Premiere Elements 8 Grey Screen/Crash

When I attempt to open a saved or new project I get a blank grey screen. I've been using this program for years and only recently (a few months ago) this has happened. Also, when I attempt to open organizer it crashes. I've uninstalled and reinstalled multiple times with no luck. I'm using an HP Pavilion Slimline w/Windows Vista Home Premium OEMAct. I've updated my latest NVIDIA driver and do not have MacFee security. I'm not much of a tech guy so I'd be greatful for any help. Any other suggestions?

1. Preview Files. Are you on Vista 32 or 64 bit? In my Windows 7 64 bit, I would go to Libraries/Documents/Adobe/Premiere Elements/8.0 and, in the 8.0 Folder, empty out the Adobe Premiere Elements Preview Files Folder. Do you find such a folder on you computer hard drive? I am in 64 bit. I was able to find those files and clean them out. They were pretty much empty since I recently re-installed the program.
2. Conformed Audio Files. Here I would go to Libraries/Documents/Adobe/Premiere Elements/8.0 and, in the 8.0 Folder, empty out the Media Cache Files Folder. Do you find such a folder on your computer hard drive? The only two folders in the 8.0 folder is "Preview Files" (now empty) and "Encoded Files" (empty as well)
3. Conformed Video Files. Here I would go to Local Disk C\Users\Owner\AppData\Roaming\Adobe\Common\Media Cache and clean out the Media Cache Folder. - Found these files and cleaned out a significant amount of files.
After that we will be going after the Premiere Elements 8.0/8.0.1 settings file
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
8.0 Folder
and in the 8.0 Folder is the Adobe Premiere Elements Prefs file that we delete. If that does not work, then we delete the whole 8.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path. - Found file and deleted both the Prefs and then went back and deleted the entire 8.0 folder. I started up the program and the same issue occured. I went back through these instructions and the 8.0 folder and Pref file had reappeared - not sure if that is supposed to happen?

Similar Messages

I downloader Adobe premiere Elements 9 because computer crashed. Don't have serial number anymore. How do I obtain it?

I downloaded Adobe premiere Elements 9 because computer crashed. Don't have serial number anymore. How do I obtain it?

tamod
What computer operating system is involved? I will assume Windows 7, 8, or 8.1 64 bit for now.
If your Premiere Elements 9 was registered when first installed, the serial number for it may be at Adobe.
Please go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and Password, in the Search field type My Products.
Then follow the My Products link to your products. In the Your Products list find Adobe Premiere Elements 9 and click on it to reveal the serial number.
After Premiere Elements 9 is installed, remember to download and install the 9.0.1 Update from
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
I have assumed that your program is on a Windows computer.
We will be watching for your progress.
ATR

Grey Screen Crashes/In 4 different languages

I've been experiencing frequent grey screen crashes and I have to re-install the system software to restart my machine. What are the reasons for this crash? I need direction to solve this problem.
Machine does this while using Adobe CS, InDesign mostly.
MVH
G5 Dual, 2.3GHz Mac OS X (10.4.2)

Hi Peter!
That is a Kernel Panic.
See this Resolving Kernel Panics, authored by Dr Smoke, for possible remedies.
Good Luck!
ali b

Adobe Premiere Elements 0.9 project crash, HELP!

This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
In an attempt to first solve the problem myself I went through the Premiere Elements 9 files and deleted finnished projects and automatic saved process on projects etc, but still won't work even better... The funny thing is that when I open another project (a finnished project I left saved just in case) and go through the storyboard there and messes around a little and such, it won't crash nor trigger the same message as my latest project. And that program even has some effects on every footageclip on it too, but still it works fine. Haven't touched the program or the program until and since yesterday night to give it some rest but it still won't work, the project just keeps crashing like when and since it first started a few days ago.
I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!

Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/

On Macbook pro how do I reset my premiere elements 12 welcome screen back as it was to ask if existing or new project.

Hi there, on my macbook pro, can anyone tell me please how I can reset the welcome screen in Premiere Elements 12 back to how it was, were it asks to open an existing project or a new one. I made the mistake of changing the settings to open Premiere Elements editor by default but now it opens straight into a new project each time. Many thanks.

alanathome
I am strictly an Elements Windows user, but I think I am on common ground with this response. Please check it out.
Resetting of the Welcome Screen is done using the icon to which the arrow points in the screenshot.
If you cannot get to the Welcome Screen due to a prior set, then in the Open project, if you have a Window Menu, go to Window Menu/Welcome Screen.
Please let us know if that worked for you.
Thanks.
ATR

Premiere Elements 12 Organizer keeps crashing.

