Premiere Elements 9 disk has no .exe file?

My Premiere Elements disk has no .exe file. I know this because I had it installed on my old PC thanks to the help I received from Adobe. I now need it on my new PC, some help would be appreciated please?

vere clarke
I do not fully understand the situation you are in with the disc that you presently have....
a. why you cannot use AutoPlay to install from the disc
b. if you do not want to do "a", why you cannot copy the installation disc to the computer and then use the Setup.exe file.
Lots of questions to get your installation disc usable, but....
To cut to a quick solution to your problem, provided you have a purchased serial number for Premiere Elements 9....
Go to the following web site and download and install the Premiere Elements 9 tryout. During installation of this tryout, insert
your purchased serial number to make it your working copy. The key to success in this particular route is to read and carry out
carefully the web site's "Note: Very Important Instructions" and its click "here" so that you do not run into Access Denied.
Photoshop Elements 9 & Premiere Elements 9 Direct Download Links | ProDesignTools
Please let us know the outcome.
Thank you.
ATR

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Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

I have been receiving the Adobe run around. It is impossible to reach a human about the defective disk that lacks setup.exe. Does Adobe just take money and not have any technical support at all? Adobe automated system referred me to this forum. However, I don't see how forum can supply me with a workable installation disk. I just bought product from Amazon and paid for next day delivery of disk but have disk with no setup.exe.
Is there any way to reach a human at Adobe?
Thanks.

Are you 100% sure you are putting the Windows disc in your drive, and not the Mac disc? (I think the boxed product has both)
I don't have the link handy, but I also think you may download the demo and use your serial number to activate
Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html

I have downloaded the Premiere 10 trial and run the exe file in...\Adobe Premiere Elements 10\PRE 10

I have downloaded the Premiere 10 trial and run the exe file in...\Adobe Premiere Elements 10\PRE 10\ElementsSTIInstaller, However, I can not find the program on my computer. Can you please tell me the procedure to install the program following the down load???
P.S. the download assistant does not install the program automatically and I have restarted the computer.
Thankyou

this might help:
http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"
Is the exact error message i get after i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects. How can I fix this issue as a second reinstall hasnt worked?
Thanks,
Xynos

Xynos
I am not familiar with that error message either. You originally posted on November 30, 2013. It is now December 8, 2013. Has your issue been resolved yet? If not, then I would offer the following troubleshooting scheme based on what you have written.
1. Open a project. Go to Help Menu/Deactivate and Deactivate. Close out of there.
2. Uninstall Premiere Elements 9 via the usual Control Panel Route.
3. Run the computer through the ccleaner (regular cleaner and registry cleaning parts).
4. Reinstall Premiere Elements 9 with antivirus and firewalls off.
5. Reinstall the Premiere Elements 9.0.1 Update.
Is the problem resolved.
We may have to look deeper into your original reasons for troubleshooting the program
i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects.
We may need to distinguish between damaged projects versus a program that has become non functional.
Please review and do not hesitate to ask for clarification on anything written.
Thank you.
ATR
Add On...If there is any indications of a problem with Premiere Elements 9.0/9.0.1 Elements Organizer 9 we can look into deleting its settings file and/or creating a new catalog. But, I do not see any indications for this at this time.
You might find this Adobe document on damaged projects of interest.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

Premiere Elements 11.0 has encountered an error.

I have installed it three times and re-downloaded for the third time. Everything was closed..... Any clue?
Premiere Elements 11.0 has encountered an error.
[/PerforceRoot/PRE11/premiere/elements/mac/main/MediaCore/ASL/Foundati on/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
I just downloaded this on May11, 2013! Not very happy.

Duplicate post http://forums.adobe.com/thread/1210099 with links in the other post that you need to read, and answer
A Moderator needs to lock one of the message threads

On my Mac, after the installation i get this error when i start - Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283] any ideas how to fix this

On my Mac, after the installation i get this error when i start - "Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]"
any ideas how to fix this, i don't know or haven't faound out how to contact Adobe supporet....

