Premiere Elements 8 Editor closes after clicking OK on "Full Content" message

I downloaded the 30 day trial of Adobe's Premiere Elements 8 and installed it on a Dell Optiplex GX620. It installed and opens certain modules fine (like the Organizer, for example). However, when starting a New Video Project (File -> New) or by clicking on New Project, it loads the module and then I receive a prompt asking to install the Full Content from the DVD/Setup.exe. If you click OK, it closes the Editor. I ended up downloading the Full Content, and installed it as well on the same computer. I tried it again and it failed like before.
Note: I installed PE8 on a different machine (Dell Latitude D600) and the PE8 Editor is launching. I even received the same "Full Content" message, but after I clicked OK, the Editor stayed open and I could continue to use it.
So, it seems to be isolated to just that Dell Optiplex GX620. I tried searching around the user forums for troubleshooting tips and I tried some (http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#Delete_the_Edi tors_preferences; http://help.adobe.com/en_US/PremiereElements/8.0/Win/Using/WS96256bd4ae515969-97 c9190120d9c53f61-7fe8.html; http://kb2.adobe.com/cps/406/kb406662.html; etc.), however I couldn't fix the issue.
Any assistance would be great.
Thank you.
P.S. - I unfortunately posted this discussion previously on the Photoshop Elements 8 forum, so hopefully someone can delete that.

The answer was QuickTime. I changed version down to 7.3.1 which I got on www.oldapps.com and I am finally able to use Premiere Elements 8.
Glad that you got it sorted out.
It now seems that Apple has had two recent series of QT upgrades, that just kill certain Adobe applications, the 7.4.x and the 7.6.x. Not sure what the deal is, or why the QT upgrades are not tested with Adobe products, but it seems that both NLE's, PrPro and PrE, plus AfterEffects can be adversely affected. Some have put forth a conspiricy theory that Apple wants to kill use of PrPro on the Mac, so Mac-users will go with some form of Final Cut. However, this does not play with me, as AfterEffects seems to be affected and there is just no competition (from Apple, or others) to replace it. It is used on many, many Mac machines. I think that Apple is trying to improve QT, and is just not testing their updates on machines with enough software, especially from Adobe.
Still, with the ability to roll-back QT, the user does have a workaround. Personally, I hold off upgrading QT, until enough Adobe-users report that all is stable.
Good luck to all,
Hunt

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My adobe premiere elements editor doesn't work

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Thanks

Beanz718
Premiere Elements 13 on Windows 8.1 64 bit.
How far do you get into Premiere Elements 13....Can you Sign In and see the Welcome Screen and/or one of the workspaces?
a. Do you import source media into the Premiere Elements Editor, and the program freezes and crashes when you try to do that
(if so, what are the properties of your source media?)
or
b. Is it that you cannot import any file into the Premiere Elements Editor- you cannot get beyond Video and New Project in the Welcome Screen
or
c. Is it that you can import source media into the Premiere Elements Editor, you start to edit the source media on the Timeline, then the program freezes or crashes
(if this is the case, what are you doing in the Timeline when this happens?)
Above I have taken for granted that you are importing into the Premiere Elements Editor with one of the Add Media choices like Files and Folders. Are you instead importing into Elements Organizer 13 and trying to switch from there to the Premiere Elements workspace for video editing?
For whatever is happening, are there any error messages associated with the event? Have you checked the Computer/Manage/Event Viewer/Windows Logs and its Applications for error or warning messages?
Bottom line, please supply more details so that we can plan troubleshooting strategy for your issue.
Thank you.
ATR

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Bonjour à tous,
Premiere Elements 12 ne veut plus s'ouvrir : Dès le lancement de l'appli, j'ai le message "Adobe Premiere Elements Editor a quitté de manière imprévue" (Mac OS 10.9 - iMac 2013)
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Bonjour à tous,
Premiere Elements 12 ne veut plus s'ouvrir : Dès le lancement de l'appli, j'ai le message "Adobe Premiere Elements Editor a quitté de manière imprévue" (Mac OS 10.9 - iMac 2013)
J'ai désinstallé / réinstallé / redémarré : rien à faire...
Merci pour votre aide,