I recently purchased a retail version of Adobe Premiere Elements 12. When trying to access the Organizer, either from the Welcome screen or from the Edit window I receive this error msg. "Elements Organizer has stopped working"., and then the program closes. I have tried several things suggested by support, including uninstalling and re-installing, downloaded and implimented Adobe Support Adviser, ( no issues found), but nothing seems to work. I am running Windows 7 Home Premium on an x64 based pc laptop, (Lenovo i7 - 2670QM CPU, 2.20 GHz, 220 Mhz), 4 GB RAM).
I am new to Adobe Elements so don't know what else to try. If anyone can suggest something further to try, PLEASE advise.
Thank you.

GranniNoob
Please follow the path below and delete or disable the Elements Organizer 12 settings file named psa.prf.
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
12.0
Organizer
and in the Organizer Folder change the name of the psa.prf from psa.prf to psa.prfOLD to disable it. If you want, you can just delete it instead. After you close out of there and open Premiere Elements 12 again, a new psa.prf file will be generated by the program and hopefully the issue will be gone.
Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path involved.
Any clarification needed, please do not hesitate to ask.
Thanks.
ATR

Premiere Elements shows white screen

At some point in generating a project, the SW suddenly shows a "white screen". Then the Windows 7 Screen gives you the option to wait for the program or exit. After 30 to 50sec. the screen is normal again, but then starts showing white again. When starting the "Windows Task Manager" you can see the memory used for the process "Adobe Premiere Elements.exe" to start at about 200 MB going up to 800MB, Then the program works again, shortly after falling back to 200MB (white screen) and then counting up again - and so on.
Any idea?
Thanks for any help! Nick

Nikolai_72
What version of Premiere Elements are you working with and on what Windows 7 is it running (32 or 64 bit)?
Are you saying that this problem exists when you go to open a new project (no media introduced into the project yet)? Or, are you trying to open a project that has already been created/saved/closed?
Is this a "it worked before but not now" or "it never worked before" problem? If it worked before, how long ago was that and what were you doing when things went from good to bad?
Information that John asks about your video card is important and should be ruled in or out at the onset.
Let us start here and then let us decide how best to customize the troubleshooting for your specific issues.
Thank you.
ATR

Adobe Premiere Elements 7.0 keeps crashing

hey I have been editing my video for a while now but for some reason now cant even click pause without crashing I dont no what I have done but please dont say i have to do it all over again. says adobe premiere Elements.exe has stopped working.
one more thing I rendered the video and it still works like a 1980s video camera its shocking. I had to convert them to avi because its one of those video cameras that record it on the mini dvd. please help with that thanks
please help thanks
Thank you

With more information about your computer hardware and how you converted the video you're editing, it's impossible to help you, Mitchell. Also, you really haven't given us much to work with except that the program doesn't work.
It might be best to contact Adobe Tech Support. They'll be able to ask the necessary questions and walk you through some troubleshooting.
http://www.adobeforums.com/webx/.3bbe7d56

Premiere Elements 9 for Mac Crashing Constantly

Hi, I recently installed Adobe Premiere Elements 9 on a brand new Imac with 4gb memory and a 1333 MhZ DDR3 processor. And the program literally crashes about every 30 seconds. I get maybe three tasks accomplished before it hangs, spins the ball and crashes completely. I can't find any consistent set of behaviors that causes this to occur bit I find it absurd given the newness of the computer and the software. Is 4gb RAM just too little to run this thing or is it just buggy. Thanks for any help, it's endlessly frustrating to have to save after literally every change I make before having to reboot the software yet again after it crashes.
Thanks.

As I said, you will need to start a project and manually set it to the correct project settings.
I can't say what those settings are because your cam shoots in four different video formats.
Ideally you should only be shooting in FXP mode and then selecting the project settings for Full AVCHD 1920x1080 Stereo. (Make sure you're also correctly designating whether this is PAL or NTSC footage.)
If you are shooting in something other than FXP mode -- particularly if you are shooting in a mode that uses other than 1920x1080 video -- the program may be misreading the AVC metadata and setting up your project improperly.
Also note what I said about red lines on the timeline appearing above your clips. Setting up your program properly is VITAL to a successful editing experience. This is especially true the first few times you use the program because the program activates certain components based on your project setup.
Part 1 of my free 8-part Basic Training series for Premiere Elements support site Muvipix.com will show you how to set up a project properly.
http://forums.adobe.com/thread/537685