Here's the contact link for Adobe support. It's just three clicks from the site's home page.
Contact Customer Care

Install Adobe Premiere Elements 10 using the setup.exe in the root folder

I am trying to make an SCCM install package for PremiereElements_10_LS15_win64. I am following the directions I found here http://helpx.adobe.com/photoshop-elements/kb/silent-install-instructions-photoshop-element s-1.html and I am using a Win7 SP1 machine with a new NT profile that does have admin rights. The error I receive is, "Install Adobe Premiere Elements 10 using the setup.exe in the root folder."
Also, when I try to use AAMEE 2.1 I am told that when I use the containing the setup.exe and the .msi that "A valid installer could not be found."

Hi Chris,
First of all, you will not be able to package PSE 10 using AAMEE. It needs to be packaged only using the xml method, that you tried and got the error.
So, here is want i want you to try.
> Take a Win 7 machine with a fresh OS installation.
> Follow the above article that you have properly i.e. create the application.xml.override.
> Test the xml package by running the command mentioned under step 2 using the command prompt.
Check if that works.

Adobe Premiere Elements 12 doesn't import MOV Files

Hi, All!
I'm working on Windows 8.1 64 bit and use Adobe Premiere Elements 12. I've downloaded and installed on my PC latest version of Apple QuickTime 7.7.4.1680.86 from http://www.apple.com/quicktime/download/
I've trying to use some free stuff from http://www.detonationfilms.com/Stock_Directory.html and mix it with my video. You may download example of Pre-Keyed Explosions using direct link: http://www.detfilmsshockwave.com/DVExplosion01.zip or any other stuff from this site...
...but my Adobe Premiere Elements 12 with installed the latest updates doesn't import these MOV Files with codec PNG Image
In fact, Apple does not offer ProRes components for QuickTime on Windows, but I don't know do this problem interact with my trouble?
IMHO, it's best to look at the crash logs for QT32Server! I've found executable QT32Server on my PC in next folder:
C:\Program Files (x86)\Adobe\Elements 12 Organizer\CAHeadless\32\Adobe QT32 Server.exe, but can't found any import logs on my Windows 8.1 including hidden folders. I have trying to check the windows events log for errors %windir%\system32\eventvwr.msc /s but it contains no necessary items.
I have trying to re-install version 6.5.2 of Apple QuickTime, but without success. May be I must try to install any other older version, i.e. 7.5.5 ?
I think perhaps such behavior of Adobe Premiere Elements 12 is in design?
May be I'd try third party free video converter, like SUPER e.t.c. to convert MOV container to AVI?
Please help me to find a way to fix this problem.
Sincerely yours,
JennyK
http://jennyk.ucoz.ru

Jenny Koltsova
What is this "codec PNG image" that is contained/wrapped by the .mov format? What are the video and audio properties of this video...frame size, frame rate, interlaced or progressive, pixel aspect ratio, et al.
It sounds like you have Premiere Elements 12 is running on some version of Windows with QuickTime (latest version) installed on the same computer as Premiere Elements. Great. Requirement for QuickTime met.
Where is this PNG.mov coming from? And what type of .avi were you thinking to convert to?
Premiere Elements 12 Publish+Share/Computer/QuickTime does offer an export with a PNG video codec with the .mov file extension. I am in the process of exporting my Timeline to that type of file and then determining if I can import that back into Premiere Elements 12 project.
When your png.mov will not install into Premiere Elements 12 on Windows 8.1 64 bit, what is the specific message that you are getting from the program at that time.
More shortly after my export of the png.mov is finished. Any minute now.
ATR
Add On....The png.mov produced by Premiere Elements 12 Window 7 64 bit could be imported into a Premiere Elements 12 project. I am now going to my laptop which has Premiere Elements 12 on Windows 8.1 64 bit to do the same thing and see what happens there. Back soon.

Can Premiere Elements NOT re-encode a video file

I want to take 200 HD camcorder files and put them on a Blu-ray disc with a basic menu structure.
I know Premiere Elements can do the menu structure. My question: Is it able to use the video files without re-encoding them? (The source files are 1280x720, H.264/AVC, 29.97fps.) I can't test this using the trial version because it watermarks the video.
If PE can't do it, am I overlooking some simple way of doing Blu-ray menus using the Creative Suite products? I have used Premiere Pro and Encore to author BDs, but that involved setting up every element of the menu structure by hand.

