me to sign in and thats it
Jilly Lowe: [removed]
info: Your chat transcript will be sent to [removed] at the end of your chat.
Jilly Lowe: Please dont transfer me to someone else or refer me to a forum. Your website says that you can support me so i need support
Jilly Lowe: My last two ref numbers were 0214526540 and 0214526659
Jilly Lowe: These were the rerf numbers of my chat calls
Pradeep: Thank you for confirming .
Jilly Lowe: info: You are now chatting with Biswaranjan. Biswaranjan: Hello! Welcome to Adobe Customer Service. Biswaranjan: Hi Jilly. Biswaranjan: How are you doing? Jilly Lowe: Good morning I hope you can helo me Jilly Lowe: I have had Premier elements 13 as a xmas gift and I am unable to open my Edito Biswaranjan: I understand you are unable to work with the software. Biswaranjan: I will try my best to help you with this issue. Jilly Lowe: I can get into the organizer but not the Editor? Jilly Lowe: Thanks Biswaranjan: May I know the serial number of the software? Jilly Lowe: [removed] Biswaranjan: Thank you for the serial number. Jilly Lowe: It was bought from Amazon Biswaranjan: May I place you on hold for a couple of minutes while I check that for you? Jilly Lowe: No problems thank you info: Your chat transcript will be sent to [removed] at the end of your chat. Biswaranjan: You are welcome. Biswaranjan: Thank you for your patience. Biswaranjan: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself. Jilly Lowe: Thank you for looking for me Jilly Lowe: Ok info: Please wait while I transfer the chat to the appropriate group.
Jilly Lowe: That was the last call
Pradeep: I see that you are facing a technical issue and we are from customer service team we do not have much information about this technical issue you have to refer forums .
Pradeep: I will provide you with the forums link you can post your query in forums to get the issue fixed .
Jilly Lowe: On the forum I got an email saying This is an open forum... not Adobe support... Adobe is not going to contact you from a message here Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
Pradeep: Click here to view the link
Jilly Lowe: Which I have done three times now and nobody can help. I hope you can
Jilly Lowe: Not you as well! I dont want to go to a forum! I need help NOW
Pradeep: Okay, In that case please allow me 2 minutes I will check with our relevant team.
Jilly Lowe: Please come back to me with help. This is Adobe issue and everybody wants to send me to a forum where these people have nothing to do with Adobe. They are people having problems themselves
Jilly Lowe: This is disgraceful that I have no way of contacting anyone that can help. I have a feeling that you are going to do the same thing and fob me off or cut me off just like the other two have
Jilly Lowe: I hope that I am wrong and even if you cant help me someone else cam
Pradeep: Thank you for staying online .
Jilly Lowe: Im not rude just frustrated with the service and not being able to use the product that I have
Pradeep: I did check with our relevant team its a technical issue I will go ahead and transfer the chat to our relevant team they will check and help you with this .
Jilly Lowe: You are now going to contact a technical team who are not technical and dont even know what an organizer is
Jilly Lowe: Here we go
Jilly Lowe: Well if it is a technical issue then hopefully your "technical" team can help?
Pradeep: No I have checked with the correct team who will support for premiere elements issue so I will transfer the chat to them .
Pradeep: Shall I transfer the chat ?
Jilly Lowe: Definatley
Pradeep: Okay .
info: Please wait

Why are programs released with so many bugs? Photoshop & Premiere Elements 12 installation errors

Microsoft windows 8 was buggy, but win 8.1 has even more program bugs. I cannot install either Adobe Photoshop Elements 12 or Adobe Premiere Elements 12. I get various errors - eg invalid serial number (when it isn't), general unspecified installation errors, roll back problems, 9 times I've uninstalled and reinstalled and rebooted. The Adobe Trouble-shooter does not help eg delete the swf file etc.
Why do you release programs with so many bugs?
How can I get my money back?
But Adobe Photoshop Elements 11 used to work fine...
Adobe is not the only company with Windows 8 problems....

A few days ago I bought the Photoshop elements 12 and with the help of the customer service chat I finally register and received the serial number, but accidentally closed the chat before obtain the link to download it. I 've tried in different ways with not results. Can anyone please help me to download and setup the software that I purchased? I'm new around here and have found it very difficult this new system, I think it was better when the program was purchased on disk and only the installation steps were followed, Sorry my insistence but took a few days on this and start to get frustrated by not receiving any response from the customer service and finally referred me to this forum. Should I return the prepaid card to the store?. Please help.

