Premiere Elements 8 ALWAYS hitting internet...WHY???

I have installed Premiere Elements 8 on my home PC in order to help with training & troubleshooting at my work; as soon as this is done I am going to remove this program. At present I have satellite internet & I am limited to how much time/usage I have per 24 hours. I have noticed that Premiere Elements 8 is CONSTANTLY hitting the internet and sucking down my limited access! I have gone to the edit menu & disabled everything I could find on accessing the internet, but it is STILL doing it! What is so damn important that you folks at Adobe think this program needs to access your web site EVERY TIME it is run?! I don’t care about your updates, or sharing anything I may make with this program! So PLEASE tell me what must be turned off in this program to keep it from constantly accessing the network.

There is one thing I have found out. Premiere Ele. 8 has a build in feature that tells the program to contact Photoshop.com for some “mysterious” services! If I disable my nic card and run the program I get the following error:
“PhotoShop.com service are currently unavailable. Please try again later or check your network connections. Error 400.”
I have contacted Adobe concerning this nonsense and again in typical Adobe fashion they have not replied. Is it because they want this program to contact them and collect data on all users! That would explain the reason Adobe has REFUSED to reply to me request of turning this off!

Similar Messages

Installation of Adobe Premiere Elements 12 always fails

During the installation of my Adobe Premiere Elements 12, I always receive an error message (during the processing of linked components) which says:" During the installation an error has occured."
I have purchased Adobe Premiere Elements online and use the appropriate key provided by the retailer.
My Adobe Premiere Elements 10 works fine though but I would rather like to get my new program going.
I have tried all Adobe error correction proposels already but unfortunately in vain.
Any suggestions how to proceed?

Thanks for your fast reply. I have already solved the problem and everything works fine.
Von: kglad [email protected]
Gesendet: Donnerstag, 28. November 2013 15:48
An: Weblogger
Betreff: Installation of Adobe Premiere Elements 12 always fails
Re: Installation of Adobe Premiere Elements 12 always fails
created by kglad <http://forums.adobe.com/people/kglad> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/5882899#5882899

My computer has 16GB of memory, but premiere elements only reports 4GB. Why?

My computer has 16GB of memory, but premiere elements only reports 4GB. Why?

olsenj46
You have not given us enough information to help you.
What version of Premiere Elements are you using and on what computer operating system is it running?
For Premiere Elements to take full advantage of your computer resources it needs to be a version that runs as a 64 bit application in a 64 bit system. If you have Premiere Elements 10, 11, or 12 on Windows 7, 8, or 8.1 64 bit that will be the case. If you have Premiere Elements 11 or 12 on Mac 64 bit, that will be the case.
All others, Premiere Elements will be a 32 bit application running as 32 bit in a 32 bit computer operating system OR a 32 bit application running in the 32 bit compatibility mode of a 64 bit system. Key thought here is that, 32 bit system has maximum supported installed RAM = 4 GB and 3 GB or less of that are available.
Please fill in the necessary details so that we can go from generalizations to what you actually have.
Looking forward to your follow up.
Thanks.
ATR

Premiere Elements 12 trial opens then closes

Hello, I just downloaded the trial for Premiere Elements 12. When I first open the program and click new project, the program opens then a window pops up that says "Please Log-In with an Admin account to access Adobe Premiere Elements" I am the only user on the computer and always have been so I know I am using an Adminstrator account. As an alternative I tried opening the program as Administrator. This time when I click new project, the program opens, then just closes with no pop up.

