Premiere Elements 8 - Online services encountered an error

Running Premiere Elements 8 on Windows Vista 64 bit and everytime I try to export to YouTube I get an error:
I'm connected to the Internet just fine over a high-speed connection, I have a YouTube account and have uploaded many other videos before, but this is the first time I've tried it with Premeire Elements. I've tried restarting both Premiere and my entire computer, but still get this error. Here are the setting that I am using to export to YouTube ... default settings in Premiere Elements 8.
Any thoughts?

Have you gone to Edit/Preferences and refreshed the online settings?
If that doesn't work, it could be YouTube has once again change its settings on us.
Here's the workaround, if that's the case.
http://forums.adobe.com/thread/390608?tstart=0

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I am unable to have photos processed from my Photoshop Elements 11 program directly to Costco due to the fact that I am now receiving a error statement saying: "Online services encountered an error. The service will now be terminated or paused if possible

I am unable to have photos processed from my Photoshop Elements 11 program directly to Costco. I am now receiving a error statement saying: "Online services encountered an error. The service will now be terminated or paused if possible. 7: NULL ==*in Attributes." How do I get the online services back and running on my PS to allow me to have my photos processed by Costco online?

Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements

Online Services encountered an error

When attempting to Publish a 40 min video to Adobe Revel from Adobe Premiere Version 12.1 I receive an error message "Online Services encountered an error" popup window when attempting to finish the last 5 seconds during the "Upload" process.
I have attempted to Publish this video for two days making six different attempts with the same error.
I have published other video using the same process in the past.
Background and steps taken
Annual unlimited Revel member
Re-booted PC - did not help
Below are screen shots taken
Attempted BOTH by Cancel and ran the entire process (over and hour)
AND "Try again and resumed Upload"
Resulted in same error message always during the last 5 seconds of the uploading process
javascript:;
Message was edited by: Bruce Herz Update: Tested Publishing to Adobe Revel with a small 30 sec video using the same PC and process. Worked as expected
Message was edited by: Bruce Herz
Attempted to Publish full length 40 min video again on 6/30/14 , still same error message
Published to DVD works as expected.
But, still have to publish to Adobe Revel .

Sorry to say the issue continues, in spite of the last successful upload of a previous small video.
It seems that the direct upload from Premier 12 to Revel works fine for small video. But when attempting a larger on (over 40 min)
It continues to fail in the last few min of the upload process.
The same large video can be rendered on local PC as a movie and then uploaded to Revel from the browser.
I am using the same account 0374451202 and the email address used for this forum.
Thanks

PSE 6 - Windows Vista - "Online Services encountered an error. The service will now be terminated or

I have been uploading photos to SmugMug for a while. yesterday I started getting the following error:
"Online Services encountered an error. The service will now be terminated or paused if possible. (Error7: NULL==*inAttributes)"
I started getting errors yesterday. I was uploading and kept getting errors I finally got this error message. I have tried uninstalling and reinstalling the software an am still getting the same error.
I am running the software on an HP Pavilion 9600 Running Windows Vista.
Windows Vista Home Premium - SP 1
AMD Turion 64 Processor
3.75 MB Ram
Operating System: Windows Vista
Browser: Mozilla
Printer model / driver version: Canon Pixma IP4500
Video display card / driver version: No Idea
Scanner / driver version: N/A
Type of network (server type and protocol for connection): No Idea
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: Yes
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: No
Anyone know what is causing this and (more importantly) how to resolve it?
Thanks!
djb

Don,
I recommend that you look at
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Reset_the_Organizers
You may need to scroll down to the choice for
b Reset the Organizer's online-services state
if the link does not directly take you to that specific entry
Because you reported that you had a failure in a previous online service attempt I think it is very probable that you need to reset the online services.
FYI - Uninstalling and reinstalling does not reset these user related parameters

Adobe Premier 10 - Online Services encountered an error.

