Premiere Elements 8 - No files will open / Can't make new documents

I have a Dell Studio 1745, and have had the Premiere Elements 8 package for a while, and although I've had problems in the past with different things (such as no audio or crashes) I have never had a problem with being able to open anything.
Within the last 4 months I have not been able to open any file or create a new one. I get the whole backing screen with the menu bar, but whenever I try to open a file or do a new one, nothing happens.
I have tried looking on the online support but it's like a maze, and can't seem to get anywhere.
I would really appreciate it if someone were able to help me with this or knew what I could do.
Thanks,
Tom

As it says at the top of the forum, we'll need lots more information in order to be able to help.
How fast is your processor and how much RAM do you have? How much free, clean, freshly defragmented space is on your C drive? When did you last run a program like Advanced System Care to clean and tune your computer? http://www.iobit.com/advancedsystemcareper.html
A lack of hard drive space is the most common reason the program can't open. You need at least 20 gigabytes of free, clean, defragmented space in order for the program to fully launch.
Have you manually gone to Windows Update to ensure you have even the non-critical updates? Have you ensured you have the latest version of Quicktime from Apple.com?
Are your project files and media on your C drive or on a second or external hard drive?
Does holding down the left side Ctrl+Alt+Shift buttons as you launch the program help?
Have you tried uninstalling and then reinstalling the program?

Similar Messages

Premiere Elements Project file wount open in Premiere Pro CS6

My friend Just bought Premiere elements 13 and created a Project. I cant open the Project in Premiere Pro CS6. Getting this error message:
"The Project appears to be damaged, it cannot be opened."
The Project workes fine in Premiere Elements 13
What can I do? What is wrong?

If you have done this:
Import a Premiere Elements project (Windows only)
   Select File > Open Project.
   Browse to an Adobe Premiere Elements project file, with file extension PREL.
   Click Open.
Premiere Pro converts the Premiere Elements project file to a Premiere Pro project file.
and it wont work Elements 13 is probably too new for CS6.

Premiere Elements 3 does not open projects (existing or new)

Last few days I tried a number of solutions suggested on your website including reinstalling Adobe but I still can not access my pro
jects. Adobe does not even open for New Projects. It tells me that a serious error has occured and that it will shut down and try to
save my project. It no longer asks me to save the project under a new name, it just shuts itself down. I have several versions of t
he same project saved at various stages. The project has video clips, a couple of photos, music, narration, titles and transitions a
nd goes for 1h10m. Another project of just photos with titles, music and transitions is only a few minutes in length but still does
not open.

Hi Steve
Good to hear from you. I have been using Premiere Elements for about 10 years and have been using version 3.0 for the past two years. This problem is new and very persistent. I have a project that is 98% complete (1h10m long movie) and Elements was working fine. Then one day when I opened Elements I got an error message saying "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project." Since then every time I open Elements I get that message but it no longer offers to save it under a new name, just shuts down the program once I click OK. The screen where it lets me choose which project to open appears without any problems, but then when I open the project the error message appears about 10 seconds after the project has finished opening. I have tried opening different projects, and even tried starting a brand new project, but the message appears every time. I tried deleting the prefs file in Application Data as suggested in some forums but that didn't help. I have re-installed Elements several time but the problem still occurs.
My operating system is Windows XP with Service Pack 3. I have 4GB of RAM and two 300GB hard drives, both less than one quarter full. Quicktime and the Realtek drivers are up to date. I recently installed XP Service Pack 3 and some updates for Microsoft Office 2003, but Elements worked fine for several days after this before the problem began occurring. I have also recently had a problem with my computer refusing to shut down however it's shutting down normally now, not sure if that's anything to do with the Elements problem. Virus and spyware scans using Norton and Ad-Aware are all clear.
Hope you are able to help. Thanks, Iwona.

Premiere Elements 9.0 will not open

In August 2011 I purchased Adobe Premiere Elements 9.0 with a new Dell PC using Windows 7 64-bit. Since then I have used Premiere Elements many times for video editing without problems. The last time I used it was about 3 months ago. This week I tried to use Premiere Elements, but was unable to load it. The software would start to load up to the point of displaying the full screen with task bar, but without showing the individual “panes”, at which point it appeared to freeze. If I then tried to use the drop down menus (File/New/Project or Files/Open Project) an error message would pop up saying “Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.” after which the program would shut down. I have tried unistalling and reinstalling Premiere Elements, but it has not solved the problem. Any ideas how to fix it?

