Premiere elements 8 - Audio stops midway through timeline playback

Hi Everyone... I am editing together a series of mp4 shots with a separate mp3 audio soundtrack. The audio from the vid shots is turned down or off and the music is on the soundtrack channel....
I am on an HP Notebook w/4 gb ram, windows-7 64bit, 320 gb hd, 2.64 ghz processor... I dont have many problems with the video, its slow occasionally, but generally has worked fine.
The audio was working fine for a while, then one time when i rendered down a rough version, i noticed the audio stopped mid way through the playback. Before that, it was working fine. So i went back into the editor and sure enough the audio was stopping mid way through there too. I also noticed that the sound from the video shots continued to work fine, only the music would cut off. since then, nothing i do restores the audio.
I've viewed the audio wave form, everything is there, it looks fine.
Any thoughts? And thank you so much for any assistance!
//DJS

Also note that the program must conform and create peak files for certain media files when you first add them to your project. (You can see the progress in the lower right corner of the interface.) If you interrupt this process and try to work with these files before they're completely conformed, they may only be partially conformed and you get only half the audio.
Try clearing the audio from your Project panel (from the right-click option) and then re-adding it to your project -- making sure to allow the program to completely conform the file before you start working with it.

Similar Messages

Audio stops midway through clip

I have a Canon HF100 HD videocamera.
I use a cardreader to transfer footage from the camera to a folder on my computer.
I started a new project, used the AVCHD full HD setting, imported 9 files into the project.
On one of the clips that's 11 minutes long the audio stops after 1 min 28 secs.
That same clip plays fine with Windows media player. The other 8 clips also play fine with Premiere from the project timeline, from the previewer and with media player.
Any thoughts about what might be happening here would be appreciated.

You are most welcome.
With muxed Audio & Video, I use Adobe Audition to rip the Audio, then do any editing required, and Save_As a PCM/WAV @ 48KHz 16-bit, for Import into my NLE (Non Linear Editor).
Especially with AC3 (a form of MPEG Audio), which has already been compressed once, I use PCM/WAV to keep from compressing again. That is also the best Audio file to Import into Premiere.
Note: the free audio-editor, Audacity, can usually rip the Audio Stream and Save_As WAV (Uncompressed), which is the same thing, just with a slightly different name. For anyone new to Audacity, our tireless MOD, Steve Grisetti, has written, or co-written, several good tutorials, which are available on Muvipix.com. I cannot remember if those are free tutorials, or if they are free only to Muvipix subscribers, but I recommend those highly.
Good luck,
Hunt

During app load, Premiere elements 11 stopped working all of a sudden. Why?

Premiere elements 11 stopped working all of a sudden. Says "A problem caused the program to stop working correctly" I re-installed it but still the same.
I haven't installed any other apps except adobe reader and there were a few Windows updates but that was it. Some history - I had defraged my hard drive when this started to happen. Wouldn't the re-install have fixed it if the de-frag caused this problem? What is causing elements to stop loading at the splash screen?

DFMA
Thanks for the follow up with the very helpful information.
If this is one of those Importer QuickTime type issues, the answers are few if any.
If you have not already tried
Have you attempted to delete the Adobe Premiere Elements Prefs file and, if necessary,
the whole 11.0 Folder in which it exists.
then, please try the following...
My expectations for the following are not high, but worth the time -
1 uninstall the usual Control Panel way - you might want to uninstall QuickTime at the same time.
2. free ccleaner run through (regular and registry parts)
CCleaner - Download
3. reinstall QuickTime and then Premiere Elements with anti-virus and firewall(s) disabled.
Others on the list...
1. Create a new User Account with Administrative Privileges and install and run Premiere Elements
from there.
2. Use a new set of installation files either from Adobe if you purchased the program from it as an online
download, or get tryout installation files for 11 into which you can insert your purchased serial number.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
If the latter, read and carry out carefully the Note: Very Important Instructions in order to avoid an Access
Denied message.
We will be watching for your progress.
Thanks.
ATR

Audio stops halfway through video recordings

I used my new iPhone a couple of times to record something last night and now when I'm playing back the videos the audio stops halfway through.
Can anyone tell me why this is and if there's any way of restoring all of the original sound?
Thanks

Glad to know someone else has experienced this bug. I had the audio cut out midway through a recording, and stay silent through a number of subsequent "takes". It came back the next day and I haven't had any trouble since. Still, I'd like to know how to avoid this problem, or if it's just a random bug.
I first thought I might have inadvertently pressed some button muting the microphone, but there really doesn't seem to be any control over the sound in the video recording function.