PREMIERE ELEMENTS VIDEO CAPTURE ERROR

I get this error when I am trying to capture video from my dv camera.
Premiere Elements has encountered an error.
[..\..\Src\TImecode.cpp-1014]
It seems to know I have a camera plugged in, but has a yellow yield sign with an exclamation point on the camera when the capture window comes up.

CKENN19
It has been a several days since we visited this thread. Got detoured and then lost track of the thread in the fast moving thread traffic here.
From all that has been written in this thread and in spite the different numbers of computers involved, I am wondering if computer optimization may be the order of the day rather than focusing on making the DV data capture firewire work in Premiere Elements 12 on one of your computers, specifically Windows 7 64 bit.
Have you focused on one of your computers and optimized - maybe a free ccleaner run through, clearing away pile ups of preview files, conformed audio files, conformed video files? Checking out where the Scratch Disks are directed and how much free space was there. (The save location for Captured Video and Captured Audio is included in the Scratch Disks listings (See Edit Menu/Preferences/Scratch Disks.)
Not sure if I asked already, so I will ask anyway...can you do your DV data capture firewire in Movie Maker 2012 (same firewire cable)?
Did you ever get your Mom's computer to recognize your miniDV camcorder?
You have been working with Premiere Elements 12. Have you been working with the 12.1 Update (See opened project's Help Menu/Update.)
Moving to Premiere Elements 13 is not going to help on this one since DV and HDV data capture firewire have been removed from Premiere Elements 13. A workaround is offered, but....
http://helpx.adobe.com/premiere-elements/kb/removed-features-formats-elements.html
For troubleshooting purposes only, you could download and install the free 30 day tryout of Premiere Elements 11 from the following web site and determine how your DV data capture firewire works in that
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
You cannot buy that download, but you can try it.
Just some thoughts if the issues are not yet resolved.
ATR

Adobe Premiere Elements 11 Effects Problem - HELP

I use Adobe Premiere Elements 11, and when I use effects the footage ends up speeding up, repeating itself, and just not staying the same as it originally was. Does this have to do with what type of footage it is. I am using screen-captures that I got when using Bandicam. If anyone could help me with this problem, it would be greatly appriciated, thanks.

Gamerwalk,
One option would be to convert your odd AVI-MPEG file to DV-AVI, which is what PrE loves most. This FAQ Entry will give you some tips on doing that: http://forums.adobe.com/thread/415317?tstart=0
I use an older file conversion program, DigitalMedia Converter 2.7, but it is NOT freeware. Also, Deskshare, the publisher, has released newer versions.
Good luck,
Hunt

Adobe Premiere Elements 11 Uploading Problem - HELP

I recorded some footage with Bandicam, then editted it, using a lot of clipping and cropping of the footage to give it a widescreen look. When I uploading it, I choose the setting of "High Definition Video for YouTube". When it finally uploaded, it looked out of wack. Footage was shrunk down and the cropping was off. When I re-uploaded it under the setting of "Flash Video for YouTube" it came out perfectly, just not in high quality. What setting should I use this time?

The Tutorial Links Page http://forums.adobe.com/thread/1275830 may also help
Plus...
Premiere Elements FAQ List (2 pages of FAQ as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_faq?view=all
Premiere Elements TIPS List (6 pages of Tips as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_tips?view=all

Premiere Elements 11 gives error "encountered a problem installing shared technologies" and does not install.

I have Photoshop Elements 11 installed but Premiere Elements will not install due to the problem installing shared technologies. I would appreciate any suggestions as to how to fix the issue. I tried the installation several times.

205EdMLewis
On what computer operating system is your Premiere Elements 11 running on? For now I will assume Windows 7, 8, or 8.1 64 bit. Are you installing the program from
an installation disc or from installation files?
The Shared Technologies error is an old story that afflicts several versions of Premiere Elements on several different computer operating systems. My encounters with this error
have been using installation disc for the program involved.
There are numerous home remedies. The one that has been working for me lately and consistently has been the disabling of the OOBE Folder which is found
Local Disk C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder is the OOBE which you disable by changing the folder name from OOBE to OLDOOBE.
Please let us know if that worked for you.
Do not give up.
ATR