aerosum
Just starting my day.
Recent posts have pointed to a 2 video card set up as being problematic for Premiere Elements 12. That is why I asked back in post 11 of the thread that you joined
c. What is the specific AMD Radeon Graphics Card that you have? In Device Manager/Display Adapters/, is it just that one card that you see named there? If you go to the Driver tab of the card, what is the driver version number and date?
Since your reply was
c. AMD Radeon HD 7600 M Series. Driver Date: 06-12-2013 Driver Version: 13.251.0.0
I took that to mean that your computer used just that one video card.
Moving forward,
1. Did you update the AMD driver that you had using the AMD utility that identifies the update that you need? If so, what is the date and version number for the driver that the AMD utility recommended? That AMD utility is described in a link that I posted for you in a prior post in this thread.
http://www.driversinstaller.com/amd.html
2. Have you attempted to disable the Intel card and determine if that is a viable solution?
But before you do anything else, in view of the message that you are receiving
The problem seems to be something else now. I updated the Graphics Driver and now when I start premier elements it says incompatible Graphics Driver found and shuts off
please delete the BadDrivers.txt file to determine if that has any impact on the situation. The path to the BadDrivers.txt file in Windows 7, 8, or 8.1 64 bit is
Local Disc C
Program Data
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the BadDrivers.txt file that you delete. After you open a Premiere Elements project, the program will generate a new BadDrivers.txt file with the problem hopefully gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the deletion of the BadDrivers.txt file is given in post 10 of this older thread.
http://forums.adobe.com/thread/732067
This BadDrivers.txt file deletion has been a lifesaver to many (with Premiere Elements 9 or later) who were hit by this display card error.
Please review and consider and then we can put it all together to determine what next.
Thanks.
ATR

Sorry, a serious error has occured that requires adobe premiere elements to shut down. we will attem

So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
sorry, a serious error has occured that requires adobe premiere elements to shut down.
Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
Some other info:
My computer runs on windows 7
Once again, the Premiere elements I'm using is 9
Please if you know what to do please help!

Yes Bill,
I too have been very errant in turning off the CA Vet Security system , it too causes problems .
Regards,
Bob

No video playback in Premiere Elements 10

Hi,
I've got something I can't solve here. I cannot playback any video in Elements 10 on win 8.1. It was originally a Canon .MOV recorded on a G12, and i could hear audio but see nothing. I then converted the file to a AVI, MP4, etc...and got nothing. So I went to my archive and loaded up some other files that had been working with the same program on Win7, nada. Then I tried various random videos, .flv etc.. Then tried to run videos previously created with this software.
I also tried Win7 compatibility mode, and run as Admin.
All of the above videos played fine in various video software.
Any ideas?
Thanks,

Candy
What is the video card/graphics card that is being used by the computer with your Premiere Elements 10? You may a Premiere Elements 10 user hit by the NVIDIA video card issue which requires a roll back of the driver version rather than assuring the you have the latest version of the driver installed. Please check out the following thread on that possibility.
http://forums.adobe.com/thread/1317675
By the way, flv files never have imported into Premiere Elements (any version). However, you can export a Premiere Elements Timeline to a .flv file.
Do you have the latest version of QuickTime installed on your Windows 7 (assumed 64 bit) computer?
We will be watching for your follow up with more details of your situation.
Thanks.
ATR

Adobe Premiere Elements 12 will launch and then vanish

Okay so just bought Adobe Premiere Elements 12. Loaded it up and went to run it. First time I ran it I get the Adobe Premiere Elements 12 Launch pad, you know where you select the Organizer or the video editor. I select video editor, it gives me a sub menu asking if I'm opening an existing Project or a new project. I select new project. the Video editor opens and I get a pop up windows stating "Please Log-in with an Admin account to access Adobe premiere Elements." I hit 'ok' and the video editor promptly vanishes leaving me at the launch pad which I close. I go to the short cut, right click on it and select "run as administrator." and I re-launch the program. Back to launch pad, select video editor, select new project. The video editor loads and appears to be working for about 3 seconds and then it vanishes. No error window, no crash report nothing. Just 'pop' it's gone.
Any idea what I can do about this? I'd really like to use the software I just bought.
Compute specs:
OS: Windows 7 Home Premium
-updated system drives yesterday
Prossessor: AMD Phenom 2 X6
8Gb ram
NVidia GeForce GTX 460 4GB card
-Drivers updated yesterday
Primary drive is a solid state 128gb
2 secondary SATA drives at 1TB each
Premiere Elements is loaded on the 1st of the 2 secondary drives.