DavidBrum
If the Premiere Elements 9.0/9.0.1 problem set in after the installs of any one of the programs installed, then you should rule that factor in or out for each systematically. Each would be a prime candidate for troubleshooting exploration.
But, before you do that, let us try deleting the Premiere Elements 9.0/9.0.1 settings file. In Windows 7, 8, or 8.1 64 bit, it can be found in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements Folder
9.0 Folder
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not correct the problem, then deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
IMPORTANT
a. Make sure you are working with Folder Option Show Hidden Files, Folders, and Drives active so you can see the complete path.
b. Do not detour or get lured into a Premiere Elements 9.0 Folder instead of the Premiere Elements Folder/then 9.0 Folder.
Please let us know the outcome.
Thank you.
ATR

I'm using Premiere Elements 11, which automatically opens in a project window for HD. I want to reset the default for SD. How can I reset the defaul for opening a project?

I'm using Premiere Elements 11, which automatically opens in a project window for HD. I want to reset the default for SD. How can I reset the default for opening a project?

scottypet
For Premiere Elements 11 and 12, you cannot change its default project preset from NTSC AVCHD Full HD1080i30 or its PAL counterpart PAL AVCHD Full HD1080i25 to something else.
For each project, you can set the project preset manually if you do not want the program to take over setting the project preset based
on the properties of the first drag to the Timeline.
To set the project preset manually, open the project to the Expert workspace, go to File Menu/New/Project and Change Settings.
In the Change Settings area, change the project preset. Before you exit that area, be sure to have a check mark next to "Force Selected Project Setting on This Project" in the new project dialog.
Then you import your source media, using the appropriate Add Media choice.
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
If you want a version of Premiere Elements that uses the default project preset of NTSC DV Standard or its PAL counterpart PAL DV Standard, then you need to look to a version of Premiere Elements earlier than 11.
Please let me know if you have any further questions on this or need clarification.
Thank you.
ATR

Opening a Premiere Elements 7 file with Premiere Elements 9

Is it possible to open a Premiere Elements 7 file with Premiere Elements 9 ? If so what is the trick? We have been trying and every time it comes up with a compatibility error.
Thanks in advance!
Tim

Thank you for the help!
Tim

Opening Premiere Elements 10 files from PC on a Mac

I am using Premiere elements 10 files from PC on Mac OS Mtn Lion saved as .prel and get message "this project is not compatible with current version of Premiere Elements". Please help. thank you.

There is a Premiere Elements forum where you may find better answers :
http://forums.adobe.com/community/premiere_elements

Premiere elements 9 workspace will not load up after reinstalling the software

i have been using premiere elements 9 on my laptop for a few years. recently, I took my laptop into the local computer store to have it cleaned up due to virus', they backed up all my data, and left me with nothing but my windows 7 and my backed up files (which is what I expected and asked for). After re-installing my Adobe Photoshop elements 9 and Premiere Elements 9, I cannot use the premiere elements 9 program. it only gets so far before closing. After clicking the premiere elements 9 icon, I am taken to the "Organize, Open project, New Project screen". upon selecting Open Project or New Project, it goes to the Premiere elements panel....that's it. I cannot open a workspace, tasks etc..... . If I try to open an old project (file>open>.....) nothing happens. nothing loads. same with file>new>...... if I keep trying , I get the message 'Premiere Elements has encountered an error and will close'
my Adobe Photoshop Elements 9 works just fine. came in the same package.
I have uninstalled premiere elements 9 twice now, and reinstalled it, same thing happens.
losing my mind a bit, as creating video is a hobby (youtube etc....) and I'm at a stand still.
any help would be greatly appreciated.