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We bought Premiere Elements 10/Photoshop Element 10 a while ago and it worked brilliantly on our Window XP machine, but since we moved to Windows 7 last year we can't get Premiere Elements 10 to work properly and always get the error message 'A reduced set of content (Instant Movie Themes, Title and Menu templates, etc) has been installed. You can install the full content by inserting your Content DVD or downloading it. Do you want to install now?'. So I've tried reinserting the DVDs and installing them. I've uninstalled all the software and started again, but each time I get the same message at the end of the process. I've spoken to the computer shop I bought the computer from and they say Windows 7 is incompatible, but that doesn't seem to be what the Adobe web site says. Please, any advice welcome as I've got a year's worth of videos I need to edit.
Thank you!
Adobe Premiere Elements 10.0
Windows
2 GHz or faster processor with SSE2 support; dual-core processor required for HDV or AVCHD editing and Blu-ray or AVCHD export.
Microsoft Windows XP with Service Pack 2, Windows Media Center, Windows Vista® (all applications run native on 32-bit operating systems and in 32-bit compatibility mode on 64-bit operating systems), or Windows 7 (Adobe® Premiere® Elements Editor runs native on 32-bit and 64-bit operating systems; all other applications run native on 32-bit operating systems and in 32-bit compatibility mode on 64-bit operating systems)

cathyj
Are you working with Windows 7 32 bit or 64 bit? What video card/graphics card does your computer use? NVIDIA GeForce? And, are you doing your download and installing with antivirus and firewall(s) disabled?
Premiere Elements 12 is compatible with Windows 7, 8, or 8.1 64 bit.
If you have tried to obtain the Premiere Elements 10 Content from the installation disc labelled for Content for your version and operating system and that is not working, then can try downloading and installing the Content from the following Adobe link if you do not decide to click on the message to initiate the content download from within the program.
http://www.adobe.com/special/premiereel/downloads/
We will be watching for your progress.
ATR

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Hi,
I got Photoshop Elements and Premiere Elements 12 as part of a bundle with a printer (Canon MG6620). I installed it and put in the serial numbers as provided.
I click on Adobe Photoshop Elements 12 in my start menu, I get the start-up window that has the 'Organizer' button and the 'Photo Editor' button and when I click on the Photo Editor button, the program opens up and immediately closes with no error message. I can repeat this several times with no change.
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Used Compatibility mode for Vista, Windows server 2008. No change
Uninstalled and re-installed PE 12. No change
No entry logged in Event Viewer.
My PC
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Any advice on this?
Thanks.

yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

How to I get premiere 12 to react after clicking new project?

I reinstalled premiere 12. How do I get it to work after clicking on new project?

Junipertree
What computer operating system are you running your Premiere Elements 12 on?
I have been battling Premiere Elements 12 on Windows 8 and 8.1 64 bit. Major issues
a. Minute or more to open File Menu/New/Project and over 1 minute for the program to close after I hit the close button. The performance of the program is otherwise acceptable.
The irony is that I have Premiere Elements 11 on the same computer that has none of these issues.
But, keeping in mind that problems with the same symptoms can (often do) have different causes, I will ask you the following
a. What computer operating system and what are the computer resources?
b. Is your video card driver up to date according to the manufacturer of the video card?
c. Do you have the latest version of QuickTime installed on your computer? Are you running Premiere Elements 12 as Run as Administrator or from a User Account with Administrative Privileges?
d. Have you shutdown Services and StartUp programs running in the background?
e. Have you looked at the problem with and without firewalls and antivirus disabled?
f. Are you installing from purchased download files from Adobe or from a purchased installation disc?
g. Do you have other versions of Premiere Elements on this same computer that are starting and running and closing without issue?
h. How long are you waiting after you click New Project? How do you shutdown the program when you find yourself in this situation? Where are you selecting "new project"...in the Welcome Screen or in the opened program using File Menu/New/Project?
Let us start here and then gauge the situation and remedies. It should be noted that, at the present time, I am not have any issues with Premiere Elements 12 on Windows 7 64 bit, only Windows 8 or 8.1 64 bit.
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I did post this problem on Muvipix.com, and received several suggestions from Steve and Chuck, but none of them worked and I'm not sure if they really understood the problem although they did try very hard to help me.
I switched over from Pinnacle because of all the problems I had with them, and I was hoping it would be a simpler process with PE7, but this supposedly basic function isn't working.
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Intel Core 2 Processor (2.33Ghz, 1333F SB) w/Quad Core and 4MB Cache
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750GB Hard Drive 7200RPM
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16X DVD+/-RW and 16X DVD-ROM
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Bob,
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Alaister Macrae