OC Photoworx
Although I cannot give you first hand workings of Premiere Pro CC because I do not use the program (I am strictly an Elements Windows user),
I offer the following Adobe documentation that I found online for Premiere Pro CC features that you seek and that Premiere Elements does not have.
Smart Rendering
https://helpx.adobe.com/premiere-pro/using/smart-rendering.html
CUDA (which Premiere Elements has not supported)
Adobe Premiere Pro CC - Faster Video Editing | NVIDIA
and for a comparison of Premiere Elements vs Premiere Pro CC Disc Menus and burn to Disk..
Premiere Elements (which you probably are fully aware of)
Adobe Premiere Elements Help | Sharing to DVD or Blu-ray Disc.
Premiere Pro's Disc Menus and Burn to Disk
Using Premiere Pro CC & Encore CS6 for Bluray, DVD, and Interactive Video for iPad,ATV, and Mobile HD | DAVTechTable | A…
Adobe Encore * Creating menus
Best wishes with whatever you video editing decisions are.
ATR

Premiere Elements 12 Disk Menu

I placed a JPG photo in the background of the disk menu using the pan and zoom menu template. I adjusted the photo resolution to 1920 by 1080. The video is 1080p 29.97. It leaves a big black border around the photo and there is no way to make the photo bigger. I also tried the photo with a higher resolution with the same problem. The PC is Windows 8.1 - 64 bit. I also seem to get the same problem if I use 1080p video for the background. Any fixes besides getting a better program?

re991
Premiere Elements 12/12.1 on Windows 8.1 64 bit.
Video or Still Background Replacement does not necessarily mean replacement of the whole background. It all depends on how the theme .psd background layer was created. Most of the time the background replacement is a partial one because of the design.
If you want to customize the disc menu in this regard, then you go into the background layer in the Layers Palette of the theme's psd file and edit it. The major psd editor for this purpose would be Photoshop CS or higher. However, if only a background replacement at the.psd level is required, the task might be completed successfully using Photoshop Elements Editor.
Please take a look at one of my blog posts for the how to details for such a task.
ATR Premiere Elements Troubleshooting: PE11: Full Background Replacement Faux Widescreen Disc Menu
Also you may have to do some resizing of the scene selection page thumbnails to get rid of any black borders around them.
Please review and consider and then we can discuss this further if interested and need clarification.
Thank you.
ATR

In Premiere Elements 13 can I link project files?

Can .prml file be compiled into a movie?

Koollkid
I am assuming that there is a typing error in your introductory details when you wrote
Can .prml file be compiled into a movie?
Are you referring to the Premiere Elements project file which has a .prel file extension. If not, what kind of file is
a .prml file? Where is it coming from?
Generalization for now, pending your clarification on what you seek and assuming that .prml = .prel.....
1. When you import source files into a project, the way out is via export - Premiere Elements 13 Publish+Share/ and then
the choices that you see which can offer you burn to disc as well as export to file opportunities.
2. You cannot import a project file into another project file. If you want to put the content of project 1 into project 2, you
have at least two choices
a. Export the Timeline content from project 1 to file that is compatible with the settings of project 2, and then import that
file into project 2
b. If you are working on a Windows computer, use ClipMate in conjunction with Premiere Elements for a copy/paste
insert between projects (I have not tried this yet in version 13; it has worked in several earlier versions).
So, basically this all resolves to
a. What is your source media?
b. What are your requirements for exporting the Timeline content for you and other to see?
We will be watching for your follow up with clarification.
Thank you.
ATR

Premiere Elements 9 Freezes on "Generating Peak File"

Help! This seems to be a common problem with posts all over the web going back to PE3. I can't believe Adobe hasn't fixed this!
I have spent days on this, trying every solution I've found in posts in Adobe Forums and elsewhere on the Net. None seem to work for me.
Specifics: I have PE9 running on an HP desktop with 2T of disk, 9G of RAM, so resources are not an issue. I have one hour (about 10G) of video imported to PE through Firewire from my Panasonic GS-500.
Almost every time PE generates a Peak file, it freezes at 99% and then I'm stuck. Have to force PE to close.
I have tried importing the file into Windows Movie Maker and then generaing a new file. Adobe won't import it.
Tried recapturing the video. Same problem.
I love the flexibility I get with PE. But I'm just about to toss it in utter frustration.
Can anybody help me?
Thanks

As you know, miniDV is far and away the easiest format in the world to edit on a computer. I've never heard of Premiere Elements having problems working with it. But I trust you that there are people who are.
That said, can you give us more specs on your machine? What operating system? Have you manually gone to the update site and ensured you have every available update?
How much free, clean defragmented space on each of your drives? How fast a processor? How much RAM?
Have you cleaned and defragged your hard drive(s) recently? The only thing I've known to cause this are related to hardware -- in particular a lack of hard drive space. Though you've got a 2 terrabyte C drive? I can't imagine there could be enough clutter and tmp files fragging up a drive that size, but it's certainly possible. Especially if it's more than a couple of years old.