Please confirm...
a. Are you running the program from a User Account with Administrative Privileges as well as the Run As Administrator from the right click of the program's desktop icon?
- I am running it from an admin level account.
b. Did you install the program to the default drive C location...you mention "Premiere Elements is loaded on the 1st of the 2 secondary drives", but is it the drive designated C?
- No. all I have on my primary drive (C:\) is windows, drivers and scratch disk. All my programs outside of windows are loaded on the drive designated J:\
c. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
- I did not before, but I just updated it before responding here. No effect.
d. Does your computer use just that NVIDIA video card/graphics care? Is there a second card displayed in Device Manager/Display Adapters?
- the NVIDA GeForce GTX 460 is my only video adapter.
e. Does the problem exist with and without antivirus and firewall(s) disabled?
- Yes. I shut off Kaspersky and tried running the program via the launch pad. no change.
You say that the crashes occur when you select Video and new project. What happens if you select Organizer instead? Still crash?
- If I go into Organizer the system seems to run fine. I loaded Organizer about 20 minutes ago and it's still up and running just fine. But in that same time span I've tried to launch premier elements several times. It still crashes after a few seconds.
New data though. Can't tell if it's from Premier, or something else. a couple minutes after the latest attempt to run Premiere Elements I found a new window with the header "CAHeadless Debug Event". The Window reads:
CAHeadless has encounter an error.
[..\..\Src\Sequence\Sequence.cpp-2233]
and then I have a button that reads "Continue".

CPU requirement for Premiere Elements 10?

Hi there,
Unfortunately, I think I know the answer to this already, but thought I'd toss this out there to see if anyone has gotten it to work.
On a Windows XP sp3 PC with a 1.86ghz Core2 6300 CPU with 2gb RAM, I'm unable to install Adobe Premiere Elements 10. When I run setup.exe I get "This installation package is not supported by this processor type. Contact your product vendor."
The system requirements for Premiere Elements 10 do list a 2ghz CPU with SSe2 support. The Core2 6300 does support SSe2, but runs at 1.86ghz not 2ghz.
Just haven't seen a program actually refuse to install based on CPU speed before. Guess I've been lucky. But can anyone confirm that the installer actually won't install on a slower processor speed. Not sure what else the error could be than this.
Thanks in advance,
Sir_timbit

I know about the min specs. The reason I'm asking if it really checks the CPU speed is I have a school that *is* running Premiere Elements 10 on the exact same hardware. Same CPU. The only difference is the new version I'm trying to install is the volume license version, part of the Adobe Digital School collection. The school that already has it running is using Premiere Elements 10 with either separate licenses or some other license setup. So it doesn't make sense why it worked but doesn't now.
Testing today. On my test PC, a Core 2 6300 XPsp3, the setup would start up OK using the non-VL installer, but fail when I tried to use the setup.exe from the new installer. As far as I know the program is the same, but I don't think I can do the XML customizations needed to do a silent installer on the non volume licensed version of Premiere Elements 10. In short, why does one version of PE 10 install but not the other?
Sir_Timbit

Trouble opening premiere elements 12

evry time i double click the application, it keeps on showing a message "unfortunately adobe premiere elements 12 has stopped working" why does this keep on happening? please explain this to me as simple as possible.

>explain this to me as simple as possible
I don't think there IS a simple answer... video editing is a complicated process, so you are going to have to provide more information before someone can help
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have a computer with dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below... (some for Premiere Pro, but the idea is the same)
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Premiere Elements 12.1 Constantly Connecting To The Internet When Running

Hi there!
I have an issue with Premiere Elements 12.1 constantly connecting to the Internet when running... it looks like it is either trying to connect to something or downloading something.
Premiere runs OK, but it is very slow: this is due to it trying to connect. (We've proved this by running the program without the Internet disabled... it sits at about 13,000K in memory... and works fine).
Anybody got any idea why it is connecting to the Internet in the first place and how we can stop it doing it.
We believe this issue started when we updated to v 12.1... but can't be sure!
We have tried uninstalling and re-installing it... same problem. We're virus checked till all night... nothing found (no root kits, nothing etc.)
We're running Win XP Service Pack 3, 32 bit... I know 'Windows XP is old etc. etc. etc.'. Yet it still works great and is nice and fast for us here.
Any advice/suggestions greatly received!
Thanks in advance,
GRBaker

