Premiere elements 9 and windows 7 64 bit, installation and startup

Installing pre 9 on my Dell Studio x64 with the mcAfee software did not work.
I had to use msconfig to use selected start without mcAfee security center and adobe software, plus other software that had photoediting - before that I could not start photoshop elements or premiere.
After installation got through, I have not been able to use premiere elements.
When I start for the first time I get message that only a small part of the software have been installed and that I need to download the rest from the internet - yes or no for reply.
Clicking yes gets me to the page http://www.adobe.com/se/special/premiereel/downloads/ (swedish) and clicking on any of the links launches a new windows, givit the choices to continue to download test-software or purchased software after log-in.
The premiere elements 9 windows shows nothing, it's is empty with the exception of the menu.
On the menu I can only make choice to a new projekt or open a projekt.
I have contacted support but I need to phone them on a weekday, but I work all day and do not have the software at work.
Any suggestions?

What happens if you go to the menu in Premiere Elements and select File, then New?
Otherwise, I'd definitely recommend you replace McAfee as your antivirus. It's known to conflict with certain programs.
Both Avast! and Microsoft Security Essentials offer FREE versions. They work at least as well -- and they don't cause program conflicts.

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I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

Return, cancel, or exchange an Adobe order

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

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If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
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Premiere Elements 12 Windows 7 64 Bit

Downloaded Premiere Elements 12 Windows 7 advised i should have downloaded 64 Bit version Can you help me find this version frustrating Thanks Gordon

Gordon
If everything is still unsettled at this point, let us try this.
Go to the following web site and follow its "Important: Very Important Instructions" word for word to download the tryout of Premiere Elements 12.
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
You will see the specific file before you click on it. BUT DO NOT click on the file until you have followed the "Important" Very Important Instructions" there. Otherwise you will get hit with an Access Denied message.
Once you have downloaded the program, install it and insert your purchased serial number in it.
If any problems with the above, then it is time for Adobe (only one that can help you at that point) to sort out the details of your purchase and what is going on with your order. If you do this, click on the following link to open it. When the link opens, click on the statement "I still need help" to bring up the Adobe Chat. The topic should be Orders, Refunds, and Exchanges.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=orders-refunds-and-exc hanges
Please let us know the outcome.
Thanks.
ATR

X-Fi Titanium and Windows 7 installation disk

Hi,
I've bought a X-Fi Titanium card which came with a driver?CD, I would like to know if the driver CD which came it's safe to install on Windows 7, or to download the drivers and Control Panel from the web an to install them instead.
The CD contains also applications besides drivers, but I think they are more Vista compatible since on the CD is copyrighted 2008.
So it's ok to install the CD and then to apply the updates from the web, or to install only the web drivers and control panel ?

Re: X-Fi Titanium and Windows 7 installation diskT This is the best thing to install to take care of all your needs:
<a rel="nofollow" href="http://forums.creative.com/t5/Sound-Blaster/SB-X-Fi-Series-Support-Pack-2-0-05-5-2009/td-p/527485"]http://forums.creative.com/t5/Sound-Blaster/SB-X-Fi-Series-Support-Pack-2-0-05-5-2009/td-p/527485[/url]
Then you can update to the newest Creative driver and applications afterward. The software CD works in Windows 7, but I felt that my system was sluggish and unresponsi've afterward. So, I recommend you try Daniel K.'s pack, and then you can upgrade your driver and any other applications that Creative has updated since. There are a few things in the installation scripts for the applications and drivers on the CD that just dont work, in my opinion. That is why Daniel made his package, because he wanted to integrate things a bit more smoothly. I have run an X-Fi Fatality PCI and now my Titanium Fatality PRo PCI-express card with the support pack and it works great under XP, Vista, and Windows 7 in either 32 or 64 bit flavors.