DavidBrum
If the Premiere Elements 9.0/9.0.1 problem set in after the installs of any one of the programs installed, then you should rule that factor in or out for each systematically. Each would be a prime candidate for troubleshooting exploration.
But, before you do that, let us try deleting the Premiere Elements 9.0/9.0.1 settings file. In Windows 7, 8, or 8.1 64 bit, it can be found in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements Folder
9.0 Folder
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not correct the problem, then deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
IMPORTANT
a. Make sure you are working with Folder Option Show Hidden Files, Folders, and Drives active so you can see the complete path.
b. Do not detour or get lured into a Premiere Elements 9.0 Folder instead of the Premiere Elements Folder/then 9.0 Folder.
Please let us know the outcome.
Thank you.
ATR

Premiere Elements 8, organizer will not start

Premiere Elements 8, organizer will not start

tibbe1948
I would like to offers some suggestions for when there is a gap in the troubleshooting plan that you and SG are engaged in.
At that time, please consider:
1. Are you working from the 8.0.1 Update of Premiere Elements 8 Windows? If not, please do so.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4653
2. Work with the automatic Background Rendering and AutoAnalyzer Off. Check to make sure that they are Off. For Automatic Background
Rendering option, see Edit Menu/Preferences/General. For the AutoAnalzyer options, go to the Elements Organizer accessed from the Premiere Elements workflow, and there select Edit Menu/Preferences/AutoAnalzyer Options and shut them all Off if they are not Off already. If you cannot get into the Elements Organizer that way, put that action on hold for now.
3. Close the program. Go to
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
8.0
Organizer
and in the Organizer folder change the name of the psa.prf file to psa.prfOLD and close out of there and try to open the program and the Elements Organizer.
Make sure that your computer is set for Folder Options Show Hidden Files, Folders, and Drive active so that you can see the path described.
4. Assuming that you can open Premiere Elements 8.0/8.0.1 to the Welcome Screen even if you cannot open the Elements Organizer, go to the Welcome Screen
a. hold down the Ctrl+Alt+Shift (altogether) as you click on hold (about 15 seconds) that click on the Organizer tab in the Welcome Screen. After those 15 seconds, release the click on the Organizer tab, but not the Ctrl+Alt+Shift, and look for the Catalog Manager dialog which should have popped up. It has a nasty habit of hidding behind the Welcome Screen, so, if necessary, move the Welcome Screen to one side to see if it is behind it.
b. Create a new catalog using the Catalog Manager dialog.
Please review the above when you have finished other troubleshooting that you are currently pursuing.
We will be watching for your progress.
Thanks.
ATR

Hello. I have premiere elements 12, & tried to open new project, but nothing happened. All you see is a purple & black ribbon. I could open organizer without any problem! I've accepted all the windows 7 updated. I've even updated my graphics drivers.

Hello. I have premiere elements 12, and have tried to open a new project, but nothing happened. All you see is a purple and black ribbon, then nothing. I can open the organizer without any problem at all!
What I have done so far:
Accepted all windows 7 updates - essential and non esential
I've updated my graphics drivers
I've also deleted and reloaded Premiere Elements from the disc
I reloaded quick time and accepted the latest version
All have no affect.
My system is a windows 7 64 bit PC.
I also have plenty of hard drive space
Cyberlink PowerDirector 11 works fine.
PS - This seems a common complaint about Premiere Elements 12
Help!

David Scholes212
Premiere Elements 12 on Windows 7 64 bit
Look at the issue with and without the antivirus disabled. If that does not help....
There is a likelihood that the program may not be properly activated. Please review the following for possible solution
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Other possibilities include
a. Deleting the Settings file named Adobe Premiere Elements Prefs file
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the whole path cited.
b. Do the uninstall, reinstall with a ccleaner (regular cleaner and registry cleaner parts) in between the uninstall and reinstall with the antivirus and firewalls turned Off.
Please review and consider. We will be watching for your progress.
Thank you.
ATR

IF I RUN A EDITING WITH PREMIERE ELEMENTS TEST VERSION, WILL BE POSSIBLE TO SAVE THE WORK WITHOUT THE MARK AFTER THAT I BUY THE LICENCE? THANKS

IF I RUN A EDITING WITH PREMIERE ELEMENTS TEST VERSION, WILL BE POSSIBLE TO SAVE THE WORK WITHOUT THE MARK AFTER THAT I BUY THE LICENCE? THANKS

NUNU
Media cache files are not involved in the removal of the Adobe watermark from the project.prel file from a tryout.
Just a re-enforcement mention...you cannot remove the Adobe watermark from a tryout "saved" exported product; whereas, you can from a saved/closed project file (project.prel).
By exported product, I mean a burn to disc in the tryout or the Timeline of the tryout exported to a file saved to the computer hard drive.
In the case of removing the Adobe watermark from the tryout project.prel, classically you delete the rendered files (Timeline Menu/Delete Rendered Files) in the purchased program. In no way is media cache involved in this. Some of us have found that there was an automatic removal of the Adobe watermark resulting from just opening the tryout project.prel file in the purchased program.
Please review and consider.
Thank you.
ATR

