Premiere Elements 9 keeps shutting down on me

I'm working on a project on Premiere Elements 9. I start to edit my timeline and a message appears that says "Adobe Premiere Elements is running very low on system memory. Please save your project and proceed with caution." It then almost immediately comes up (and sometimes this message appears first) and says "A serious error has occured and Adobe Premiere Elements must shut down. We will try to save your project." The project does not get saved and the system shuts down on me. Why does this keep happening and how do I resolve?

What is your operating system? How fast is your processor and how much RAM do you have? How much free, clean, defragmented space is on your C drive?
What type of camcorder is your source footage coming from? When you started your Premiere Elements project, which settings did you select?
If you are using photos, have you ensured that they are no larger than 1000x750 pixels, per my books and the FAQs to the right of this forum?
When you see red lines above the clips on your timeline, have you pressed Enter to render your timeline? When your timeline is rendered, the red lines will turn green, the program's performance will improve and you should not get out of memory errors.

Similar Messages

Sorry, a serious error has occured that requires adobe premiere elements to shut down. we will attem

So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
sorry, a serious error has occured that requires adobe premiere elements to shut down.
Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
Some other info:
My computer runs on windows 7
Once again, the Premiere elements I'm using is 9
Please if you know what to do please help!

Yes Bill,
I too have been very errant in turning off the CA Vet Security system , it too causes problems .
Regards,
Bob

Another "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?

Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off.

Premiere Elements 10 shutting down

I have had Premiere Elements 10 for about a month. The program keeps shutting down while I'm editing. I get a message that says "Premiere Elements has stopped working. Windows is looking for a solution." Then the program closes. I have called phone support twice. Each time, they've told me to change things (file names, etc) but the program continues to shut down without warning. Sometimes, I can use the program for 30 minutes or so before it begins, but once the program shuts down once - it will continue to shut down in a matter of a minute or two after I reopen it. Any ideas as to what this could be?

More information needed for someone to help... click these links and provided the requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
H.264 will NOT work inside an AVI wrapper http://forums.adobe.com/thread/854115
Premiere Elements Hang/Crash http://forums.adobe.com/thread/792580

Premiere Elements 7 shutting down

HP Pavilion dv4 Laptop
Windows Vista Home Premier 64 bit Service Pack 2
Intel Core (TM) 2 Duo CPU
2.00 GHZ
4.0 GB ram
Mobile Intel 4 Series Express Chipset
NOTE: Adobe Photoshop Elements 7 works fine on this computer.
Today I installed Premier Elements 7, as well as the required Elements703_patch. Program will seem to open OK, but when I select a project button and click OK, I get the following message:
Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project.
When I click on the OK to acknowledge this message, the program shuts down.
I uninstalled and reinstalled the program with the same results. I cannot get past this first page of the program. Any assistance in getting the program working will be appreciated.

I have PE 7 on a completely different system in the UK. At first it worked fine, but after the latest update from McAfee it started to come up with the same error message you describe when trying to load a project.
I found I had to switch off 'real time scanning' in McAfee just while the project loaded (then switch it back on).
Using this procedure I no longer get the error message.

Premiere Elements 11 shut down while starting; without error message

hello everybody,
pe11 worked well at my Laptop.
Since a week it always shut down while starting it.
No error message!
I already reinstalled it, tried to start with admin rights, but it doesn't work.
Thanks for your answers!
Win 7 64bit

Matze S
Premiere Elements 11 on Windows 7 64 bit.
Before a week ago, how long had you been working with Premiere Elements 11 on Windows 7 64 bit without problems?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
Do you have the latest version of QuickTime installed on that computer with Premiere Elements 11?
Any new programs, 3rd party plug-ins and codecs, installed?
Where are the Scratch Disks directed and how much free space is at those designated locations? Any pile ups
of preview files in the Adobe Premiere Elements Preview Files Folder or conformed audio files in the Media Cache
Files Folder.
Let us get the classic deletion of the Adobe Premiere Elements Prefs file out of the way.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 11.0 Folder
in which it exists. Be sure to be working with Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Depending on how things are going, you might also include right clicking the desktop icon for the program, selecting and applying Run As
Administrator.
Let us work through the above and then, based on your results, we can decide what next if necessary.
Thank you.
ATR

Premiere Pro keeps shutting down and I can't get rid of video clip from timeline

Lately, Premiere Pro keeps bringing up a message when I'm working on my project that says "serious error, Adobe Premier Pro needs to shut down". It's happened four times now. I've tried restarting the computer, uninstalling some programs I wasn't using, and even running updates that were needed. Still no luck. Also, in between shutdowns, there's a clip on my timeline that I imported from YouTube, and I can't get rid of it when I click "Cut" or "Clear". Any idea on why these things are happening?

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

Adobe Premiere Elements 9 shutting down

Installed adobe premiere elements 9 on a brand new computer. Adding text, videos and photos. If I add on transition the video runs fine. Once I add a second transition and try to run the video the program shuts down in the first 10 seconds and says windows has detected a problem and has to shut down software. We will be notified once there is a solution. Any help?

