Premiere Elements 9 - can't uninstall from Mac

I have adobe premiere elements 9.  I have 2 copies on mac and one on pc.  I have had issues with one mac and have tried to deactivate or uninstall.  I have opened a project to access deactivate and get an error.  I have tried to uninstall with adobe uninstall and get a message to download and run the cleaner tool and am still unable to deactivate or uninstall.  I can't reinstall and uninstall because the DVD player is not working.  I rang phone support to be informed that there is no longer phone support for this version.  Can anyone help me please as I need to install on the new computer

With one license you can have 2 installs normally. I have one PREL9 on Mac and one on my PC laptop.
When my PC crashed 3 months ago, I had the same issue as I wanted to uninstall the Vista install and
the PC had crashed. So I contacted the support by chat (I am in Europe), and they verified my license number then
modified temporarely their database to allow me to install PREL9 on my new laptop.
Things worked fine. I encourage you to try this way to solve your problem.
JM

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