Hi Steve,
Thanks a bunch for the post... we're certainly experiencing no other issues besides the 'downloading' issue on Premiere... various virus/spyware etc. scans have revealed nothing. There's nothing odd in the Startup or process list...
PC operates entirely as normal... no unusual performance lags/Internet disconnections etc. No issues with other software, so far, after installing Elements.
So we're currently leaving the program on to 'download' (or whatever it is doing), so it could be that it will eventually stop constantly accessing the Internet.
We are already in contact with Adobe and they are keeping pretty tight-lipped about what it might be doing... saying (so far) only that Photoshop Elements/Premiere 12 does connect to CloudFront to 'download fonts'... (they were also basically indicating they thought it was our PC/a faulty install until we mentioned we knew it was CloudFront it was trying to connect to...)
...if the applications need to download stuff, then all Adobe has to say is 'it's perfectly normal, just wait for it to complete' then we would not be worried! All it needs is a simple notice to say that 'some additional downloads are required': give us a progress bar or something... no problem!
I can't think why else it would be connecting to the Internet???? (Well, a couple do come to mind..!)
We did pay for the download version of the software (we don't have physical installation DVDs) from one of Adobe's Registered resellers, so maybe that has something to do with it.
I suspect you are 100% correct and that it isn't in fact a bug, bit simply some additional data/content that needs to download etc. If this is the case, then maybe it is related to our broadband speed (which can variable as we live in a rural location).
As you say, if it was a bug everybody would have it! There is that thread I mentioned above, but that's for a previous version of elements I think... to me, as the user experiencing the issue, it definitely looks like a bug as it's rendering the software unstable!
Most likely it's just our bad luck and there's something specific to my installation that's tripping the software and causing the issue. I suppose it depends how you define 'bug'... if it's a normal operation of the software that just happens to disagreeing with my system... than Adobe would say 'that's not a bug'... but I would say 'it's a bug as it causes this problem'. It simply a question of perspective!
Anyway, it's mystifying to me: the software runs GREAT, when it's not trying to access the Internet. It's weird. You certainly can't complain, for price, it really is excellent software!
Cheers,
GRB

Software activation Premiere elements: error 1: internet connection not recognized - error 2: failure: "Der eingegebene Antwortcode ist ungültig. Geben Sie ihn erneut ein." This I did for several times. I generated a new "Antwortcode", but the system gave

computer: Lenovo ideapad Z710
OS: Windows 8.1
program: Premiere Elements 12.1

Dear Mylenium,
my problem is:
Adobe programs do not recognize an established and working internect connection.
So I used the same computer to get with the given request code ("Anforderungscode") an answer code ("Antwortcode"). But Premiere Elements does not recognize this answer code and tells me, that this answer code is invalid ("ungültig"). So what should I do ?
Everytime I try to repeat this, I get the same request code and the same answer code. Should I wait until the 72h time limit is over to get than a new answer code ?
Anyway, why does Premiere Elements (like Photoshop Elements, too) does not recognize the established internet connection, but is able to recognize that there is for instance an update available ?
Thanks for help.
HTJ3BA

Why can't I validate Premiere Elements 12

Why can't I validate Premiere Elements 12 & Photoshop Elements 12 after successful serial number registrations? Both are legitimate programs. I reinstalled as trial versions so that I could key in my serial numbers with no luck ! I have 3 days left before programs stop working! I also chatted with an adobe rep with no help / resolution at all. He wanted to refer me to a technician who could help with my event viewer & have me pay for it! ... what a wise guy!! So far I received no help regarding my adobe programs! Please help!

Pinkcat
On what computer operating system are you trying to install Photoshop Elements 12 and Premiere Elements 12? For now I will assume Windows 7, 8, or 8.1 64 bit.
Did you purchase these programs from Adobe direct as online downloads? Are you trying to install them one at a time with antivirus and
firewall(s) disabled?
1. Go to Control Panel/Programs and confirm that these programs are not listed under installed program.
2. Make sure
a. anti-virus and firewall(s) are disabled
b. do a ccleaner run through (regular cleaner and registry cleaner parts)
CCleaner - Download
c. install Premiere Elements 12...if any problems, please look at
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Assure that you are running the program from a User Account with Administrative Privileges and with Run As Administrator applied (see right click of desktop icon)
Be sure to have QuickTime (latest version) installed on the computer with Premiere Elements 12.
Also, we might delete the Adobe Premiere Elements Prefs file or the whole 12.0 Folder in which it exists....but that is on hold for now.
Also, we might create a new User Account with Administrative Privileges and install and run program there....but that is on hold for now.
If you want to do your own looking at the Event Viewer - right click Computer listing, select Manage, Event Viewer, Windows Logs and Application under Windows Logs. Look for an error or warning that appears related to the time and date of your failure event.
Please review and consider.
We will be watching for your follow up.
Thank you.
ATR
Add On...Once Premiere Elements install is successful, then we will move on to Photoshop Elements.