HELP
For about 4 or 5 days I have been able to Share to Facebook my little videos Via the Online Facebook built into Premier 10.
After some permission problems things started working and I was able to post a couple of video that I made
directly out of premier over a period of several days.
Today when I tried to post an error was returned "Online Services encountered an error. . . . . "
I had not even re-booted my system nothing had changed. I have tried to post a video that I had
already posted, same error. Went to facebook and removed permissions for Adobe to access my
account, thinking that maybe this would cause a re-set of some kind, but alas no, same error.
If I try to post to you tube the program gets to a user name password screen, but I don't have an account there.
Shut down by firewall, but same error.
Anyone have any ideas.
Is there a format that I can produce and then manualy upload that would work as well?
Dave

With nothing changed at your end it is most likely a problem at Facebooks end. Try again later and see if it works again.
To manually upload follow the suggestions in the FAQ : How can I get the best quality on YouTube?
Cheers,
Neale
Insanity is hereditary, you get it from your children

Online Services encountered an error. Error 6: SOAP fault

We run APSE 3.2 and we get the following error when we try to share our photos online;
Online Services encountered an error.
The service will now be terminated or paused if possible.
(Error 6: SOAP fault)
Everything seemed to run ok for about a month and than bang SOAP Error 6
We did not install any additional applications since we have installed APSE!!??
We do not run application based firewall - we only have the statefull XP FW Enabled.
Any help would be greatly appreciated.
Best regards,
Bob L.

Bob:
Try this:
In Starter Edition, go to Preferences, and then click on Photoshop Services.
Then, click on Reset Services
Then click on OK to close the preferences panel.
Then, quit and restart Starter Edition.
It should work.
Let us know how it goes.
Bob

When Uploading a video, I am given a "Online services encountered an error. The Service will now be terminated or paused if possible." How do I fix this? Where did it come from?

When Uploading a video, I am given a "Online services encountered an error. The Service will now be terminated or paused if possible." How do I fix this? Where did it come from?

Provide the name of the program you are using so a Moderator may move this message to the correct program forum
This Cloud forum is not about help with program problems... a program would be Photoshop or Lighroom or Muse or ???

Adobe Premiere Elements 7 files encountering major errors

I have Adobe Premiere Elements 7 and every time I try to edit certain parts of my movie I get major errors. Here's what I've done to try to fix the problem:
gone through some of the troubleshooting tips from adobe.com
uninstalled and reinstalled PE7
did a system restore to several days ago when it was working fine
The movie I am editing is over an hour long, and has a variety of movie clips, pictures, narration, and music. When I press play it works pretty good, but when I want to move the narration around or "clear" a certain clip, it goes crazy!! Here's a few of the error boxes I've seen:
Premiere Elements Debug Event
[..\..\Src\Sequence\TrackItemTrack.cpp-480]
and also this one
[..\..\Src\VideoSegment.cpp-55]
When those come up I can only click "continue" and then it pops up again and again until finally it says that there was an error, it must close down, and it will try to save the project.
This has also come up before the file opens:
Found default catalog. Trying to open the default catalog.
And, when I did the system restore this came up when I opened PE7:
The licensing subsystem has failed catastrophically. You must reinstall or call customer support.
I have a deadline to meet with this movie, but I can't even edit it closes down on me so much! I have tried opening other PE7 movie files and edit them and they seemed to work fine from the little I did. Could it be that the file itself has something wrong with it? I have had minor problems with PE7 before but nothing as bad as this! I have my movie file saved on the computer hard drive, and two separate external hard drives. I have tried opening the file from all three places but they are all the same.
I am not a computer whiz, but If you need any more info, let me know, and please respond ASAP!!
Thanks!