Hi, I'm looking for a online private tutor for teaching me Adobe Premiere Elements 8 through remote cessions and Skype. Willing to pay a good price for good tuition! Please contact me asap if you can help. Thanks, J Sussholz

Hi,
I'm looking for a online private tutor for teaching me Adobe Premiere Elements 8 through remote cessions and Skype.
Willing to pay a good price for good tuition!
Please contact me asap if you can help.
Thanks,
J Sussholz

Jacqui,
I stongly believe that Steve has given you the best advice. Actually, it's the same advice that I would have given you, if I had seen your post first!
I can verify that his books will give you more info, and in a more usable form, than tutoring, or even in-class, hands-on schooling will. Almost anything that can be done with the program (he also has a companion book for Photoshop Elements, which is often bundled with PrE) is covered in easy to understand detail.
After reading through, and working along, his second bit of advice, Muvipix, is also sound. Between this, and Muvipix fora (Community tab), there have been very few questions that could not be answered. Muvipix also is a great resource for additional articles on how things are done, plus tutorials.
I also recommend that one take an hour and read through both the FAQ and Tips & Tricks articles, found to the right of the PrE forum main page. I would read Steve's book first, so terms, etc. would be most clear.
There are two on-line training sites, that get great reviews: www.lynda.com and www.ltotaltraining.com. I have not subscribed to either, but have used the materials furnished from them with various Adobe programs. I also have several of the lynda.com books on various programs, and they are well-written. Now, they are NOT one-on-one tutoring, which is what you are looking for. They also probably do not cover PrElements, but that is just my guess. If they do, they would be another good source of training, though it's through tutorials, and not direct instruction.
This is just my 02¢'s worth of thought.
Good luck,
Hunt

Adobe AIR HTML/JS application and Windows Native Installer

Hi,
I am building an Adobe AIR application with HTML and Javascript and I would like to know how to make an Windows Native Installer.
I am trying to build it with Flash Pro but it keeps returning the error 'Invalid SWF file'. At the application.xml file the <content> points to my index.html file. I don't use any SWF file. When I change this to point to the SWF it does build tha installer but the application loads the SWF.
Is there any way to build a Windows Native Installer and the initial content be an HTML file?
p.s. I tried to extract the files from the installer file and edit the application.xml there to point to the index.html. But I can't repackage the files to a valid air native installer.
Thank you.

Hi,
Thank you for reporting this. The internal bug number for the issue is #2740755. The issue is currently under review and will be investigated by one of AIR team members.
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Catalin

I am trying to edit a .mov video in Premiere Elements 12, but the video and audio do not sync. They work fine when played in Quicktime.

Hello,
I am trying to edit a .mov video in Premiere Elements 12, but the video and audio do not sync as soon as I load it into the program. It appears to work fine in Quicktime.
Thanks in advance.

mbgoodwi
Thanks for the reply. This is the plan.
Open Premiere Elements 12/12.1 to the Expert workspace.
In the Expert workspace, go to File Menu/New/Project and Change Settings.
In the Change Settings area, select the project preset
NTSC
AVCHD
AVCHD LITE 720p30
OK out of there. In the New Project dialog that appears, note that it has your new project preset named.
Be sure to put a check mark next to "Force Selected Project Setting on This Project". And, then OK out of there.
Back in the Premiere Elements 12 Expert workspace, use Add Media/Files and Folders to bring your video
into Project Assets. From Project Assets drag your video to the Timeline Video Track 1/Audio Track 1.
Is there an orange line over the content in the Timeline. See screenshot for orange line to which I am referring.
There should be no colored line over the content if the project preset matches the video properties. But, if you do see
that orange line, then render the Timeline content by pressing the Enter key of the computer main keyboard or press
the Render button above the Timeline.
Do your video/audio now play back in the Edit area monitor in sync?
Please let us know the result, and then we will decide what next.
Thanks.
ATR

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"
Is the exact error message i get after i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects. How can I fix this issue as a second reinstall hasnt worked?
Thanks,
Xynos