Adobe Premiere Elements 13 stops working trying to add media via videos from camera

When I try to add media selecting videos from camera or flip, Adobe Premiere Elements 13 stops working and closes. What might be the problem?

elizabethmeow
On what computer operating system is your Premiere Elements 13 running? Have you had the opportunity to update 13 to 13.1 using an opened projects Help Menu/Update?
What are the full properties of your source media and how are you importing them that you are trying to import into the project? A quick way to get that information, if you do not know that information, is for you to post the brand/model/settings for the camera that recorded the video.
Do you have the latest version of QuickTime installed on your computer with Premiere Element 13, and are you running the program as Administrator?
Lots of additional questions, but the answers to the above may give us the answer that you need to resolve you issue.
Thank you.
ATR

Premiere Elements 9 - No Video Preview or Playback

I just installed Pre 9 and when i'm editing a project and hit play all I hear is sound, no video on the screen...I have another problem when I double click on something I imported and try to playback..All I see is a white screen and I hear the sound....I have a new Dell XPS 14 laptop with nice specs and i've been using the windows movie editor without problems so i'm wondering what's going on with Premiere Elements,
Thanks
Chris

Hallo,
I am from Germany and I have the same great problem
Win XP prof. new installed with all updates, NVIDEA 9500GT with driver 266.58, Ram 4GB (3.5 GB effective), all other drivers are actuell. Board Asus P5Q-E with Dual Core 8600. Harddisk 1 with OS and programms, Harddisk2 for data, Harddisk 3 for video only. PRE updatet from 9.0 to 9.01.
Failure:
1. When I open PRE and a new projekt the preview window (monitor) is white. On my second computer with WIN7 the preview window is black and PRE
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2. When I open a DVD (created with PRE3.02), and put the files on the timeline, the video frames and audio are correct in the timeline.
3. When I start to playback the video, the marker moves at the timeline, I can hear the sound but no picture is shown at the preview window.
4. When I click left with the mouse in the preview window the actuell frame is shown and the playback stopped. When I start again, the preview window gets
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5. In the "Videoimporteur" it is the same problem. The files are shown, but the little preview window is white. When I start playback it's the same problem:
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What I tested:
1. I started PRE 9.01 and opend an other DVD (created with Premiere Pro 1.5 und Encore DVD) witch ran perfect on a stand alone Pioneer
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2. I thougt there was a problem with the mpeg codec so I tryed to import a avi file: the same failure, preview window is white, no picture at playback but I can
   here the sound.
3. I installed my old PRE3.02 on the same computer where is the PRE9.01 installed. Playbackfunction on PRE3.02 is well, but on PRE 9.01 the same
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4. In german videoforums I found the theme problems but nobody has an idea,
5. I contact the adobe support no answer since 6 days.
Excuse my bad english, I hope somebody can help my.
Thanks

Premiere Elements 11 stops importing from DV

Premiere Elements 11, Windows 8 32, External USB-HD
Hi,
I am trying to convert my friends' MiniDV videos. I work with a borrowed laptop that has Elements on it but I am not familiar with it. The import always stops after about 18:30 and I get an error message about filesize. The filesize is about 4GB. I vaguely remember some Windows restriction (from the old days). Could that be the reason? And how and where do I change that?
Another question: Is there a way to stop Elements from breaking the video into scenes? All my friends what is to transfer the videos to the harddisk. No fancy transitions, themes etc.
Thanks.

Hans
The good news is that you were able to capture your DV data with Windows Movie Maker if not Premiere Elements.
Since that is the case, I do not know if you have any more time or want to do any further troubleshooting on DV data capture firewire into Premiere Elements Capture Window.
If you should, we might revisit a lot of what we did and then more.
a. Scratch Disks. Especially the Captured Video and Audio, but also any preview files or conformed video and audio files pile ups. Have you checked the Adobe Premiere Elements Preview Files Folder and Media Cache Folder? Has your computer been defragmented lately.
b. General computer optimization with a product such as ccleaner (regular and registry components).
c. In general for runtime error
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
There is a Premiere Elements 11 preference file named Adobe Premiere Elements Prefs. On Windows 7, 8, and 8.1 64 bit it can be found in the path
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path.
But, if you are working in Windows 8 32 bit, I am not sure where that would be...guess is
Local Disc C
Documents and Settings
Owner
Application Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder would be the Adobe Premiere Elements Prefs file that you delete. Again, work with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path....just in case.
Thanks you for all your follow ups. Continued success with your projects.
ATR

PRE 7 Error: Adobe Premiere Elements.exe stopped working

Today I started getting Adobe Premiere Elements.exe has stopped working and than the program closes. Does anyone know how I can fix this? I un-installed and re-installed it and still get the same thing.

