Premiere Elements 8 update 8.0.1 won't install

I can't get Premiere Elements 8 update 8.0.1 to install.  It claims I need to close "elements 8.exe.". first, but as far as I can see, it isn't open.
ALSO I can't get the Adobe techs to answer the phones even though I must have let it ring 50 times on two occassions this afternoon.
May 24, 2010.

I had just gotten the Premiere Elements 8 last week from the Adobe website and had been able to download it and install it successfully....then, when I saw that a critical update was available, I downloaded it, too, but it wouldn't install, and you know the rest.
It's possible that after the initial download of the program, I hadn't properly cleared everything. But, we'll see now how the program works for me.
Thanks again.

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