Xynos
I am not familiar with that error message either. You originally posted on November 30, 2013. It is now December 8, 2013. Has your issue been resolved yet? If not, then I would offer the following troubleshooting scheme based on what you have written.
1. Open a project. Go to Help Menu/Deactivate and Deactivate. Close out of there.
2. Uninstall Premiere Elements 9 via the usual Control Panel Route.
3. Run the computer through the ccleaner (regular cleaner and registry cleaning parts).
4. Reinstall Premiere Elements 9 with antivirus and firewalls off.
5. Reinstall the Premiere Elements 9.0.1 Update.
Is the problem resolved.
We may have to look deeper into your original reasons for troubleshooting the program
i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects.
We may need to distinguish between damaged projects versus a program that has become non functional.
Please review and do not hesitate to ask for clarification on anything written.
Thank you.
ATR
Add On...If there is any indications of a problem with Premiere Elements 9.0/9.0.1 Elements Organizer 9 we can look into deleting its settings file and/or creating a new catalog. But, I do not see any indications for this at this time.
You might find this Adobe document on damaged projects of interest.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

Legitimate newly purchased Premiere Elements-10 32-bit install files not available

Friends:
I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
Legit purchase with a CD and legit Serial #.
Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
Adobe's own published notice:
"The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
forced to purchase 11 instead on top it. Fair?
I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
I must mention in this context my own (and thousands of others') sad experience with Flash updates. Just follow
my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
"It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
Not that I want to, but I am forced into echoing the same sentiment.
Can anyone help, please ?
Thanks,
Pradip A.

Hello Mr. Wright:
The download now works. Appreciate your help.
The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
Regards,
Pradip Acharya
Date: Tue, 13 Nov 2012 11:54:11 -0700
From: [email protected]
To: [email protected]
Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html. Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4844309#4844309
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Downloading Photoshop/Premiere Elements for Windows

I am trying to download Photoshop and Premiere Elements 10 for Windows on my PC. There are many different things that are there to download. Do I download them all? If not, which ones do I do? My computer is a 64-bit.
These are my options:
Adobe Photoshop Elements10 Windows installer
Adobe Photoshop Elements10 Windows installer package
Adobe Premiere Elements 10 windows 32 bit installer
Adobe Premiere Elements 10 Windows 32 bit installer package
Adobe Premiere Elements 10 Windows 64 bit installer
Adobe Premiere Elements 10 WIndows 64 bit installer package
Adobe Premiere Elements 10 Windows all content installer
All Themed HD and SD content- includes bday party, roadtrip, etc.
Adobe Premiere Elements 10 Windows HD1 content installer
HD1 content installer - includes broadway, kids channel, etc
Adobe Premiere Elements 10 Windows HD3 content installer
HD3 content installer - includes extreme sports, news reel, etc
Adobe Premiere Elements 10 Windows SD1 content installer
SD1 content installer- includes bday party, road trip, etc
Adobe Premiere Elements 10 Windows SD2 content installer
SD2 content installer - includes broadway, kids channel, etc
Adobe Premiere Elements 10 Windows SD3 content installer
SD3 content installer - includes extreme sports, news reel, etc.
Anyways.....a lot of that seems repetitive and I just am not sure if I am supposed to download it all or only certain ones. If someone could help me out, great! Thanks.

The Adobe Download Manager will deal with everything automatically. You can download both programs simultaneously if you have a fast connection, other wise I would recommend installing Photoshop Elements first. Then download Premiere Elements 64 bit. Finally update the content fpor |premier Elements and you are good to go.

Premiere Elements 10 64 bit won't start

My issue:
When I try to start Adobe Premiere Elements 10 64 bit the program will start to launch and then windows will announce "Adobe Premiere Elements 10 has stopped working"
My System:
HP Elitebook 8540w
Intel i7 M640 CPU
8GB Ram
64bit operating system
Nvidia Quadro FX 880M
I have tried: (I'll try to remember everything)
Uninstalling/Reinstalling
Restarting after every uninstall mentioned in the I have tried section
Uninstalling antivirus
Stopping all programs and unneccessary services I could find
Updating video and sound card drivers to the latest version
Updated to latest version of Quicktime 7.71.80.42
Clean up hard drive and temp files
Uninstalled NVidea 3D Driver, PhysX System, nview and HD Audio Driver, leaving only the primary display driver
Checked event viewer looking for any logged issues. It always fails on display.dll. Details below
Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009
Faulting module name: Display.dll, version: 6.0.0.0, time stamp: 0x4e78fee0
Exception code: 0xc0000005
Fault offset: 0x00000000000230bc
Faulting process id: 0x874
Faulting application start time: 0x01ccaba6fa61d433
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Display.dll
Report Id: 3c543fc1-179a-11e1-ad00-68b599f767d3
Any ideas?

