Premiere Elements 8 is worse than useless to me

I have to admit, I can't explain why I'm still trying to make Premiere Elements 8 work. I should have given up and moved to another software program by now. I've been on the phone twice with the Customer Service group in India, for over half an hour at a time. Each time they insist they've solved my problem, yet it keeps getting worse. Now, I'm not only having uncontrolled and unexplained system crashes, but hours and hours of work are now corrupted and totally wasted.
Here is a list of the problems I'm having:
1. The primary problem is that Premiere Elements 8 crashes and shuts down in the middle of work with no warning or notice. It happens after about 3-5 minutes of using the software, so I've gotten in the habit of saving my work every time I do anything, no matter how small. Needless to say, you can chart my progress with a sundial. Tedious does not do the process justice.
2. When I save the work, I will get a Project Save Error. It tells me to save to a new location. Of course, it won't let me do that, so I have to exit the program without saving my most recent work. Again, this happens about every 3-5 minutes.
3. Occasionally, when I'm working with a timeline, as I move the cursor up to the menus at the top of the screen, if I am selecting the File or Edit menu, the timeline will scroll left on its own - if I move the cursor off of the Edit or File menu, the scrolling stops.
4. When I am working on a timeline, I will get a "System Memory Running Very Low" warning, along with advice to save immediately and proceed with caution. Of course, when I get that warning, it is already too late, as any attempt to save the work causes the program to crash.
5. Today, we've seen a new thing, and it's completely destroyed two entire projects. When I try to open projects I've previously worked on, large sections of them appear as blood red with the words "Media Offline" in a number of languages. These red sections appear not only on the organizer, but in the timeline as well. It's as if Premiere Elements 8 can't find the media I copied into the timeline even though I've been working on the project for days and have not moved the media from the folder where it always sits.
Saving work after every task - no matter how small - makes doing anything painfully slow and mind-numbingly tedious, but at least it worked - until today. Now, hours and hours of work have been rendered absolutely wasted. I've never encountered a software program with so many fundamental problems. It's almost as if it was created by amateurs. I can honestly say that it does nothing well.
As I said, I've been on the phone twice now with the problem solving group in India, and while they are very nice and courteous, they've done nothing to solve the problems. In fact, the problems have become worse, although I can't say it's because of anything they've done. Both times, they've assured me that they've fixed the problems, and the software works fine while I am on the phone with them - for about 2 or 3 minutes. But then, it works fine for me for the same length of time.
To be honest, I'm not sure why I would call them back. I'll spend an hour clicking on tabs only to be assured that my problems have been solved. Then, 5 minutes later I'm dealing with the same situation - or worse.
I've tried every solution listed on-line for the crashes. I have the 8.01 update, I have the latest video drivers, I've done all of the steps it recommends. Every day that I use the software, it performs worse than the day before.
I'm not sure why I'm writing this - I think I've reached the end of my rope. I doubt these problems can be fixed - maybe I just have a defective copy, who knows. But, I am very close to demanding my money back and saying goodbye to Adobe products for the future.
Thanks for the forum in which to vent.

This is aimed at Premiere Pro, but may help
A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0
Read Harm on drive setup http://forums.adobe.com/thread/662972?tstart=0
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0

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USELESS ONLINE HELP FACILITIES For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.

USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
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In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
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Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.

Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
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I have fail download the Adobe Premiere Elements 13 more than 5 times. I still can not download. What should I do?

I have fail download the Adobe Premiere Elements 13 more than 5 times. I still can not download. What should I do?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
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Whether you buy one "full" version and upgrade it several times or buy several "full" versions, after installation, the end result on your hard drive is exactly the same.
The only difference between upgrade and "full" is the price you pay at the time of upgrading.
If the "full" version happens to be cheaper than the upgrade then buy the "full" version. Nothing lost. Nothing gained.
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Best wishes,
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For the highest-quality YouTube Export/Share, this FAQ Entry should be useful: http://forums.adobe.com/message/2759311#2759311
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Hi guys,
I have a question:
I have a new PC (data follow) and Adobe Premiere Elements 10.
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Do you need even more?
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lg
Börni