Just as a possible additional clue. I have been editing a video of 1:40 hours length for the past 5 hours. PRE7 behaved well. Then, after saving my project, I tried to apply some colour filters (Auto Levels and Colour Balance HLS). PRE7 then crashed and is now unable to open the same project (which is 1.84 mb in size WITHOUT the filters saved in it) but can open an autosave version of 1.5mb in size. As that is 1.5 hours older, it is of little help to me, though.
(Note: this after I gave up and redid this video, after PRE8 totally crashed and PRE7 couldn't reopen this project file either.)
So there seems to be an error regarding the project file size and some weird "setting" that prevents PRE7 from opening that project.
(Note 2: I have now wasted so much time with this, that it is getting beyond just annoying. Adobe should fix this ASAP or provide all users a free copy of Premiere CS4 - if that is any better, that is. As no other video editor can import PREL files, one basically starts from scratch, which is even more annoying.
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Helmar
PS: Attached in the case anyone cares, both PREL files. The large one that doesn't open, the old one that does. Happy bug hunting, Adobe! The licensing code for PRE CS4, please send to the email attached to my profile. Thank you!

Premiere Elements 11 "stops working" on first run

When I run Premiere Elements the first time it comes up with the message "Premiere Elements 11 has stopped working". On starting the second time, it starts ok until the system is booted again. This is from the Event log -
Log Name:      Application
Source:        Application Error
Date:          06/02/2015 11:35:42
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Rog-PC
Description:
Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d27e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xc0000005
Fault offset: 0x0000d709
Faulting process id: 0x98c
Faulting application start time: 0x01d04200fd8a8739
Faulting application path: P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 47999bbb-adf4-11e4-b21e-0023545cca31
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-06T11:35:42.000000000Z" />
    <EventRecordID>23032</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Rog-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Elements.exe</Data>
    <Data>11.0.0.0</Data>
    <Data>5041d27e</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18409</Data>
    <Data>531599f6</Data>
    <Data>c0000005</Data>
    <Data>0000d709</Data>
    <Data>98c</Data>
    <Data>01d04200fd8a8739</Data>
    <Data>P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>47999bbb-adf4-11e4-b21e-0023545cca31</Data>
</EventData>
</Event>

skatingdodger
On what computer operating system is your Premiere Elements 11 running?
Let us start with the video card/graphics card on this. Assuming Windows, what does the Device Manager/Display Adapters show for
video card/graphics card? How many cards? And, is the card driver version up to date according to the web site of the manufacturer of the card?
(We may come back to this later and ask for a roll back of the driver version to determine if that makes any difference/)
Does the problem exist with and without the antivirus and firewall(s) disabled?
Are you using a pen and tablet device or mouse?
Did you install the program to the default location on the Local Disk C? If not, then consider, with save to Local Disk C default according
to the following sequence
uninstall of the program using the usual Control Panel way
then..free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls
CCleaner - Download
and then reinstall with antivirus and firewall(s) disabled.
Please review and consider, and then we can decide what next based on your results.
Thank you.
ATR

Preview panel in Premiere Elements 10 stopped working

Hi
The preview panel on Adobe Premiere Elements 10 has stopped working.
It was working fine until a couiple of weeks ago. I'd created a film and rendered it OK but after watching decided to do a little more editing.
When I opened up the project the preview panel was just grey/blank. I move the cursor over a piece of film and just got like a snap shot.
I can hear the soundtrack but no picture.
I have tried a few suggestions from various sources as follows.
I've updated the video/display drivers (directly from the manufacturers website)
I've updated Windows for all the latest updates.
I've updated all the video players and codecs I could find on my PC.
I've updated Java.
I've done a cleanup and defrag but there is about 650 gb of freespace.
I've deleted the Bad Drivers file on a few occasions, this did give me a stuttering playback in the preview panel briefly but that has stopped again.
If I open a different window over the top of Premiere, part of that image stays in the preview panel when I close or minimise that window.
The video files I have been using have been mostly AVCHD files but these have worked fine for the last 18 months when I first installed this program.
I've tried converting files to AVI, MPEG, MPEG2, WMV etc but still nothing in the preview panel.
Totally stuck now, I've been trying to find a solution now for over a week and need to do some more editing.
I liked this program as an editor up until now but it maybe time to look for an alternative if I can't get a solution.
Kind regards and thanks in advance for any other suggestions
Steve

