Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!

I've edited many videos from the same phone (.mp4) with the same software before (last time was 8 months ago). Now the software claims that the "file format is not supported or the required codec is not installed". How can it be? I haven't uninstalled or installed any codecs. The phone is the same. I can still open the old projects on Premiere Elements. I need to get this fixed so I can edit my videos!

nome2014
In the case that you are presenting, are you importing new Nokia video into a new project? You say that you can open old projects in Premiere Elements. Do the old projects contain Nokia video from the same camera? If so, open one of the old projects and try to import the new Nokia video into that old project. Imports or not?
What computer operating system is your Premiere Elements 9 running on? Are you running the program as the 9.0.1 Update? If not, please do so either
a. from Help Menu/Update in the opened project
or
b. from the 9.0.1 Update downloaded from Adobe online (Premiere Elements closed during download and installation).
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
I have just downloaded a sample from your Nokia Lumia 920 (1920 x 1080 @ 30 frames per second* AVCHD.mp4) and had no problems importing it into a new Premiere Elements 9.0/9.0.1 project set with the project preset of NTSC DSLR 1080p DSLR 1080p30.
*Potential issues....
the Nokia video comes with a variable frame rate, in my case, 4.201 to 30.090, showing a value of 29.272. Premiere Elements (any version) is known to have issue with cell phone video recorded with a variable frame rate. The problem can manifest itself as audio out of sync or just not being able to import the video at all. Remedy...take the video into HandBrake and convert the variable to a constant frame rate.
http://handbrake.fr/
Do you need a step by step how to on that? If so, we can supply one.
From what I have read, the Nokia can record with AVCHD video compression as well as MPEG-4. Both have a .mp4 file extension. Is what you used before the same video codec as you are using now? Please check the camera settings.
Please review and consider. You can post a sample of your problem video here as a Dropbox link, and I will road test it in my Premiere Elements 9.0/9.0.1 that is working with a sample download from your brand/model cell phone.
We will be watching for your follow up.
Thanks.
ATR

Similar Messages

Why does Premiere CS4 fail to import video files from my Samsung Galaxy Note 3?

I've acquired a Samsung Galaxy Note 3. It takes supherb HD video 1920x1080. But when I attempt to import the clips in Premiere CS4, I get the unsupported file error message. Am I missing a format spec in my project setup menu list? Or do I have to convert the files before importing and with what?

Codec & Format information, read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Find file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Cant send files from NOKIA 7230 to PC using blueto...

Hello, I purchased a bluetooth dongle and connected it to my PC. I paired my PC and nokia 7230. I am able to send files from PC to nokia 7230 successfully. But when I try to send from nokia 7230 to PC i get service not supported. I am using windows 7. Any help please?

when u plug in your phone to your computer, on your phone select data transfer. If an error message apears on your phone saying its unable to connect, restart your phone and plug it in again. after selecting data transfer, your phone's memory should appear as a flash drive on your computer. select images for your pictures. the pictures are in folders arranged in date order. for videos go to the videos folder. the videos are in MP4 format.
can't wait for n97 successor

Gnome-Bluetooth cannot receive files from Nokia Lumia 810

To whom it may concern,
I opened a bug report stating that I cannot receive files from my Nokia Lumia 810 using gnome-bluetooth. According to Nokia, it should be able to (and they claimed they tested it themselves during my phone call with them). The bug report is FS#33348. I'd appreciate if anyone could assist me on this problem.

jainkkunal wrote:
This link has been deleted could you please post the solution here Thanks in anticipation
Hi and Welcome to the Forums!
See this KB:
KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones
Substitute, in the KB, the appropriate instructions for your other device in place of the KB section for the sending device. Do not skip the "Receive Using BT" step on the receiving BB...nothing will transfer if you do.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Where is there an update for Elements 11 that supports RAW files from a Fujifilm XT-1?

I believe there is an update for Camera RAW but cannot find the download.
Thanks

There isn't one that will work with PSE 11. The XT-1 requires at least 8.4, which is not compatible with PSE 11, so you would need to upgrade PSE. Your other option is to use the free adobe DNG converter to make DNG files that your version of ACR will read.