borni123
What computer operating system is your Premiere Elements 10 to run on?
You are involved in the Premiere Elements 10/NVIDIA GeForce issue whose full details (description and fix) are included
in the Announcement at the top of this forum. Copy for your convenience below.
You gave a lot of details but did not include the computer operating system. This information may be the key whether
the known fix will work for you. The known fix requires roll back of the driver version to about May 2013. If your computer
is Windows 8 or 8.1 64 bit, there may not be a driver old enough to resolve the issue. This may force you consider
a Premiere Elements version other than 10 or a different video card/graphics card for your computer. This issue is
specific for Premiere Elements 10 and the NVIDIA GeForce cards.
Copy of Announcement at top of this forum....
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this
applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary
to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working
Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is
expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver
roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
The following is the specific link in the above for determining what older NVIDIA GeForce GTX750Ti driver versions are
available to you.
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
Please update us on your progress,
Thank you.
ATR

Is it possible to burn a data disc in premiere elements 10?

Hi,
I would like to know if it is possible to burn a data disc in premiere elements 10 rather than copy a whole project. I understand that I would be able to make further copies from this disc. Is it possible and is this information correct?
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The Elements Tutorial Links Page http://forums.adobe.com/thread/1275830 has links about sharing to a disc

Adobe premiere elements 13 error

I have a problem with Adobe premiere elements 13, when in expert mode of the program and I import a MP4 clip from my Minecraft recordings (the recording mod I use is called camera studio mod) the problem is that it jitters, shakes vertically and I cant seem to fix it.
The file details are this
MP4
Length 00:00:18
Frame size - 1920x1018
Data rate - 1372kbps
total bitrate - 1372kbps
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I had the program around 2 to 3 weeks ago, did about 2 YouTube videos with it, and it worked fine. few days later after my second video, I try to work on another video (the cinematic intro) when I noticed it was shaking vertically so I deleted the clips I was going to use for the cinematic intro and I tried reimported them, which did not fix the problem.
After doing a few test with different Minecraft clips I use in my videos, I noticed problem only happens to the clips I'm using for my cinematic. Time-lapse clips work fine.
Next I interpreted the footage and changed its frame rate to 30, just like my time-lapse clips are ( my time-lapse clips are 1920x1018 running at 30 fps and worked fine). This slightly fixed the problem only it sped up the clip a lot which was not the solution I was looking for.
Lastly I tried to stabilize the clip but I came with this error "Stabilizer requires clip dimensions to match project setting. Create a new project." so I tried to do what it recommend me to do, create a new project, and that didn't work, I even tried it in different settings, and still every single one did not work.
Please help me, I like to get back to making YouTube videos, a fast good reply would be appreciated a lot. Thanks

Kenerad
Let us recap for a moment...
Did you ever get good results using Premiere Elements 13 and specifically the cinematic output from Minecraft?
You seem to have suggested that at the beginning of your thread. If that were the case, we are in a "worked before but
not now situation" rather than "it never worked before".
Assuming "worked before but not now situation"
a. Can you think of anything different in the before cinematic build (good) versus the after cinematic build (jitters)?
b. Have you attempted to uninstall/reinstall Premiere Elements 13 (with a free ccleaner run through between the uninstall
and reinstall to get rid of leftovers from incomplete installs reinstalls)?
c. Have you considered downloading and installing a tryout of a Premiere Elements version earlier than 13 to determine
if it is more supportive of the cinematic footage? In this regard, you could download and install the tryout of Premiere Elements 11 or 12
and test your cinematic footage in it.
for version 11
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
for version 12
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
In either case, you need to read and carry out the web site's "Note: Very Important Instructions" in order to avoid
Access Denied message.
Please let us know if any of the above works for you at all.
Thank you.
ATR
Add On...Were any of the Minecraft Forums of assistance in this matter?

Redemption code comes back as invalid as I try to install Photoshop/Premiere Elements 11.