upholsteryteacher
That was good news that you have Premiere Elements 10 and Intel video card and not NVIDIA. To date, a certain display issue has been specific to the Premiere Elements 10 user whose computer uses a NVIDIA video card.
I think it best if you started your own thread on your display issue since your details can take us in an assortment of directions depending on the details.
We need to determine that your Mobile Intel 945 Express Chipset Family display card driver is up to date.
That information might be obtained from the following Intel web site
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%C2%AE+945GM+Express+Chipset+Famil y
or
This information might be obtained from the HP web site.
2. If you determine that your video card driver is up to date, then you can try deleting the Premiere Elements 10 BadDrivers.txt file. Once you have deleted it and opened a new project, the BadDrivers.txt file will be replaced with a new one. For that we would need to know what computer operating system your computer is running on so that we can give you the correct path to the BadDrivers.txt file.
It is important that at the onset you do a mini test run export to determine if what you are seeing as display problem in Edit is reflected in your export.
We will be watching for further developments. Details are important. If you have problems finding the details, we will help you with that.
Thanks.
ATR

Premiere Elements 11 Stops Working When Deinterlacing Footage

I recently began working with Premiere Elements 11 recreationally at home after working with Pro at work. I recorded 1080i footage running at 59.94 and wanted to deinterlace the footage to 1080p 29.97. However, when I try this, the program goes through about 2% of the footage before completely shutting down and Windows popping up saying it has stopped working and must be restarted. I've done this process multiple times with multiple files of 1080i footage. Any solutions to this problem?

Phil_Pappadakes
Since we have been talking about .mp4 and .avi files, I am not sure how this might have entered the situation, but....are .wmv files involved in any way when you report
however, it constantly crops the image so only half the video is the original video, the bottom half being black.
If that is the case, please check the following announcement at the top of this forum. This all involves 1/2 wmv display related to a recent Windows Update kb.
Announcement: Windows Update Causes Half of Display to Be Blacked Out
Hide Details
MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:
"MS bulliten MS13-057. Specifically, on XP kb2834904 and on windows 7 kb2803821 is causing a problem
For us, it occurs when decoding WMV9 files. Not all uses of WMV decoding are affected, but I confirmed that when connecting the WMV decode DLL to a sample grabber for RGB32 video, the frames arrive black on top, so that points directly to decoding internals of the WMV Decode dll.
You can uninstall these windows updates to resolve your problem."
There are several threads on the problem that this Update is causing on the PrE and PrPro Forums, so one can get more details. So far, there is not another fix from either MS, or Adobe.
Also, see this Adobe KB Article: http://helpx.adobe.com/premiere-pro/kb/wmv-files-corrupted-import-or.h tml
by Bill Hunt (Aug 2, 2013)
If the Windows Update kb is not the problem, I will post a screenshot of my MPEG Streamclip settings which were specific to "Export to MPEG-4.
We will be watching for your follow up.
Thanks.
ATR

Green pixels in clips cause 'premiere elements.exe stopped working error.'

I have a jvc everio camcorder - PAL. I have copied files from the camcorder to my computer. My computer is running Vista SP1 with 2Gb ram.
The files appear to import to PElements 4 however when playing or rendering the clips I get an error adobe premiere elements.exe has stopped working.
I have noticed that the clips have green pixels appear at the point where PE crashes. All clips seem to have this problem.
I have followed the suggestions from the knowledge base re: updating codecs, disabling startup items, updating video driver.
I don't have the cyberlink software that came with the jvc. I bought premiere elements as I had read that it would be able to read the jvc files.
Has anyone got any other suggestions?

Thanks for the redirect. The solution to my problem was to follow this suggestion from that thread:
I was having the same JVC Everio/Elements 7 problem. I tried renaming the .mod extensions to .mpg and .avi, but still had the green artifacts. After an hour on the phone with Ronald, a VERY helpful Adobe Service Tech, I seem to have a solution that is working on my 5 edit stations here in my AV Lab.
Go to the Adobe Elements 7 folder in your "Program Files" folder and open the "Plug Ins" and "en_US" folders. Find a file called ImporterFastMPEG.prm and remove it. I moved it to the desktop until I test the software totally and make sure this doesn't cause other problems. If you are a brave, go ahead and delete it.
This is working for me, and avoids all that renaming - reprocessing the .mod files. So far, so good!