Moved Premiere Elements 10 project Error: "Project is not compatible with current version of Premiere Elements"

After moving an entire client folder from an external hard drive to an internal one, the client's video, created in adobe premiere elements 10, will no longer open in adobe premiere elements 10. It appears to be loading the project, and instead of completing, the following error message is displayed: "The project is not compatible with current version of Premiere Elements."
The same thing occurs when attempting to open the archive files.
New projects, and unmoved projects behave properly.
Moved projects receive this error.
I'm running Windows 7 Home Premium SP1 on a solid state drive (SSD) (c:/), where premiere elements is installed
My documents, including the project I need to work with are on my "storage" drive (HDD). it is (f:/)

txnoda
Archiving Aspects of this.....
First let clear the matter of the "archiving" as a life saver.... We do not appear to be on the same wave length.
a. I am talking about File Menu/Project Archiver with its Archive project and Copy project options. This feature is a safety net to save you when you
inadvertently disconnect source media from the project file. With the Archive option (Trimmed Folder result), you get saved to the computer hard drive (safe keeping) a copy of the project file plus copies of the media that were taken to the Timeline. With the Copy option (Copied Folder result), you get copy of the project files plus copies of much more.
b. Instead, you appear to be talking about "archiving" in the context of AutoSaves. AutoSaves are saved snapshots of the project at various phases of the edit. They suffer from the same shortcomings of the original project that has been disconnected from its source media.
When you import media into a project, all you get are copies of the originals in the project. But, those copies need to trace back to originals at the locations where they were when first imported into the project. Moving, renaming, deleting files/folders that went into the project after the project save close leads to some very time consuming messy situations.
What to do....
If you can, put everything back the way it was. If not.....
Let me emphasis some factors..
You wrote
After moving an entire client folder from an external hard drive to an internal one, the client's video, created in adobe premiere elements 10, will no longer open in adobe premiere elements 10. It appears to be loading the project, and instead of completing, the following error message is displayed: "The project is not compatible with current version of Premiere Elements."
Here you mention specifically "client's video". Later you detail with .mod files converted to .avi. What kind of .avi? If you have converted to AVCHD.avi or H.264.avi, they have been found not to be compatible with Premiere Elements. You should not be able to import them into any new or old project.
From what you described, I am envisioning
"Video" Folder
which contains 2 folders named
"Timestamped Folder" with .avi files
and
"DVD" Folder with the project file (project.prel)
The project file has many files generated automatically in the course of it workflow. Where do you have them going?
(See Premiere Elements 10 Edit Menu/Preferences/Scratch Discs). If you have the Scratch Discs directed
"Same As Project", then we would expect all those files to be going to the DVD Folder in the above scenario.
If we could open the project and get greeted with some "Where is the file.....?" messages, that might give us some hope.
But that is not the case.
Consequently from what you have said, I am suggesting that the path of least resistance is try to recreate the "before".
Please review and consider.
ATR
Add On...Not sure if it will assist in the matter, but the following is the link to Adobe's document related to troubleshooting
damaged projects.
Troubleshoot a damaged project file | Adobe Premiere Elements

Using PSE on Mac - when attempting to Edit a file system is saying need Premiere Elements to proceed. Help pls!!

Using PSE on Mac. When attempting to Edit a file system advises that requires Premiere Elements. Help!!!

Hi Cody
Sorry to hear about your difficulties.
It should be very uncommon for Pages to crash. I've been using it for years on a daily basis and it's only happened to me once except when I was trying to replicate a bug for someone.
Your experience might be a symptom of an underlying problem with your system. I recommend that you back all your stuff up now.
Whilst trying to isolate the issue, I recommend that you manually create frequent backups of your documents using the Finder after a successful save until you can trust it.
Next, use disk utility to do a repair permissions on your hard drive.
Also, after quitting Pages, try trashing your ~/Library/Preferences/com.apple.iWorks.Pages.plist file (back it up first if you want) and restarting Pages.
If this doesn't work, there are loads of troubleshooting tips here: http://www.thexlab.com/faqs/faqs.html. I also recommend that you read the tips on system maintenance.
In case you didn't already know this, Pages files are actually packages. Control-click on the icon and select Show Package Contents to see what's inside. You may be able to recover some text from the files in there. I don't believe there are any repair utilities. Nor is the file format available.
I hope this helps you.

Premiere Elements 8.0 Error!!- Help!

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