The error message seems to be pointing the finger at your display drivers. You say:
MMerck wrote:
Updating video and sound card drivers to the latest version
Uninstalled NVidea 3D Driver, PhysX System, nview and HD Audio Driver, leaving only the primary display driver
Are these the mobile drivers from the nvidia site or from HP? Whichever ones they were, try the other. It's also possible that your windows updates applied a graphics driver update - that's usually a bad thing. Always get the drivers from HP or nvidia.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

Editing iMovie files with Adobe Premiere Elements for Windows

Hi,
My 12 year old asked for Final Cut Pro for Christmas to edit movies he takes on his iPod touch and iPad. However, he has a Windows-based desktop. As I understand it, Final Cut Pro is not a Windows-based program. I thought we could get him Adobe Premiere Elements for Windows, but will he be able to manipulate his iMovie files easily? I have no idea what format the iMovie files are. Will he be able to download them to his Windows desktop, edit his movie, and then upload back to his Apple devices? Thanks!

clue
Bottom line: Making distinction between video editor project files and formats of exports.
Details...
The iPod touch and iPad typically offer video files H.264.mov or H.264.mp4 formats. This is not a Mac versus Windows matter because we are talking exports (.mov and .mp4) not project files from a video editing project.
He should be able to take his iPod or iPad device videos and edit them in Premiere Elements. And, then he should be able to return them to his device(s).
But, many of these devices record video with a variable frame rate (depending on the lighting conditions to a great extent). Premiere Elements (any version) can have problems with such video to the extend (a) out of sync audio (b) cannot import file at all. I have a iPod Touch 4th Generation and have no Premiere Elements importing/editing/exporting problems with my 1280 x 720 @ 30 progressive frames per second (H.264.mov) video from that iPod.
Below is an excerpt of Premiere Elements 13 exports that might be of interest...
Android Phones and Tablets (NEW)
There are 7 presets in this new Android Phones and Tablets category. Each has Advanced Button and Share Work Area Bar Only opportunities. The names of the 7 Android Phones and Tablets presets are
MP4 - 1080p 25
MP4 - 1080p 29.97
Android Tablet - 1280 x 800 25
Android Tablet - 1280 x 800 29.97
MP4 - 720p 23.976
MP4 - 720p 25
MP4 - 720p 29.97
Apple iPod, iPad, iPhone
In going from 12 to 13, there are now 8 presets instead of 16 for the Apple iPod, iPad, iPhone category. Each preset has Advanced Button and Share Work Area Only opportunities. The names of the 5 presets are
Apple TV, iPad, iPhone4 - 720p25
Apple TV, iPad, iPhone4 - 720p29.97
Apple TV, iPad, iPhone4 - 1080p25
Apple TV, iPad, iPhone4 - 1080p29.97
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 23.976 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 25 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 29.97 NEW
Removed preset names are
Apple iPhone, Apple iPod Widescreen Low Quality
Apple iPhone, Apple iPod Widescreen Medium Quality
Apple iPhone, Apple iPod Widescreen High Quality
Apple iPhone, Apple iPod Standard Low Quality
Apple iPhone, Apple iPod Standard Medium Quality
Apple iPhone, Apple iPod Standard High Quality
Apple iPad Widescreen Low Quality
Apple iPad Widescreen Medium Quality
Apple iPad Widescreen High Quality
Apple iPad Standard Low Quality
Apple iPad Standard Medium Quality
Apple iPad Standard High Quality
The ideal way would be to look at the tryout of Premiere Elements 13 before purchase. If not possible, then, if purchased from Adobe direct, there
should be an opportunity for money back within 30 days of purchased. If purchased from an authorized reseller, then the refund/return would be according to the policy of the retailer.
Please let us know if you are OK with the above information. If you need more information, please do not hesitate to ask. If clarification on anything that I have written is needed, please let me know.
Thank you.
ATR

Premiere elements 9 and windows 7 64 bit, installation and startup

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