Elements 11 installed but no.exe file?

Using the Adobe Download assistant I downloaded and installed a Purchased version of Elements 11 onto Win XP with the Virus program inhibited.
The Adobe Photoshop Elements 11 Icon appeared on the desktop and the Program is listed in Programs and " Add or Remove".
When I click on the icon I get a "Windows is searching for Elements 11 .exe file."
Checked Program Files>Adobe >Elements 11 - cannot see it. I did instal Premier Elements before this.
Should I delete Both Elements and Premier Elements and restart.?
This is my second attempt today first time the registary cleaner made the whole program disappear !

First always make a back up of your registry prior to using any type of registry cleaner. This will allow you to restore the registry from any damage that it may have caused.
Is Premiere Elements currently able to launch? If so then yes please try removing Photoshop Elements from Add/Remove Programs and then try installing again.

Computer can't read Premiere Elements 9 disks?

Hello, I just purchased Adobe Premiere Elements 9 through Amazon and every time I insert the disks into my computer, it just ejects them because the type of disk "cannot be read". I was wondering if anyone could point me in the right direction of fixing it? I've tried everything - uninstalling the disk driver and rebooting.. deleting the registry files.. etc. My computer is fairly new, I bought it brand new from HP in August 2010. I'm running Windows 7 64 bit. It reads every other CD & DVD I've tried, but not the Adobe installation disks.

OK, we've ruled out the wrong platform for the disc.
Does your multi-drive read other DVD's fine?
Is there an updated firmware version available for it? If so, that would be my next step.
If that does not allow it to read the DVD's, then it sounds like you have faulty media. I would immediately contact Adobe, and have your invoice number handy. They should send you replacement discs.
Good luck,
Hunt

Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!

I've edited many videos from the same phone (.mp4) with the same software before (last time was 8 months ago). Now the software claims that the "file format is not supported or the required codec is not installed". How can it be? I haven't uninstalled or installed any codecs. The phone is the same. I can still open the old projects on Premiere Elements. I need to get this fixed so I can edit my videos!

nome2014
In the case that you are presenting, are you importing new Nokia video into a new project? You say that you can open old projects in Premiere Elements. Do the old projects contain Nokia video from the same camera? If so, open one of the old projects and try to import the new Nokia video into that old project. Imports or not?
What computer operating system is your Premiere Elements 9 running on? Are you running the program as the 9.0.1 Update? If not, please do so either
a. from Help Menu/Update in the opened project
or
b. from the 9.0.1 Update downloaded from Adobe online (Premiere Elements closed during download and installation).
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
I have just downloaded a sample from your Nokia Lumia 920 (1920 x 1080 @ 30 frames per second* AVCHD.mp4) and had no problems importing it into a new Premiere Elements 9.0/9.0.1 project set with the project preset of NTSC DSLR 1080p DSLR 1080p30.
*Potential issues....
the Nokia video comes with a variable frame rate, in my case, 4.201 to 30.090, showing a value of 29.272. Premiere Elements (any version) is known to have issue with cell phone video recorded with a variable frame rate. The problem can manifest itself as audio out of sync or just not being able to import the video at all. Remedy...take the video into HandBrake and convert the variable to a constant frame rate.
http://handbrake.fr/
Do you need a step by step how to on that? If so, we can supply one.
From what I have read, the Nokia can record with AVCHD video compression as well as MPEG-4. Both have a .mp4 file extension. Is what you used before the same video codec as you are using now? Please check the camera settings.
Please review and consider. You can post a sample of your problem video here as a Dropbox link, and I will road test it in my Premiere Elements 9.0/9.0.1 that is working with a sample download from your brand/model cell phone.
We will be watching for your follow up.
Thanks.
ATR

Premiere Elements 9 disk has no .exe file?

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