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First post after being an Adobe user for several years so I can't complain. :-) I purchased Premiere Elements 7 a couple months ago and it has worked very well.
I am now having a problem when attempting to add text. I tried adding text to a new project and get the message, "Adobe Premiere Elements has encountered a problem and needs to close. We are sorry for the inconvenience."
I then opened a finished project and clicked the text on the screen and got the same message. So it occurs when trying to add new text or editing existing text. I have tried everything outlined in a post on what to try when you are experiencing problems.
The specs to my 2002 Sony VAIO are below. Yes, it is old, but has been a workhorse during the last several years producing literally hundreds of videos. Any help you can provide is much appreciated.
Windows XP Service Pack 2
P4 processor
2 gigs of RAM
PRE7 installed on C drive with 65 gigs free space
2 TBs storage space
NVIDIA GEFORCE 5200

Sam,
When something works one day, but not the next, I look for what has changed. More often, than not, it's some program updating. Windows is famous for this, but then you can't update Windows, so that might rule it out.
First thing I'd look into would be Restore Points. I always run a Restore in Safe Mode, and when there is a problem, will go quite a ways back, then work up to the present.
If none of this works, then the virus/Trojan problem might loom more likely. Many of these can reside in Restore Points. When removing one, turning the auto Restore function OFF is usually advised. If you can locate such a nasty, then Google it. Chances are good that Norton, or others, will have a step-by-step way to remove it. It also seems that about 60% of all sites try to upload something nowadays, and much of it is not good. If you suspect any sort of infection, run your virus/Trojan sweeps from Safe Mode too. It will be slower, but more likely to uncover some problem. AdAware Search & Destroy offers a free version, and I usually keep it around, though I have many others. It seems to discovery things, that most other programs miss, with few false-positives. Even though I keep Norton, SpySweeper and StopZilla up, except when I am actually editing, and there is no Internet interaction, I'll do a Norton sweep in Safe Mode about once a week, just to be sure. Unfortunately, evil lurks right outside our door and some of it is tough to stop, find and disarm. The most benign sites often have little payloads, that can cause problems, if left "untreated."
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Premiere Elements 7 closes opening Transitions

I think the following problem is starting to spread as PRE7-users upgrade to the latest Nvidia GeForce driver. So if you experience that Premiere Elements 7.0 stops working and is closed by Windows when you open Effects and Transitions with one of the following error message:
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or
- The program has caused an error and are closed (translated from danish "Programmet har forsaget en fejl og blev lukket")
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See the thread at http://www.elementsvillage.com/forums/showthread.php?t=50609
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That's it
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Hi kmgross99
Thanks a lot for your reply.
I believe my Nvidia is a GE Force 8 series (with Nvidia Stereoscopic 3d driver uninstalled). As you said, perhaps PhysX is not installed in the first place.
Regarding your other point, I did indeed uninstall PE3 prior to installing PE7. My other 4 year old computer which worked fine with PE has the same softwares installed as this current quad core HP (ie Nero 8, Magix 14 Pro, Sony Sound forge, Clone, Anydvd, dvdfab, dvd shrink, etc). The only difference is in the operating system (vista here vs xp) and the graphics card (Nvidia here and ATI Radeon on the old computer).
There could be something else as you've said perhaps on the computer as I bought it but it seems likely that Nvidia is still the culprit.
I can do everything in standard defintion editing except burn to a folder or to dvd where the appliance crashes. I've been exporting dv-avi files to a folder and then using Magix to make a dvd. Beside the extra work, I feel that the quality of the final video if burned via PE is slightly better quality than through Magix or Nero.
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Ouch! At this point it might be worth investing a few dollars in a newer version of the program! (It also would be wise to update to XP SP3, manually go to Windows Update to ensure you have even the Custom/non-critical updates and load the latest version of Quicktime.)
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adriftagain
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John King
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ATR

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Steve, I appreciate your taking the time to respond. I've experimented more and can ask the question
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Once I've finished creating a catalog in organizer (added star ratings and keywords), I want to take certain files into Premiere but not have them added to the timeline or sceneline. I want them to be in the "media" section and in the "projects view."
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...SRM and clicked on the "Full Functionality" tab...
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