Premiere Elements 9 stops working. A lot.

Just bought and downloaded Premiere Elements 9. Just playing around with a couple of titles, a short video clip and one photo. Premiere Elements must have stopped working at least four different times. Is this normal? I have a brand new HP laptop with all the necessary processors, memory and disk space. This seems odd.
Also, every time I go back and re-open, I get that annoying dashboard with the choice of organizing, new project or open project. Can I turn that off? I'd rather just go to the normal opening screen.
Thanks!

>HP laptop
Does your laptop have TWO 7200rpm hard drives?
Does it have at least ONE 7200rpm hard drive?
Read Harm on drive setup http://forums.adobe.com/thread/662972?tstart=0
- click the embedded picture in Harm's message to enlarge to reading size
- you need AT LEAST 2 drives for video editing, 3 is better
- some HD formats work better with (require) RAID

Premiere Elements 11 stops responding at Exporter Quick Time Host.Bundle. Can this be fix?

I'm having a problem with my Premiere Elements 11 which has start happening recently. This problem occurs after I sucessfully open & close any of my projects in Premiere Elements 11. After closing Premiere and trying to go back on it when I want to use it again it stops responding when it reaches Exporter Quick Time Host.bundle. I have a OSX version 10.8.4 and QuickTime Player version 10.2. Does anyone know if this problem can be fix?

The footage that's in the project that I'm working on is from 2 different camcorders. One is a Sony DCR SR68 with the video format being MPEG-2 video, AC3 and its resolution being 720 x 480. The other camcorder is a Canon VIXIA HF R10 with the video format being AVCHD and its resolution being 1920 x 1080.
But here's the thing about the Canon camera. I got the videos from each other the camcorders into my computer by just copying the video files into a folder on my desktop. But here's the thing about the Canon camcorder, when I try to copy the videos from this camcorder I had to copy the whole folder which is named "PRIVATE" and the videos in this folder plays on the Quick Time Player.
When I started my project in Premiere Elements 11, I imported all the videos I copy into my computer into my project by going to Add Media > Files and Folders. The videos from Sony camcorder were mpg. and the videos from the Canon camcorder were mts.
I duplicated 2 of the videos from the "PRIVATE" folder by going into Quick Time Player > File > Duplicate. I imported these 2 videos into my project file the same way I did with the other videos. But I deleted the duplicated videos in my Project Asset panel yesterday when Premiere Elements was acting up.
Plus, my Premiere Elements 11 opens up without any stops/not responding because of this whole Exporter Quick Time Host.bundle after I restart my computer. I don't want to keep doing this since it's messing up my work flow. And that's what's going on.

Premiere Elements 11 stops on Startup

Hi,
I just reinstalled my whole OS (Win 8.1) and so also reinstalled Premiere Elements and Photoshop Elements 11. I reinstalled because I added an additional Harddrive
When I try to run Premiere Elements I can see the welcome screen and select Organizer or Editor but then nothing happens....
I was able to run Photoshop without any problems and I installed both one after another. Plus, I was able to run the Organizer from PS and when I tried to open a video with Premiere Elements it said that to run the trial-version I would need to install the application manageer (I bought both programs, so it is not the trial...)
So I uninstalled PE and reinstalled, nothing changed. I also reinstalled the application manager, still nothing...
I also tried to run as a admin but didnt work.
Any Ideas ?

Ok, lets go throug this:
At this time are you still getting the trial version messages to buy? No it says that I am about to start the trial version and the app manger is needed
I have Premiere Elements 11 installed on Windows 8.1 64 bit, and it is running well, so I know first hand that version 11 works in that computer operating system. I also had Win 8.1 installed before, so that shouldn be the problem, I know.
Please take a look at the following Adobe document that is referenced lately even though Premiere Elements is not specifically mentioned in the title
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html
By the way, how did you install the program, from purchased installation disc or purchased installation files from an online download (from Adobe?)? From disc
Have you gone through the basic drill
a. Latest version of QuickTime installed on computer with Premiere Elements , Yes
b. Running program Run As Administrator and from a User Account with Administrative Privileges, Yes
c. Latest version of video card/graphics card driver according to the manufacturer of the video card/graphics card. Yes
d. ccleaner run through, regular cleaner and registry cleaner parts , Just did it, didnt help.
http://www.piriform.com/ccleaner
I even installed it with deactivated bitdefender but it also didnt help. And since Photoshop is working I assume that it should not be the problem.

Premiere elements 8 - Audio stops midway through timeline playback

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