Could you specify few details for your problems:
like System details, the Audio, Video formats, Project settings.
Also, display driver details would be helpful.

Sorry, a serious error has occured that requires Adobe Premiere elements to shut down. We wil attempt to save your current project. This error occures when Im adding a .mov movie.

Hello everybody
I have a new laptop and when I want to add a .mov movie to Adobe premiere elements, this error occures. Im trying to solve this problem now for days but I dont know how to continue. Im working with Windows XP, Version 2002, T2250, 0.99 RAM and an old Premiere elements 2004 version.
On my old computer I was able to add this same .mov movies, but not on the new one.
I also tried to convert this .mov movies, but the quality was to bad...
Does anybody know this problem? Im appreciating every little advice and help.
Thanks a lot
Sabine

Sabine
Sorry for all the delays getting your thread moving forward. I suspect that it got lost in the daily thread traffic and Adobe's major updating of the forums.
Do your issues still exist. If they are the same as when you posted on May 8th, then
1. When you used HandBrake for the converslion of your .mov file, did you leave the Container = Mp4. And under Video Tab, did you set the Videc Codec = H.264 (x264)? All you needed to do at that point was dot the Constant for the frame rate and designate a frame rate and select the Start button and wait for the Queue Finished message in the progress bar at the bottom left of the HandBrake workspace.
2. What model iPhone is the video coming from? Your iPhone is probably giving you HD video (probably 1080p). So increasing the computer's installed RAM from 2.00 to 4 GB would be expected to help the overall workflow. Only if you have a 64 bit computer operating system, 8 GB installed would be even better. The 4 GB installed RAM is the maximum supported by a 32 bit computer operating system.
3. Specially for
The movie is stopping and jumping.
When you are playing back the Timeline content, are you looking at the "rendered Timeline"? Is there an red line over the content during that playback? If so, press the Enter key and wait for the render process to complete. This rendering process gives you the best possible preview of what you are seeing. The red line could be due to your editing the content, or it could be due to an incorrect selection of project settings. If you supply information about your video properties, we can suggest the best possible project settings. I do not recall seeing that you mentioned what version of Premiere Elements that you are using 1, 2, 3, 4 or other?
Please review the above and then let me know what supplemental information and/or clarification would help.
Thank you.
ATR

Adobe Premiere Elements 10 shuts down

I recieve this message "Adobe Premeiere Elements 10 has stopped working" when I try to add a video. This issue just started.
Problem Event Name: BEX64
Application Name: Adobe Premiere Elements.exe
Application Version: 10.0.0.0
Application Timestamp: 4e5ffe8b
Fault Module Name: mc_demux_mp4.dll
Fault Module Version: 8.5.0.53657
Fault Module Timestamp: 4e2f89c6
Exception Offset: 00000000000109a9
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b608
Additional Information 2: b6082047a37686835a76b1c8f5561c52
Additional Information 3: eb80
Additional Information 4: eb808b455ffa4176f8e18cbd1a33a650
Read our privacy statement online:

I have windows 7 Quad core. I've been creating videos for about a year using the Adobe Premiere Elements 10. Only recently have I encountered this issue.
I may have found the source, but not sure what the root cause is. I have a Go Pro HD2 camera and have used APE as my editing source. However, I recently used Go Pro Cineform Studio to add additional color. Afterwards, I converted the video back to MP4 Video. This was where I encountered the problem.
It seems there is an interface issue using Go Pro Cineform with APE.
I was able to restore the video to the original version. APE 10 is now accepting the video.
Does APE 10 have the capability to edit video footage to increase color, sharpness, etc.?

Premiere Elements 10 shuts down when I add video

I recieve this when I try adding video:
Adobe Premeiere Elements 10 has stopped working
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Elements.exe
Application Version: 10.0.0.0
Application Timestamp: 4e5ffe8b
Fault Module Name: mc_demux_mp4.dll
Fault Module Version: 8.5.0.53657
Fault Module Timestamp: 4e2f89c6
Exception Offset: 00000000000109a9
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b608
Additional Information 2: b6082047a37686835a76b1c8f5561c52
Additional Information 3: eb80
Additional Information 4: eb808b455ffa4176f8e18cbd1a33a650
Read our privacy statement online:
Any idea what is going on?

Please do not double post http://forums.adobe.com/thread/1152328
This is a user to user forum, not Adobe support... you will have to wait for another user who is able to help you reads and replies

Elements 7.0, Windows 8 - Getting a "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project." Re-install on new computer because my old one died.

Sorry, I put everything in the question.
I had it working on my old computer. The old computer died, so I bought a new quad core (just so I could run elements). Now nothing works. Please help.