Why does selecting "help" in Premiere Elements give me a http403 forbidden message?

Why does selecting "Help" in Elements Premiere 11" give me a 403 Forbidden message?

I have looked at hosts file.
If I understand your suggestion correctly, I have compared my hosts file entry with the link you provided:
http://1.bp.blogspot.com/-Zyw0c7iJGJs/Uz9A3uyRpMI/AAAAAAAABZo/6s9KihpCW0I/s1600/hostsfile. JPG
and they appear to be exactly the same.
[PS: Could an issue here be that my version of PE (11) is not the latest version (13)? (Or should using PE11 still permit use of the "Help" feature, without a "403 error" ?)]
From: A.T. Romano <[email protected]>
To: Don Giger <[email protected]>
Sent: Wednesday, October 29, 2014 3:09 PM
Subject: why does selecting "help" in Premiere Elements give me a http403 forbidden message?
why does selecting "help" in Premiere Elements give me a http403 forbidden message? created by A.T. Romano in Premiere Elements - View the full discussion
DonOma
Let us look at the hosts file and inspect its content for unwanted/unexpected entries.
STEP 1
Find the hosts file. In Windows 7, 8, or 8.1 64 bit, the hosts file is found in the path
Local Disk C
Windows
System32
drivers
etc
and in the etc Folder is the hosts file
STEP 2
Right click the hosts file, select Open, and then Notepad. Open the hosts file's Notepad document.
Do you see anything below the last line in the default hosts file as shown in the screenshot?
(Always backup the hosts file before editing it.)
http://1.bp.blogspot.com/-Zyw0c7iJGJs/Uz9A3uyRpMI/AAAAAAAABZo/6s9KihpCW0I/s1600/hostsfile. JPG
ATR
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When downloading content in Premiere Elements 11, I get an error "no Internet Connection"

When I try to download content (themes, etc) in Premiere Elements 11, I get the message that there is no internet connection. I am connected via LAN and have no other issues connecting.
"Download failed. Either the server is currently unavailable, or your computer is disconnected from the Internet. Check your connection and try again."
I have tried on multiple occasions. I have changed my default browser. I have tried different content (themes, titles, etc) and I have tried to download all or only one item at a time.

countrygal+73
SG has given you for details for Premiere Elements 12 when you have Premiere Elements 11.
In Premiere Elements 11 Expert workspace, go to Help Menu/Deactivate. If you see a viable "Deactivate" (which it looks like you have), your program should be activated. In Premiere Elements 12, Adobe has Help Menu/Sign Out as the equivalent of the version 11 Help Menu/Deactivate.
Typically the Content Download depends on Internet connection and Adobe Server. And, the process is for many of us slow. I would give the process another try at another time of the day.
http://atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html
Have you tried the process with the antivirus program and firewalls disabled?
Please try again with the antivirus and firewalls disabled and then we all can think about what next.
Thanks.
ATR
Add On...If you have not done so already, please right click the desktop icon for your Premiere Elements 11 and select Run As Administrator even when you are running from a User Account with Administrative Privileges.
In my comments, I have assumed that you are running Premiere Elements 11 on Windows 7, 8, or 8.1 64 bit. Is that the case?

My Premiere Elements 9 on Windows 7 no longer opens (it always did before); now at the welcome scree

My Premiere Elements 9 on Windows 7 no longer opens (it always did before); now at the welcome screen it "blinks" once then hangs, without any of the components initializing- please help

If that does not work, then I would see this FAQ Entry: http://forums.adobe.com/thread/792580?tstart=0
It starts with a general checklist for getting PrE set up properly, then goes into some links on tuning up one's system and OS, and finally has links to many troubleshooting articles, plus tools to help one troubleshoot issues.
Good luck,
Hunt

Premiere Elements 8 ALWAYS hitting internet...WHY???

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