Premiere Elements 11 video editor crashing

Hello!
We just bought Premiere Elements 11 to make short (less than 5 min) videos for work. The program is frequently crashing while editing (happening on both computers, so I'm thinking it's either how it's been installed or the company firewall maybe). Sometimes we get a good run, but usually it crashes within 20 minutes of starting and then the crashes get more frequent (within a minute of restarting the program).
Any thoughts? It's making for a painstaking and incredibly frustrating experience for me and my colleague. We're on a government server. Plenty of RAM, Windows XP.
Any suggestions would be greatly appreciated. The program isn't standard so it's not officially supported by the IT department, but we do have one super helpful person trying to figure it out, but with no expertise in the program.
Thanks in advance!
Christine

Some pointers that could help...
I have seen Adobe apps work in my office network, and have also seen them not work. PrE does work IF all the folders it accesses have full access permissions. My understanding is that these are the folders it needs FULL access to:
1. My Documents - This should not be in a network. This should be in your local machine and you (the user who is signed in) should have full read-write access to it.
2. Scratchdisk - This is the complete set of folders mentioned in the Edit -> Preferences -> ScratchDisk section
3. User data folder. - This is the set of folders that show up when you do a Start -> Run; type in "%appdata%\Adobe" (without quotes, of course) and hit Enter.
4. ProgramData - This, I figured out by an official response in a related product forum (PsE) some years back, is where you go to when you Type in "%allusersprofile%\Adobe"
I also should have posted my problems in the forum 2 years back, but didn't. But have now have ended up learning this the hard way. There could be other folders as well that I may have missed that the forum veterans can point you to, but these are definitely mandatory. Take the access off of one of these folders and you will start seeing inexplicable behavior.
If these folders are not on network and they have full read-write access, we can safely rule out permissions as a reason for crashes. I am saying all this only because if permissions are a reason, there are no error messages given in the app or even a hint that THAT is the reason. And you being a corporate user, there can be desktop and network rules that IT may have enforced. They mandate ""monitoring" and "discipline". I think they call these "policies" (so you can speak in their language the next time ). You can also check if there is any antivirus or any other software running that blocks access to. or starts analyzing, files as soon as they are created, thereby locking them for use by the very app that created them.
Oh! RAM size does not matter if it is more than 3 GB because the OS will use only so much being 32-bit, which WinXP is mostly.
That said, the answers to questions in the previous post could lead us an entirely different path.
Happy figuring-out!

Premiere Elements 8: Splash Screen Fail

I am running my Premiere Elements 8 on Windows 7 64 bit, latest Nvidia drivers.
The splash screen where you launch the actual program loads fine and my projects open from the OPEN PROJECT menu the first time, but if I close the program and try to once again open a project from the splash screen/launcher window it disappears and nothing happens! I must reboot to work on my project again. This happens if I try NEW PROJECT or OPEN PROJECT. Nothing is on my taskbar, but if I go to the task Manager in the processes I see Adobe Premiere Elements.exe *32 still running. Is there a 64 bit version?
Any ideas?

Welcome to the forum.
There is no 64-bit version of PrE. Only PrPro CS5 (and the soon to be released CS5.5) is 64-bit.
As for the hang (and continued running), there might be something in this ARTICLE, that will help.
Good luck,
Hunt

Premiere Elements 11 - preview screen white

Hi, I recently downloaded the new PRE 11 but each time I've added a file to the timeline and tried to watch it through the preview screen I get the audio fine but the preview screen itself is white. If I click on the preview screen I can see the video but the video stops immediately.
I've had a search of the web and of this forum for similar issues and tried:
- updating my graphics drivers
- updating PRE 11
- deleting Baddrivers file
- I have the current versions of Windows Media Player & Quicktime
But had no success so far. I haven't tried hooking my camera up and adding the files direct from the camera yet but have tried adding other files already on my hard drive that are from the same camera along with various different file types also from my hard drive. My incredibly limited knowledge on these things would lead me to think its some kind of display/graphics problem but not at all sure.
If anyone has any suggestions or can help in any way I'd be very appreciative!
Not sure what kind of details you incredibly clever people need but heres some basics:
Lenovo
Windows 7 Home Premium 64 bit
Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz 3.00GHz
4gb RAM
Intel(R) HD Graphics 2000 (with latest driver 9.17.10.3062)
440Gb Hard drive with 202Gb free