My screen freeze daily from nokia Lumia 920

The last days my screen freeze and then I always need put back the time

This used to happen on my 920. I traced the problem back to an app that behaved badly when its tile was pinned to the home screen.
What apps have you installed recently? If any over the past few days you might want to take a closer look at those in particular.
Also, have you received the Amber/GDR2 update yet? If not, make sure that settings -> date+time -> set automatically is off as that caused instability.
If none of this works you might have to go down the factory reset route. Make sure that everything of yours is backed up because this will wipe the phone absolutely clean.
Go into settings -> about, then scroll down and tap on "reset your phone".
The phone will restart and you'll see spinning gears on the screen. This should only last for a few minutes but has been known to drag on with some phones. If yours does get stuck there are a few things you can try:
1) Press simultaneously on "Vol. down" and "power" for 15 seconds. This will cause the phone to reboot again, but possibly back to the spinning gears. Try this option a few times.
2) If the previous option doesn't work then let the battery die. If you then plug a charger into the phone, it'll take about 10 minutes to wake up, but when it does it should be fine and start going through with its initialisation sequence.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Video download in Nokia lumia 610

How to download video in Nokia lumia 610 ????

Hi lumiakdb,
Thank you for your post and welcome to Nokia Support Discussions!
You cannot download video files on Nokia Lumia 610, but you can, however, stream supported videos by opening them in the browser. If you want to get a video file on your device, you'll need to transfer it using Zune or Windows Phone 7 Connector for Mac (can be downloaded on AppStore). Please see here for instructions on how to synchronise content using Zune.
Hope this helps,
Puigchild
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Premiere Elements 8 & native support for Samsung AVCHD MP4 video?

I'm excited about the release of version 8 of PSE and PE, but my big unanswered question is stated in the subject line: will Premiere Elements 8 natively support the MP4 files produced by my Samsung HMX-H104 ?
I've been entirely unsuccessful with this file format and PE7.
I've read throught the product descriptions and FAQ and Adobe makes reference to cameras from flash-drive camcorders, but doesn't offer any specifics. Native support looks like a crapshoot. Anybody with some insight to contribute?

Thanks for pointing that out -- yeah, I see my error. I just did a little bit of web searching and it's not AVCHD. This seems to pretty well summarize it:
http://www.camcorderinfo.com/content/Samsung-SC-HMX10-Camcorder-Review-34476/Format.htm
"The Samsung ... outputs video in the H.264/MPEG-4 format (the file extension is .MP4). This highly-compressed video codec should not be confused with the competing AVCHD format. AVCHD is a type of H.264/MPEG-4 codec, but the version Samsung employs is different, with both benefits and drawbacks.
"...the MPEG-4 video ... is adequate. ... this type of MPEG-4 is space efficient and less processor-intensive to edit than AVCHD."
...and...
http://www.camcorderinfo.com/content/Samsung-HMX-H105-First-Impressions-Camcorder-Review-3 6130/Compression-amp-Media.htm
"The Samsung HMX-H105 records video in the MPEG-4 AVC/H.264 format, the same as models from the previous years. MPEG-4 has clearly been adopted as the format of choice for HD camcorders, split into two camps. Sony, Canon, Panasonic, and most recently JVC, all use AVCHD, which is a subset of AVC/H.264. AVCHD experienced some serious stumbling blocks in its first few years, as existing hardware and software choked on the heavy data loads. It has, however, gotten much better in the past year. AVC/H.264 is also data-heavy, at least compared to old standard definition camcorders, but the format is easier to read. QuickTime can work perfectly with the files, and has the benefit of being free and dual-platform."
I know this aspect has all been covered to death on these forums in the past, with respect to PE7 (which chokes on any Samsung .MP4 file I throw at it). While I've bookmarked the workaround posted by you in this thread (thanks!), I was hoping to avoid the extra steps à la native compatability with PE8.

Is there a update for Photoshop Elements 8 that will support raw files from a Canon T3i 600d?