Adobe Premiere Elements 12 won't open

I downloaded Adobe premiere elements 12 on my hp and it keeps telling me I need to log in and register, but once I do it looks like it is loading for a few seconds and then just exits. Please help me fix this problem

TripleEinstein
What is the computer operating system for your HP computer? And, since it is a HP computer, does it use more than one video card/graphics card.
Premiere Elements has problems with that 2 card system. Please tell us the card situation as shown in Device Manager/Display Adapters.
The usual drill
1. Running computer from a User Account with Administrative Privileges and Run As Administrator applied to desktop icon?
2. Latest version of QuickTime installed on computer with Premiere Elements?
3. Did you install the program to the default, Drive C location?
4. Does the problem exist with and without antivirus and firewall(s) disabled?
Even though you cannot open the Premiere Elements Editor, can you open the Elements Organizer?
Let us start here and then decide what next.
Thank you.
ATR
Add On...You may want to look at the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

Premiere elements 12 does not open

i have photoshop and premiere elements 12. the photoshop works fine, but the premiere does not open. when clicked on the hard drive spins for a short time but nothing opens. using windows 7.

etvicb
When you go to the Control Panel/Install Programs, is Premiere Elements 12 shown to be installed on the Windows 7 (assumed 64 bit) computer? After the program installation and restart of the computer, you should have gotten a Sign In dialog. You need to give you Adobe ID and password there for the program activation.
When you are trying to get the program to respond, are there error messages being deposited in the Event Viewer (Computer/Manage/Event Viewer/Windows Logs/Applications)? Have you checked for any error messages there?
If you look at the Notepad document for the Hosts File, does it look like this default representation
Path to the hosts file in Windows 7 64 bit is
Local Disk C
Windows
System32
drivers
etc
and in the etc Folder is the hosts file.
Right click on the hosts file followed by Open and select Notepad. This should
give you what you see in the screenshot above. If you see anything below the line
# ::1 localhosts
then we need to check that out.
The antivirus is the most likely candidate to look at in the troubleshooting scheme, but also
check out any firewall involvement as well.
Are you all set on permissions - Run As Administrator and User Account with Administrative Privileges? Is your Internet connection OK? Latest version of QuickTime installed?
Although Premiere Elements is not mentioned specifically in the following Adobe document, I have seen Adobe Staff make reference to it for Premiere Elements troubleshooting purposes, you may want to check it out
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Please review the above and then we can decide what next and consider the benefits of getting Adobe involved in the issue, especially if you are within 30 days of purchase.
Looking forward to your follow up.
Thanks.
ATR

Premiere Elements 11 hangs when opening projects

I have a 64 bit HP ProBook 4740s with Premiere Elements 11 installed. I use my laptop 2 days a week and work from a desktop machine 3 days a week.
The laptop installation of PE11 hangs when I try to open projects but when plugging external hard drive into desktop the project opens fine.
All files are on the hard drive so it's not from missing files.
If I create a new project PE11 runs fine I then create another new project and it hangs
Really frustrated, even reinstalled - still same issues.

Martin-Evans1
We were pleased to learn that your problem was resolved by a just the Premiere Elements uninstall/reinstall
as you wrote in your post 2 and repeated your result in post 4.
As SG pointed out, the details of these issues are important to get at the core of the issues (whys) and expedite
matters to get you moving forward with your projects.
If the problem reoccurs, please get back to SG in this thread with details necessary to help you. In this instance we will not know if the problem was really with the install or rather with corruption of Premiere Elements settings file which could have been handled by deleting the Adobe Premiere Elements Prefs file or the whole folder in which it exists on the hard drive.
Continued success.
Thanks.
ATR

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying You need a newer version of Pages to open this document." Have Pages 4.1 installed. Same files will open ok from Finder, Pages App. Recently sync'd with ipad2 (Pages) after iOS5 installed.

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying "You need a newer version of Pages to open this document." Already have Pages 4.1 installed. Same files will open ok from Finder/Pages App./selected file. Prob not noted until recently after sync'd with ipad2 (Pages) when I installed iOS5. Anyone-- please?!

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Rate/review Pages 5.2 in the App Store.
Peter

Premiere Elements 8 - No files will open / Can't make new documents

Similar Messages

Maybe you are looking for