Well, it's not working again. Here's what happened:
I opened that other file this morning, like I told you. I edited for a few hours, then I added a picture, then tried moving some clips that were grouped together, but instead of moving them it did something else (not sure what) and then it said there was an error and it had to close down (I was able to delete the picture off the timeline, just in case that was causing the problem, which I don't think it was). I was glad to have gotten so much editing in, but really disappointed it wasn't fixed completely like I'd hoped. So I opened PE7 again and it said I needed to save the file as another name. So I did that and kept editing for another few hours, with no major problems. Then, when I was moving something around again there was an error message and it closed down. At this point I was thinking "This isn't good, but hopefully it will open again and work like last time." But no, this time, the file wouldn't even OPEN!! This is the worst it's been. Those same error messages come up (PE Debug Event) and a new one too:
Microsoft Visual C ++ Runtime Library
Runtime Error
Program: ...\AdobePremiereElements7.0\AdobePremiereElements.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
I've been having a few minor problems with Windows Vista as well, such as the scroll bar on the Internet going up and down like crazy for several seconds, and also a runtime error (similar to the one above) when I open a folder under my computer. Could it be I have a virus? I have Vipre antivirus installed on my computer so hopefully that is taking care of anything like that.
I can open a copy of the movie file I made earlier today (but I'm not sure yet if I can edit with it or not - I don't want to make a bunch of changes and lose my work!), but not the latest file I worked on that had the last problems. Here are my project presets:
(this forum won't let me copy and paste!)
General
Editing Mode: DV NTSC
Timebase: 29.97 frames/second
Video:
Frame size 720 horiz. 480 vert. 16:9
Pixel Aspect Ratio: D1/DV NTSC Widescreen 16:9 (1.2)
Fields: Lower Field First
Display format: 30 fps Drop-Frame Timecode
Audio:
Sample rate: 48000Hz
Display format: audio samples
Capture format: DV capture
Video Rendering
Maximum bit depth (not checked)
Previews:
File Format: DV NTSC
Compressor: DV NTSC
Color Depth: millions of colors
Optimize stills (checked)
The narration is a .wav file,
the pictures are .jpg
the videos are all .avi (some were conformed from .MTS to.avi with PE7 under SHARE)
By "assets, stills, video etc. on the timeline" do you mean I should tell you everything I have on the timeline in order? Or did you mean something else? I was a little confused by that (I'm a visual person and so new to this!).
Thanks so much for your help!!

Error message says online services encountered an error. service will be terminated when i try and upload.

cant upload videos anymore as I get the error message stated in the title. im trying to upload to youtube and never use to have problems. please help . thanks in advance. H

H
Please describe the export settings for the file saved to the hard drive and which is subsequently uploading to YouTube at the YouTube web site.
Be advised that the Youtube feature within Premiere Elements has limit of 2 GB file size/15 minute duration. Your actual file size and duration
may be exceeding those limits.
Even if you have an extended time account at YouTube, it cannot be used within the Premiere Elements built in feature.
And, if you go to YouTube with a file for upload there, you will need to apply for an extended account before being allowed to upload
more than 2 GB/15 minutes. All that is my current understanding of that situation. Check YouTube for details.
As a test, you could cut the file down to 10 minutes and see if you then can upload that file to YouTube at the YouTube web site.
The other part of the matter is what are your export settings to generate this file?
If you are not already...please select
Publish+Share
Computer
AVCHD
with an appropriate MP4 preset choice - H.264 1920 x 1080p30 or YouTube Widescreen HD.
Then upload that to YouTube at the YouTube web site.
Also try the 10 minutes cut down Timeline in an upload to YouTube from within the Premiere Elements YouTube feature.
We will be watching for your results.
Thank you.
ATR

When I am about to share on youtube i get a message sayin "ONLINE SERVICES ENCOUNTERED AN ERROR"

How do i fix this problem ???

Hi,
Did you tried resetting the preferences ? refer the link http://helpx.adobe.com/photoshop-elements/using/undo-redo-cancel-actio ns.html#restore_default_preferences
-Harshit yadav

Online Services Encounters and Error

Hello,
I'm running PE 12 and have successfully uploaded multiple videos to Vimeo this month, but the past two days I receive an error message "online services encountered and error. the service will now be terminated or paused if possible".
Is there an update or something I'm missing?
Thank you!
Kelly

Kelly,
When you use Publish+Share/Social Websites/Vimeo, you bypass the steps of having to save your Timeline to a file and then upload that file to Vimeo at the Vimeo web site and your Vimeo account. Instead, the Timeline content is processed and uploaded to Vimeo from the program, using your Vimeo account.
With these longer times, check out the computer settings to assure that the computer does not go to sleep.
At this point, I can only speculate why the longer upload times
a. Vimeo problems - traffic or otherwise
b. Any chance that latest upload has some differences than earlier ones, effects applied such as Video Stablilizer
c. Generalized Internet Connection Problem
d. Any multitasking
e. Any pile up of Premiere Elements preview files, conformed audio, conformed video that might impact performance of Premiere Elements and computer
Do you still have any of the project.prels whose Timeline uploads were characterized by shorter upload times to Vimeo from Publish+Share/Social Websites/Vimeo. You could try the upload again for one of these projects.
If you exported this current Timeline to file and uploaded it at the Vimeo web site, is the expected upload time still 5 hours?
Please review the above and then we can decide what next.
Thanks.
ATR

Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
If i Run an old project direct from the file PE 9 it works and then go to a new project it works but from the start up it just closes down.
Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

I can't install Premiere Elements {new purchase} because of "Error 2350. 'FDI Server Error.'"

I can't install Premiere Elements {new purchase} because of "Error 2350. 'FDI Server Error.'" I cannot "ignore" I can only abort. Adobe says that my purchase is not supported even though it's new. Help anyone?

Locoba
What is the computer operating system involved? Can we assume Premiere Elements 12 as the new purchase? And, are you trying to install from an installation disc or from purchased online downloaded installation files?
I have not run into Error 2350. FDI Server Error before, but here are some links that talk about Error 2350. Please see if any of them apply to your situation.
http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
Not Adobe, Error 2350. FDI Server Error.
http://feedback.bizagi.com/suite/en/responses/error-2350-fdi-server-error
More details on your situation may help in fine tuning the issue specific to your situation.
How are you installing?
Are you installing to default location?
Is antivirus and firewalls disabled?
ATR

BO 4.0 Advanced Analysis for OLAP - The MDAS service encountered an error.

Hi guru's,
We are running BO 4.0 SP02 Patch 11 with SAP BW 7 and experiencing the following error with Advanced Analysis for OLAP:
"Analysis edition for OLAP
The MDAS service encountered an error."
After you click show details:
"com.crystaldecisions.thirdparty.org.omg.CORBA.MARSHAL minor code: 0x0 completed: No"
I have researched into this and found forums such as:
http://forums.sdn.sap.com/thread.jspa?threadID=2053481
SAP KB 1560100 - BI4.0 Advanced Analysis Web problem: The MDAS Service encountered an error
SAP KB 1661163 - An error is generated when selecting a query or cube in Analysis for OLAP: Error 15
However, none of these have helped our situation too much.
We have rebuilt the windows server 2008 R2 recently, hence the process we followed was a fresh install of BO 4.0 SP02 platform & tools, and then patch 11 on top of these.
Crystal, WEBI's (using the same BICS connections as the AA's) and Dashboards are all working as per expected.
The errors are for every AA including ones with only 2 variable selections (light queries) to ones with many more. Hence it is platform wide for Advanced Analysis.
I have also tried creating new AA using existing BICS, new BICS existing AA, new BICS new AA all with no luck.
We have also created new Adaptive Processing Servers with only the MDAS as a common service, turned on tracing etc but nothing springs to us as to what is going wrong.
Any ideas would be greatly appreciated?
Thanks all,

Hi All,
After conversing with SAP support technicians we have found what is causing this issue.
On the windows servers we have the following installed locally:
- BO platform 4.0 SP02
- BO platform 4.0 SP02 patch 11
- BO client tools 4.0 SP02
- BO client tools 4.0 SP02 patch 11
- Crystal reports 2011 SP02
- Crystal reports 2011 SP02 patch 11
- Crystal reports for Ent SP02
- Crystal reports for Ent SP02 patch 11
It seems that the crystal reports 2011 or cr for Ent was causing an issue in the .WAR files that BOE uses to run Advanced Analysis for OLAP.
After uninstalling the two crystal products and removing any left over cr files in program files on the server, AA for OLAP works successfully in our environment.
The other point after this was i stopped the tomcat and SIA, i renamed the BOE folder under <install dir>\SAP BO4.0\Tomcat6\webapps and restarted the tomcat and then the SIA. In 4.0 when the tomcat is started again it will go and recreate the BOE folder from the BO directories effectively recreating the apps .WAR files under the webapps\BOE folder.
SAP will hopefully document this issue for other clients.
Cheers,

Premiere Elements 8 - Online services encountered an error

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