Is there a update for Photoshop Elements 8 that will support raw files from a Canon T3i 600d?

You have two alternatives:
(1) Upgrade to PSE 9,10 or 11. (2) Download and install the free Adobe DNG converter to convert your raw files to the Adobe universal Raw format and the files will open in all versions of PSE (keep your originals as backups and for use in the camera manufactures software)
Windows download click here DNG Converter 7.3
Mac download click here DNG Converter 7.3
You can convert a whole folder of raw images in one click. See this quick video tutorial:
You Tube click here for DNG Converter tutorial

Does Elements 12 support Raw files from Nikon D610

Does Elements 12 support Raw files from Nikon D610

Yes, as long as you update your camera raw plug-in (ACR) to version 8.3 using Help / Updates… in the PSE Editor.

Since I have installed Lion onto my iMac it's impossible to to copy any video file from the mac to an external support (ups-stick, Timecapsule). What's happened? What can I do?

Since I have installed Lion onto my iMac it's impossible to to copy any video file from the mac to an external support (ups-stick, Timecapsule). What's happened? What can I do?

If you just did upgrade Lion, give it some time. I recall having similar problems and some articles mention heavy background work after install - such as re-indexing for Spotlight etc. I couldn't even copy from folder to folder or e.g. iphoto to folder on the same disk. Went away after a day or two though.
I do however still have a problem with AFP access to one of the lion machines - kills it's network adaptors rather quickly. No luck solving this so far :|

Does Photoshop Elements support raw files from the Panasonic GH3 camera?

Does Photoshop Elements support raw files from the Panasonic GH3 camera?

Yes, if you have PSE 11 (not the mac app store version). You will need to go to Help>Updates in the editor to update ACR to 7.3.

Im having problem with the dvd quality, I'm using compressor to convert the video fils from apple prores to mpeg2 .It doesn't matter how long my video is even if its just 5 minutes I'm getting cut edges in the video , does anyone have any idea ?

Im having a problem with the dvd quality, I'm using compressor to convert the video fils from apple prores to mpeg2 .It doesn't matter how long my video is even if its just 5 minutes I'm getting cut edges/lines in the video specialy if i have titles it comes up really bad , I took the same video to a friend of mine who have PC and he uses Encore , did the encoding there and it was just fine no problems! BTW I tried using doferent setings in compressor from CBR and VBR I even pushed up the setings to 8 or 9 BR and still no luck !
does anyone have any idea ?
Thanks in advence ...

Let's focus attention on just the Sony. (What model and what resolution are you shooting?)
For now, I'll assume you're shooting 1080i.
Take a representaive clip into a new sequence. Add a title.
In your sequence, make sure field dominance is set to Upper.
Set render settings to Pro Res 422.
After rendering, export QT self contained.
Import into Compressor (I'm now referring to v3.5).
Select the 90 minute Best quality DVD preset.
Open frame controls and turn on (click the gear icon). Set Resize filter to Best.
Submit burn and check quality on TV.
Good luck.

Why can't I import video files from an external hard drive?

I am using Adobe Premiere Elements 12 on Mac OSX 10.7.5 trying to import video files from a Lacie Rugged External Hard Drive using both firewire and usb, neither with any luck. The error message I receive is:
"You're trying to import a file from a DVD or a Removable Media. Please use Video Importer for importing Videos and Image Importer for importing images. "
We can't import through the video importer either because the hard drive doesn't show up. We can, however, drag the videos to the desktop and do it that way but we'd like to avoid doing that if possible.
Thanks
By the way, the external hard drive is formatted FAT32 if that matters

Tacomedia
http://www.cnet.com/how-to/how-to-set-up-an-external-hard-drive-for-use-with-os-x/
Please check out the above with regard to your external hard drive FAT32 and Mac computer question
By the way, the external hard drive is formatted FAT32 if that matters
SG has already commented on this in his initial reply to you. I thought that the above might blend in to supplement what he has said.
I will watch for further developments in your troubleshooting with SG.
ATR

Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!

Similar Messages

Maybe you are looking for