Headingley1895
With regard to your video card driver...please confirm that you have been to the Intel web site and found the latest driver
For: Intel HD Graphics 2000, Windows 7 Home Premium 64 bit
Is dated 3/21/2013 with the version given as 15.28.15.64.3062.
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Proce ssors+with+Intel%C2%AE+HD+Graphics+3000%2f2000
and that you have deleted the BadDrivers.txt file found in the computer path
Local Disk C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
I believed that you have said that in prior thread, but I am just double checking.
In a prior thread, I asked if you were having this problem in the Edit Mode Monitor as well as in the Preview Window with has Set In and Set Out points. What was your answer to that question?
You say that your file is AVCHD with a .m2ts file extension. What happens if you rename just the file extension of that file and then import that into Premiere Elements 11 new project?
Examples
.m2ts to .m2t
.m2ts to .avi
.m2ts to .mov
.m2ts to .mpg
you say that your AVCHD.m2ts file is 1920 x 1080 16:9. Is this interlaced or progressive video? What is the frame rate? And, what are you or the program setting as the project preset? (Please refer to Edit Menu/Project Settings and the readings for Editing Mode, Timebase, and Frame Size.)
Thanks.
ATR
Add On...I did not see your latest post until after I had submitted this one. So, please disregard any questions in this post that you have already answered in your latest post. Thanks.

Premiere elements 10 just started crashing cannot even create a new project

Premiere Elements 10 (mac) all of a sudden will not do anything but open and then crash. It doesn't matter if I open an existing project or even start a new one. As soon as you name your new project and hit save it crashes. I have uninstalled and reinstalled the program and the same thing is happening.

sorry here is part of the error message I receive:
Process:         Adobe Premiere Elements [6440]
Path:            /Applications/Adobe Premiere Elements 10/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements
Identifier:      com.adobe.Adobe Premiere Elements.framework
Version:         20110902.B343.280460 (10.0)
Code Type:       X86 (Native)
Parent Process: launchd [149]
Responsible:     Adobe Premiere Elements [6440]
User ID:         501
Date/Time:       2014-06-04 08:57:13.351 -0500
OS Version:      Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 9A426724-4C16-67DC-6280-43B891E68ADD
Sleep/Wake UUID: CCE08E97-F54C-46BB-A93D-1B47727FC33A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** __CFTypeCollectionRetain() called with NULL; likely a collection has been corrupted ***

Premiere Elements 13 Welcome Screen

How can I reset Premiere Elements 13 to open with the welcome screen?

goatenmpire
Please let us know if the screenshot details work for you.
And, if you are within a project already, you can access the Welcome Screen from there using Expert workspace
Help Menu/Welcome Screen.
We will be looking for your results.
Thank you.
ATR

Premiere Elements 9 "white screen" issue

Hello All,
I recently bought a Canon HFR100 and am new to video editing, and decided to give the PRE9 Trial version a spin..
My issue is, after installing the trial, and messing around for a few days, all of a sudden I get a white screen for a preview, instead of the viewer with the watermark in my editor. if I double click a video file, ANY video file, no matter what video type I chose for my project file, I get this white screen. The audio is playing fine, but no video, just the white screen. (see image for the white area)
I've searched the forum for an answer, tried possible solutions (unistall - reinstall quicktime & Flash, added codecs, reinstalled the trial version. etc)...I just dont get it. Nothing else had changed, to my knowledge.
It's also a new home built machine: Intel i5, 4gb ram, Vista32, EGVA GTS450 Display card....no other problems...
Any help or thoughts would be greatly appreciated. I'm looking for good software to edit my son's hockey games, and I was looking at purchasing the full version, but I'm concerned it I do, I'll have the same problem (if it's a corrupt file, somewhere).
Thanks!

I am having the same issue -- white screen with all video files, can hear audio but can't see any video when previewing thumbnails or rendering previews or video --
I have a different configuration:
Dell Precision M6300
graphics card: NVIDIA Quadro FX3600M
OS: Windows XP
Intel Cor 2 Duo CPU
T9300 @ 2.5Ghz
2.47 Gh, 3.50 GB of RAM
I've updated the driver...
Quicktime...
Disabled my anti-virus...
I've been messing with this since I installed the trial a week ago but still have not been able to get Premiere Elements to work and try. Any suggestions?

Premiere Elements 8 Grey Screen/Crash

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