Thanks John for replying so quickly.
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
I have an NVIDIA GEFORCE 740M card. The driver says 9.18.13.3165. Just tried to update it, and says it's current?
Have you gone to the vendor web site to check for a newer driver?
There is another driver, but numbered 335.23 which looks nothing like the driver number I have. It's also 276 MB, dated 2014.3.10
Then I got afraid about what it would do to the computer, and tried to figure out how to set a restore point in windows 8, and couldn't figure it out.
Couldn't download QT for some reason. It goes to the thank you page, and never downloaded it?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Elements 9, Closing down due to serious error?

Premiere Elements 9, receiveing "sorry, a serious error has occurred that required Adobe Premiere Elements to shut down" all day. What is going on?

jrhalphen
Thanks for the reply
What computer antivirus program do you use? Please remind me if you have disabled the antivirus and if doing that has any affect on the problem.
You wrote
When Premiere opens it says get latest Inspiration Browser, should I do
that, too?
Just ignore that message and cancel out of it and any other messages encouraging you to Sign In. The photoshop.com feature has been discontinued but those detouring messages persist. We can talk about video and pdf tutorials once you get the program to open properly and it is prepared for work.
You wrote
Have media stored on file in desktop. Cannot open anything in Premiere to
"save to Premiere."
That should be temporary until we get the program to work. Keeping the media there instead an external hard drive keeps external hard drive out of the troubleshooting equation. You will import your source media with the project's Get Media/Files and Folders and drag it to the Timeline. The media that are in the project are just copies of the originals that need to trace back to the originals on the hard drive.
You wrote
I can open Premiere and click new project MY PROJECT, nothing happens. If
I change name of project to something else that is when I get the error
message that Premiere has to close, I still get that message. I cannot
get anything into Premiere or get any thing to open such as get files, etc
and
My computer says I have new version installed.
What is this new version installed - are you referring to the video card/graphics card driver version?
If so, then as John has suggested, go to the web site of the manufacturer of your card and check there to determine if you have the lastest version of the driver. If you do, then we delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. After you do that and open a project, the program will generated a new BadDrivers.txt file and hopefully the program will be gone. Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so you can see the path.
If we are left with the same problem after all that
First. Delete the Adobe Premiere Elements Prefs file.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
If that does not work, then next go for
Deactivation (which is not possible if you cannot open a project) ... so bypass that step
Uninstall, the usual Control Panel/Installed Programs route
ccleaner (regular cleaner and registry cleaner parts) to get rid of leftovers from incomplete uninstalls and/or installs.
http://www.piriform.com/ccleaner
Reinstall with anti-virus and firewalls turned off.
After the program is installed, then install the 9.0.1 Update.
If none of the above works, then try installing and opening Premiere Elements 9.0/9.0.1 from a new User Account with Administrative Privileges.
Please review and try in the order mentioned. We will be watching for your results. If you need any clarification before you begin, please let us know.
Thanks.
ATR

I have downloaded photoshop elements 12 on mac. But the program keeps shutting down and i have to restart it the whole time.

I have tried deleting the program and reinstalling it but it is not working. It is really annoying since I use it for my photography business. I can not work in a program that keeps shutting down.

You must always, always use the uninstaller in the PSE 12 folder in applications. Unfortunately, you broke some stuff by moving the program that way, so now I'm afraid you have a bit more work to do. First, download and run this:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
That will not actually remove anything, but it frees things up so you can go around and manually remove stuff. After running it, you will need to scurry around your hard drive and trash all the bits you can find. Start in your username>library>preferences. To see that library, option click Go menu in the finder and it will appear below the little house for your user account. look especially for files beginning com.adobe.whatever. While you're in that library go to the saved application states folder and delete anything pertaining to PSE.
Next you need to go to the library at the top level of your hard drive>library>application support>adobe and delete all the PSE stuff in there. That library isn't exactly hidden, like the user library, but it's hard to get to. The easiest way is to go to the finder preferences>sidebar and turn on Hard Disks under Show these items in sidebar. Then the next time you open a finder window your hard drive will appear in the list on the left side of the window. Click it and the library you want for this will appear in the top level of results.
Finally, after reinstalling PSE, be sure to immediately go to editor>help>updates and update to 12.1, then repair permissions.

Elements 5 keeps shutting down

ok all i have this problem with elements 5 shutting down apon opening it, and during creating something, im not doing anything fancy just drawing gifs or making picture frames with PSD images, I currently bought wireless key board n mouse (microsoft) I was already using a wirelss mouse B4 all this started. I am running on compaq pavillion Vista home premium, 250 Gb hard drive, 1024 Mb mem, Intell pentium dual core processor, has light scribe, Intel graphics media Accelerator 950, this is driving me crazy I have tried the holding cntl/shift/alt n deleting the files not working did all the adobe updates none available to me what else can i do besides throw it away....LOL i have No problem using elements 2 just 5
Please help
thanks
moonchaser0

Wendy,
The Microsoft Intellipoint software is known to conflict with the PSE Editor. Try using Windows System Restore to back up to right before you installed the software, or try uninstalling it, to see if the crashes go away.

Premiere Elements 9 keeps shutting down on me

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