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make sure you're using the correct number in the correct location: Redemption Code Help
https://redeem.licenses.adobe.com/getserial

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SG
Many thanks for the information. I had not run across anyone before claiming to get AVCHD or AVCHD-Lite to work in Premiere Elements 3.0.2. So, the post in question really had me thinking "there is something wrong with this picture".
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Thanks again.
ATR

Premiere Elements 12.1 Update and Known Expert View Styles Issue

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This morning I was working with Styles in the Expert workspace of Premiere Elements 12.1 and did not run into any problem creating the titles with text and Styles.
Before the 12.1 Update, editing Styles ran into problems in the Expert workspace that forced the user to toggle between Expert and Quick to get the text Style re-editing done.
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If possible, in this thread perhaps each might contribute positive differences, if any, found in updating Premiere Elements 12 to 12.1.
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ATR

Peru Bob
Not so.
You apparently have not opened the link to read it. If you had, you would have seen mention of Premiere Elements 12.1 as well.
So, just in case the Adobe link was not opening for you to read it in part or entirely, here is a copy/paste of the relevant information
Photoshop Elements 12.1 update
The 12.1 update for Adobe Photoshop Elements includes the following enhancements and fixes:
Revel workflow improvements:
Improved Raw/PSD file upload experience. In version 12.0, Elements creates a JPEG proxy image in the user's catalog for any Raw/PSD files uploaded to Revel. In 12.1, this JPEG proxy file is hidden from the user. Elements creates this proxy file silently on the disk and deletes the file once it is uploaded to Revel. As earlier, the uploaded proxy file is mapped with the Raw/PSD file in Elements. This enhancement ensures that you don't come across duplicate media in the Elements catalog.
Ability to hide a library in your Elements catalog. This functionality comes handy when you want to selectively hide/show media from a friend’s library or one of your own libraries.
In earlier versions of Elements, any file deleted from Revel was automatically deleted from the Elements catalog. You now have additional options to manage such deleted files. You can now opt to delete the media from Revel, but keep it intact in the Elements catalog. You can also choose to delete the media from the Elements catalog as well as the hard disk.
Fixes for some Revel integration issues in version 12.0. Improved performance and integration stability.
Optimized Revel integration first-launch experience.
Addressed the delay observed in version 12.0 while downloading files to the Elements catalog.
Addressed an issue related to the pressure sensitivity sensor in N-Trig pens included with Sony laptop computers.
Addressed an issue that caused slideshow previews to appear blank in Photoshop Elements 11 and 12.
Numerous performance and stability improvements.
Adobe Premiere Elements
The 12.1 update for Adobe Premiere Elements includes the following enhancements and fixes:
Revel workflow improvements mentioned in the Photoshop Elements section above
Addressed an issue related to iPhone 5s slow-motion video upload to Revel
Addressed an issue that caused some music score to end abruptly
ATR

I can't sign in to my premiere elements. it keeps saying there is an error 400

I can't sign in, it keeps saying that there is an error 400.

avquihuis6
What version of Premiere Elements are you using and on what computer operating system is it running?
I suspect that you are using a Premiere Elements version earlier than 11.
Those versions earlier than 11 are no longer associated with a Sign In. Ignore or cancel out of any messages that ask
you to Sign In. You will be able to import, edit, and export using the program.
The Sign In was associated with "photoshop.com" which has been discontinued within Premiere Elements 7, 8, 9, and 10.
Also note, that the photoshop.com plus members only content is no longer available.
The Error 400 matter is not a new one. How long have you been working with the program that is giving you this Error 400 message
today?
Please supply more details to help us help you.
Thank you.
ATR
Add On...More details on this later if necessary, do not misunderstand any program messages that you may encounter; you do
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Can you have more than one version of Premiere Elements on one computer

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While I seldom have more than one version of PrE installed, I often have several versions of Adobe Photoshop, and have never had an issue. Same with Adobe Audition, and PrPro. Most Adobe programs (Acrobat Reader is one exception) will install in totally different folders, and there are seldom confilcts.
Good luck,
Hunt

Does FCP perform better than adobe premiere elements on a MacBook Pro?

does FCP perform better than adobe premiere elements on a MacBook Pro?
Background:
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* last time I'd tried Adobe Premiere Elements on my MacBook (but it was before I had an SSD) the performance was not good - it was sluggish to the point I really didn't want to use it
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My MacBook:
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Elements is essentially an amateur app and Premiere a professional one similar to the discontinued Final Cut Pro 7.
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It all depends on your standpoint and I am trying to give an unbiased appraisal.
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Some might say (echoes of Jeremy Clarkson) that FCP X is the most advanced editing app on the planet albeit with a few teething troubles.

Premiere Elements 8 is worse than useless to me

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